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Pooilin 4. 0paaHi3aqifl mpaHcnopmHux noiJopOIICeii ma nepeet3811!.

-rrpohHHH )l;O.K)'MeHTi3 BHHH 3aJIBHHD;i BHKOpHCTamtii y BaroHi ~ noi3)l;i HH)I('IO'iKaTeropil, HDK 3a3Ha'Ie:Ho y rrpohHoM:y

AOK}'MeHn;

-3a rpynOBHM KBIITKOM IIp.siMYBaJia HeiTOBHa KlJThKlCTb Yl:J:aCHHKlB rpynH;

-npo'i3HHH)l;OK}'MeHT Mae no3Ha'IKYnpo 3YITHHKY Ha IIIIDIXY

np.siMYBaHH.si.

.5J.KIIJ:O naCaiKHp Bi,nMOBIDI€TbC.si Bi)l; ITOO,IUill 3 OC06HCTHX npH'IHHHe ni3Hiwe, Hi:JIC 3a 6 zoouu oo 6ionpa6JleHIDl nof:3oa, To iioMY BHnrraqyenc.s~ noBHa BapTicTL KBIITKa ii ITJian;Kaprn, a .siKIIJ:o MeHme H~ 3a 6 ro)l;. AO Bi)l;llpaBJieHH.si no'i3)l;a,ane He 6irrhme HDK 3 ro)l;. niciDI iioro Bi)l;npaBrreHH.si, BHITJiaqyeTbC.si Tinhi<H BapTiCTb KBHTKa, a BapTiCTb ITJiaD;KapTH He BHITJial:J:YCTbC.si. .5J.KIIJ:O BaPTiCTb IIpOl3HHX )l;OKYMeHTiB nicJI.si BHpaXYBaHH.si € piBHOIO a6o MeHIIIOIO Bi)l; n;iHH Ha nocrryrn 3 ITOBepHeHH.si ITJiaTH 3a HeBHKOpHCTaHHH npohHHH ,ll;OKYMeHT, TO ITJiaTa 3a nocnyrn 3 ITOBepHeHH.si He cT.srryeTbC.si. BniTJiaTa ITJiaTe)l(iB 3a HeBHKopncTaHi npohHi AOKYMeHm, npeA'.siBJieHi nicllfl 3 zoouu nicllfl 6ionpa6JleHIDl noi3oa, He 3oiucmoembcR.

Y pa3i Bi,r:J;MiHH ITOl3,r:J;a a6o 3aTPHMKH HOrO Bi)l;npaBJieHH.si 6irrhru Hi)l( Ha 1 ro,nney ,no 3MiHH MapmpYTY noh)l;a, B pe3yJ1bTaTi 'Ioro nohA He np.siM:y€ l:lepe3 cTaHn;iro, 3a3Ha'IeHy B KBHTKy, npn6yrr.s1 norO)l;)l(eHoro noh,na ,no nyHKTY nepeca,ru<H naca>KHpa ITiCJI.si Bi)l;npaBJieHH.si ITOlJ,r:J;a, .siKHM ITOBHHHa 6yrra 3,niliCHIOBaTHC.si noh)l;Ka 3 nyHKTY nepeca,nm, 3aJii3HHU.si Hece Bi,nnoBi)l;aJibHicTb nepeA naca)l(npoM, a caMe - He npoBo)l;HTbC.si BHpaxYBaHIDI CYM 13 BapTOCTi rrpoh.ny He3aJie)J(HO Bi,n TepMiHiB llOBepHeHH.si npo'i3HHX )l;OK}'MeHTlB.

3ani3HHU.si 3o6oB '.SI3aHa Bi,nrrpaBHTH rraca:>KHpa Ta iioro 6ara)l(, He CT.SirylO'IH)l;OITJiaTH, iHIIIHM I10lJ)l;OM, ~0 Bi)l;npaBJI.si- €TbC.SI )l;O Tiel CaMOl CTaHD;il IIpH3Ha'IeHH.si,TaK, mo6 rraca)l(Hp npH6YB Ha UIO CTaHn;iro 3 MiHiManbHHM 3ai1i3HeHH.siM.

