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Файл:Английский язык для магистров в сфере государственного и муниципального управления = English for masters in state and municipal management. Практикум.pdf
X
- •Рецензенты:
- •Student B
- •B . Student A
- •Student B
- •Ex. 2 Put the verbs in the correct tense, the present simple or the present continuous
- •Ex. 3 Put the verbs in the correct tense, the present simple or the present continuous
- •Авторы:
- •CONTENTS
- •1 PRACTICAL COURSE
- •1.1 Reading comprehension
- •Ex. 1 Here are some expressions using parts of the body. Use a dictionary to find out what they mean
- •Ex. 2 Complete these sentences using an appropriate expression from Ex. 1
- •1.2 Speaking
- •Ex.2 Look at the following situations and act them out with your partner
- •Ex. 4 Use the correct present tense form. Say what the context for each extract could be, written and/or spoken.
- •Phrasal verbs
- •Ex. 7 Translate from English into Russian.
- •2.1 Reading comprehension
- •Ex. 1 Read the text and say whether these statements are true or false
- •Ex. 2 Why are these dates important for the development of the company:
- •Ex. 2 Underline the correct tense in the sentences
- •Ex. 4 Put in the past simple or the past continuous . Note where both forms are possible
- •feel
- •have
- •tear
- •cost
- •catch
- •Ex. 6 Put the verb in brackets in either the Past Simple or the Past Perfect.
- •Ex. 8 Complete the following conversation using the verbs supplied
- •Ex. 9 Using the information given, complete each sentence with a suitable verb. Use the past perfect simple or continuous
- •Ex.10 Supply suitable verbs for the following conversation
- •Ex.11 Choose the correct form of the verbs
- •Ex.13 Match phrases 1-15 with time expressions A-O.
- •Ex.16 Underline an appropriate phrasal verb
- •3.1 Reading comprehension
- •Text B . Types of Business Organisations. Private Ownership
- •2. Partnership
- •3. Private limited companies
- •4. Public limited companies
- •Ex 1 Read the text and list the information under the following headings.
- •Ex. 1 Match each type of organization with the type of economic activity it is engaged in
- •Ex. 1 Read and fill on the diagram below with the appropriate information.
- •Ex. 3 Choose the correct form of the verbs
- •Ex 2 Read the article. As you read, complete the table below
- •Ex 4 Here are some possible titles for the article, and the original title. Which one do you think is best? Why? (Your reasons may be related to length; style; how well it summarizes the article, etc.)
- •THE AUSTRALIAN SALUTE
- •Ex. 3 Compare the use of tenses in the sentences. Say which tense is used and why
- •Ex. 4 Correct the mistakes
- •Ex. 5 Present Perfect simple or progressive? Which sentence matches better in A and B?
- •5.1 Reading comprehension
- •The scheme
- •The idea
- •What is a co-operative?
- •Ex. 1 Answer the following questions
- •Ex. 5 Choose the correct form of the verbs.
- •Ex. 6 Put in the correct form of the verb.
- •The future: revision
- •6.1 Reading
- •Ex. 3 Write your own CV. Pay attention to the layout and features mentioned above
- •Ex. 4 Skim through the letter and see what information the applicant is conveying about herself
- •Ex. 5 Here are some lines from the letters of applications of different candidates. Choose the most appropriate and convincing sentence in each group and give reasons for your choice.
- •Part B.
- •Ex. 11 What would you say in each of the situations below. Choose a,b, or c.
- •Ex. 12 Which of the tips in Ex. 1 did the two candidates below ignore?
- •STAFF NURSE
- •PETER SYMONDS
- •JOANNE BLAKE
- •BRIGID GRIFFITHS
- •Ex.2 Rewrite these sentences beginning with the words provided.
- •Ex. 3 Put the verbs in the correct form.
- •Ex. 4 Put the verbs into a suitable tense in the passive.
- •Ex. 6 Compare the verb forms in the pairs of sentences. Say which tense is used and why.
- •Ex. 7 Three of the sentences in this exercise are correct. Put a tick (V) next to them. All the other sentences contain mistakes. Put a cross (X) next to them and correct them.
- •Ex. 8 Put the verbs in brackets into the correct tense, active or passive
- •7.1 Reading comprehension
- •What makes an advertisement misleading?
