- •Передмова
- •Company structure
- •Vocabulary exercises and activities
- •Talking points Describing your department
- •Describing the activity of a department
- •Describing the staffing of the department
- •Describing the equipment/ premises of a department
- •Grammar Practice Present Simple – Present Continuous – State verbs – Linking Words/Phrases Relative Pronouns – Relative Adverbs – Position of Prepositions in Relative Clauses – Adverbs of Frequency
- •1. A) Put the verbs in brackets into the correct form of present simple or present continuous.
- •2. Underline the correct form of the verb.
- •3. Put the verbs in brackets into the correct form of present simple or present continuous.
- •4. Underline the correct linking words/phrases.
- •5. Join the sentences using who, which or whose, as in the example.
- •6. Put the adverbs of frequency in the correct position.
- •Test yourself
- •1. Choose the correct item.
- •2. Cross out the unnecessary word.
- •Forms of business in the united kingdom
- •Grammar Practice Past Simple – Past Continuous – Present Perfect Simple – Have gone (to) – Have been (to) – Present Perfect Continuous – The Definite Article – Clauses of Result
- •1. Put the verbs in brackets into the correct form of the past simple.
- •2. Underline the correct form of the verb.
- •3. A policeman asking a witness about an accident he saw. Put the verbs in brackets into the past simple or past continuous.
- •4. Put the verbs in brackets into present perfect simple.
- •5. Fill in the gaps with have/has gone or have/has been.
- •6. Fill in the gaps with the present perfect continuous form of the verbs in the list below. Talk wait work ride
- •7. Underline the correct word(s).
- •8. Fill in the gaps with so, such or such a(n).
- •Test yourself
- •9. Cross out the unnecessary word.
- •Management styles
- •Diagram: Different forms of management styles
- •What type of manager are you?
- •Grammar Practice Used to – Linking Words – Past Perfect Simple – Past Perfect Continuous – Must/Mustn’t/Needn’t – Comparative/Superlative forms
- •4. Put the verbs in brackets into the past perfect or past simple, then say which action happened first.
- •5. Put the verbs in brackets into the past perfect or the past perfect continuous.
- •7. Tick the correct sentence.
- •8. Put the adjectives into the comparative or superlative form.
- •Test yourself
- •1. Choose the correct item.
- •2. Complete each sentence with two to five words, including the word in bold.
- •Meeting a business partner
- •Greetings
- •Leavetaking
- •Closing phrases
- •Illustrative Dialogues
- •Semi-formal, informal
- •Grammar Practice Time Clauses – Future Simple – Be going to – Present Continuous – Time Conjunctions – Type 1 Conditionals – Future Continuous – Future Perfect – Linking Words/Phrases
- •2. Underline the correct word(s).
- •3. Put a tick next to the sentences which are correct (ν)and cross out (χ)the unnecessary word in the sentences that are incorrect.
- •4. Put the verbs in brackets into the correct tense.
- •5. Put the verbs in brackets into the future simple or the future continuous.
- •7. Put the verbs in brackets into the future simple, the future continuous or the future perfect.
- •8. Choose the correct linking words/phrases in bold to join the sentences below.
- •9. Put the verbs in brackets into the future simple or the be going to form.
- •Test yourself
- •1. Choose the correct item.
- •2. Write questions to which the words in bold are the answers.
- •Small talk
- •Small Talk: Conversation Starters
- •Small Talk Practice : At the Office
- •Small talk quiz
- •Talking point
- •Grammar Practice Reported Speech – Say/tell – Reported Statements – Reported questions – Reported Commands/Requests/Instructions – Introductory Verbs – Indirect Questions
- •Rewrite the sentences in reported speech.
- •3. Turn the following questions from direct into reported speech.
- •4. Turn the questions from direct speech into reported speech. (At the shop)
- •5. Complete each sentence with two to five words, including the word in bold.
- •6. Complete the following indirect questions.
- •7. Fill in the gaps with introductory verbs in the list in the correct form. Order invite admit threaten deny beg offer command complain
- •8. Turn the following sentences into reported speech.
- •Test yourself
- •Business trip
- •How you scored:
- •Grammar Practice The Passive – Changing from Active to Passive – Questions in Passive – As – Like
- •1. Choose the correct answers (Active or Passive).
