- •Передмова
- •Company structure
- •Vocabulary exercises and activities
- •Talking points Describing your department
- •Describing the activity of a department
- •Describing the staffing of the department
- •Describing the equipment/ premises of a department
- •Grammar Practice Present Simple – Present Continuous – State verbs – Linking Words/Phrases Relative Pronouns – Relative Adverbs – Position of Prepositions in Relative Clauses – Adverbs of Frequency
- •1. A) Put the verbs in brackets into the correct form of present simple or present continuous.
- •2. Underline the correct form of the verb.
- •3. Put the verbs in brackets into the correct form of present simple or present continuous.
- •4. Underline the correct linking words/phrases.
- •5. Join the sentences using who, which or whose, as in the example.
- •6. Put the adverbs of frequency in the correct position.
- •Test yourself
- •1. Choose the correct item.
- •2. Cross out the unnecessary word.
- •Forms of business in the united kingdom
- •Grammar Practice Past Simple – Past Continuous – Present Perfect Simple – Have gone (to) – Have been (to) – Present Perfect Continuous – The Definite Article – Clauses of Result
- •1. Put the verbs in brackets into the correct form of the past simple.
- •2. Underline the correct form of the verb.
- •3. A policeman asking a witness about an accident he saw. Put the verbs in brackets into the past simple or past continuous.
- •4. Put the verbs in brackets into present perfect simple.
- •5. Fill in the gaps with have/has gone or have/has been.
- •6. Fill in the gaps with the present perfect continuous form of the verbs in the list below. Talk wait work ride
- •7. Underline the correct word(s).
- •8. Fill in the gaps with so, such or such a(n).
- •Test yourself
- •9. Cross out the unnecessary word.
- •Management styles
- •Diagram: Different forms of management styles
- •What type of manager are you?
- •Grammar Practice Used to – Linking Words – Past Perfect Simple – Past Perfect Continuous – Must/Mustn’t/Needn’t – Comparative/Superlative forms
- •4. Put the verbs in brackets into the past perfect or past simple, then say which action happened first.
- •5. Put the verbs in brackets into the past perfect or the past perfect continuous.
- •7. Tick the correct sentence.
- •8. Put the adjectives into the comparative or superlative form.
- •Test yourself
- •1. Choose the correct item.
- •2. Complete each sentence with two to five words, including the word in bold.
- •Meeting a business partner
- •Greetings
- •Leavetaking
- •Closing phrases
- •Illustrative Dialogues
- •Semi-formal, informal
- •Grammar Practice Time Clauses – Future Simple – Be going to – Present Continuous – Time Conjunctions – Type 1 Conditionals – Future Continuous – Future Perfect – Linking Words/Phrases
- •2. Underline the correct word(s).
- •3. Put a tick next to the sentences which are correct (ν)and cross out (χ)the unnecessary word in the sentences that are incorrect.
- •4. Put the verbs in brackets into the correct tense.
- •5. Put the verbs in brackets into the future simple or the future continuous.
- •7. Put the verbs in brackets into the future simple, the future continuous or the future perfect.
- •8. Choose the correct linking words/phrases in bold to join the sentences below.
- •9. Put the verbs in brackets into the future simple or the be going to form.
- •Test yourself
- •1. Choose the correct item.
- •2. Write questions to which the words in bold are the answers.
- •Small talk
- •Small Talk: Conversation Starters
- •Small Talk Practice : At the Office
- •Small talk quiz
- •Talking point
- •Grammar Practice Reported Speech – Say/tell – Reported Statements – Reported questions – Reported Commands/Requests/Instructions – Introductory Verbs – Indirect Questions
- •Rewrite the sentences in reported speech.
- •3. Turn the following questions from direct into reported speech.
- •4. Turn the questions from direct speech into reported speech. (At the shop)
- •5. Complete each sentence with two to five words, including the word in bold.
- •6. Complete the following indirect questions.
- •7. Fill in the gaps with introductory verbs in the list in the correct form. Order invite admit threaten deny beg offer command complain
- •8. Turn the following sentences into reported speech.
- •Test yourself
- •Business trip
- •How you scored:
- •Grammar Practice The Passive – Changing from Active to Passive – Questions in Passive – As – Like
- •1. Choose the correct answers (Active or Passive).
- •2. Put the verbs in brackets into a suitable passive tense.
- •3. Choose the best way of continuing after each sentence.
- •5. Rewrite the following in the passive.
- •8. Fill in the gaps with as or like.
- •Telephoning
- •Incoming Calls:
- •Telephone - connecting quiz
- •Telephone - wrong number quiz
- •Telephone - appointments quiz
- •Comprehension сheck and vocabulary exercises
- •Grammar Practice The Modals
- •2. Permission: can, could, may, might, be allowed to. There are mistakes in some of these sentences. Find the mistakes and correct them.
- •3. Obligation and necessity . Re-write the sentences using the words in brackets.