- •How do we judge the ads we look into
- •Why it's a two-way process
- •Ex. 1 Read the text and answer the questions
- •Ex. 2 Find these expressions in the text and guess their meaning
- •Text B. ' Freedom in a Pie'
- •Ex. 1 Read the first two paragraphs of the text and answer the questions
- •Ex. 7 What is the meaning of these expressions?
- •Ex. 3 Complete the conversations with suitable verbs
- •Ex. 4 Choose the correct form of the verbs
- •Ex. 5 Fill the gaps in the sentences with must(n't), need(n't) or should(n't).
- •Ex. 6 Complete the second sentence using the correct form of must, need, should or have to without changing the meaning
- •Ex. 7 Supply can, can't, could, couldn't, was/were able to, managed to.
- •THE MYSTERY OF THE TALKING SHOE
- •Ex. 11 Make suggestions to a friend for the following situations. You feel like ...
- •8.1 Reading comprehension
- •Ex. 1 Read the conversation and answer the questions
- •Ex. 2 Decide which would be the most appropriate way of greeting people in each of the following situations
- •Initiating a Conversation
- •Ex. 11 Translate into Russian paying attention to phrasal verbs
- •UNIT 9
- •Formal and informal letters
- •Here is some of the language typical of business letters:
- •Ex. 2 Read the letter and write a reply to it.
- •Your reply should include the following:
- •Ex. 3 Write a letter to BP asking them to consider your request for sponsorship. Use the model to help you.
- •Rules for writing memos.
- •Ex. 2 Fill the gaps in the sentences, using the words given
- •Ex. 3 Complete the questions in the conversations
- •Ex. 6 Complete the following sentences with your own ideas
- •I wish I did / had done
- •Ex. 10 Fill in the gaps with an appropriate phrasal verb from the box.
- •Ex. 5 Put the following memo in the right order
- •ONE CUBE OR TWO?
- •THIS WAY! THAT WAY!
- •HOW TO GET RID OF RATS
- •THE BRAVE OLD LADY AND THE HOPELESS CROOK
- •Ex. 6 Put in the correct verb form (to-infinitive or -ing). Give two forms where both are possible
- •Ex. 7 Put in the correct verb form (to-infinitive or -ing).
- •10.1 Reading comprehension
- •Identifying yourself/your company
- •Asking the caller to identify himself/herself
- •Asking for a connection
- •Taking for a connection
- •Explaining the reason for the call
- •Signing off
- •Ex. 2 Choose the most appropriate response:
- •present becomes past
- •present perfect becomes past perfect
- •past becomes past or past perfect
- •past perfect does not change
- •modal 'present' becomes 'conditional' or 'past'
- •'shall' with a future reference becomes 'would’
- •'shall' in offers and suggestions becomes 'should'
- •'past' or 'conditional' modals do not change
- •'perfect' modal forms do not change
- •Ex 3. Report these Yes/No questions moving the clauses 'one tense back'.
- •Ex. 6 Last week you had lunch with Rachel, a friend you hadn't seen for a long time. Look at the list of things she said to you, then tell another friend what she said. Use reported speech.
- •Ex.7 Complete the sentences with the correct form of say or tell.
- •Ex. 1 Write out the sentences, using the most logical tense or form of the verbs in brackets. The words in italics should be put in their correct position in relation to the verb.
- •Ex. 2 Write out the sentences, using the most logical tense or form of the verbs in brackets. The words in italics should be put in their correct position in relation to the verb.
- •Ex. 3 Write out the sentences, using the most logical tense or form of the verbs in brackets. The words in italics should be put in their correct position in relation to the verb.
- •GUESS WHAT!
- •Ex. 5 Form tag-questions.
- •NOT YETI
- •WHO DID WHAT AND WHEN?
