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E. T. Perryman and M. A. Dixon
Attributes of the Physician/Medical Professional
Healer
• Caring/Compassion
•Insight
• Openness
• Respect Healing
• Respect Patient
Dignity/Autonomy
•Presence/Accompany
Fig. 29.1 Culmination of models based on professionalism
MedicalProfessional
•Competence
•Commitment
• Confidentiality
• Altruism
• Trustworthy
•Integrity/Honesty
•Moral/EthicalBehavior
•Responsibility to Profession/Patient
Medicine describes the attributes of the physician as a “healer,” and include compassion, insight, openness, and respect for the healing function and the patient, among many other traditional traits [18]. These same authors dene a pro­fessional as one who acts autonomously, engages in self-reg­ulation, maintains professional associations and institutions, and has a responsibility to the larger society. However, they also make the distinction that physicians are not just healers or professionals—though they certainly embody those traits, rather they are medical professionals who are competent, committed, altruistic, trustworthy, honest, ethical, and respon­sible to the patient and profession. Thus, a physician is truly a melding and blending of capacities to produce a unique skill set that can heal the individual, while also remaining respon­sible to society at large (Fig.29.1).
In addition to traditional and more progressive denitions of professionalism, concepts of physician well-being, burn­out, and patient safety have also been linked in the research to perceived professionalism, implications for patients and peers, and help foster professional satisfaction and provider sustainment among physicians [4].
Physician Well-Being andSatisfaction Within theContext ofProfessionalism
Physicians’ well-being, and the quality of care they provide to patients, have been shown time and time again to be inter­dependently linked [26], and are key characteristics of pro­fessionalism. For this reason alone, physicians benet by investing in their long-term overall well-being through man-
Professional
• Autonomy
• Self-Regulation
•Associations
•Institutions
•Responsibility to Society
• Team Work
aging and adapting lifestyle habits as needed, nding and maintaining a sense of meaning in work, staying true to values and professional preferences in practicing the art of medicine, being mindful of ways to foster compassion satis­faction, and remaining cognizant of the need for developing personal and professional resilience.
Faculty andResident Professional Development
Developing Leadership Among Faculty andResidents
Family medicine is a rigorous academic and practice pur­suit, which requires a great deal of conscientiousness, advanced clinical decision-making, balanced respect for the autonomy of patients and peers alike, and ne-tuned prac­tice skills, among a myriad of other critical skills. The focal point for evaluation and practice varies greatly depending on the individual’s role in the program as either faculty or resident. With all these considerations and timelines to track, it is natural to zone in on meeting ACGME milestones [2], graduating residency, and vectoring oneself for specic career opportunities. However, in doing so, other equally important aspects of being a family medicine physician— such as developing leadership qualities of both faculty and residents, may get overlooked or de-prioritized. Leadership will always exist, whether it is operating as intentionally designed, or even if it is simply a result of the unchecked status quo. Furthermore, the context of good or bad leader-
29 Teaching andEvaluating Professionalism inFamily Medicine
311
ship is interwoven throughout family medicine—it is devel­oped in a variety of settings and taught across numerous platforms. Successful leadership is intentional; it can be measured by several key factors: the ability to recognize and manage conicts in a timely manner with efciency, people, and productivity in mind, a desire to advocate for self and others, a keen understanding of self within the context of strengths and limitations, and the skillfulness to navigate complex systems—all while working within interdisciplin­ary teams and highly dynamic environments. For this rea­son, the eld of Family Medicine requires deliberate attention, and dedicated efforts to, faculty and resident lead­ership development.
Faculty Leadership
Faculty leadership—in an ideal environment, can foster structure, stability, consistency, and reliability, in competi­tive residency programs. These program traits reduce ambiguity within processes, policies, and protocols, and set residents up for academic success in the long run. Faculty with clearly dened roles and responsibilities help to teach residents to manage expectations and know what resources can support them with concerns they may have. Strong and diverse faculty leadership representation does not happen by chance. Effective leadership is intentionally and consistently effortful, goal-directed, and continually evaluated.
Mickan and Roger identied that leadership development in academia occurs with a three-pronged approach: (1) to address individual considerations for specic roles of pro­gram director, associate program directors, directors of osteopathic versus other discipline leaders, and with core faculty; (2) addresses the leadership team as one entity; and (3) elucidates and enforces structure with faculty processes. Creating leadership opportunities for these roles often comes in the form of formal continued professional development experiences, with faculty development courses and expecta­tions for maintaining standards of knowledge and practice as faculty in teaching roles, in addition to their clinical roles as physicians and practitioners. Program-specic handbooks are encouraged to delineate specic job titles with appropri­ate job duties and areas of expertise. As residents learn the roles of their respective faculty (as well as their areas of strength and growth), they can then determine the appropri­ate candidates to establish diverse mentorship relationships. A clear, deliberate, and transparent approach to developing faculty in constructive leadership areas ought to be taken if knowledge gaps or areas of improvement are identied through formal or informal feedback from peers, outside attending physicians, or residents. Additionally, discerning
which knowledge gaps require individual champions or expert faculty members versus collective faculty develop­ment, is key.
