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- •Preface
- •References
- •Contents
- •Author Biographies
- •About the Series Editors
- •Family Medicine Advocacy Summit
- •Robert Graham Center Workforce Studies
- •HealthLandscape
- •Residency Resources
- •Medical Education Policy Development
- •Residency Program Solutions
- •Residency Leadership Summit
- •Chief Resident Leadership Development Program
- •Educational Resources
- •Continuing Medical Education (CME) Tracking
- •Graduate Medical Education Awards
- •Summary
- •References
- •AAFP Structure
- •AAFP Governance
- •Workforce Mission
- •AAFP Workforce Advocacy
- •Residency Redesign
- •References
- •Osteopathic Recognition Requirements
- •Osteopathic Recognition Program Essential Personnel
- •Osteopathic Faculty
- •Osteopathic Recognition Resident Requirements
- •Osteopathic Educational Program Core Competencies
- •Osteopathic Program Evaluation
- •References
- •Reference
- •5: Association of Family Medicine Administration and the Key Role of the Residency Program Coordinator
- •Appendix 1
- •References
- •References
- •Membership Categories within NAPCRG
- •The AAFP Robert Graham Center
- •AAFP National Research Network (NRN)
- •Family Physicians Inquiry Network (FPIN)
- •The Family Medicine Physician-Scientist Pathway (PSP) Program
- •NAPCRG Grant Generating Project
- •Building Research Capacity (BRC)
- •Conclusion
- •References
- •Reference
- •9: Family Medicine Residency Accreditation
- •Why Accreditation Matters
- •ACGME Organizational Structure
- •The Family Medicine Review Committee (RCFM)
- •The Clinical Learning Environment Review (CLER)
- •The Site Visit
- •Initial Accreditation Period
- •Subspecialty Fellowship Application
- •The Annual Program Review
- •The Next Accreditation System Annual Review Process
- •Accreditation Data System (ADS)
- •Citations
- •Accreditation Status
- •Program Requirement Development
- •Competency-Based Medical Education (CBME)
- •References
- •10: Graduate Medical Education Funding
- •Introduction
- •Residency Operating Costs
- •Medicare GME Funding
- •Residency Caps
- •Rural Track Programs
- •Inpatient Prospective Payment System (IPPS) Subtype Hospitals
- •Rural Referral Centers
- •Sole Community Hospitals
- •Medicare-Dependent Hospital
- •Medicaid GME Funding
- •Teaching Health Center Funding
- •Veteran’s Administration GME
- •Children’s Hospital GME (CHGME)
- •State Line Item Funding
- •Hospital Supplemental Funding
- •Patient Care Revenue
- •Philanthropy
- •Conclusions
- •References
- •Introduction
- •Informed Self-Assessment
- •Faculty Development
- •Summary
- •References
- •12: Core Competencies, Milestones, and Entrustable Professional Activities
- •Entrustable Professional Activities
- •Entrustment
- •Pearls
- •Pitfalls
- •References
- •Objectives
- •Educational Strategies
- •Implementation
- •13: A Practical Approach to Curriculum Development
- •Introduction
- •Cognitive Learning Theory
- •Behavioral Learning Theory
- •Humanistic Learning Theory
- •Goals
- •Conclusion
- •References
- •Introduction
- •Preparation Phase
- •Information Technology Systems
- •Medical Student Rotations
- •Interview Season
- •Application Screening
- •Interview Day
- •Second Looks
- •Postinterview Communication
- •Ranking
- •Using R3®
- •Match® Week
- •SOAP®
- •Conclusion
- •References
- •Preboarding
- •Planning New Resident Integration
- •Baseline Assessment
- •Individual Learning Plan
- •Integration Components
- •Longitudinal Integration
- •Learner/Residency/Institutional Goal Alignment
- •Conclusion
- •References
- •Introduction
- •History
- •Residency Application
- •Conclusion
- •References
- •References
- •Introduction
- •Identifying Performance Issues
- •Medical Knowledge
- •Patient Care
- •Interpersonal Skills/Communication
- •Professionalism
- •Systems-Based Practice
- •Remediation
- •Medical Knowledge
- •Patient Care
- •Interpersonal Skills/Communication
- •Professionalism
- •Systems-Based Practice
- •Conclusions
- •References
- •19: Faculty Recruitment: Best Practices
- •Background
- •Seeking Out Suitable Candidates: Recruitment Methods
- •Unique Challenges: Faculty Who Are New Residency Graduates
- •Concluding Thoughts: Always Recruit!
