5.5.5. Претензия из-за недопоставки товара

to discharge – разгружать(ся)

to discover – обнаруживать

shortage – нехватка, недостача

experts examination act – акт экспертизы

to necessitate – делать необходимым, требовать

to make excuses – приносить извинения

a trial order – пробный заказ

to take legal action – возбуждать иск, подавать в суд

regarding – относительно

similarly – подобным образом, так же

contention – точка зрения, утверждение (в споре)

to count – считать

stores personnel – сотрудники, занимающиеся складированием

packing personnel – упаковщики

concession – уступка

to construe – истолковывать

admission – признание

liability – ответственность (часто финансовая)

penalty – штраф, штрафная неустойка

further – дальнейший

to forward – направить

5.5.5.1. Арифметические ошибки и исправления

oversight – недосмотр, оплошность

prompt – быстрый

to settle an account – оплатить счет

to itemize – уточнять, детализировать, перечислять по пунктам

debit note – дебет-нота

to miscalculate – неправильно подсчитать

VAT (value added tax) – налог а добавленную стоимость

refund – возврат, возмещение

overcharge – назначение завышенной цены, завышенная цена

trade discount – торговая скидка

gross price – цена-брутто

5.6. Агенты и агентские соглашения

to act as an agent – выступать в качестве агента

glassware – стеклянная посуда

a wide selection of product – широкий ассортимент изделий

to expand into the market – внедриться на рынок

sole agency – единственное представительство

incentive – стимул

advertising support – рекламное обеспечение

del credere – делькредере (поручительство агента за выполнение

покупателем финансовых обязательств)

to handle a sole agency – взять на себя монопольное представительство

to develop a market – освоить рынок

to pay direct – платить прямо (непосредственно)

to settle with smb. – расплачиваться с кем-либо

to deduct – вычитать

bill of exchange – переводный вексель, тратта

letter of credit – аккредитив

bank draft – тратта, выставленная банком на другой банк

to send goods on consignment – посылать товар на консигнацию

to supply from stock – поставлять со склада

disagreement – разногласие

to refer to a law – ссылаться на закон

to run – продолжаться

draft contract – проект контракта

5.7. Реклама

to have an exceptionally pleasant selection of … – иметь исключительно хороший выбор

to appeal to smb. – нравиться

a novel design – новый дизайн

trend – тенденция

They indicate the trend for .. – они свидетельствуют о тенденции к …

I do hope, … – И я очень надеюсь…

Should you require – Если Вам потребуется…

current – современный, текущий

current styles – современные стили

6. Тесты

6.1. Formal and informal letter

Question 1:

How should you include at the top of a formal letter? Your address (full), their address (short), the date (full) Your address (short), their address (full), the date (short) Your address (short), their address (short), the date (short) Just ‘Dear Sir/Madam,’ Question 2:

In an informal letter, what is normally included at the top of a letter? Nothing Just ‘Dear…’ or ‘Hi…’ Just the date and ‘Dear…’ or ‘Hi…’ The same as with formal letters Question 3:

Which of the following sentences is the most appropriate for an informal letter? I am sorry that my letter did not arrive with the usual punctuality.’ I do apologise for the tardiness of my reply. I have been rather busy.’ Please accept my greatest apologies for not having replied sooner.’ Sorry I haven’t written to you for such a long time, I’ve been pretty busy.’ Question 4:

What does FAO stand for? For Assistants Only For the Attention Of From Australia’s Outback From Assistants Only Question 5:

If you DON’T know the person to whom you are writing, with which of the following should you sign off a formal letter? Yours sincerely, Best wishes, Yours faithfully, Hugs and kisses, Question 6:

If you DO know the person to whom you are writing, with which of the following should you sign off a formal letter? Yours sincerely, Best wishes, Yours faithfully, Hugs and kisses, Question 7:

In informal letters, it is acceptable to use… Swearwords Contractions (don’t, isn’t, I’m…) Txt (SMS) language Highfaluting language Question 8:

Which of the following would most likely be found in an informal letter? Dear Sir/Madam, Yours faithfully, Take care, and I look forward to hearing from you soon! We request that you pay the bill in full immediately. Question 9:

Which of the following is an example of very formal language? Hi there! You attendance is requested at… Hope you’re OK. Gotta run. See you soon. Question 10:

You’re writing a letter to a company, you know the department you wish to write to, but don’t know the name of the contact person. How should you start the letter? FAO: Personnel Manager (new line) Dear Sir/Madam,’ Dear Personnel Manager,’ For the Personnel Manager,’ To whoever the Personnel Manager is,’

Formal and informal letter (Keys)

Question: 1: How should you include at the top of a formal letter? Your address (full), their address (short), the date (full)

Question: 2: In an informal letter, what is normally included at the top of a letter? Just the date and ‘Dear…’ or ‘Hi…’

Question: 3: Which of the following sentences is the most appropriate for an informal letter? Sorry I haven’t written to you for such a long time, I’ve been pretty busy.’

Question: 4: What does FAO stand for? For the Attention Of

Question: 5: If you DON’T know the person to whom you are writing, with which of the following should you sign off a formal letter? Yours faithfully,

Question: 6: If you DO know the person to whom you are writing, with which of the following should you sign off a formal letter? Yours sincerely,

Question: 7: In informal letters, it is acceptable to use… Contractions (don’t, isn’t, I’m…)

Question :8: Which of the following would most likely be found in an informal letter?Take care, and I look forward to hearing from you soon!

Question :9: Which of the following is an example of very formal language? You attendance is requested at…

Question: 10: You’re writing a letter to a company, you know the department you wish to write to, but don’t know the name of the contact person. How should you start the letter? FAO: Personnel Manager (new line) Dear Sir/Madam,’