- •RENT-A-SPACE
- •Unit 2 Company history
- •Unit 3 Company structure
- •Unit 4 Work
- •Unit 5 Young enterprise
- •Unit 6 Applying for a job
- •Unit 7 Advertising
- •Unit 8 Socializing in business
- •Unit 9 Business correspondence
- •Unit 10 Telephoning
- •1.2 The concept of public administration
- •1.2 The essence of public administration
- •1.3 Methods of public administration
- •1.4 Subjects and objects of state administration
- •TOPIC 2
- •2.1 Historical aspects of the concept of the state
- •2.2 The concept and characteristics of the state
- •2.3 Types of state
- •2.4 Forms of the state
- •3.1 The concept and legal status of a public authority
- •3.2 Classification of public authorities
- •TOPIC 4
- •4.1 Institute of the President of the Russian Federation: status, powers, responsibility
- •4.2 Administration of the President of the Russian Federation
- •5.1 The Federal Assembly of the Russian Federation: the order of formation, the legal basis of activity, the structure and powers
- •5.2 Structure and organization of the Federation Council of the Federal Assembly of the Russian Federation
- •TOPIC 6
- •6.1 Structure and organization of the activities of the State Duma of the Federal Assembly of the Russian Federation
- •6.2 The legal status of a deputy of the State Duma and a member of the Federation Council
- •6.3 The Government of the Russian Federation in the system of state power: legal bases of activity, structure and powers
- •7.1 The concept of judicial power in the Russian Federation
- •7.2 Principles of the administration of justice in the Russian Federation
- •7.3 The judicial bodies of the Russian Federation: the procedure for formation, composition and competence
- •7.4 Status of judges
- •TOPIC 8
- •8.1 Executive authorities of the subjects of the Russian Federation
- •8.2 Legislative authorities of the subjects of the Russian Federation
- •TOPIC 9
- •9.1 State regulation in the field of education and science in the Russian Federation
- •9.2 State regulation in the fields of culture
- •9.3 State regulation in the field of health care, social services and social protection of the population
- •10.1 The concept of security and its types
- •10.2 The security system of the Russian Federation, forces and means of its support
- •TOPIC 11
- •11.1 The concept of local self-government
- •11.2 Principles of local self-government
- •11.3 Legal basis of local self-government
- •11.4 The concept of the organizational foundations of local self-government
- •11.5 The system and structure of local self-government bodies
- •11.6 Features of the organization of local self-government in the cities-subjects of the Russian Federation Moscow and St. Petersburg
- •12.1 The charter of the municipality
- •12.2 General characteristics of the legal status of the municipal administration
- •12.3 The head of the municipality: status and powers
- •13.1 Offences and liability
- •13.2 Political responsibility in the sphere of state municipal administration
- •13.3 Criminal liability in the sphere of state and municipal administration
- •13.4 Civil liability in the sphere of state and municipal administration
- •14.1 Introduction
- •14.2 Definition
- •14.3 Principles of administrative management
- •TOPIC 15
- •15.01 Important characteristics of management
- •15.02 Scope of management
- •15.03 Functional areas of management
- •1 Production management
- •2 Financial management:
- •3 Personnel management:
- •4 Marketing management:
- •5 Maintenance Management:
- •6 Material management and purchasing:
- •7 Transport management:
- •8 System management:
- •9 Office Management:
- •TOPIC 16
- •16.01 Functions of management or managerial functions
- •16.02 Process of Management
- •TOPIC 17
- •17.01 Management as a science
- •17.02 Management as an art
- •17.03 Management as a Profession
- •17.04 Significance and importance of management
- •CONCLUSION
- •APPENDICES
- •GRAMMAR REFERENCE
- •7.The passive is used :
- •2. Second.
- •3. Third.
- •4. Conjunctions that can sometimes be used in place of ` if `
- •Wishes
- •Verb patterns
- •Bare infinitive is used:
- •but: (passive) Не was made to рау for the damage.
- •The -ing form is used:
- •Reported speech.
- •1. Reported statements.
- •Reporting verbs
- •2. Reported statements with the reporting verb in the present.
- •3. Reported statements with tense changes.
- •Adverb changes in reported speech.
- •4. Reported advice and suggestions.
- •2. This is how we report a suggestion:
- •5. Reported commands.
- •In negative commands not goes before the to-infinitive.
- •6. Reported offers.
- •7. Reported questions.
- •8. Yes/No questions.