3ani3l!HWl He Hece Bi,nnoBi)l;aJibHicn 3a 3arri3HeHH.si rraciDI<Hpa B rrymcr rrepeca,ru<H, .siKIIJ:O rro'i3,n:, y3ro)l;)l(eHHH rrpn BH,n:aqi rrpohHoro ,n:ozyMeHTa y nyHicri rrpH,[(6aHH.si, rrpn6YB Ha cTaHD;iro rrepeca,nKH naca)l(Hpa He rri3Hime H~ 3a 30 XB AO Bi)l;nprumeHH.si rroh,na, .siKHM MaB BHi:xaTH rraca)l(Hp.

171

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OcooJIHBocrl opraubanii poooTH KepiBHHKa yYpHCTB'IHOirpyrru Ha JiiHiHHOMy 38Jii3HH'IHOMyMapmpyri

1. ITepe.u, noqaTKOM Mapmpyry ri.u, (KepiBHHK rpyrm) 3o6oB'x- 3aHHH: ,!l,eTaJibHO 03HaHOMHTHCH 3 nporpaMOIO o6cnyrOB)'BaHHHy KO)l(HOMy ITYflKTi Mapmpyry, nprumnaMH Ta nopH,!!,KOM npoi:3.u,y, pe3epBYBamui MiCI.J,b Ta o<)lopMneHHH KOMiCiHHHX 36opiB y

~ITYflKTax nepeca.u,KH Ta 3Bopornoro BHi:3;zy, MicneM po3MimeHIDI, xapqyBaHHH T)'PHCTiB,nnaHOM eKCKYPCiiiHoro o6cnyrOBYBaHHH TypHCTiB, Ka.JibKynHI.J,ieJO BapTocri nocnyr, mo noBHHHi 6YTH Ha.U,aHl T)'PHCTy.

2. Y BHITli,W(y 3alpHMaHHH, 3alli3HeHHX Bi.u,npaBneHHX lpaHCITOPTY (ITOl3.U,a) Ta Bi.U,MOBH rpynH Bi.U, ITO,!I,aJlbillOl ITO,!!,OpO)l(i KepiBHHK

~rpyrm ITOBHHeH ITOBi.U,OMHTH npo u;e TypHCT~ <}JipMyopraahaTopa.

-3. KepiB~ rpyiTH llpOBO,!I,HTh .u,nx TypHcriB iHClpyrcrax< 3 npaBHn npoh.u,y y naca)l(HpCbKHX nol3.u,ax Ta 3a6e3neqeHHH oco6HcTo1

6e3neKH ni.u, qac 3aJli3HHqao1 no.u,opo)l(i Ta y MiCI.J,HX 3YITHHKH.

Puc. 4.10. Oco6JZueocmi opzani:Ja'!lii"po6omu npaijienuKiB mypucmuttnozo cynpoeooy na 3ani3nuttnoMy Mapw.pymi

Opzani3au,iR cne14;iOJJbnux 30JJi3nu~tnux mypiB (mypnof1oiB)

,lJ.IDI opraHi3an:i1 cnen:iaJibHHX 3aJii3HH'IHHX rypiB MDK 3a.Jii3HHIJ;ero i TYJ>HCTWIHoro <}lipMoro )'Kila.n:acThCH .n;oroBip ua

BJmi.JieHHB llOi3JdB T8 BarOHiB.

llpe.n;MeToM yro.n;u c Ha.D:aHHH 3ani3HHIJ;ero ope~maTOpy (rypHC'I'.Wllii.H <}lipMi) cnen:ia.m:.Horo no13.n:a Ha BH3Haqeey KinhKiCTh MiCUD. )J;o 3ara.JlbHOl KiJihKOCTi MiCUD BKJIIOqaroTh MiCUH .D:JU1

.D:HPeKUil 1)'pHCTWIHoro no'i3.n:y, TIOl3HOl 6pHra,nH i npaU:iBHHKiB BarOHiB-pecTOpaHiB.