Team leadership development ideally occurs on a regular, routine basis, with the explicit goals of fostering group cohe­sion, trust, rapport, collegial respect, and deference to areas of expertise for faculty peers. An effective shared problem­solving ethos and conict management practice are also extremely benecial in trying times. A shared understanding of the program’s longitudinal goals, as well as the important mission directives of the current program director, are vital aspects of any successful unied leadership team. Enforcing faculty structure falls to individual members of the faculty acting as key players in fullling unique roles on one team. To highlight unique strengths, faculty members can be recruited and retained for diverse and contributory backgrounds, while limiting overlap in roles and administrative functions. Individual faculty members who operate effectively in this role display an ability to hold themselves accountable to stan­dards and expectations, as well as reinforce the faculty struc­ture with their peers and with residents [43].
Faculty optimally viewed as a unied leadership team for residents have an additional responsibility to develop resi­dents in a professional capacity beyond assessing and enhancing medical knowledge and practice and teaching to meet ACGME milestones alone. Faculty are in unique posi­tions to grow residents into well-rounded professionals who can lead. Professional and leadership quality development of residents can be achieved through role-modeling, fostering professional humility, recognizing limitations and seeing opportunities for growth, managing self-care, and encourag­ing support-seeking behaviors and advocacy.
Resident Leadership
Resident leadership roles are often assumed to be elected or selected roles, for individuals previously identied to dem­onstrate qualities of good leadership. While this may be true for certain roles, such as Chief Residents, all resident physi­cians take on leadership roles in a variety of ways—with their peers as senior residents, with medical students, and with patients, often advising them of the best way ahead given dynamic situations. Residents achieve success in lead­ership when they adopt best practices from mentors and intentional learning opportunities, adapt to uid and chang­ing environments, and demonstrate a capacity to lead others in a variety of situations.
Chief residents, dependent on the nature and culture of the residency, maybe peer-elected, hand-picked by faculty, or selected through a combination of popular vote and endorsements. Regardless of how your program operates,
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chiefs serve in a pivotal role; they are charged with shaping the overall academic and personal experience of residents and hold informal advocacy roles that support residents, staff, and medical students, alike. Chief residents have their “ear to the ground” so to speak and can provide faculty with a real-time pulse of how well the residency is thriving or struggling with specic challenges. It is the explicit role of faculty to intentionally develop leadership qualities in all family medicine residents, however. Faculty are responsible for providing constructive, timely feedback not only on clini­cal preceptorship encounters and research endeavors but also in academic pursuits, professional areas of interest and growth, and opportunities for leadership development. Faculty can impart leadership ethos by focusing on self­assessment metrics, personality, and leadership-style assess­ments, as well as through connecting residents with mentors who guide them beyond the practice of medicine into the realm of leading people.
Residents are encouraged to engage with patients, medi­cal students, peers, and faculty on a frequent basis to normal­ize the process of asking for feedback and to establish a baseline for helpful and unhelpful patterns, early on in their professional career. Giving and receiving feedback are inherent components of effective leadership, empowering residents to advocate for themselves, or on behalf of patients, and giving them adequate opportunity for self-directed growth—a skill of any great leader. When feedback is uti­lized effectively, residents learn to become more approach­able, adopt a exible style of management, and have better success with leading diverse teams [50]. As residents gradu­ate and move beyond their training environments, the foun­dation for their leadership style solidies, becomes easier to reinforce within themselves and with others, and can ulti­mately sustain their careers with more ease—leading to less burnout over time [60]. Physicians who are then no longer junior in their careers can help facilitate environments that support a growth mindset where those they supervise can then place intentional focus on leadership development [57].
Conict Management andConict-Resolution Skill-Building: Bridging theDivide
A good doctor knows that conict is a mainstay of any orga­nization, and the way conicts are managed is the most important aspect to focus on—rather than trying to achieve the impossible: avoidance or elimination of conict entirely. How conicts are addressed and are resolved (or avoided entirely), varies greatly. As Max Lucado once stated, “con­ict is inevitable, but combat is optional.” Conict manage­ment skills are essential for any physician, though they can be particularly helpful in assisting family medicine physi­cians with the unique challenges they face [62]. Conicts
between residents and peers, or residents and faculty, and among faculty, can not only be an unwanted nuisance if not squashed in a timely manner but also can lead to toxic work environments, inuence academic success, and even contrib­ute to environments primed for patient harm or poor physi­cian well-being [52].