- •2. Put the verbs in brackets into a suitable passive tense.
- •3. Choose the best way of continuing after each sentence.
- •5. Rewrite the following in the passive.
- •8. Fill in the gaps with as or like.
- •Telephoning
- •Incoming Calls:
- •Telephone - connecting quiz
- •Telephone - wrong number quiz
- •Telephone - appointments quiz
- •Comprehension сheck and vocabulary exercises
- •Grammar Practice The Modals
- •2. Permission: can, could, may, might, be allowed to. There are mistakes in some of these sentences. Find the mistakes and correct them.
- •3. Obligation and necessity . Re-write the sentences using the words in brackets.
- •4. Complete each sentence using the most suitable word in the box. Must have to have to had to having to have to
- •5. Needn't have and didn't need to. There are mistakes in some of these sentences. Find the mistakes and correct them.
- •6. Obligation and advice. Choose the most suitable answer — а, в or с
- •7. Possibility: may, might, could. Re-write each sentence making it unsure. Use the words in brackets.
- •8. Possibility: can. Complete the second sentence so that it has a similar meaning to the first sentence. Use can or may.
- •9. Probability: should, ought to. Re-write each sentence making it probable. Use the word in brackets.
- •10. Deduction: must, can't. Complete the sentences. Use must or can't and the correct form of the verb in brackets.
- •11. Requests, offers and suggestions. Write what you could say in these situations using the words in brackets.
- •Test yourself
- •1. Review of possibility, probability and deduction. Choose the correct answer(а, в or c).
- •2. Review of permission and obligation. Choose the most suitable answer (а, в or с)
- •Texts for reading
- •1. The Spirit of an Organization
- •In his service
- •2. Ten Effective Job Search Strategies
- •3. Multitasking.
- •4. International Business
- •5. We Europeans
- •6. Internet
- •Appendix 1
- •Irregular Verbs List
- •Verb to be
Telephone - connecting quiz
Choose the one correct answer
1. When you telephone a company the person answering the phone may ask you a question. Which is the correct question?
A Who’s calling please? |
C Who it is? |
B Who calls? |
D Who called? |
2. Which phrase means the same as ‘hang on a moment?’
A Just a second |
C Go ahead |
B I’ll put you on |
D I’m ready |
3. Choose the correct word: “Please ……. and I’ll put you through.”
A stop |
C talk |
B stay |
D hold |
4. What is the expression used to connect two people on the telephone?
A I’m sending you through |
C I’m calling you through |
B I’m putting you through |
D I’m talking you through |
Telephone - wrong number quiz
Choose the correct word to complete the sentence.
1. You ______ have the wrong number.
A should B would C must D can 2. His _______ number is 998922.
A straight B direct C certain D sure 3. I'm ________ to have troubled you.
A upset B apologize C sorry D sad 4. I'm sorry, you've _______ the wrong number.
A got B had C have D put
Telephone - appointments quiz
Finish the sentence with the correct phrase.
1. I’d like to ___________ an appointment
A arrange B have C do D save
2. I could ________ it after four
A take B fake C get D make
3. Let’s meet next Wednesday… shall we _____ 4.15?
A arrange B say C suggest D see
4. Would next _________ be OK?
A day B morning C week D afternoon
Comprehension сheck and vocabulary exercises
Read the dialogue given below and do the exercises
Secretary: International Management here, can I help you?
Pete: Good afternoon. My name is Smirnov from Economtraining, Kyiv, Ukraine. Could I speak to Mr. Hill, please?
Secretary: Hold on, please. I’ll just see if Mr. Hill is available … I’m putting you through.
Pete: Thank you
David: Speaking
Pete: David, good afternoon. I am sorry to disturb you but we have a problem I am afraid
David: What kind of problem is it?
Pete: Well, you see, one of the participants has fallen ill and he won’t be able to join the group.
David: I’m certainly sorry to hear that. First I ‘ll have to make another reservation for a single room since the number of participants isn’t even now. Besides it will cause changes in the Programme Fee.
Pete: Can you reduce the fee by one thousand pounds automatically?
David: I’m afraid it can’t be done. Some of the expenses are not directly connected with the number of participants. For example hiring coaches for excursions, for airport hotel transfers and so on. I’ll make calculations and send you the appropriate Amendment to the Contract.