- •9.Wh-questions
- •COMMONLY USED ADVERBS
- •Ability to pay
- •Absolutism
- •Abuse
- •Access
- •Acceptance theory of management
- •Accountability
- •Administration
- •Administrative Accountability
- •Administrative Advocacy
- •Administrative agency
- •Administrative costs of taxation
- •Administrative discretion
- •Administrative due process
- •Administrative law
- •Administrative morality
- •Administrative order
- •Administrative remedy
- •Administrator
- •Affirmative action
- •Authority
- •Balance
- •Behavioral management theory
- •Benefit-cost ratio
- •Benfite principle
- •Big data
- •Body language
- •Boundary spanning
- •Brainstorming
- •Budget
- •Budget padding
- •Budget deficit
- •Budget surplus
- •Bureaucracy
- •Business
- •Business plan
- •Cashflow
- •Centralized organization
- •Chain of command
- •Charismatic power
- •Citizen participation
- •Classical adminsitrative
- •Classical management theory
- •Classical scientific
- •Closed system
- •Coercive power
- •Collective bargaining
- •Common-pool problems
- •Community development
- •Communication
- •Compensation
- •Competitive advantage
- •Condition of certainty
- •Content theory
- •Contingency planning
- •Contingency theory
- •Continuous process
- •Control
- •Concurrent control
- •Cost-leadership strategy
- •Crisis problem
- •Cross-functional teams
- •Decentralized organizations
- •Decision analysis
- •Decision tree
- •Delegation
- •Demographics
- •Development plans
- •Differentiation strategy
- •Distributional effects
- •Distributive policy
- •Dividends
- •Division of work
- •Division of labor
- •Dual federalism
- •Earned income tax credits
- •Economic depreciation
- •Economic incidence
- •Economies of scale
- •Effectiveness
- •Effective tax rate
- •Efficiency
- •Embargo
- •Employee benefits
- •Empowerment
- •Enterprise
- •Equal employment opportunity
- •Ethics
- •Evaluation
- •Expectancy theory
- •Expert power
- •Exporting
- •Federalism
- •Feedforward controls
- •Financial audits
- •Financial ratio analysis
- •Financial statements
- •First-line management
- •Flexiplace
- •Flextime
- •Force-field analysis
- •Formal structure
- •Formal theories of organization
- •Formula grants
- •Free riders
- •Fully funded pension fund
- •Functional authority
- •Functional structure
- •Functional teams
- •"Garbage can"
- •General fund
- •General obligation bond
- •Generational accounting
- •Gift taxes
- •Goal articulation
- •Goal congruence
- •Government failure
- •GOVERNMENT-SPONSORED ENTERPRISES (gses)
- •Grants
- •Grapevine
- •Gross federal debt
- •Gross income
- •Hierarchy
- •Home rule
- •Horizontal equity
- •Horizontal job loading
- •Human capital
- •Human relations movement
- •Human relations theories of organization
- •Human Resources
- •Implicit federal guarantees
- •Impoundment
- •Incentive pay
- •Income statement
- •Incrementalism
- •Independent agencies
- •Informal organization
- •Information management
- •In-kind income
- •Interest group
- •Intergovernmental competition
- •Intergovernmental relations
- •Interjurisdictional externalities
- •Internal rate of discount
- •Internalization of costs
- •Interorganizational networks
- •Interpersonal communication
- •Intrapreneurship
- •Iron triangle
- •Issue networks
- •Item veto
- •Job analysis
- •Job description
- •Job enlargement
- •Job enrichment
- •Job rotation
- •Job sharing
- •Joint venture
- •Kaizen
- •Leader
- •Leadership
- •Leading
- •Learning organizations
- •Legislative intent
- •Legislative oversight
- •Legitimate power
- •Licensure agreement
- •Liberal democracy
- •Liberty
- •Limited government
- •Line authority
- •Line-item budget
- •Liquidity ratios
- •Loan guarantees
- •Long-lived resources
- •Lump sum tax
- •Management
- •Management information systems
- •Manager
- •Managerial subsystem
- •Market failure
- •Mass production
- •Means-end chain
- •Mechanistic structure
- •Merit pay
- •Merit principle
- •Merit system
- •Mission statement
- •Modern organization theory
- •Monopoly government
- •Motion study
- •Multinational corporations (MNC)
- •National consumption tax
- •National debt
- •Need theory
- •Negative externalities
- •Negative income tax policy
- •Net federal debt
- •Net interest expenditures
- •New public administration
- •Network structure
- •Nonprofit organizations
- •Noncash transfers
- •Nonverbal communication
- •Off-budget policies
- •Office of management and budget (omb)
- •Office of personnel management (opm)
- •Ongoing plans
- •Open system
- •Operational goals
- •Operational plan
- •Organic structure
- •Organization
- •Organizational change