Conicts can be relational in nature: focused on interper­sonal dynamics and patterns of behavior or established com­munication, or task-oriented: focused on processes and protocols [11]. One type of conict is not more prevalent or detrimental than another; both types of conict—if unre­solved, can produce harmful environments for physicians and patients alike. It is important to have established pro­cesses for addressing grievances within any family medicine residency program [29]. Having a proactive and consistent avenue for recourse can reduce the likelihood and frequency of conicts escalating unnecessarily.
Conict resolution skills arm resident physicians with readily available tools to navigate conict with patients, peers, and faculty, as well as with their own family and friends, and can be a protective factor against compassion fatigue, burnout, and reduceable stress. The primary skills that are helpful to resolve conicts as painlessly as possible are also adaptable to patient-centered care: empathic responses, active listening, not offering unsolicited advice, owning one’s own errors or oversights, and sharing a goal for resolution/remediation of the issue [49]. Like all procedural skills in family medicine, conict resolution requires longi­tudinal exposure, many repetitions, and conscientious prac­tice to gain condence and mastery. One often overlooked but consistent tool that residents can call upon, is feedback. Feedback from patients can play a vital role in establishing healthy or unhealthy patterns of practice and is a way to pres­ent data in an objective way to evaluate if changes in clinical practice need to be made to improve patient satisfaction out­comes, as well as provide a solid foundational practice to sustain compassion satisfaction for the physician beyond residency. Lastly, having deference to other medical opin­ions, or attendings, when warranted, is a good practice in professional humility as well as a helpful skill to recognize the scope of comfort, areas for personal and professional growth, as well as limitations in experience and/or education.
Advocacy andEmpowerment
Teaching residents to empower themselves and practice self­advocacy encourages them to make sound clinical and pro­fessional decisions, and this skill will serve them well beyond their time in residency and develop the traits of a well­rounded leader. Residents who are well-versed in navigating complex systems, learn not only how to advocate for their
29 Teaching andEvaluating Professionalism inFamily Medicine
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patients, but also how to sustain—versus maintain, their indi­vidual practice working within larger systems that continu­ally demand so much of their time, energy, resources, and care [13]. Practitioners who are savvy in this regard can take care of, or at least address, peers’ needs when individual resilience or effective self-management strategies are not in place. The practice of developing appropriate advocacy mea­sures helps stave off physician burnout that is driven by a lack of control and autonomy, work quantity and pace, and satisfaction derived from the work itself [25]. Healthy boundaries (in the form of reasonable work hours, self­discipline practices, appropriate management of patient con­cerns, honing administrative efciencies, etc.) are important for physicians to start building proactively at the onset of their professional career as opposed to trying to implement measures reactively when problems are of epic proportions requiring more time and resources than are ideal.
The topics of advocacy and empowerment should be intentionally built into a longitudinal curriculum focused on the development of professional milestones to encourage systems-based practice knowledge integration and applica­tion [63]. The following methods can be helpful to achieve these ends: supported facilitation of Balint processing groups throughout the course of residency, role-modeling of faculty demonstrating healthy work-life harmony, mentorship in navigating ethical and moral dilemmas, and getting exposure early in residency to the health system, policies, and proto­cols, and gaining rsthand knowledge of how various pro­grams work within the larger organization.
Patient Satisfaction, Professional Conduct, andEthical Considerations
Patient Satisfaction
Patient satisfaction is a concept that can bring up conicting ideologies and emotions among physicians. While the thought of a patient being completely satised with their healthcare may be welcomed by many, the term itself can cause angst and confusion when associated with having good customer service skills (to include good bedside manners) and delivering what patients expect to receive. The role of the physician is a challenging one; should the focus of clini­cal care be based on healthcare outcomes, patient satisfac­tion, or a combination of both? Family medicine physicians are charged with delivering the best medical care to patients, and sometimes the best medical advice may not always align with patient expectations.