- •References
- •20: Faculty Performance
- •Faculty Performance Concerns
- •Appendix 1: Sample Family Medicine Residency Program Director Job Description
- •Job Summary
- •Educational Delivery
- •Evaluation
- •Administration
- •Appendix 2: Sample Family Medicine Residency Core Faculty Job Description
- •Job Summary
- •References
- •21: Faculty Development
- •Introduction
- •Clinical Skills
- •Scholarly Work
- •Tasks that Family Medicine Residency Faculty Perform
- •Role Modeling
- •Faculty Peer Support
- •Teaching
- •Training Courses
- •Workshops
- •Learning by Doing
- •Self-Directed Learning
- •Career Development
- •Organizational Resources
- •References
- •Introduction
- •Promoting Loving Accountability
- •Clinical Setting
- •Curriculum
- •Social Connection
- •Assessment
- •Vision Forward
- •Handling Microaggressions
- •Financial Investment
- •References
- •Building Trust
- •Positionality
- •Set the Stage
- •Normalize Not Knowing
- •Probing, Not Prodding
- •Accurate
- •Addressing Implicit Bias
- •Micro-Level
- •Macro-Level
- •Conclusion
- •References
- •Introduction
- •Background
- •Risk Factors
- •Stigma
- •FSMB Recommendations Regarding Licensing Questions
- •Physician Health Programs (PHP)
- •Individual-Level Actions
- •Conclusion
- •References
- •References
- •The Clinical Learning Environment
- •Feedback
- •References
- •27: Teaching Maternal Health Care
- •ACGME Requirements
- •Obstetric Family Medicine Faculty Shortage
- •Maternity Care Curricular Elements
- •Preconception Care
- •Prenatal Care
- •Immunizations
- •Common Conditions Which Complicate Pregnancy
- •Breastfeeding
- •Intimate Partner Violence (IPV)
- •Substance Use
- •Food Insecurity
- •Inpatient Obstetrical Care
- •References
- •Introduction
- •Family Medicine Residency Advocacy Curricular Development
- •Evaluation
- •Conclusion
- •References
- •Faculty Leadership
- •Resident Leadership
- •Patient Satisfaction
- •Professional Conduct
- •Ethical Considerations
- •Curriculum Development
- •The Hidden Curriculum
- •Conclusion
- •Context Matters
- •References
- •30: Teaching Behavioral Science
- •Introduction
- •Core Mental Health Topics
- •Patient-Centered Communication Skills
- •Contextual Care
- •Integrated Behavioral Health Care
- •Master Adaptive Learner
- •Clinic-Based Learning
- •Classroom-Based Learning
- •Interprofessional Education
- •Balint Groups
- •Conclusion
- •Appendix 1: Sample Behavioral Health Rotation (Myerholtz 2023)
- •References
- •31: Teaching Evidence-Based Medicine
- •Introduction
- •Longitudinal Deep Dives
- •Journal Club
- •Family Physicians Inquiries Network
- •Case-Based Learning
- •Day-to-Day Integration
- •Curriculum Development Tips Summary
- •Institutional Involvement
- •Summary
- •References
- •32: Teaching Practice Management
- •Background
- •Current Curriculum
- •Activities
- •Quality Improvement Project
- •Virtual Practice Instructions
- •Presenters
- •Topics Covered
- •References
- •Overview
- •Why Training Is Needed
- •Stressing Communication
- •Balint Group
- •Putting It All Together
- •References
- •Introduction
- •Broad Scope
- •Primary Contact
- •Emerging Technology
- •Rural Generalism
- •Public Health Advocate
- •Rural Practice Systems
- •References
- •Introduction
- •Basic Logistics
- •Operational Considerations
- •Billing Requirements
- •Additional Funding Considerations
- •Engaged Leadership
- •The FMC-Residency Partnership
- •Scheduling
- •Data-Driven Improvement
- •Empanelment
- •Panel Weighting
- •Panel Transitions
- •Team-Based Care
- •Population Management
- •References
- •Introduction
- •Personnel Management
- •Meeting Management
- •Communication Management
- •References
- •37: Managing Change in Family Medicine Residency Programs
- •Introduction
- •What Is Change Management?
- •Change Management Case Study
- •Kotter Model
- •Step 1: Create Urgency
- •Step 4: Communicate Buy-In
- •WIFM Worksheet
- •Step 5: Empower Others
- •Step 6: Generate Quick Wins
- •Step 7: Consolidate Gains
- •Conclusion
- •References
- •Negotiating Styles
- •Collaboration
- •Summary
- •References
- •Anticipating Task Cycles
- •Residency
- •Home Life
- •Seize Control
- •Delegate
- •Delegate Residency Chores
- •Delegate Domestic Chores
- •Exercise
- •Lunch
- •Organizing
- •Summary
- •References
- •Introduction
- •References
- •Introduction
- •Anticipate Common Disasters
- •Learn About Your Regional Emergency Infrastructure
- •Learn Your Organization’s Command Center Structures
- •Here Are Some Alternative Care Site Scenarios That May Arise
- •Regional Emergency Infrastructure
- •Managing Your Program During Disaster
- •Community Recovery
- •Consolidate Your Learning
- •Author Background
- •References
- •Conclusion

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Part VI
The Learning Environment

Promoting Diversity, Equity, Inclusion
andAnti-oppression (DEIA)
DianaCoa, KirstenY.Day, RandyJackson, LydiaLeung,
MeganMahoney, ManuelTapia, andSharonWashington
22
Key Points
• Commitment to DEIA does not prevent mistakes
• Fostering a culture of loving accountability moves DEIA
forward
• Faculty must embrace feedback and enact change
• DEIA work must be integrated into all aspects of the
working environment
• Anti-oppressive approach requires creativity and powersharing with patients, communities, and trainees
Introduction
The eld of family medicine is inherently countercultural
and was intended by its founders to be culturally transformative [1]. Born during the civil rights movement and in conjunction with second-wave feminism, family medicine was
intended to counteract hyper-specialization, paternalism, and
hierarchy in medicine. The founders of the eld sought to
create a eld of medicine that empowered patients and
engaged the strength and wisdom of families and communities [2].
