- •Англійська мова для професійного спілкування
- •Передмова
- •Brief contents
- •Unit 1 structure and bonding
- •1. You are going to read three texts which are all connected with chemistry. Read the texts and be able to make intelligent guesses about:
- •2. Decide what books the texts come from. What helped you to make up your mind? Choose from the following:
- •3. Which sentence could be the opening sentence of the text?
- •4. Think about the first sentences above and decide which you think are likely to introduce a paragraph with:
- •6. Give the definitions of the following terms:
- •2. Look at Appendix 3 and Render the following text.
- •3. Read the following text. Discuss the point with your colleagues. What do you know about the methods of scientific investigation? The Scientific Method
- •The Scientific Method
- •1. Culture clips: London life
- •2.What museums are there in your city/town? Have you ever visited any?
- •3.Have you ever visited science museum of the “kpi”? Are there any in your university? Imagine that you are a guide at such museum, tell about the most interesting museum piece.
- •2. What was said in the text about:
- •3. Render the following text.
- •1. Imagine that you are starting a presentation. What phrases might you use?
- •2. Listen totwowaysofopeningpresentationsandseeifyoucanhearsomeofthephrasesabove.
- •3. Read some advices on delivering effective presentations in the Appendix 7 and write your own opening for the topic “Stereochemistry”.
- •Imagine that you are a major distributor of the following product. Look at Business English section and write a letter asking more information about the product presented below.
- •Unit 3 molecular symetry
- •2. Find five things in the texts to finish the sentence: “It reminds me of…”
- •2. Read the flowcharts given in the figure 1 and 2.
- •3. Read some information about creation of the flow charts in the Appendix 4-6 and create your own describing any experiment you made in the laboratory.
- •4. Create a list of rules related to the theme of the text given in the exercise 1. Share and compare the rules with your partners and think how they might be improved, choose the best ones.
- •5. Render the text given in the exercise 1.
- •2. Listen to two ways of giving presentations and see if you can hear some of the phrases above.
- •3. Read some advices on delivering effective presentations in the Appendix 7 and write your own presentation for the topic “Molecular symmetry”.
- •You ordered: Beckman du64 uv/VisSpectrophotometer
- •Unit 4 stereochemistry of reactions
- •Chiral Drug
- •1.Presentation: questions.
- •Unit 5 resolution of enantiomers
- •Resolution of enantiomers
- •1. Method of resolution is the title of the text in this section. What is the likely content of the article? Predict the methods which might be described.
- •3. Mark and talk about five things from the text you are glad to find out about. Talk in pairs about these things and why you chose them.
- •5.Render the text.
- •4. Think of three reasons you liked the text and three reasons you didn’t like it. Share and compare your reasons with other students. Find out how many other students share your opinion.
- •1.Presentation: useful tips.
- •3.Complete the sentence with the correct phrase.
- •Principles of Stereochemistry
- •Enantiomeric Relationships
- •Diastereomeric Relationships
- •Methods of determining configuration
- •The Cause of Optical Activity
- •Molecules With More Than One Chiral (Stereogenic) Center
- •Asymmetric Synthesis
- •Business english
- •Formal letter
- •1.Titles and addresses
- •2Covering the issues
- •3 Beginning your letter
- •4 Ordering ideas
- •5 Range
- •6 Ending the letter
- •Sample formal letter
- •Informal letter or email
- •1 Titles and addresses
- •2 Openings
- •3 Covering all the issues
- •4 Using informal language
- •5 Range
- •6 Connectors
- •7 Closing statements
- •Writing a tactful advice letter
- •How to write a request letter
- •Complaint letter
- •If necessary, add any further information:
- •Writing claim letter
- •Inquiry letter
- •Establish Your Objective
- •Determine Your Scope
- •Organize Your Letter
- •Draft Your Letter
- •Close Your Letter
- •Review and Revise Your Inquiry Letter
- •Sample Inquiry Letter __________Better Widget Makers, Inc.__________
- •5555 Widget Avenue
- •Appendices appendix 1 exclamations
- •Appendix 2 general conversation gambits
- •Appendix 3 the scheme of rendering the text
- •Appendix 4 flow charts
- •Appendix 5 graph
- •Appendix 6 reading and interpreting graphs
- •Types of Graphs
- •Appendix 7 presentations
- •Typescripts
- •Bbc Learning English. Talking Business
- •(Bbclearningenglish. Com)
- •Bibliography 1
- •Bibliography 2
Complaint letter
When you write a complaint letter, fax, or email:
send the complaint as soon as possible;
explain the situation clearly;
suggest a way of solving the problem;
be polite;
don't apologize for complaining.