This leads to an important question that many residents in family medicine may nd themselves asking: what’s the value of seeking and achieving patient satisfaction? From a research-based perspective, patient satisfaction can lead to
patient loyalty, improved patient retention, the potential for consistent protability, increased staff morale with reduced staff turnover, higher productivity rates, reduced risk for malpractice suits, increased personal and professional satis­faction, and serves to meet compliance standards for accredi­tation agencies [46]. Furthermore, complaints against physicians are more commonly related to unprofessional conduct versus poor medical knowledge [58]. Therefore, it would behoove residency programs to vector resident physi­cians’ efforts by educating them early on with identifying factors that signicantly impact patient satisfaction. Several categories from the literature are useful for physicians to consider. For example, Wofford etal. [61] identied seven categories affecting patient satisfaction: (1) perceived avail­ability, (2) disrespect, (3) inadequate or lack of timely infor­mation, (4) disagreements concerned expectations from the rendered care, (5) distrust, particularly for physicians in training, (6) interdisciplinary miscommunication, and (7) misinformation. These can all be integrated into developing specic professionalism, interpersonal and communication skills, and practice-based learning milestones [61].
Additional considerations that extend beyond the indi­vidual dynamics of the patient–provider relationship high­light the ever-growing complexities of practicing medicine in an ever-developing tech world. The establishment of cor­porate hospitals with cutting-edge facilities often trumps the availability of resources and skill/procedural development of physicians practicing in other less lucrative or more cost­effective environments. A secondary consideration is the increasing availability of information through the Internet on managing healthcare and subsequent higher expectations of delivering and receiving patient care [46]. Though many of the latter aspects of care mentioned cannot be accounted for or addressed entirely by the resident physician on their own, there are several areas which family medicine residencies can prepare resident physicians. These areas will help resi­dents address inevitable interpersonal challenges that lie ahead, to include developing the characteristics of the physi­cian leader.
Professional Conduct
Professionalism within The Accreditation Council for Graduate Medical Education (ACGME) for family medicine residents has specic assessment criteria, and while it is one of six core competencies across medical specialties, a sys­tematic review of evidence indicates there is no gold stan­dard for teaching professionalism, though there is robust support for two modalities: role-modeling of faculty and self-reection under the guidance of faculty [8]. Despite there being no well-accepted standard for processes of teach­ing professionalism, the ACGME has laid out specic expec-
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tations for maintaining professionalism and adopted a behavior-based approach in meeting outcomes for residency which focuses on measurable behaviors such as giving and receiving clear expectations, feedback on performance, rein­forcement, emphasized through meeting milestones and competency markers [55]. Specic methods of teaching and evaluating professionalism appear later in this chapter.
Family Medicine residency programs integrate ACGME professional competencies into a longitudinal curriculum. Professionalism is made up of ve categories: (1) compas­sion and respect, (2) attentiveness to patient needs over per­sonal needs, (3) protection of privacy and self-determination, (4) accountability to the patient and the profession, and (5) ability to effectively work with a wide range of diverse patient populations [1]. These competencies form a basis for the residents to develop effective methods of interaction with patients and colleagues.
Ethical Considerations
Resident physicians are responsible for incorporating all the above-mentioned aspects of professionalism, as well as maintaining an ethical environment as well. Creating physical and psychological safe spaces for patients as well as fostering an environment that supports traditional physical safety, are paramount to patient-centered care. The Institute of Healthcare Improvement’s Framework for Safe, Reliable, and Effective Care, conceptualizes highly reliable healthcare delivery systems as interconnected elements that physician leaders can leverage to deliver safe care [12]. Psychological safety is dened as an environment of trust and respect that allows individuals to feel able to ask for help, admit mis­takes, raise concerns, suggest ideas, and challenge ways of working and the ideas of others on the team, including the ideas of those in authority, without fear of humiliation, and the knowledge that mistakes will be handled justly and fairly [14].
Manson [41] succinctly identies several characteristics of clinical family medicine that generate additional ethical problems including conicts due to health care systems, responsibility for a wide range of diversity and conditions within patients, understanding the cultural and social context of the patient, and maintaining relationships over long peri­ods of time. These are issues residencies can successfully prepare residents in training to identify, reect upon, as well as address when possible. This can be accomplished through a variety of teaching modalities to include clinical and didac­tic settings. Moving beyond the art of teaching professional­ism, we now focus on specic knowledge and skills acquisition as it pertains to curriculum development, models of adult learning, mastery, and methods of teaching and eval­uating professionalism.