D. Coffa · R. Jackson · M. Mahoney · M. Tapia (*)
University of California, San Francisco, San Francisco, CA, USA
e-mail: Manuel.Tapia@ucsf.edu
K. Y. Day
School of Medicine, Department of Family and Community
Medicine, University of California, San Francisco,
San Francisco, CA, USA
L. Leung
Department of Family and Community Medicine, University of
California San Francisco (UCSF), San Francisco, CA, USA
S. Washington
Sharon Washington Consulting, Audubon, NJ, USA
During this same era, non-physician organizations like
the Black Panther party were also looking for ways to democratize health. These organizations often had a clearer understanding of how racism, specically, was built into medical
structures and were able to build community clinics and
health programs that explicitly and effectively counteracted
the role of racism in healthcare [3]. While community organizations like the Black Panther party focused on creating
community-wide health outside of medical institutions, the
founders of family medicine had heated debates about
whether to stay inside conventional medicine or create a separate type of training that explicitly rejected the individualistic, hierarchical, and reductionist approach that dominated
medical thinking. In the end, they chose to stay within medicine, transforming it from within.
Their choice has shaped the evolution of family medicine.
There has been a continuous interplay between our collective
desire to change the culture of medicine and our collective
desire to be accepted and legitimized by it. This historical
theme is especially pertinent as we consider our current state
of promoting Diversity, Equity, Inclusion, and Antioppression (DEIA) in family medicine. DEIA principles
offer a framework that can be applied to the patients and
communities we serve, as well as our own sense of belonging and collective self-care.
Many DEIA discussions center around diversity of race
and ethnicity alone when more nuanced denitions of diversity include important identities beyond race and ethnicity.
The Association of American Medical Colleges (AAMC)
denes diversity broadly to include all aspects of human differences including but not limited to socioeconomic status,
race, ethnicity, language, nationality, sex, gender identity,
sexual orientation, religion, geography (including rural and
highly rural areas), disability, and age [4]. A diverse biomedical and clinical workforce including those who are from his-
© The Author(s), under exclusive license to Springer Nature Switzerland AG 2025
R. Kellerman, G. Irwin (eds.), Graduate Medical Education in Family Medicine, Excellence in Medical Education 2,
https://doi.org/10.1007/978-3-031-70741-4_22
219

220
D. Coa et al.
torically excluded groups can provide a wide range of
perspectives and lived experiences critical to solving today’s
complex problems in health care, especially related to health
disparities.
While positive associations in patient satisfaction, adherence, and clinical outcomes have been shown with racially,
culturally and linguistic concordant providers [5], parity in
populations served and healthcare team demographics is not
sufcient to eliminate oppression and bias. It is important to
explicitly state that we must strive to go beyond diversity in
the workforce. Initiatives focused on equity, inclusion, and
anti-oppression frameworks are equally important. In order
to address the active roles that oppression, inequities, and
exclusion play in medicine, we must address them directly.
Integrating diversity, equity, inclusion, and antioppression principles is neither easy nor accomplished by a
single intervention. Throughout this chapter, we will utilize
the University of California San Francisco/ San Francisco
General Health (UCSF/SFGH) Family and Community
Medicine Department as a case example to highlight various
interventions aimed at improving DEIA in our community.
However, it is key to emphasize that this is not intended to be
presented as a series of best practices or the opinions of
experts. It is instead intended to be a narrative description of
a community that has been trying to make improvements.
The only best practices in DEIA are to remain humble and
open to feedback while utilizing people’s experiences for
ongoing improvement.
As is the case with many Family & Community Medicine
departments, the UCSF/SFGH Family & Community
Medicine Department includes social justice as a value
within its mission. The decision to include diversity, equity,
inclusion and anti-oppression is an outline of four separate
but related concepts that require thoughtful and separate
approaches.
Scaling efforts requires the integration of these concepts
in all departmental operations. Because every member of the
department, including faculty, staff, patients, and community
partners, contributes to the resident learning environment,
DEIA efforts need to include all employees and learners
within the department. This can result in the inclusion of
vital voices like administrative staff, patients, and community experts in DEIA.To move ahead with DEIA efforts, it is
imperative to remember that DEIA efforts require a longstanding commitment to life-long learning and growth, a
determination to integrate DEIA principles into the fabric of
all departmental operations, and the cultivation and maintenance of a humanistic community that not only tolerates but
welcomes differences, disagreement, and discomfort in pursuit of collective growth.