- •Organizational chart
- •Organizational climate
- •Organizational culture
- •Organizational design
- •Organizational development (OD)
- •Organizing
- •Orientation
- •Participatory democracy
- •Performance appraisal
- •Performance auditing
- •Performance budget
- •Philosophy of management
- •Plan
- •Planned change
- •Planning
- •Planning-programming-budgeting system (ppbs)
- •Pluralism
- •Policy
- •Policy analysis
- •Policy entrepreneur
- •Policy implementation
- •Political economy approach
- •Privacy laws
- •Procedure
- •Process theories
- •Profitability ratios
- •Quality
- •Quantitative approach
- •Queuing theory
- •Quotas
- •Rational model of decision making
- •Recruitment
- •Reengineering
- •Referent power
- •Regressive tax
- •Regulation
- •Regulatory commission
- •Regulatory policy
- •Reinventing government
- •Resources
- •Reward power
- •Risk
- •Rule
- •Satisfice
- •Satisficing
- •Scalar principle
- •Scientific management
- •Selective perception
- •Self-fulfilling prophecy
- •Simulation
- •Situational theory
- •Skills
- •Small-batch production
- •Special districts
- •Span of control
- •Spoils system
- •Stakeholders
- •Strategic change
- •Strategic plan
- •Structural change
- •Structured problems
- •Tactical plan
- •Tariffs
- •Task forces
- •Team structure
- •Technology
- •Telecommuting
- •Total Quality Management (TQM)
- •Theory X and Theory Y
- •Unity of command
- •Unstructured problems
- •Validity
- •Vertical job loading
- •Vision
- •Whistleblower
- •Whistle-blowing
- •Wholly-owned subsidiary
- •Work specialization
- •Zero-base budgeting
- •Zero defects
- •LITERATURE

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put through
to connect, especially by telephone
run out of smth
to finish, have no more left
set off
to begin a journey
speak up
to ask someone to speak louder
sweep away
to completely destroy something or make something disappear
take after
to look or behave like an older relative
take in
1. to let someone stay in your house because they have nowhere
2. to be completely deceived by someone who lies to you
take on
to start to employ someone, hire
take smb off
to copy the way someone speaks or behaves, in order
to entertain people
take in
to let someone stay in your house because they have nowhere
else to stay
tell smb off
to speak to somebody angrily about something wrong that a
person has done
try on
to put on a piece of clothing to see if it fits you or if it suits you,
especially in a shop
turn on
to make a machine or piece of electrical equipment
start operating by pushing a button, turning a key, to switch on
turn off
to make a machine or piece of electrical equipment such as
turning a key etc, switch off
turn out
to happen in a particular way, or to have a particular result,
especially one that you did not expect
turn smth over
to smb
to give someone the right to own something, or to make
someone responsible for dealing with something.
turn up
to arrive
watch out
to be aware of someone or something
wear out
when something is damaged or weakened from use and age
wipe off
to completely remove or clean something from a surface or
location.
work out
1. to think carefully about how you are going to do something
3. to make your body fit and strong by doing exercises
be taken in
else to stay
a television, engine, light etc stop operating by pushing a button,
and plan a good way of doing it
2. to calculate an answer, amount

192
GLOSSARY
A
Ability to pay
The principle of taxation that holds that the tax burden should be distributed
according to a person's wealth. It is based on the assumption that, as a person's
income increases, the person or corporation can and should contribute a larger
percentage of income to support government activities. The progressive income tax is
based on the ability to pay principle.
Absolutism
A government with no limits to its power and under which the people have no
guaranteed or constitutional rights.
Abuse
1. The use of an existing authority for purposes that extend beyond or even
contradict the intentions of the grantors of that authority. 2. The furnishing of
excessive services to beneficiaries of government programs, violating program
regulations, or performing improper practices, none of which involves prosecutable
fraud.
Access
1. The ability to gain the attention and to influence the decisions of key
political agents. Political party leaders, the heads of major interest groups, and those
who make large campaign contributions are typically said to have access.
2.Lobbying; getting information to key decision makers at critical times.