Knowledge andSkills Acquisition
Curriculum Development
Physicians, as part of a profession, develop a specic body of knowledge and a set of technical skills necessary to take care of their patients and meet the public’s expectations of com­petence and altruism. One author suggested healing, the core of the medical profession, consists of two types of behaviors: right actions (based upon clinical evaluation and available information) and good actions (incorporates patient values, preferences, and autonomy, as well as the physician’s judg­ment) [35]. With this combination of right and good actions there are three questions that the author suggests are inherent within each patient encounter: (1) What is wrong with the patient, (2) What can be done for this patient, and (3) What should be done with this patient? Developing the profes­sional knowledge and skills necessary to become a compe­tent physician encompasses the science of medicine, knowledge of available resources, and how to utilize those resources on the patients’ behalf. However, that is only part of the equation. The skilled physician also applies the art of medicine to ensure patients are served in a manner that builds trust in the profession, is consistent with the patients’ values and beliefs and upholds the standards of the profession. This is the “what should be done” of clinical care.
The science of medicine is taught throughout medical school and there is a formal program through residencies, fellowships, and curriculum development which builds this aspect of the professional physician. However, how to develop the interpersonal skills and traits needed by the phy­sician to apply their knowledge can be less transparent. Developing the appropriate curriculum to be used and imple­mented is an important component of professionalism within the eld. One set of authors originally developed a six-step curriculum development model and have been rening it for 25years [34]. Other authors have more recently developed a six-step model with some similar components [54]. Combined the steps consist of the following:
• Problem identication and needs assessment (general and
learner specic)
• Prioritize content and provide a written rationale
statement
• Develop goals and objectives
• Determine teaching and educational strategies
• Implementation of the curriculum
• Evaluation, feedback, and identify lessons learned (indi-
vidual and organizational)
These models are methodical and clearly help to highlight the process of developing medical curricula. Additionally, it has been suggested there are multiple steps to specically
• Step 11: Identify lessons learned
29 Teaching andEvaluating Professionalism inFamily Medicine
315
Fig. 29.2 Adapted from Cruess & Cruess, Journal of The American Board of Family Medicine, 2020
Phase 1 (Expectation Development)
• Step 1: Problem identification and needs assessment
• Step 2: Prioritize content and provide a written rationale statement
•Step 3: Develop goals, objectives, and expectations
• Step 4: Determine teaching and educational strategies
Phase 2 (Curriculum Application)
• Step 5: Implementation of the developed curriculum
• Step 6: Formative assessment
• Step 7: Consistent monitoring and feedback
• Step 8: Remediation as needed
Phase 3 (Proficiency Evaluation)
• Step 9: Summative evaluation
• Step 10: Final feedback
teaching professionalism in medicine [35]. These steps include:
• Setting the expectations
• Performing assessments
• Remediating unacceptable behaviors
• Monitoring improvement and change
• Implementing a supportive cultural change
Though not specic to curriculum development it is included here to ensure these steps are considered during curriculum development (see Fig.29.2). Remediation, moni- toring, feedback, and evaluation are intrinsic to a transparent process of development, and learning not to utilize it simply as a corrective tool when things go wrong. In this way, pro­fessionalism and standards for skill acquisition are inherent throughout the entire curriculum.
For the purposes of this chapter, we shall combine some of these steps for an integrated version of the process. The purpose of doing this is to highlight the essential aspects related to learning and developing professionalism within medicine, not how to develop specic curricula that can be found in other resources. Development of professionalism within a curriculum can involve three phases: expectation development (steps 1–4 as previously mentioned), curricu­lum application, and prociency evaluation.
The Hidden Curriculum
sional identity, emotional neutralization, erosion of ethical integrity, acceptance of hierarchy, and learning of what is ‘really’ valued as ‘good doctoring’…the HC as ‘the real teacher’ is understood to socialize students to what is ‘actu­ally’ valued in medical education and medical practice. Ironically, this positioning of the effects of the HC can actu­ally displace the role of the formal curriculum as the founda­tional underpinning of medical training. Indeed the ‘real teaching’ is perceived to happen implicitly, making the ‘real curriculum’ hard to nd and to revise, unless all teachers are targeted as needing to be better regulated” [42, p. S8–S9].
From this, we can see the importance of making the hid­den curriculum more explicit in order to moderate the nega­tive effects, but also increase the positive effects of tacit learning. Modeling is a powerful tool to help learners con­solidate information and interpret the importance of a variety of content or circumstances. The problem comes when pri­vate, behind-the-scenes behaviors don’t match what is being taught in the explicit curriculum [40]. One denition of the HC is “the process… which instills behaviors, attitudes, and values among trainees in tension with the ideals of the medi­cal profession” (Balboni etal., 2015, p.508). It doesn’t take more than a few sidelong glances, rolled eyes, or negative comments about patients to leave an indelible impact on a medical learner about the expectation of being a professional in medicine. Developing a powerful, unied curriculum through both explicit and tacit means is important to improv­ing the quality of training professionalism.