To move ahead with DEIA efforts, it is imperative to
remember that DEIA efforts require a longstanding
commitment to life-long learning and growth, a determination to integrate DEIA principles into the fabric of
all departmental operations, and the cultivation and
maintenance of a humanistic community that not only
tolerates but welcomes differences, disagreement, and
discomfort in pursuit of collective growth.
Our story is not a template for others or a description of
best practices, but instead a reection on how continuous
effort, honesty, and humility are required to build inclusive
communities and counteract the centuries of racism and
oppression that have shaped the eld of medicine.
Promoting Loving Accountability
In typical US medical culture, concepts of professionalism
often prioritize “niceness”, politeness, and not challenging
authority gures. Disagreement, particularly around issues
of equity and discrimination, is often treated as unseemly or
overly aggressive. To make the profound shifts in medicine
that are necessary to eliminate racism and other forms of
oppression, we must develop our capacity to challenge one
another lovingly and authentically, in order to promote an
accountable climate of individual and collective growth.
Instead of being seen as disrespectful, this type of challenge
and accountability can instead be understood as an act of
deep respect and generosity. The person holding you lovingly accountable must believe in your ability to hear the
feedback and change; it means that they are willing to take
the risk of repercussions by sharing their perspective with
you. Helping both residents and faculty members receive and
respond to feedback about discrimination and oppression
with accountability is a necessary part of building an equitable and inclusive culture.
To promote inclusivity and anti-oppression (as well as
educational excellence more broadly), it is necessary to
develop effective mechanisms for receiving feedback from
residents. Particularly in the areas of oppression and discrimination, it can be very difcult for trainees to provide feedback safely. It is also difcult for leaders to hear feedback

22 Promoting Diversity, Equity, Inclusion andAnti-oppression (DEIA)
and utilize it without feeling defensive or threatened.
Residency leaders must become accustomed to hearing painful feedback, managing their defensive reactions, listening
with humility, and partnering with impacted individuals to
make changes.
Managing defensive reactions among residency leadership and faculty can be very difcult, but it is a crucial ingredient for making change. To develop a responsive culture
that can evolve to meet patient and resident needs, every
member of the faculty group must be able to receive difcult
feedback from residents. Feedback that highlights oppression or discrimination is often labeled rude, mean, aggressive, or inappropriate. If a resident, for example, tells a
faculty member that their behavior was racist, the faculty
member is likely to be shocked and insulted at the feedback.
While the faculty feels insulted, the feedback itself may be
incredibly valuable, rare, and useful. When a trainee musters
the energy and bravery to name and highlight an instance of
discrimination, we have the opportunity as faculty to be
grateful for the valuable information and to develop a plan
for correction and remediation.
Case Example
In 2021, a group of Black faculty members, residents,
and staff used the Black caucusing space to send an
action alert to our department. An action alert is a noti-
cation urging recipients to take action to address a
specic issue or situation of concern.
This action alert stated:
We are tired… When we tell you that you have committed a microaggression, there are two ways to respond: 1.
I am sorry for the harm I caused and 2. Thank you for
telling me. That is it. Please choose one of those two
ways to respond. Aspirationally: We hope that we will get
to a place where we do not have to name microaggressions, and where bystanders can name them instead.
This action alert sparked some defensive and puzzled
responses initially, but ultimately, it proved to be an
invaluable gift. The creators of the action alert could
have remained silent, and instead, they chose to place
their trust in our department, openly communicating
their needs. A series of discussions throughout the
department were held to reect on reactions to the alert
and to practice strategies for honoring it. An additional
recommended step arose from the discussions: To talk
about the incident with someone unaffected to address
(continued)
221
any questions, disagreements, or uncertainties, and
commit to reading, role-playing, or other learning
strategies to prevent recurrence.
In some settings, a community might choose to take
a restorative justice or transformative justice approach,
in which the person harmed chooses the type of facilitated dialogue they wish to have with the person who
caused the harm, aiming for restoration or transformation within and beyond their relationship. Our own
community members were tired enough, as described
in their statement, that they were not asking for that
type of engagement, at least in 2021. The key to forward movement is continuous and earnest engagement
with feedback, even when it is painful to hear.
Clinical Setting
At its outset, the program committed to having faculty and
residents provide care almost exclusively at a federally qualied health center (FQHC) and county hospital. Such a primary and exclusive focus on caring for patients who are
largely uninsured or underinsured and thus historically marginalized in medicine invites residents to develop true expertise in this area and to understand it as central. Most of our
graduates have gone on to work in medically underserved
areas and have contributed to the creation of a network of
community clinics in our city and county.