172

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P038in 4. OpaaHi3aq/R mpaHcnopmHux no8opOJKeu ma nepeee3tH"

,l(o ,D;oroBopy opeH.ZJ:li cneu;ia.rri3oBaHoro T)'PliCTWIHOeKcKypcifumro nohm ,D;O,D;aeTbc}l: Mapmpyr no13)lKH ·Ta nyHKrn 3ynHHOK; TepMiHH llO,D;OpO)I(i 3 3a:3Ha1JeHIDIM ,D;aT Ta TpliBa.JIOCTi 3ynHHOK y KO)I(HOMY nyHKTi Mapmpyry; KirrhKiCTb BaroHiB-pecTO- paHiB; noc.rryrn B noi'3,D;i(11aii Ta 11aiiHa npo,D;yKIJ;ffi, cHi)J;aHKli B Kyne TO~o). B yro,D;i 3a3Haqaen,c}l:

•nop}I)J;OK 3,D;alli-npniiMaHH}I noh,D;a, nepe,D;alla IIOI3,D;a opeH- ,D;aTopy Ta HOrO llOBepHeHH}I 3,D;iHCHIO€TbC}I Ha ni,D;CTaBi aKTa;

•YMOBli eKCWiyarnu;il opeH.ZJ:OBaHoro no'i3,D;a;

•BapTicTb opeH.ZJ:li ii nopMOK p03paxYHKiB;

•y Blina,D;Ky neperoey opeH,D;oBaHoro no13,D;a a6o BaroHa y nopO)I(HbOMY cTaHi Bi,D; TIYHKTY iioro !},>opMysaHH}I ,D;O MiciJ;}I noca)lKH rypRcTiB a6o Bi)J; Mic11;}1 3BiJihHeHH}I opeH,D;apeM ,D;o nyHKTy iioro cpopMJBaHH}I, 6epeT.hC}I illlaTa 3a nopo)I(Hiii npo6ir. Opeii.D:Ha nrrarn Ta iHmi nrraTeE 3,D;lliCHIOIOThC}I 3a Bec.h MapmpyT (TY,D;li i Ha3a,D;) ,D;O noqaTKY no'i3.llKH3 o!},>opMJieHH}IM OTpliMaHliX ITJiaTe)l(iB;

•OKpeMe llOJIO)I(eHH}I yrO,D;li nepe,D;6aqae Bi)J;nOBi)J;a.JihHiCTh napTHepiB y Blilla,D;KY BliKOpliCTaHH}I Opeli,L(OBaHoro BaroHy He opeH,D;aTOpoM, a iHmoiO opraHi3au;i€IO. Y no,D;i6HOMY Bnrra,D;Ky ,D;OrOBip BBa)l(a€TbC}I He,D;iHCHliM, a OpeH,D;aTOp llOBHHeH Cll.liaTliTli 3aJii3HRIJ;i IDTpacp y p03Mipi 100% CTaBKH opeH,D;HOl nrraTli 3a KO)I(HY ,D;o6y BliKOplicTaHH}I BaroHa iHmo10 opraHi3an;IeiO;

•Bi)J;noBi)J;aJI.bHicTh 3a 36epe)l(eHH}I o6rra,D;HaHH}I, iHBeHTapiO Ta 6irrli3Hli, ~0 3HaXO,D;liTbC}I B opeH,D;OBaHOMY noh,D;i;

•YMOBli Bi,D;MOBli Bi,D; opeH,D;li cneuiaJI.bHoro no13,D;a a6o BaroHa.

TexuoJioriB o6CJIYroByBaHHR B TYPHCTHqaoMy noi3.Id:

1 eTan. OpraHi3auieiO o6crryrOB)'BaHH}IT)'PliCTiBnm qac

TypliCTlilJHOrO MapmpyTy 3aHMa€TbC}I ,D;lipe~ TypliCTWIHOrO no'i3,D;y:.JUiPeKTop, iHCTpJKT:Opli-MeTo,D;licm, opraHi3aTOpa ,D;03Bi.rr.rni, rriKap, aKOMIIaHiaTOp (4-6 oci6).