In developing a training platform for professional skill acqui­sition accounting for and mitigating the negative effects of the hidden curriculum (HC) may be important. The HC can be found in all aspects and phases of medical education and represents a socialization process (Mahood, 2011). One scoping review about the relationship of humanism and the HC found it “to include loss of idealism, ritualized profes-
Models ofAdult Learning
Adult learning theory, also known as andragogy, suggests that as people age their methods and needs in learning differ. There are numerous theories related to adult education, learning, and growth which were reviewed, summarized, and divided into six classes or types of theories [56]. An over-
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view with a focus on teaching possibilities is provided here (see Fig.29.3). Each of these groups of theories and models, along with their specic adherents provide valuable insight into the learning experience and ideas for additional instruc­tive methods for both the learner and the educator. There is a wealth of knowledge and ideas for educators available through additional study of these theories and models. However, as with any model trying to capture complex, long­term phenomena, they are all incomplete within themselves and provide only an approximation of what it is meant to describe [7]. Thus, reliance on any one theory to the exclu­sion of others will not yield as complete a model of educa­tion and teaching as possible.
It is worth mentioning some additional insight from those who have contributed to these learning theories. There are two types of characteristics that can inuence adult learning:
Instrumental Learning Theories
• Core Principles: Individual experience and behavioral and cognitive response patterns are malleable
Teaching Focus: Use stimuli and personal experience from the learning environment to generate desired responses or changes in behavior, as well as improvements to process of perceiving and processing information.
personal (age, life phases, developmental stages, etc.) and situational (learning engagement, voluntary status, and administration of learning, etc.) [16]. This highlights the need for a humanistic view and consideration of the social aspects of learning. Another model known as Self­Determination Theory suggests individuals have three needs to be addressed when learning or engaging in patient care: autonomy, connection (also known as relatedness), and com­petence [19]. This provides a good summary of developing professionalism in medicine: learning to act independently, developing quality relationships with patients, and having the competence to effectively help the patient.
Learning to change and alter educational strategies can be challenging, but adult learning theories can help improve instructional efcacy with traditional teaching formats [15]. For example, traditional lectures have low levels of informa-
Humanistic Theories
• Core Principles: Individual development, self-direction, and self-actualization
• Teaching Focus: Self-directed learning and directed self-learning are critical aspects of the learning process. The responsibility for learning and development through active involvement, use of life experiences, and practical application lies with the individual.
Transformational Theories
• Core Principles: Critical reflection of personalized belief's and assumptions
• Teaching Focus: Provide opportunities for critical reflection of biases, predispositions, and personal perspectives about the patient and their condition as a transformative experience which can be accomplished through dilemmas, journaling, and context.
Social Learning Theories
• Core Principles: Context and environment influence quality and degree of learning
• Teaching Focus: Consider the social availability of the learning environment, as well as the tools utilized to teach and physical setting where learning takes place. In short, what are the contextual influences of learning?
Motivational Models
• Core Principles: Ability expectation and capacity to reflect influence motivation to learn and grow
• Teaching Focus: Help learners develop a sense of competence in their learning capacity and link
their values to the drive to succeed in the learning environment. Identify barriers to motivation such as significant life events, competing demands, and any barriers to learning.
Reflective Models
• Core Principles: Reflection leads to new potential actions and change
• Teaching Focus: Provide opportunities for deliberate practice with ample feedback and guided opportunities for reflection. This generates insight for the learner about their practice and for the educator about their abilities and awareness of skill level.
Fig. 29.3 Phases and steps of curriculum development
29 Teaching andEvaluating Professionalism inFamily Medicine
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tion retention but can be improved by shortening lecture duration, focus on high yield information, and increase engagement of the learners throughout the lecture.
Models ofKnowledge andSkill Development andMastery
Identication of adult learning theories during curriculum development is important. However, there are also models of knowledge and skill development which can be used in cur­riculum management as well. We will examine several of these models to determine how they might work together. This has been accomplished other times in the medical litera­ture, to include one model built to develop procedural skills in physicians [53]. In their paper, they showed how a model of expertise development, the Dreyfus model, and a model of skill development, Simpson and Harrow, were integrated and could usefully build on one another to provide a more com­plete picture of development than either could do on its own. This chapter will attempt to follow such a pattern to provide a model of developing knowledge, skills, and attitudes toward the attainment of professionalism.