All residents are required to include equity measures in
their quality improvement (QI) projects, and residents present their QI projects to the clinic’s longstanding Spanishspeaking and English-speaking patient advisory councils
(PACs) for feedback [6]. In addition to centering PAC feedback and prioritizing equity in QI work, partnership with
community organizations that effectively address social
needs, such as food insecurity, housing instability, and legal
issues continues to be an important strategy for improving
equity. We partner closely with clinic leadership to address
inequities, and to invite diverse faculty and patients into
problem-solving with us,as achieving true equity in the clinical setting necessitates transformative changes beyond the
scope of typical QI projects.
When residents report witnessing inequitable health care
or discrimination at clinical sites other than those under our
department’s direct oversight, an active response is still necessary. We actively collect feedback from residents through
monthly meetings, surveys after each rotation, and annual
program evaluation surveys. Interventions for reports of dis-

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crimination have included removing residents from services
where high levels of microaggressions were occurring,
working with service leaders to identify key goals and strategies for improvement, meeting with them regularly to provide accountability for change, and identifying equity leaders
in those remote clinical environments and partnering with
them to promote change. Residents who raise concerns are
invited to participate in action planning for improvement or
can opt-out, based on their preference. Similarly, they are
offered the option of regular updates or the option of letting
program leadership hold responsibility for maintaining
accountability. This allows residents to receive feedback
about progress if that will be reassuring for them without
overwhelming them with a sense of undue responsibility.
Interventions for reports of discrimination have
included removing residents from services where high
levels of microaggressions were occurring, working
with service leaders to identify key goals and strategies
for improvement, meeting with them regularly to provide accountability for change, and identifying equity
leaders in those remote clinical environments and partnering with them to promote change.
Curriculum
The use of under-resourced medical settings as training sites
can compromise the quality of patient care for these patients
and risk widening disparities. A founding principle of the
UCSF/SFGH program was a commitment to a training paradigm where residents don’t train “on” patients but “with”
them, embracing a strength-based approach that fosters individual and community partnership. To achieve this, the program prioritizes a strong community engagement curriculum
emphasizing partnership with community leaders and listening to community needs, priorities, and strengths [7], a
behavioral health curriculum emphasizing family and community systems and strengths [8], and embedded reective
practices and discussions focusing on understanding our own
roles in power dynamics, relationship dynamics, and family
and community systems [9].
Building a DEIA curriculum that is relevant to and useful
for all residents is a uniquely challenging task. Traditional
DEIA curricula are often designed for white and privileged
audiences, making them increasingly irrelevant, and sometimes even harmful, as residency communities become more
diverse. While no perfect curricular structure currently
exists, a few key principles of a successful curriculum
include:
• The faculty must receive at least as much training as the
residents so that they can facilitate conversations and
address microaggressions and inequities when they arise
• The curriculum cannot be focused on content delivery, but
should instead be focused on reection, processing, and
possibly action planning
• The curriculum must be trauma informed and designed to
be useful to every trainee involved
• DEIA must be integrated into all curricula and
• It is not sufcient for curriculum leaders to be physicians
with an interest in DEIA–it is important to hire people
who are trained in and focused on advancing DEIA to
lead curricular efforts.
Key Principles of Successful Curriculum
• The faculty must receive at least as much training as
the residents so that they can facilitate conversations and address microaggressions and inequities
when they arise
• The curriculum cannot be focused on content deliv-
ery, but should instead be focused on reection,
processing, and possibly action planning
• The curriculum must be trauma informed and
designed to be useful to every trainee involved
• DEIA must be integrated into all curricula
• It is not sufcient for curriculum leaders to be phy-
sicians with an interest in DEIA–it is important to
hire people who are trained in and focused on
advancing DEIA to lead curricular efforts
Years ago, our residents made it clear that our faculty
group was not equipped to lead DEIA curricular efforts.
They asked us to hire a consultant to help rethink both our
curriculum and our learning environment. We hired Dr.
Sharon Washington, a co-author of this chapter, to help us
rethink both our curriculum and our learning environment. It
became clear that our rst step was to be to improve our faculty group’s racial literacy and capacity to participate in antioppressive work. We realized that every single person who
teaches residents needs to have the ability to facilitate a conversation about racism. This was a high bar for us. We came
to understand that in the same way that we would never allow
a faculty member to teach residents if they did not have a

22 Promoting Diversity, Equity, Inclusion andAnti-oppression (DEIA)
223
rm grasp of cardiac disease, we could not allow a faculty
member to teach those who did not have a reasonably clear
understanding of how racism and other similarly entrenched
oppressed systems impact morbidity, mortality, and resident
education.
A group of 4–6 core faculty members with diverse racial
identities and backgrounds came together to make a faculty
development plan. This group approach to curriculum
building was invaluable for developing buy-in throughout
the faculty, offering support and thought partnership for
one another, and ensuring that no single person carried the
work of managing any resistance to the changes recommended. After identifying six core topics (introduction of
critical race theory; identity, power, and privilege; unconscious bias and microaggressions; allyship, accomplices,
and co- conspiratorship; stereotype threat and mentorship
across differences; and structural competency and white
fragility), we required faculty members to sign up to teach
one of the six topics to the rest of the faculty group. These
faculty teaching teams of 3–4 members received coaching
from our consultant for an initial material review and subsequent content development. Our DEIA approach is rooted
in dialogue, reection, and loving accountability, and all
faculty members were required to attend these trainings.