2 eTan. ,l(RpeKTOp TypliCTlilJHOrO ll0l3,D;y llOBliHeH OTpliMaTli B TypliCTlillHiH cpipMi HaCT)'IIHi,D;OKYMeHTli:

-noca,D;oBi o6oB'}I3KHKepiBHliKa TypliCTlillHOro noh,D;y,

-KOTIIIO ,D;oroBopy Ha opeH,D;y BaroHy;

173

OPrAH13AI.PR TYPHCTH'IHHX no,qOPOJKEH

-KBIITaHidiO rrpo OIIJiaTyrrpo_i3,rzy;

-Korriro a.npecHo'iTenerpa.MH;

-Korri'iyro.n 3 rraprnepa.MH, mo 6y,rzyTb 3.L(iiicHIOBaTH o6cnyroayaaHIDI Ha MapmpYTi (ix a,lij)ecn Ta Tene<l>oHn), a TaKO)I( KaJibi<yn.sru;i'iTa rrporpaMH o6cnyroayaaHIDI;

-Korri'iTenerpaM rraprnepia, mo rri.L(TBep.n)I(YIOTb rrpniioM Ta o6cnyroayaaHIUl .naHoro rrol3.na;

-6JiaHKH aKTiB Ta 3BiTHOCTeH: aKT rrpo IIpHHOM KOMiCiCIO IIO'i3.L(a; aKTH Ha xapqyaaHIDI; aKTH Ha 6inn3ey; aKTH Ha KynbTToaapn Ta Me,[(nqHtrrperrapaTH:

-Korriro yro.nn 3 rri.L(rrpncMcTBoM aaroHa-pecTOpaey;

-6naHKH po3MimeHIDI zypncTiB y aaroHax;

-peKJiaMY, cyaeHipn, 6YKJieTH.

3 eT8II. IJiCJUI rrpn6yrr» Ha BOK3aJI 'fYPHCT3,[(aC CBOIO rryriBI<y iHcrpyKTopy zyprroi'3.na B o6MiH Ha crreu;ianbey zypncTWIHY KHH)I(l<y, mo c .noKyMeHTOM rroca,uKH y aaroH Ha aecb qac rro.nopo)l(l.

4 eTan. XapqyaaHIDI zypncria y zypncTnqHnx. rroh.nax 3,[(iiicHroeTbC»: rri.n qac pyxy - y aaroHax-pecTOpaHax; rri.n qac 3YIIHHKH - a6o y BarOHax-pecTopaHax (»KmO 6a3a Bi,[(CTOIO Typrro13.niB Mac crreu;iaJibHe Tex.HiqHe o6na.nHaHIDI, mo 3a6e3rreqnTb MO)I(JIHBiCTb po60TH BarOHiB-pecTOpaHiB); a6o y 3aKJia,[(ax x.apqyaaHIDI y MiCTaX.

5 eTan. EKcKypciii:He o6cnyroayaaHIDI 3,[(iiicHIDCTbC» TYPHCTnqHHMH OpraHi3au;i»MH MiCT rrepe6yBaHIDI 'fYPHCTIB.

6 eTan. TypnCTaM 3a .no.naTKoay IIJiaTY Ha,[(alOThC» rrocnyrn, mo He BKJIIOqeHi .no aapTOcTi zyprraKeTa. ..siK rrpaaHJio, u;e crreu;n- <PiqHi eKCKypci'i,moy, MOpChKi, piqKoBi IIOryJUIHKH, Bi,[(Bi.L(aHIDI aKBarrapKiB, MHCJIHBCTBO, pH60JIOBJUI, ,[()I(HII-ca<Papi, Bi,[(Bi,[(aHIDI MY3e'iaTOmo.

Cneu,upi«a nepeBeJeuuR mypucmiB JaJii:JHUIIHUM mpaucnopmoM Ja «opoouoM

llocnyrn, mo Ha.naroThC» 3ani3Hnu;ero Ha 3aKop,noHHHX Mapmpyrax: OKpiM OCHOBHHX IIOCJIYr ('rpaHCIIOpTy-BaHH», Ha,[(aHH» Mien;» Bi,[(IIOBi,[(HOfO KJiacy), 3a6e3rreqyCThC» TaKO)I( 6pOHIOBaHH»

174

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KOHKpeTHOro MiCWJ Ha KOHKpeTHY ,n:ary, ,[(O,[(aTKOBHH KOM<I.>OpT y aaro:Eiax nonrriB, m<i MaiDTh rpa,n:a.u:iro 3a THITaMH aaroHiB, 3a KJiaCaMH (nepn::rnif, rypHCTHqHHH), 3a CTaTIIO ITO,[(OpO:>KyiDqHX (Kyne ,[(IDI qonoaiKiB, ,[(IDI :>KiHoK, ,[(IDI ciMeHHHX rypHcTia To~o) qH lx BITO,[(OfiaHIDIMH (Kyne ,[(IDI KypX~HX ~ ,[(IDI HeKypXInHX).