Acceptance theory of management
Principle that emphasizes the willingness of subordinates to accept those with
authority to act.
Accountability
The answering for one's actions and accepting the consequences.
Administration
1. The management and direction of the affairs of governments and
institutions. 2. A collective term for all policy making officials of a government. 3.
The execution
and implementation of public policy. 4. The time in office of a chief executive
such as a president, governor, or mayor. 5. The supervision of the estate of a dead
person to pay taxes and assign assets to heirs.
Administrative Accountability
That aspect of administrative responsibility by which officials are held
answerable for general notions of democracy and morality as well as for specific
legal mandates.
Administrative Advocacy
The presentation of alternative policies to an administrative agency. This
practice recognizes that public administration is a highly political process involving
significant differences of judgement. The most feasible course of action often
emerges from the competition produced when each interested group pleads the case it

193
presents, whether that cause be more funds to carry out agency policies, the survival
of a particular program, or the desire for a more efficient system of administrative
decision making.
Administrative agency
1. A government organization set up to implement a law. 2. Any civilian
government body (board, bureau, department, or individual), other than a court or
legislature, that deals with the rights of private parties by adjudication, rule making,
investigation, prosecuting, and so on.
Administrative costs of taxation
Costs related to administering the tax system.
Administrative discretion
The ability of individual administrators in a bureaucracy to make significant
choices affecting management and operation of programs for which they are
responsible; particularly evident in separation-of-powers systems.
Administrative due process
Term encompassing a number of points in administrative law that require that
the administrative procedures of government agencies and regulatory commissions,
as they affect private parties, be based upon written guidelines that safeguard
individual rights and protect against the arbitrary or inequitable exercise of
government authority.
Administrative law
1. That branch of law concerned with the procedures by which administrative
agencies make rules and adjudicate cases; the conditions under which these actions
can be reviewed by courts. 2. The legislation that creates administrative agencies. 3.
The rules and regulations promulgated by administrative agencies. 4. The law
governing judicial review of administrative actions.
Administrative morality
The use of ethical, political, or social precepts to create standards by which the
quality of public administration may be judged; such as the standards of honesty,
responsiveness, efficiency effectiveness, competence, effect on individual rights,
adherence to democratic procedures, and social equity.
Administrative order
A directive carrying the force of law issued by an administrative agency after
adjudication.
Administrative remedy
A means of enforcing a right by going to an administrative agency either for
help or for a decision. People are often required to exhaust all administrative
remedies by submitting their problems to the proper agency before taking their cases
to court.
Administrator
1. A manager. 2. The head of a government agency. 3. Someone appointed by
a court to handle a deceased person's estate. 4. Anyone with fiduciary responsibility.
Affirmative action

194
A plan that requires employers to make an extra effort to hire and promote
people who belong to a protected group.
Authority
The formal and legitimate right of a manager to make decisions, issue orders,
and allocate resources to achieve organizational goals.
B
Balance
Accounting document drawn up regularly by a company, showing all the
accounts opened with an indication of each of their debits, the value and the sum of
their credits, and the closing result of the operations.
Behavioral management theory
A method that focuses on people as individuals with needs (also known as the
human relations movement).
Benefit-cost ratio
The ratio of the present value of benefits over the present value of costs.
Benfite principle
Taxation principle whereby taxes are assigned on the basis of benefits received.
Big data
Technology for storing very high volumes of data for prospective analysis and
especially modelling for a deeper understanding of the context, anticipating
behaviour and more globally for better decision support.
Body language
Changes in your body position and movements that show what you are feeling
or thinking.
Boundary spanning
The process of gathering information from the external environment to identify
current or likely events and determine how those events will affect the organization.
Brainstorming
An idea-generating process that encourages the development of alternatives
while withholding criticism of those alternatives.
Budget
Sums allotted for the company’s administration
Budget padding
Proposing a higher budget than is actually needed.
Budget deficit
When public spending exceeds tax revenues.
Budget surplus
When tax revenues exceed public spending.
Bureaucracy
A formal organizational arrangement characterized by division of labor, job
specialization with no functional overlap, exercise of authority through a vertical

195
hierarchy (chain of command) and a system of internal rules, regulations, and record
keeping; the administrative branch of government (national, state, local).