Pete: Good. If I find the amended fee quite reasonable I shall immediately instruct the bank to make the transfer.
David: The reduction will be about nine hundred pounds and I hope you will pay for the Programme next week, as the Contract says.
Pete: When you make calculations please remember it’s a force majeure case. Neither we nor you are responsible. We should split the expenses involved.
David: I agree with you and I’ll take that into account. In an hour or so I’ll send you the amendment.
David keeps his promise and sends the amendment in thirty minutes. Pete finds the amended Programme Fee quite acceptable, signs the Amendment and sends it by fax to David
Exercise 1. Underline the sentences true to the text.
• Pete telephones David.
David telephones Pete.
David’s secretary telephones Pete.
• He makes this call two days before the group is to leave Moscow.
He makes the call one week before the Russian businessmen are to leave Moscow.
He makes the call two weeks before the businessmen are to leave
• One of the participants has fallen ill.
Mr Lvov, Group Leader, has fallen ill .
Two participants have fallen ill.
• David will have to change the hotel reservation.
Pete says he has changed the hotel reservation.
Pete says he will have to change the hotel reservation.
• This change causes the change of the fee.
This change does not cause the change of the fee.
The businessmen do not speak about the change of the fee.
• David promises to telephone to settle the problem.
David promises to send a fax message to settle the problem .
David settles the problem dining the telephone talk.
Exercise 2. Match English and Russian equivalents.
Speaking. |
У нас виникло деяке ускладнення. |
I’m sorry to disturb you. |
Яке ускладнення? |
We have a problem, I’m afraid. |
Слухаю. |
What kind of problem is it? |
Вибачaйте за турбування. |
One of the participants has fallen ill. |
Він не зможе поїхати з групою. |
He won’t be able to join the group. |
Дуже сумно (чути це). |
I’m sorry to hear that. |
По-перше, доведеться ре замовити номер. |
First I’ll have to make another reservation. |
Я маю на увазі номер на одну людину. |
I mean reservation for a single room. The number of participants isn’t even now. |
Кількість учасників зараз непарне. Один з учасників захворів. |
Exercise 3. Insert prepositions.
-
Besides it will cause changes _______ the Programme fee.
-
Can you reduce the fee _______ 1000 pounds automatically?
-
Some _______ the expenses are not directly connected _______ the number of participants.
-
The number _______ participants isn’t even now.
-
______ example, hiring coaches ______ excursions, ______ airport hotel transfers and so on.
-
I’ll make calculations and send you the appiopriate amendment _______ the Contract.
Exercise 4. Insert articles.
-
If I find ______ amended fee quite reasonable I shall immediately instruct ______ bank to make ______ transfer.
-
______ reduction will be about 900 pounds and I hope you will pay for programme next week, as ______ Contract says.
-
When you make calculations please remember it’s ______ force majeure case. We should split ______ expenses.
-
In ______ hour or so I’ll send you ______ amendment.
Exercise 5. Complete the dialogues and act out similar ones.
1 — International ______ here. Can I ______ you?
— Good afternoon. My ______ , Ukraine. Could I speak ______ ?
— Hold ______ I’ll just see ______ available. I’m ______ through.
— Thank ______
-
— Speaking.
— David, good afternoon. I’m sorry ______ problem, I’m afraid.
-
What kind ______ ?
— Well, you see, one ______ ill and he won’t be able ______ .
— I’m certainly ______ . First I’ll have to make ______ since the number ______ .
3 — Besides it will cause ______ fee.
— Can you reduce ______ ?
— I’m afraid, it can’t be done. Some of the expenses ______ connected ______ participants. For example, hiring coaches ______ transfers and so on. I’ll make calculations and ______ appropriate ______ .
4 — If I find the amended fee quite ______ I shall immediately ______ bank transfer
— The reduction will be about ______ and I hope you will pay ______ as the Contract says.
-
When you make calculation ______ force majeure ______ . Neither we nor you are responsible. We should ______ .
-
I agree with ______ and I’ll take ______ . In an hoor or so I’ll ______ .
Exercise 6. Sum up each dialogue. The following words may be of help.
First Mr … speaks to …
First the businessmen speak about …
Mr. . mentions …
They discuss ..
They agree