Y 1990-Ti poKH KOMITaHfi «AKI<Op», InO BOJIO,[(i€ BeJIHKOIO Mepe:>KeiO roTenia, nonmpHJia c<Pepy caoro BITJIHBY Ha 3aJii3HHqHi nepeBe3eHIDI B £aponi. «AKKop» 3anpOITOHYBaJia HOBY <l.>opMY o6cnyroayaaHIDI Ha 3aJii3HHqHHX niHixx «€BpouaiiT». KoMnaHix cnoqaTKY Ha n'XTHeapone:H:chKHX niHixx: PHM- I..VopHXEa3eJib- )l(eHeaa, Bi,n:eHb- BeHe~ix, Bi,n:eHhOcTeH,Ue, Bi,n:eHbIJ;10pix, Bi,n:em - raM6ypr, a 3rO,[(OM Ha Maricrpanxx Mi:>K IIapH:>KeM, <l>nopeH:u;ieiO, MinaHoM, PHMoM, BeHe~iero, TaKo:>K icnaHchmx niHixx Ma,D,pH.U- IlapH:>K, EapcenoHaIJ;10pHX 3,[(iiicHIDe o6cnyroayaaHIDI 3a ,D,BoMa KJiacaMH. 06cnyroayaaHIDI 3a nepmnM KJiaCOM y O,[(HOa6o ,[(BOMiCHHX Kyne BKJIIOqae 3ycrpiq i3 KOKTeiiJieM i COJIO,[(OinaMH, ,[(OCTaBKY 6ara:>Ky y BarOH, aHrJii:H:CbKHH CHi.[(aHOK, ryaneTHHH Ha6ip. Yci ITOCJiyrH Ha,[(aiOTbCH nepCOHaJIOM, ~0 BOJIO,[(ie He MeHme, Hi:>K ,[(BOMa MOBaMH. Y ,UpyrOMY KJiaCi cnaJibHHX aaroHiB 3 ,n:ao-, rpH-, qonrpHa6o meCTHMiCHHMH Kyne «€BpOHaHT» npOITOHY€ KJiieHTaM 6e3 ,[(O,[(aTKOBOI OITJiaTH ITJIHIDKY MiHepaJibHOI BO,[(H Ha Hiq Ta CHi,[(aHOK Bp~i.

PyxOMHH CKJla,[( illBH,[(KiCHHX ITOTHriB «€BpOCTap», mo XO,[(XTb 3 £BpOITH ,[(0 noH,[(OHa qepe3 £BpOryHeJib CKJia,[(a€TbCH 3 18 aaroHia: 6 aaroHiB rrepmoro KJiacy, 10 CTaH,UapTHHX, 2 aaroHH-

pecmpaHH. BaroHH o6na,UHaHi aeJIHKHMH naHopaMHHMH. aiKHaMH,

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3pyqHHMH KplCJial'vlH, JlaMITaMH ,[(IDI qHTaHHH, ITl,[(CTaBKaMH ,[(IDI

Hir. lcHYe nepmHii i ,D,pyrH:H: KJiac o6crryroayaaHIDI. Y rrepmoMy KJiaci y BapTiCTh rrpOtlHO'rO,[(OKYMeHry BKJIIOqeHO xapqyaaHIDI. Y ,n:pyrOMY KJiaCi xapqyBaHIDI Ha,Ua€TbCH 3a ,[(O,[(aTKOBY ITJiary y aaroHax-6apax, a TaKO:>K DI<a Ta Hanoi po3HOCHThCH 6y<l.>eTHHKaMH.