Before each session, participants were assigned readings
and reective tasks, ensuring that when the faculty convened, they were prepared to enhance our collective understanding and development. For example, for one session
each faculty member reviewed their recent evaluations of
white and black, indigenous and people of color (BIPOC)
residents looking for bias. During the session, the time was
spent discussing and reecting on our ndings and, as an
action plan, engaging in collective accountability for
change. Each faculty teaching team received feedback from
our consultant before presenting the topic to the residents.
This strategy enabled all faculty members to achieve the
necessary understanding to lead discussions, minimized the
minority tax by involving faculty from all backgrounds in
teaching this content, and facilitated the creation of a curriculum that extended across 3years of residency.
Topics and content continue to be modied in response to
feedback, particularly as residents’ level of understanding
becomes more advanced. Residents now have sessions with
our consultant to address, unpack, and heal from educational
trauma related to racism and discrimination, as well as to
gather their feedback on recommended changes to the program and clinical environment. We recognize that the trainee
needs are always evolving in this area, and have found the
need to revisit the curriculum’s goals, scope, and structure
every year. For transparency, we currently do not feel we
have enough of this content in our curriculum and are work-
ing to protect faculty time to revise and grow this
curriculum.
Once the initial faculty development curriculum was
complete, the faculty team developed a mandate that all educators within the residency review their teaching materials
using one of two recommended toolkits designed to mitigate
medical racism and promote anti-oppression. The team modied UCSF’s Anti-Racism Toolkit for Medical Educators
[10] to meet local residency needs and distributed it to everyone who teaches in the program. During a daylong retreat,
faculty members with current didactic materials practiced
using the toolkits to review their teaching materials. Each
faculty member who teaches in the residency was asked to
use the following questions:
Questions to Guide Anti-racist Curriculum Review
Are people of different backgrounds represented?
When race is mentioned, is it socially and historically
contextualized, or is it treated as a biological
phenomenon?
Have you eliminated inadvertent stereotypes?
Have you addressed and centered health disparities
pertaining to your topic?
Do your materials disrupt oppression at the individual,
institutional and structural level?
Who is empowered and uplifted by this content and
structure? Who is not?
Adapted from UCSF’ anti-racism toolkit for medical
educators
Upon implementing the toolkit and review, we found that
the most useful aspect was not necessarily the toolkit itself,
but instead the dialogue it sparked. We identied a diverse
group of faculty members who reviewed other faculty’s
teaching content through the toolkit. This group had nuanced
discussions that deepened the collective racial literacy,
developed a complex understanding of the impact and
ubiquity of race-based medicine, and learned how to critically interrogate tools like ASCVD calculators, spirometry,
eGFR that include race as a biological factor. Having engaged
in these dialogues, this group has become an engine for
ongoing change and problem-solving.
Creating a small, diverse team of faculty members
(including white and otherwise privileged faculty) who guide
DEIA efforts in the residency, build curriculum, and interrogate and improve clinical care and teaching can be more
effective than relying on one or two “champions”. This
approach has the following benets:

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• Thought partnership and opportunities for dialogue about
complex problems and questions
• Mutual support around painful and often personal topics
• Team can meet with other members of faculty to help
them problem solve and reect
• Minority tax can be distributed through a larger team,
with white and otherwise privileged team members taking
on part of the labor
• Resistance, defensiveness, and anger in response to recommendations can be managed by a group rather than an
individual
• Group leadership allows for more interpersonal relationships that can facilitated more effective community
buy-in
Residency andFaculty Selection
While having diverse residents does not guarantee an equitable, inclusive, or anti-oppressive environment, it is an
important foundation for developing one. The residency
selection process must ensure that diverse voices are meaningfully involved in selecting each class of residents to minimize the impact of individual biases on selection and allows
collective accountability for addressing systemic racism and
other forms of systemic marginalization that impact residency applications.
In the wake of the Supreme Court decision eliminating
afrmative action in admissions, many residency programs
are concerned that they cannot prioritize diversity in admission. However, multiple non-afrmative action strategies can
be used to help ensure a diverse class of residents.
First, implementing a holistic review [8] of applications
can increase diversity. The ACGME provides a toolkit to
support residency programs in implementing holistic review
[11].
Application elements such as the curriculum vitae, tran-
script, and test scores can be viewed through the lens of
known systemic inequities. For example, people who must
work to sustain themselves in school may have fewer items
on their CV and be unable to participate in prestigious travel
scholarships, and people from educationally disadvantaged
backgrounds may have lower standardized test scores that
are not reective of their clinical skills [12]. Every member
of our residency selection committee receives an orientation
that provides education about how biases show up in different parts of the application. Researchers have found that
when USMLE Step 1 scores are strictly used as a screening
tool [13], a signicantly greater proportion of Black/African
American identifying applicants are refused interviews [14].