A well-known model of hierarchical knowledge develop­ment, especially of the cognitive processes involved, is Bloom’s taxonomy of learning. A taxonomy has been dened as a “multi-tiered model that classies the different levels of learning domains, which can guide the academic members to plan for their teaching and assessment so that it can be aligned with the educational objectives” [28]. The initial model, developed for educational professionals, consisted of six hierarchical domains of learning which represented a
cognitive, progressive pattern of integrating information, applying that information, and evaluating the outcomes [9]. The stages were identied as Knowledge, Comprehension, Application, Analysis, Synthesis, and Evaluation. This model started a revolution in the way educators in all elds perceived the process to help learners progressively advance through stages of knowledge and application [22]. A revision of this model took place in 2001 with the six stages being renamed and interpreted slightly differently [6]. These stages were identied as Remember, Understand, Apply, Analyze, Evaluate, and Create. Additionally, the revised taxonomy included a second dimension regarding types of knowledge that can be used in the cognitive domain of learning: factual, conceptual, procedural, and metacognitive [37]. Figure29.4 shows how each stage of learning can use the types of knowl­edge independently to progress within the stage. Some authors have applied Bloom’s Taxonomy to the methods stu­dents use to successfully maneuver through multiple-choice question tests in medical education [64]. They found stu­dents can approach it as a process of rote memorization or a process of analyzing the questions through information already synthesized, thus the approach to the test determines if someone is using higher order thinking, not the type of test itself. Finally, Bloom and his team developed what they called domains of learning: cognitive, affective, and psycho­motor. These domains in medical education are critical to ensure mastery of the knowledge, skills, and demeanor of a physician.
In an oft-cited article about the development of medical prociency, it was suggested that there are four phases of stages of medical knowledge and skill development: Knows, Knows How, Shows How, and Does [44]. This could be con-
Remember
Factual
Knowledge
Conceptual Knowledge
Procedural Knowledge
Metacognitive
Knowledge
Fig. 29.4 Models of adult learning, adapted from Taylor and Hamdy [56]
Understand
Factual
Knowledge
Conceptual Knowledge
Procedural Knowledge
Metacognitive
Knowledge
Apply
Factual
Knowledge
Conceptual Knowledge
Procedural Knowledge
Metacognitive
Knowledge
Analyze
Factual
Knowledge
Conceptual Knowledge
Procedural Knowledge
Metacognitive
Knowledge
Evaluate
Factual
Knowledge
Conceptual Knowledge
Procedural
Knowledge
Metacognitive
Knowledge
Create
Factual
Knowledge
Conceptual
Knowledge
Procedural Knowledge
Metacognitive
Knowledge
318
E. T. Perryman and M. A. Dixon
Fig. 29.5 Integration of the cognitive domain of learning and types of knowledge
Receiving
Responding
Valuing
Organization
Characterization
sidered an example of progressive development in the psy­chomotor domain of learning. It should be observed that, according to this model, prociency as a physician comes in stages that build upon one another. At the base is the need for a body of accurate, meaningful, medical knowledge. Without this, the development of later stages of performance would be compromised. Ultimately, the process will lead the physi­cian to take independent action in a manner consistent with the values and lessons taught through the curriculum. This is a progressive process and not one which can be rushed. The rst three stages of this model require the assistance of a teacher, mentor, and training team to ensure sufcient knowl­edge is transmitted, abilities are developed, and performance is monitored. There is a frequently used euphemism in medi­cal training, particularly in surgery, of “see one, do one, teach one.” Though the saying may be a little truncated, the underlying principle of active, practical, hands-on experi­ence to increase knowledge development and retention has long merit in training scenarios and models [36]. In fact, the principle is more accurately described by another statement, “see many, learn from the outcome, do many with supervi­sion and learn from the outcome, and nally teach many with supervision and learn from the outcome” [48]. Again, if we follow this train of thought, one of the central aspects to ensure expert skill acquisition, utilization, and promulgation is adequate and quality supervision.
A taxonomy of affective learning was developed after Bloom’s taxonomy but with many of the same team mem­bers [38]. Though far lesser known, this model provides some intriguing insights and opportunities to further under­stand development of knowledge in learners. This domain of knowledge is focused on the management of attitudes, emo­tions, interests, motivation, self-efcacy, and personal val­ues, both in terms of learning as well as personal interactivity
Awareness of feelings, emotions, and the ability to selectively attend to information/events
Active participation in the learning environment both in relation to the emotions and despite them
Recognize the importance of something, ability to express that importance, and the worth of particular knowledge, behaviors, etc.
Management of priorities to create an individualized value system used to influence patterns of response
Internalization of the organized value system to such a degree that is guides behavior
with others [33]. The stages of development are as follows: Receiving, Responding, Valuing, Organizing, and Characterizing (see Fig.29.5 for denitions). This will play a signicant role when we discuss wellness and mindfulness in medical training to develop professionalism.