- •4. Complete each sentence using the most suitable word in the box. Must have to have to had to having to have to
- •5. Needn't have and didn't need to. There are mistakes in some of these sentences. Find the mistakes and correct them.
- •6. Obligation and advice. Choose the most suitable answer — а, в or с
- •7. Possibility: may, might, could. Re-write each sentence making it unsure. Use the words in brackets.
- •8. Possibility: can. Complete the second sentence so that it has a similar meaning to the first sentence. Use can or may.
- •9. Probability: should, ought to. Re-write each sentence making it probable. Use the word in brackets.
- •10. Deduction: must, can't. Complete the sentences. Use must or can't and the correct form of the verb in brackets.
- •11. Requests, offers and suggestions. Write what you could say in these situations using the words in brackets.
- •Test yourself
- •1. Review of possibility, probability and deduction. Choose the correct answer(а, в or c).
- •2. Review of permission and obligation. Choose the most suitable answer (а, в or с)
- •Texts for reading
- •1. The Spirit of an Organization
- •In his service
- •2. Ten Effective Job Search Strategies
- •3. Multitasking.
- •4. International Business
- •5. We Europeans
- •6. Internet
- •Appendix 1
- •Irregular Verbs List
- •Verb to be
Small talk quiz
Are the following statements TRUE or FALSE?
1. It is common to use small talk when you are waiting in a long line-up.
2. Religion is a “safe” topic when making small talk.
3. It is rude for both children and adults not to make small talk with strangers.
4. It is inappropriate to make small talk with your mailman.
5. Sport is not a safe topic when making small talk.
6. One should never compliment another person’s clothes in order to make small talk.
7. Politics is a controversial subject according to society.
8. It is common to discuss the weather in an elevator.
9. It is rude to interrupt a conversation in order to make small talk.
10. One reason people use small talk is to eliminate an uncomfortable silence.
Talking point
HIGH CONTEXT CULTURES: People from high context cultures believe that you need to get to know the other person before you can do business with them. So you begin by discussing general points and them move on to the specific detail of the business deal.
LOW CONTEXT CULTURES: in low context cultures, business comes first. You might discuss other things with your business partner, but only if there is enough time at the end of the meeting!
1) Do you think your own culture is a HIGH CONTEXT or LOW CONTEXT culture?
Discuss your own culture and other cultures you or your fellow learners have visited.
2) SMALL TALK is what we call the non-serious conversations between people in social situations. The purpose of small talk is to get to know and develop confidence in the other person.
3) Are the following topics suitable as small talk at a business lunch or dinner?
Mark the topics as safe, dangerous or very dangerous.
Cars, traffic and transport
Children (your or your business partner’s sons and daughters)
Clothes and fashion
Computers and new technology.
Corruption in your business partner’s national government.
Films which you or your business partner have seen.
Food
Football (or any other sport)
Global warming, pollution and other environmental topics
International politics
Marriage (your or your business partner’s husband or wife)
Religion (your or your business partner’s beliefs and religious practices)
The salary or wage you or your business partner receive for working.
The weather in your or your business partner’s country.
Travel and places you or your business partner have visited.
Wars between your country and your business partner’s country
Your hobbies (e.g. gardening, dress-making, shopping)
Your or your business partner’s political beliefs or political party membership
4) The purpose of small talk is to make the other person feel good about themselves and to show that you are interested in their lives. But your interest must never invade their privacy. Part of the skill of small talk is to keep the conversation developing.
Read what a business person says in italics and then choose the most suitable response from the visitor.
1) I’ve just bought a Toyota Classic 3900.
A) Really? I’ve heard that is a terrible car.
B) Really? How much did you pay for it?
C) Really? Will you buy one for me?
D) Really? Are you pleased with it?
2) My son has just gone to university.
A) Really? What is he studying?
B) You must be pleased to get rid of him.
C) I don’t believe you!
D) How can you afford to pay for him?
3) I enjoy collecting old books.
A) I prefer collecting old motorbikes.
B) I’m sure my old books are better than yours.
C) I think old books are boring.
D) That’s fascinating. What kind of books do you like?
4) Our national team will be in the World Cup if we beat Bolivia on Friday.
A) Bolivia has a good team. I’m sure you will lose.
B) Bolivia has a good team. I’m sure it will be an interesting game.
C) Bolivia has a terrible team. Anyone can beat Bolivia!
D) Do you really want to be in the World Cup?
5) I’m afraid I have a bad cold.
A) I know someone who died from a bad cold.
B) Keep away from me! I don’t want to catch it.
C) That’s very bad luck. But thank you for coming to the meeting.
D) That’s nothing. I’ve got pneumonia!
6) I’m afraid it’s raining.
A) Yes, you really have a bad climate in this country.
B) Don’t worry, a little rain won’t hurt me.
C) I hope it won’t get any worse than this.
D) We usually have good weather in my country.
5) Compare your choices of the most suitable responses with another learner. Look back at the responses you did not choose. Why were those responses not suitable?