Students from historically excluded backgrounds may be
more reticent on clinical rotations because of cultural norms
and not because of lack of competency [13]. This dynamic
can initiate a tangible cascade on performance, as theorized
by Teharani [15] where minor variations in perceived clinical
performance result in signicant differences in grades and
awards. Such disparities can profoundly affect residency
selection and perpetuate challenges in retaining diverse faculty in academia. Even the Dean’s letter, which provides narrative feedback about medical students’ clinical performance,
has been shown to contain systemic bias, with white and
male applicants consistently being described with more
superlative language than BIPOC or female applicants [16].
Reviewing these data together as a committee can serve as an
anti-oppressive check-in prior to the selection committee
process.
The structure of the interview and selection process is
also critical. Every applicant to our residency has two interviews: one with a patient or staff member and a faculty member together, and another with a resident. Patients/staff
submit interview feedback and scores that carry the same
weight as resident and faculty scores. We invite patients from
both the English and Spanish speaking patient advisory
councils (PAC) to interview applicants and compensate them
for their time.
The residency selection committee is designed to atten
hierarchy, promote dialogue, and share power. The committee is composed of three residents per class, 8–10 core faculty members, and two patients from the English and Spanish
Patient Advisory Council. We have a requirement that at
least 2/3 of the committee membership is from backgrounds
that have been historically excluded in medicine, ensuring
that the voices in the room represent diverse perspectives.
The committee reviews and discusses every le over the
course of 4days, and at the end of that process, every committee member, including patients and residents, creates
their own rank list. All rank lists are combined into one nal
rank list for the program.
This process ensures that the selection process is not
dominated by one or a few people’s perspectives but represents the diversity of values and priorities that are present in
our residency. Integrating members of both the English and
Spanish speaking Patient Advocacy Councils into selection
process may seem novel, but in the 1970s, Fitzhugh Mullan
and colleagues describe inviting mothers from the Pediatric
Parents Association at Lincoln Hospital in the South Bronx
into the selection process. [17] They highlighted how these
community members cut to the most salient of questions and
provided impactful community wisdom. Despite the evident
benet of this type of power sharing, logistical, nancial, or
bureaucratic barriers can stie this type of morally conscious
innovation under the guise of feasibility or lack thereof.

22 Promoting Diversity, Equity, Inclusion andAnti-oppression (DEIA)
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Leadership at our teaching clinic, the Family Health Center,
deserves credit for seeing beyond these barriers and countering the status quo.
Patients involved in the selection process expressed surprise at the genuine interest shown by applicants in hearing
their opinions regarding what they seek in their doctors.
They described the benets of getting a glimpse at the human
side of their future doctors. Such involvement may help to
level power hierarchies that can leave patients feeling less
empowered and without a voice in how they want to experience health care.
A diverse resident body benets tremendously from an
equally diverse faculty body. Faculty who have experience
navigating microaggressions and inequity during their own
training are often more effective at supporting residents having similar experiences. Furthermore, it is critical that all
faculty members, whether underrepresented in medicine or
not, participate and invest in changing the learning climate to
increase inclusivity and reduce instances of inequity and discrimination. For that work to be effectively led by faculty
members, it is important that there be a substantial community of faculty from identities that have been historically
excluded in medicine [18].
Holistic application review and requiring diverse representation on the selection committee can also improve diversity when hiring faculty. Advertising positions in settings
that specically focus on underrepresented applicants, having a DEIA-focused committee review all hiring plans, and
deliberate cohort hiring [19] can also be effective strategies.
It is equally, if not more important, to focus on creating a
work climate and professional experience that is satisfying,
enriching, and promotes faculty retention.
While there are many published strategies for achieving
this, it is more important to listen to and accommodate faculty needs and create a culture where people’s humanity is
genuinely valued and materially supported. Faculty who are
underrepresented in medicine, as well as Asian American
faculty who might not be from underrepresented groups, are
less likely to be promoted compared to their white colleagues
[20]. Additionally, retention of faculty of color can be challenging, with many leaving academia entirely due to the
myriad unpaid tasks, volunteer responsibilities, and micro or
macroaggressions.
Strategies could include providing active mentorship for
new hires, with an option for racially and/or culturally concordant mentorship; supporting racial afnity groups for
ongoing support and power-building; providing transparency
about advancement policies and practices; minimizing community service and minority tax by ensuring that nonminority faculty members take responsibility for at least as
much committee and DEIA related work; centering equity
and inclusivity in all of our programs; and trying to build a
faculty community that is humanizing and supportive.
Innovative Strategies for Diverse Residency Programs
• Beyond afrmative action: Residency programs
can adapt to promote diversity even in the absence
of afrmative action policies.
• Holistic review process: A holistic review of appli-
cations can enhance diversity in residency admissions, with insights from the ACGME toolkit.
• Unpacking bias in selection: Systemic biases in
the selection process can be discussed and addressed
explicitly.
• Diverse selection committee: Selection committee
can include diverse participants who are given equal
power to build the rank list and are encouraged to
disagree and dialogue about systemic oppression
and interpersonal discrimination.
