1. Write a short paragraph about a famous living person and summarize his/her career so far.

2. Have you done any exciting or interesting things? Write down two or three. Find out what other people in your class have done. Section с

Telephoning

Outgoing calls (when you make the call)

Greeting

Good morning/afternoon/evening.

Hello (informal).

Identifying yourself

My name is ... (first introduction).

This is ... here (second and subsequent introduction).

This is ... speaking.

John here (informal).

Asking to speak to someone

Could I speak to ..., please?

Could you put me through to ..., please?

I'd like to speak to ..., please.

John Brown, please.

Explaining purpose of call

I am calling to ask about...

I am phoning to let you know the details of ...

The reason I am calling is ...

It is in connection with ...

Showing understanding

I see.

I understand.

Yes/Right/Fine/OK.

Making an appointment

Could we meet some time soon?

When could we meet?

When could I see you?

What time would suit you?

Would ... (day) at ... (time) suit you/be okay?

Can you manage ... (day) at... (time)?

Leaving a message

Could you give ... a message, please?

Could you ask ... to call me (when he gets back)?

(Could you tell ...) I'll call back later.

Confirming details

Well, I look forward to	meeting you next week, then.
	receiving the contract by fax, then.
	hearing from you later today, then.

Thanking

Well, thank you very much for your help.

Well, thanks for the information.

I'm much obliged to you.

I'm very grateful for your assistance. (format)

Well, thanks a lot. (informal)

Ending the call

I look forward to seeing/hearing from/meeting you.

See you/speak to you soon. (informal)

Goodbye/Bye.

■ Ex. 1. Below are three jumbled telephone conversations. Try to arrange the sentences in the right order.

1. — Hello. I am afraid he is out at the moment.

• Certainly.

• Would you ask him to call me back.

• Hello. Could you put me through to Mr. Bond, please.

2. — Oh, yes, Mr. Wilson. Good morning. What time would suit you?

• Friday at 2 o'clock would be fine.

• Good morning. I would like to make an appointment with Mr. Holmes, please.

• This is Mr. Wilson speaking.

• Well, thank you very much for your help. Goodbye.

• Friday at two. Okay.

3. — Hello, Mr. Jones. How are you?

• A secretary ... no, I haven't got one.

• Not too bad. Is this your direct line, Mr. Tigers?

• Good afternoon. Could 1 talk to Mr. Tigers, please?

• It's just that I expected a secretary to answer.

• Yes, Mr. Tigers speaking.

• Hello, Mr. Tigers, it is Mr. Jones here.

• What do you mean?

■ Ex. 2. Choose the most appropriate response:

1. Can you manage Monday at four o'clock?

1. Well, thanks for the information.

2. It would be okay.

3. See you soon.

2. This is Mr. Butterwick speaking

1. John Allan, please.

2. Could we meet some time soon?

3. Hello, Peter.

3. Could I have extension 2345, please?

1. Busy. Will you hold on, please?

2. I am ringing about the rate of interest.

3. Well, thanks a lot.

4. Well, I look forward to meeting you next week, then.

1. When could I see you?

2. See you next week, then.

3. I am very grateful for your assistance.

5. Can I take a message?

1. Well, thanks a lot.

2. My name is Mr. Knight.

3. Could you tell Mr. Black, I'll call back later.

■ Ex. 3. Work in pairs and build up short conversations following the instructions.

Speaker 1 Give office/department greeting

Speaker 2 Give greeting

Identify yourself

Ask to speak to someone

Explain the purpose of your call

Speaker 1 Not in. Offer to return the call

Prompts

Edwina D'Orsey calls Mr. Burnside

Edwina D'Orsey calls Nolan Wainwright

Nolan Wainwright calls an FBI agent

Unit V

Topic: Market

Grammar: Present Perfect II

Communication Skills: Telephoning (Part II)

SECTION A