Business
Activities involved in trading and finance with the aim of generating profit.
Business plan
A written document setting out the business objectives, the procedures, the
process and the timeframe by which these must be achieved
C
Cashflow
Final budget balance generated by an investment at the end of a period
Centralized organization
Authority is concentrated at the top of the organization.
Chain of command
A line of authority that links all persons in an organization and defines who
reports to whom.
Charismatic power
Power legitimized on the basis of a leader's exceptional personal qualities, or
the demonstration of extraordinary insight and accomplishment, which inspire loyalty
and obedience from followers.
Citizen participation
The involvement of citizens in a wide range of administrative policymaking
activities, including the determination of levels of service, budget priorities, and the
acceptability of physical construction projects, in order to orient government
programs toward
Classical adminsitrative
The branch of classical management theory that emphasizes the flow of
information in organizations.
Classical management theory
A theory, developed during the Industrial Revolution, that proposes "one best
way" to perform tasks. Classical management theory developed into two separate
branches: the classical scientific school and the classical administrative school.
Classical scientific
A branch of the school of classical management theory, whose emphasis is on
increasing productivity and efficiency.
Closed system
An organization that interacts little with its external or outside environment.
Coercive power
Authority to punish or recommend punishment.
Collective bargaining
The process by which an agent chosen by public employees negotiates a formal
labor agreement or settles day-to-day labor disputes on behalf of the employees in the

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areas of wages, benefits, working conditions, and administrative policy with parties
representing the top politically elected or appointed executives.
Common-pool problems
Problems that occur when public stewardship of resources allocates resources
inefficiently.
Community development
An approach to the administration of social and economic development
programs in which government officials are dispatched to the field to act as catalysts
at the local level, encouraging local residents to form groups, define their own needs,
and develop selfhelp projects. The government provides technical and material
assistance and helps the community establish institutions, such as farm cooperatives,
to carry on the development programs after the officials have left.
Communication
The exchange of ideas, messages, or information, by speech, signals, or
writing.
Compensation
All work-related payments, including wages, commissions, insurance, and
other benefits.
Competitive advantage
Any aspect of an organization that distinguishes it from its competitors in a
positive way.
Condition of certainty
Situation that occurs when the decision maker has perfect knowledge of all the
information needed to make a decision.
Content theory
Identifies physical or psychological conditions that act as stimuli for human
behavior.
Contingency planning
Development of alternative courses of action that can be implemented if and
when the original plan proves inadequate because of changing circumstances.
Contingency theory
This principle examines the fit between the leader and the situation and
provides guidelines for managers to achieve an effective fit (also known as situational
theory).
Continuous process
A system thatproduces goods by continuously feeding raw materials through
highly automated technology.
Control
The systematic process of regulating organization activities to make them
consistent with the expectations established in plans, targets, and standards of
performance.
Concurrent control
Method of regulation applied to processes as they are happening.
Cost-leadership strategy

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System that focuses on keeping costs as low as possible through efficient
operations and tight controls.
Crisis problem
An unexpected problem that has the potential to lead to disaster if not resolved
quickly and appropriately.
Cross-functional teams
Groups of experts in various specialties (or functions) who work together on
solutions to organizational problems.
D
Decentralized organizations
Firms that consciously attempt to spread authority to the lowest possible levels.
Decision analysis
Technique where decisions are likely to be made sequentially and under some
degree of uncertainty.
Decision tree
A diagram that analyzes hiring, marketing, investment, equipment purchases,
pricing, and similar decisions. Decision trees assign probabilities to each possible
outcome and calculate payoffs for each decision path.
Delegation
The downward transfer of authority from a manager to a subordinate.
Demographics
Measurements of various characteristics of the people and social groups who
make up a society.
Development plans
A series of steps that can help employees acquire skills to reach long-term
goals, such as job promotions.
Differentiation strategy
A plan whereby a company attempts to set the organization's products or
services apart form those of other companies.
Distributional effects
The ways in which policies transfer income from one person to another.
Distributive policy
Policy involving use of general tax funds to provide assistance and benefits to
individuals or groups.
Dividends
Payments made to owners of corporations.
Division of work
One of the fundamental principles upon which the science of administration is
based; increased specialization in the organization of work in order to narrow the
range of tasks for which each person is responsible, which in turn increases the need
for administrative planning and coordination and raises the productivity of the
organization as a whole.

