- •Передмова
- •Company structure
- •Vocabulary exercises and activities
- •Talking points Describing your department
- •Describing the activity of a department
- •Describing the staffing of the department
- •Describing the equipment/ premises of a department
- •Grammar Practice Present Simple – Present Continuous – State verbs – Linking Words/Phrases Relative Pronouns – Relative Adverbs – Position of Prepositions in Relative Clauses – Adverbs of Frequency
- •1. A) Put the verbs in brackets into the correct form of present simple or present continuous.
- •2. Underline the correct form of the verb.
- •3. Put the verbs in brackets into the correct form of present simple or present continuous.
- •4. Underline the correct linking words/phrases.
- •5. Join the sentences using who, which or whose, as in the example.
- •6. Put the adverbs of frequency in the correct position.
- •Test yourself
- •1. Choose the correct item.
- •2. Cross out the unnecessary word.
- •Forms of business in the united kingdom
- •Grammar Practice Past Simple – Past Continuous – Present Perfect Simple – Have gone (to) – Have been (to) – Present Perfect Continuous – The Definite Article – Clauses of Result
- •1. Put the verbs in brackets into the correct form of the past simple.
- •2. Underline the correct form of the verb.
- •3. A policeman asking a witness about an accident he saw. Put the verbs in brackets into the past simple or past continuous.
- •4. Put the verbs in brackets into present perfect simple.
- •5. Fill in the gaps with have/has gone or have/has been.
- •6. Fill in the gaps with the present perfect continuous form of the verbs in the list below. Talk wait work ride
- •7. Underline the correct word(s).
- •8. Fill in the gaps with so, such or such a(n).
- •Test yourself
- •9. Cross out the unnecessary word.
- •Management styles
- •Diagram: Different forms of management styles
- •What type of manager are you?
- •Grammar Practice Used to – Linking Words – Past Perfect Simple – Past Perfect Continuous – Must/Mustn’t/Needn’t – Comparative/Superlative forms
- •4. Put the verbs in brackets into the past perfect or past simple, then say which action happened first.
- •5. Put the verbs in brackets into the past perfect or the past perfect continuous.
- •7. Tick the correct sentence.
- •8. Put the adjectives into the comparative or superlative form.
- •Test yourself
- •1. Choose the correct item.
- •2. Complete each sentence with two to five words, including the word in bold.
- •Meeting a business partner
- •Greetings
- •Leavetaking
- •Closing phrases
- •Illustrative Dialogues
- •Semi-formal, informal
- •Grammar Practice Time Clauses – Future Simple – Be going to – Present Continuous – Time Conjunctions – Type 1 Conditionals – Future Continuous – Future Perfect – Linking Words/Phrases
- •2. Underline the correct word(s).
- •3. Put a tick next to the sentences which are correct (ν)and cross out (χ)the unnecessary word in the sentences that are incorrect.
- •4. Put the verbs in brackets into the correct tense.
- •5. Put the verbs in brackets into the future simple or the future continuous.
- •7. Put the verbs in brackets into the future simple, the future continuous or the future perfect.
- •8. Choose the correct linking words/phrases in bold to join the sentences below.
- •9. Put the verbs in brackets into the future simple or the be going to form.
- •Test yourself
- •1. Choose the correct item.
- •2. Write questions to which the words in bold are the answers.
- •Small talk
- •Small Talk: Conversation Starters
- •Small Talk Practice : At the Office
- •Small talk quiz
- •Talking point
- •Grammar Practice Reported Speech – Say/tell – Reported Statements – Reported questions – Reported Commands/Requests/Instructions – Introductory Verbs – Indirect Questions
- •Rewrite the sentences in reported speech.
- •3. Turn the following questions from direct into reported speech.
- •4. Turn the questions from direct speech into reported speech. (At the shop)
- •5. Complete each sentence with two to five words, including the word in bold.
- •6. Complete the following indirect questions.
- •7. Fill in the gaps with introductory verbs in the list in the correct form. Order invite admit threaten deny beg offer command complain
- •8. Turn the following sentences into reported speech.
- •Test yourself
- •Business trip
- •How you scored:
- •Grammar Practice The Passive – Changing from Active to Passive – Questions in Passive – As – Like
- •1. Choose the correct answers (Active or Passive).