You can use these expressions to begin your message:
I am writing to complain about...
I am writing about a problem with ...
I am writing in reference to...
Note: The first two sentences have a stronger complaining tone than the third.
You can add extra information about a topic, like this:
I am writing to complain about order # 7214-649. (extra information)
It arrived yesterday.
I am writing to complain about order # 7212 649, which arrived yesterday.
Explaining the situation. First, say what the problem is:
We regret to inform you that…
I am sorry to say that ….
Unfortunately, the goods were damaged, the shipment arrived late, you sent us the wrong model, the work was unsatisfactory.
Then give details:
We ordered TS400 models, but we received TS300.
There are cracks in the walls.
The plastic casings were scratched in several places.
The promised delivery date was January 22, but it arrived February 6.
If necessary, add any further information:
We enclose a copy of the order.
Please find enclosed a photocopy of the shipping order.
I am attaching photographs of the damage.
Writing claim letter
A claim letter is a letter that you write to a company to point out a problem. Some problems that you write about in claim letters include: receiving the wrong products, receiving damaged products, or receiving an incorrect invoice.
Before you write the letter, make sure you have all the information about the problem. If necessary, contact other people in your company. Ask them if they have anything to add.
The body of a claim letter generally has four parts.
Part Content
Opening - Explain the problem.
Focus - Give your reaction.
Action - Give a solution.
Closing - Thank the reader.
Example
In a recent shipment from New Tech Answers, there were two problems: we received the wrong manuals and our account was incorrectly billed.
We are returning—under separate cover—the two copies of TM-0035-3.
Please send us the two (2) manuals that we ordered. Also please correct our account, no. 594-NT..
Thank you for your attention to this matter.
In business letters, you should always use a formal writing style. One point to remember is that you should not use contractions. Contractions are used in informal or personal correspondence.
Informal: We didn't receive TM-0053-3 or TM-GQ56-7.
Formal: We did not receive TM-0053-3 or TM-0056-7.
Informal: We can't complete your order because Item 42-A is back ordered .
Formal: We cannot complete your order because Item 42-A is back ordered.
Business correspondence should be concise. Being concise means that you should use as few words as possible. One way to be concise is to use modifiers, such as descriptive adverbs.
Not concise: Our account was billed with a lot of different mistakes in it.
Concise: Our account was incorrectly billed.
A dash (—), or a pair of dashes, can sometimes be used instead of a comma, colon, or parentheses. Dashes can add information, show emphasis or set off lists.
We are returning—under separate cover—the two copies of TM-GOSSS.
The damaged package —the one sent by overnight mail—was refused by the recipient.
The order form containing the information—date, time, and cost of the shipment—was delivered by messenger.
Sample Claim Letter
Recar Merchandising Joseph Subdivision Quezon City July 15, 2008
Mr. Rino Castro Sales Marketing ABC Trading # 451 Apple St. Muntinlupa
Mr. Castro,
My order No. X-458176 of July 15, 2008 for three dozen boxes of face powder and five cartons of liquid astringent arrived today. The shipment was so badly damaged that the merchandise cannot be used.
I am accordingly shipping it back to you by express C.O.D., expecting you to send a duplicate shipment at once. You will be able to determine whether the damage was due to faulty packing or improper handling by the express company.
Such accidents are bound to occur occasionally, and I am not finding fault with your usually excellent service; but since I wanted this merchandise for my Friday sale on August 1, I shall appreciate your letting me know whether or not I can expect the new shipment not later than August 15.
Yours truly,
Esmeralda Crisostomo