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Division of labor
The separation of the tasks in any economic system or organisation so that
participants may specialize
Dual federalism
Pattern in which federal and state governments are struggling for power and
influenced with little inter-governmental cooperation.
E
Earned income tax credits
Lower tax liabilities of poor taxpayers.
Economic depreciation
The process by which capital resources are actually consumed or made
obsolete.
Economic incidence
Indicates who actually bears the burden of taxation.
Economies of scale
When increased levels of production result in decreased average costs of
production.
Effectiveness
Extent to which a program is achieving or failing to achieve its stated
objectives.
Effective tax rate
Tax rates calculated by dividing tax liability by a comprehensive measure of
income.
Efficiency
Relationship between inputs and outputs.
Embargo
A prohibition on trade in a particular area.
Employee benefits
Legally required or voluntary compensation provided to employees in addition
to their salaries.
Empowerment
Giving individuals an organization autonomy.
Enterprise
Synonymous with firm
Equal employment opportunity
Refers to efforts to eliminate employment discrimination on the basis of race,
ethnic background, sex, age, or physical handicap; ensures that all persons have an
equal chance to compete for employment and promotions based on job qualifications.
Ethics
Process by which we clarify right and wrong and act on what we take to be
right.
Evaluation

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The use of research techniques to measure the past performance of a specific
program--in particular, the program's impact on the conditions it seeks to modify--for
the purposes of changing the operation of the program so as to improve its
effectiveness at achieving its objectives.
Expectancy theory
A motivational theory stating that the three factors that influence behavior are
the value of the reward, the relationship of the reward to performance, and the effort
required for performance.
Expert power
A leader's special knowledge or skills regarding the tasks performed by
followers.
Exporting
Selling of an organization's products to a foreign broker or agent.
F
Federalism
A constitutional division of governmental power between a central or national
government and regional governmental units (such as states), with each having some
independent authority over its citizens.
Feedforward controls
Method used to identify and prevent defects and deviations from standards.
Financial audits
Formal investigations to ensure that procedures, policies, laws, and ethical
guidelines are followed in the handling and reporting of financial activities.
Financial ratio analysis
The relationship between specific figures on an organization's financial
statements; helps explain the significance of those figures.
Financial statements
Reports that provide management with information to monitor financial
resources.
First-line management
The lowest level of management.
Flexiplace
Telework (also called telecommuting) is the ability to do your work at a
location other than your “official duty station.
Flextime
An employment alternative that allows employees to decide, within a certain
range, when to begin and end each work day.
Force-field analysis
A technique to implement change by determining which forces drive change
and which forces resist it.
Formal structure
The hierarchical arrangement of tasks and people within an organization.

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Formal theories of organization
Theories stressing formal, structural arrangements within organizations, and
"correct" or "scientific" methods to be followed in order to achieve the highest degree
of organizational efficiency; examples include Weber's theory of bureaucracy and
Taylor's scientific management approach.
Formula grants
Grants that employ a specific division rule to indicate how much money
any given jurisdiction will receive.
Free riders
Individuals who let others pay for goods they themselves consume.
Fully funded pension fund
A pension fund that has the financial resources necessary to meet future
retirement benefits.
Functional authority
Authority to make decisions about specific activities undertaken by personnel
in other departments.
Functional structure
An organizational design that groups positions into departments on the basis of
the specialized activities of the business.
Functional teams
Work groups that perform specific organizational functions with members
from several vertical levels of the hierarchy.
G
"Garbage can"
Theory of organizational choice: A theory of organizational decision making
applicable to organizations where goals are unclear, technologies are imperfectly
understood, histories are difficult to interpret, and participants wander in and out;
such "organized anarchies" operate under conditions of pervasive ambiguity, with so
much uncertainty in the decision making process that traditional theories about
coping with uncertainty do not apply.
General fund
Fund that handles "unrestricted" funds of government.
General obligation bond
A bond that guarantees that all taxpayers will be responsible for the bond’s
principal and interest payments.
Generational accounting
A method of recording long-term liabilities inorder to measure their impact on
future generations.
Gift taxes
Taxes imposed on the transfer of wealth while a taxpayer is living.
Goal articulation
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