- •2. Put the verbs in brackets into a suitable passive tense.
- •3. Choose the best way of continuing after each sentence.
- •5. Rewrite the following in the passive.
- •8. Fill in the gaps with as or like.
- •Telephoning
- •Incoming Calls:
- •Telephone - connecting quiz
- •Telephone - wrong number quiz
- •Telephone - appointments quiz
- •Comprehension сheck and vocabulary exercises
- •Grammar Practice The Modals
- •2. Permission: can, could, may, might, be allowed to. There are mistakes in some of these sentences. Find the mistakes and correct them.
- •3. Obligation and necessity . Re-write the sentences using the words in brackets.
- •4. Complete each sentence using the most suitable word in the box. Must have to have to had to having to have to
- •5. Needn't have and didn't need to. There are mistakes in some of these sentences. Find the mistakes and correct them.
- •6. Obligation and advice. Choose the most suitable answer — а, в or с
- •7. Possibility: may, might, could. Re-write each sentence making it unsure. Use the words in brackets.
- •8. Possibility: can. Complete the second sentence so that it has a similar meaning to the first sentence. Use can or may.
- •9. Probability: should, ought to. Re-write each sentence making it probable. Use the word in brackets.
- •10. Deduction: must, can't. Complete the sentences. Use must or can't and the correct form of the verb in brackets.
- •11. Requests, offers and suggestions. Write what you could say in these situations using the words in brackets.
- •Test yourself
- •1. Review of possibility, probability and deduction. Choose the correct answer(а, в or c).
- •2. Review of permission and obligation. Choose the most suitable answer (а, в or с)
- •Texts for reading
- •1. The Spirit of an Organization
- •In his service
- •2. Ten Effective Job Search Strategies
- •3. Multitasking.
- •4. International Business
- •5. We Europeans
- •6. Internet
- •Appendix 1
- •Irregular Verbs List
- •Verb to be
9. Cross out the unnecessary word.
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He is travelling to Manchester by the train.
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The Rome is the capital of Italy.
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While Melanie was studying in her room and she heard a strange noise.
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It was such a nice weather that we went to the beach.
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We went to England for two years ago.
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The may is my favorite month.
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It was such a good news that she couldn’t believe it.
UNIT 3
Topic: Management Styles
Grammar: Past Perfect Simple/Continuous – Must/Mustn’t/Needn’t – Comparative/Superlative forms
Management styles
In many management text books the three most talked about management styles are democratic, autocratic and consultative. Selecting the correct management style may lead to greater motivation and productivity from your staff. However, it is not as easy as just 'picking' a style. Managers personalities and characteristics will influence the type of style adopted. For example a timid manager will find an autocratic management style difficult to adopt.
Democratic Management Style
A democratic manager delegates authority to his/her staff, giving them responsibility to complete the task given to them (also known as empowerment). Staff will complete the tasks using their own work methods. However, the task must be completed on time. Employees are involved in decision making giving them a sense of belonging and motivating individuals. Because staff feel a sense of belonging and are motivated the quality of decision making and work also improves. Although popular in business today, a democratic management style can slow decision making down because staff need to be consulted. Also some employees may take advantage of the fact that their manager is democratic by not working to their full potential and allowing other group members to 'carry' them.
Autocratic Management Style
In contrast to the above an autocratic manager dictates orders to their staff and makes decisions without any consultation. The leader likes to control the situation they are in. Decision are quick because staff are not consulted and work is usually completed on time. However this type of management style can decrease motivation and increase staff turnover because staff are not consulted and do not feel valued.
Consultative Management style
A consultative management style can be viewed as a combination of the above two. The manager will ask views and opinions from their staff, allowing them to feel involved but will ultimately make the final decision.
Laissez Faire Management style
A laissez faire manager sets the tasks and gives staff complete freedom to complete the task as they see fit. There is minimal involvement from the manager. The manager however does not sit idle and watch them work! He or she is there to coach or answer questions, supply information if required. There are benefits, staff again are developed to take responsibility which may lead to improved motivation. However with little direct guidance from the manager staff may begin to feel lost and not reach the goals originally set within the time frame.