• Community and patient involvement: Involving
patients and community members in the selection
process can foster inclusivity and humanize the
residency experience.
• Promoting faculty diversity: Strategies for recruiting and retaining diverse faculty include creating
inclusive hiring practices and supportive work
climates.
• Empowering Faculty of Color: Residency programs can support initiatives to support faculty of
color, including mentorship programs, racial afnity groups, and equitable workload distribution.
Cultivating aCommunity that AdvancesDEIA
Developing a community that supports DEIA requires more
than simply inviting diverse people into the space. Deliberate
building of social connection, dedicated time for shared
reection and processing, and support for afnity groups are
critical to creating a community that respects and supports
the humanity of all its members. As with all the practices
described in this chapter, each organization will have to
adapt practices to meet their specic needs and remain attentive to the actual needs of their community.
Social Connection
We hold an annual residency retreat as well as annual skip
days for each residency class. There are holiday parties and
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after-work socials at least quarterly and have a discretionary
social budget to support these events. Our faculty group also
gathers for social events periodically, and we devote some
faculty meetings to simply sharing life updates and connecting interpersonally. Residents participate in monthly clinic
team meetings and annual clinic retreats where interdisciplinary social connections are fostered. Departmental staff
also participate in retreat with faculty members annually.
These practices can increase the sense of belonging and
inclusivity for all residents and faculty members.
Shared Reection andProcessing
Practices serve to create space for more challenging dialogue
and give permission for deeper questioning and connection.
Like many residency programs, we provide weekly processing groups on our inpatient service and make space for similar processing in faculty meetings. In department-wide
caucusing, residents, faculty, and staff meet together to
deeply explore the causes and impacts of their thoughts and
actions. To build an equitable environment, we must create
spaces where the unconscious and habituated underpinnings
of our work can be interrogated and processed collectively.
Support ofAnity Groups
Providing spaces for residents and faculty with shared identities where they can explore their experience in medicine can
be incredibly supportive and healing. Although our current
racial afnity group caucusing program was established relatively recently, we have had a longstanding practice of supporting afnity group gatherings within the program. For
example, a group of AAPI faculty members held regular
after-work gatherings with AAPI residents for years in which
they engaged in activities designed to explore and promote
cross-racial solidarity as well as activities that helped them
explore their own heritages and identities together. Informal
afnity groups like this have evolved into a more robust,
departmentally organized racial afnity group caucusing
program.
Racial Anity Group Caucusing
Racial caucusing is a powerful educational, dialogue, and
anti-racist practice aimed at fostering understanding, selfawareness, and meaningful change [21]. This practice
involves individuals of shared racial or ethnic background
coming together in separate groups to engage in open and
honest discussions about race, racism, privilege, and identity.
In these caucuses, participants can engage in candid conver-
sations that may be difcult to have in mixed-race settings.
The purpose is to create a safe and supportive environment
where individuals can reect on their personal biases, confront internalized racism, and work toward dismantling systemic racial inequities.
Racial afnity group caucusing is not about segregating
individuals, but rather, it is a proactive step in building an
inclusive and anti-racist community. By acknowledging and
addressing the specic experiences and challenges faced by
different racial groups, participants can develop a better
understanding of themselves and their peers. Unlike
employee resource groups or workplace afnity groups,
racial caucusing follows a curriculum that invites participants to actively engage in the process of learning how racism has been internalized, how it is perpetuated through
one’s own behaviors, and preparing to take action to mitigate
and interrupt racial bias and harm. Racial caucusing serves
as a platform for groups to delve deeper into the different
facets of internalized racial oppression (IRO), which encompasses the multifaceted ways in which institutionalized white
supremacy adversely impacts everyone. These insights are a
crucial part of the larger effort to create more equitable and
anti-racist organizations and society.
Caucusing provides each group with the tools to trace the
origins of these behaviors and collaboratively develop new
behaviors to break free from the perpetuation of these concepts. Furthermore, the groups delve into topics such as
intersectionality, horizontal hostility, and strategies for institutional change, which are subsequently shared with the
broader residency community. By intentionally addressing
these dynamics, BIPOC can foster accountable relationships
and alliances crucial to confronting and dismantling institutional and systemic racism within their teams and across the
institution. Meanwhile, caucusing empowers white individuals to assume responsibility for their own learning in this
regard, thus relieving people of color from the burden of educating white individuals.
History ofImplementation
Over a 3-month period, the department conducted monthly
noontime talks to establish a shared language and enhance
racial literacy among caucusing participants. We also had a
series of “Open Heart Discussions” within racial afnity
groups to explore people’s reactions to those talks and to specic terms, and to begin to build supportive community.
During this 3-month period, we solicited volunteer faculty and staff to serve as caucus facilitators. Volunteer facilitators were provided with a small stipend. Volunteers
participated in an intensive 8week training program with
weekly 2hour group meetings, one on one meetings with an
expert consultant, dyad meetings with an assigned facilita-
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