Global Settings -System Page

There are a number of different FireWire hardware configurations that may be installed on your computer. Some of these work better than others. The system page allows you to identify the FireWire “chip set” and Operating System used on your computer and tells you what we know about them. Hit Scan now to bring up the page shown.

Global Settings -Info Page

PAL, Driver version

These are software version numbers for the driver and the Control Panel software. They will usually be the same.

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T r o u b l e s h o o t i n g W i n d o w s s y s t e m s

In most cases, the Windows drivers will install correctly, and everything will be fine. If the system does not operate as expected, here are a few things to try.

1)Manually uninstall any existing drivers. To uninstall a functioning driver, connect the H8000FW Firewire cable to your PC and power up the H8000FW. Look at Control Panel/System Properties/Device Manager under “Sound video and game controllers”. You should see an entry called either “Eventide Dice” or “H8000FW”.

Right-click on this entry and select “Uninstall”.

Then, hit the “Start” button at the bottom left of the screen and move the mouse over “All Programs”. If you see an entry called either “H8000 Drivers” or “Eventide Inc” move the mouse over this and click on “Uninstall …”. Answer “Yes” or “OK” where appropriate.

Then, disconnect the FireWire cable and re-install the drivers as described in Installing Drivers on Your PC.

2)Check your FireWire card. First, look at Control Panel/System Properties/Device Manager under “IEEE 1394 Bus host controllers”, or similar. You should see the name of the manufacturer of the chip set used on the card, which should be described as “OHCI compliant”. Further information may be available on the card manufacturer’s Web Site (hard to find for “no-name” cards).

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Eventide recommends cards using a Texas Instrument chip set. In particular, the following chip sets are not recommended for use with H8000FW:

If you suspect that the FireWire card may be causing problems - consider replacing it – they are cheap and widely available. Symptoms may include erratic behavior or problems when using a lot of channels, or when using other devices on the same FireWire bus.

3)If you are using WDM drivers (low-cost applications on Windows), make sure that the sample (clock) rate of the H8000FW is the same value as that of your project. This will usually be one of the “internal” values.

4)Perform the DPC Latency Test described on page 171, and change the Operation Mode if recommended.

5)If possible, disconnect all network cables from your computer. Otherwise, try to prevent any network activity during important playback.

6)These drivers allow 64 bit operation on either Windows XP or Vista, but this is not commonly used and is not supported by Eventide.

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I n s t a l l i n g D r i v e r s o n Yo u r M a c i n t o s h

This section describes how to install the software drivers required to operate the H8000FW Multi-Channel Effects System with your Macintosh. Note that the current HW8000FW drivers are compatible only with OSX 10.5.2 (Leopard) or higher. See the release notes (later) for up to date support information.

The driver is contained in a file called Eventide.dmg. This may be either on a CD or downloaded from the Eventide Web Site. The latest drivers are always available from the Support section of the Web Site.

The version numbers displayed (i.e. 3.2.0 etc) may differ from those you see during the installation. Depending on the driver version, the H8000FW may be known to the computer as either H8000 or Eventide Dice.

Make sure that the H8000FW is either powered down or its FireWire cable is disconnected.

Once you have located the dmg file, double-click it to view the contents.

A loading notification window briefly displays, then the following two files,

Eventide_*.pkg and EventideUninstaller, display:

Double-click Eventide _*.pkg to proceed.

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The first installation screen now displays:

The Release Notes show information about the current release – this is often rather technical. Click Continue to proceed.

The next installation screen (below) prompts you for the destination drive for the H8000FW drivers:

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Note that if your Macintosh has more than one hard drive, the H8000FW drivers must be installed to your boot drive.

Click Install to proceed.

Next, a window displays to inform you that a restart is required after the installation process is concluded:

Click Continue Installation.

The installation process now begins. A status bar displays the progress of the installation. After the install completes, a prompt displays to restart your computer (next page):

Click Restart to restart your computer and conclude the installation.

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