Another well-known model of developing competence in any area of performance is the Dreyfus model. This model consists of ve stages: (1) Novice, (2) Advanced Beginner, (3) Competence, (4) Prociency, and (5) Expert [20]. This model has specic relevance to medicine and describes the growth and development ranging from the needs of freshman medical school students to learn the basic components of taking a quality medical history to the expert mid-career physician who has developed such recognition of patterns that “intuition” seems to guide their practice [7]. Recognizing how learners may develop through stages of knowledge and skill acquisition helps to ensure appropriate developmental practices are in place to challenge each member as they tran­sition into the next phase. The novice learns the basic com­ponents of more complex actions independent of situation with rigid boundaries in place while those with more pro­ciency can be challenged with novel situations to help hone their skills and develop their capacity to identify the most relevant aspects of the clinical situation. Development of expertise is largely based off implicit knowledge gained through experience, practice, and internalization of knowl­edge. This model is not without critics, who identify that skill acquisition could be based more on developing explicit knowledge and critical thinking skills which can be evalu­ated, rather than implicit knowledge and intuition which can’t [45]. Though credible alternatives exist to the postu­lates which follow from the Dreyfus model, overall the Dreyfus model supports competency based medical educa­tion (CBME) and self-evaluation of abilities [47].
29 Teaching andEvaluating Professionalism inFamily Medicine
319
Fig. 29.6 Affective hierarchy. (Denitions adapted from [31])
Dreyfus
• Novice
• Advanced beginner
•Competence
• Proficiency
• Expert
Development Models andProfessionalism (Summary andIntegration)
We have now reviewed some developmental models which covered the three domains of learning: affective [37], psy­chomotor (Miller), and cognitive (Bloom). This can be used to simultaneously develop medical knowledge and profes­sionalism within medicine. One set of authors highlighted four aspects of professionalism: (1) ability for autonomous action and regulation by other members within the profes­sion, (2) a code of moral behavior to which all must adhere, (3) a commitment to standards of service which separates those within the profession from those without, and (4) a set of knowledge with is developed and maintained within the profession [8]. The aspects of professionalism can be roughly correlated with the models previously discussed (see Fig.29.6). Thus, medical trainers can look to different mod­els of learning and development based on which domain of learning they are focused to achieve an overall level of prociency.
Methods ofTeaching andEvaluating Professionalism
There are numerous methods of teaching and evaluating pro­fessionalism within family medicine residencies. Below is a list of potentially useful activities:
Krathwohl
• Receiving
• Responding
•Valuing
•Organization
• Characterization
Miller
• Knows
• Knows how
• Shows how
•Does
Bloom’s Tax
•Remember
•Understand
• Apply
• Analyze
• Evaluate
•Create
time scheduling, assessment modalities, and role of fac­ulty as teaches, assessors, and mentors
• Consensus Expectations on Professional Behavior Traits at end of each UG/PG
• Self-Assessment Tools: Professional Assessment Tool, Professionalism Mini Evaluation Exercise, Assessment by Peers, Assessment by Patients, 360° Evaluations

Conclusion

Finding theBalance
The eld of Family Medicine seeks to improve the health of patients, families, and communities alike, and are the only specialists qualied to treat most ailments while providing comprehensive health care for people of all ages [4]. The center of primary care, family medicine physicians can be catalysts for change due to their unique role and intimate knowledge of understanding community-level factors impacting public and personal health, in addition to being well-positioned to meet the individual health-related physi­cal and social needs of their patients. Many aspects of being a good family physician require a balance of a multitude of skills: demonstrating reective practice, having humanistic qualities, cultural sensitivity, clinical competence, and pro­fessional humility, fall under the umbrella of professionalism in medical practice.
• Peer instruction, ACTIVE, Buzz groups, audience response systems, in class writing, think-pair-share [15]
• Process of learning [56]
• Flipped classroom [24]
• Problem-based learning [3]
• Small-group discussions
• Didactics
• Reection
• Simulations
• Observation
• Role-modeling
• Standard model of teaching
• Standardized orientation and expectations for evaluating professionalism through methods, tools and techniques,
Context Matters
As the eld of family medicine evolves, so do the metrics upon which milestones and competencies are measured, and how professionalism is taught. The model of teaching that ACGME will be adopting in the future is based on self­regulated learning. Competency-based medical education (CBME) supports the uid nature of learning environments and empowers learners to take an active role in learning [51]. Frank et al. [23] dene CBME as an “outcomes-based approach to the design, implementation, assessment, and evaluation of medical education programs, using an organiz­ing framework of competencies.” The goal of moving toward CBME, helps take some of the pressure off resident physi-