Y rroh,D,ax Mi:>KHapo,n:Horo KJiacy, crre~ianhHHX rypHcTHqHHX ITO'i3,[(aX ni,n:BHineHOI KOM<l>opTHOCTi iCHY£ CHCTeMa o6cnyroayBaHIDI naca:>KHpiB, ~o apaxoaye oco6JIHBi BHMorn - aereTapiaHChKa a6o KOmepHa I:>Ka, iHBaJii.[(Ha KOJIHCKa, ni,n:BicHe Jii:>KKO ,[(JIH HeMOBJIHTH. Ui rrocrryrH 3aMOBJIHIOTbCH rronepe,ll,Hbo npH 6poHIOBaHHi npo'i3HHX,[(OKYMeHTiB.

175

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Ha.D:ae MOiKJllmiCTh 3,z:tiiiCHHTH Heo6Me:>Keey Kim.Kicn rro.D:opo:>Keii Hopserino yrrpo.D:OS:>K 1 a6o 2 TH:>KHis (I Ta II KJiacoM), iceye MOiKJIHsicTb rro.D:opo)K)'BaTHTpH .D:Hi yrrpo.D:OS:>K MiCHqJI.

Gpumpewmacc - oco6ncTHii rrpo13HHH .D:OKYMeHT .D:JUI TYIJHCTiB, mo rrpo.D:aencH Tim.KH s o<Picax «IipHTHm Peiirr». TepMiH .D:il- O.D:HH qa .D:eKirrbKa .D:HiB .D:JU1 3.D:iliCHeHm rro.D:opo:>Ki 6y.D:h-j{KJIM KJiacoM. Morro.D:iiKHHii KBHTOK (iJ 3HH:>KKOIO) rrepe.D:- 6aqae rrpoiJ.D: y LJ:PyrOMY KJiaci.

llHTAHIDI ,IJ,.JUI CAMOKOHTPOJIIO

BHYTpliiiHIX rrepeBe3eHb Ha 3a.JII3HJiqHOMY TpaHcrropn.

3. Y qoMY oco6JIHBiCTb JarriJHJiqHJIX rrepese3eHh Ha MiiKHapo.D:- HHX Mapmpyrax.

4.C<l>OPMYITIDiiTe ocHOSHi rrpasarra rrepese3eHm rypncTis Ta 1x 6ara:>Ky Ha asia- (3arriJHHqHOMY) TpaHCIIOpTi.

5.BHJHaqre oco6JIHsocri p03po6rreHHj{ TpaHcrropTHHX MapmpyriB.

6.51Ki OCHOSHi TapH$H SHKOpHCTOSYIQTbCH IIpH $OpMYBaHHi qiHH Ha asianepeJiiT rypHcTis? .D:aiiTe 1x rropismJihHY xapaKTepHCTHKy.

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8.BHJHaqTe YMOSH, 3a j{KJIX opraHiJOSYIQTbCH qapTepHi rrepese3eHm. AsiaqapTep. OpraHiJaqm po6oTH ryprroiJ.D:is.

9.OxapaKTepH3yii:Te oco6JIHBocri rrepeseJeHHj{ 6ara:>Ky 'fYPHCriB. OpraHiJaqm Kapro-peiicis.

176

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10.OxapaKTepH3yHTe )l;isiJThHicTh Mi)K!Iapo)l;HHX opraHiJaui:H: m;O)l;O 6e3neKH nepeBe3effi. pi3HHMII BH)l;aMH 'IpllHCITOp1)'.

11.lATA HK 6a:30Ba opraHi3aUiJI m;O)l;O perymoBaHHH M~a­ pO)l;HIIX asianepese3eHh, <\lopM)'BaHHHp03KJia;:zy pyxis pe:H:cis Ha Mi)J{HapO)l;HHX Mapmpyrax Ta BCTllHOBJieHHH HOpMaTIIBHIIX TapH<\liB.

12.BH3HlltiTe neperriK )l;OK)'MeHTiB, HKi He06Xi)l;HO ITO)l;llTII Ha O'IpiiMllHHH)];03BOJIY (cepTH<\liKa1)')Ha npO)l;IDK asiaKBHTKiB. HaBe)l;iTh ITOCJii)l;OBHiCTh o<\lopMJieHHH )l;OK)'MeHTiBTa OCHOBHi BHMoru mo)l;o cepTH<\liKauii nocepe)l;HIIUhKHX nocrryr 3 ix npo)l;a:JI<y.

4.5. MopcbKi ma pirtKOBi nepe6eJennJI. i Kpy'i:Ju

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