- •Передмова
- •Company structure
- •Vocabulary exercises and activities
- •Talking points Describing your department
- •Describing the activity of a department
- •Describing the staffing of the department
- •Describing the equipment/ premises of a department
- •Grammar Practice Present Simple – Present Continuous – State verbs – Linking Words/Phrases Relative Pronouns – Relative Adverbs – Position of Prepositions in Relative Clauses – Adverbs of Frequency
- •1. A) Put the verbs in brackets into the correct form of present simple or present continuous.
- •2. Underline the correct form of the verb.
- •3. Put the verbs in brackets into the correct form of present simple or present continuous.
- •4. Underline the correct linking words/phrases.
- •5. Join the sentences using who, which or whose, as in the example.
- •6. Put the adverbs of frequency in the correct position.
- •Test yourself
- •1. Choose the correct item.
- •2. Cross out the unnecessary word.
- •Forms of business in the united kingdom
- •Grammar Practice Past Simple – Past Continuous – Present Perfect Simple – Have gone (to) – Have been (to) – Present Perfect Continuous – The Definite Article – Clauses of Result
- •1. Put the verbs in brackets into the correct form of the past simple.
- •2. Underline the correct form of the verb.
- •3. A policeman asking a witness about an accident he saw. Put the verbs in brackets into the past simple or past continuous.
- •4. Put the verbs in brackets into present perfect simple.
- •5. Fill in the gaps with have/has gone or have/has been.
- •6. Fill in the gaps with the present perfect continuous form of the verbs in the list below. Talk wait work ride
- •7. Underline the correct word(s).
- •8. Fill in the gaps with so, such or such a(n).
- •Test yourself
- •9. Cross out the unnecessary word.
- •Management styles
- •Diagram: Different forms of management styles
- •What type of manager are you?
- •Grammar Practice Used to – Linking Words – Past Perfect Simple – Past Perfect Continuous – Must/Mustn’t/Needn’t – Comparative/Superlative forms
- •4. Put the verbs in brackets into the past perfect or past simple, then say which action happened first.
- •5. Put the verbs in brackets into the past perfect or the past perfect continuous.
- •7. Tick the correct sentence.
- •8. Put the adjectives into the comparative or superlative form.
- •Test yourself
- •1. Choose the correct item.
- •2. Complete each sentence with two to five words, including the word in bold.
- •Meeting a business partner
- •Greetings
- •Leavetaking
- •Closing phrases
- •Illustrative Dialogues
- •Semi-formal, informal
- •Grammar Practice Time Clauses – Future Simple – Be going to – Present Continuous – Time Conjunctions – Type 1 Conditionals – Future Continuous – Future Perfect – Linking Words/Phrases
- •2. Underline the correct word(s).
- •3. Put a tick next to the sentences which are correct (ν)and cross out (χ)the unnecessary word in the sentences that are incorrect.
- •4. Put the verbs in brackets into the correct tense.
- •5. Put the verbs in brackets into the future simple or the future continuous.
- •7. Put the verbs in brackets into the future simple, the future continuous or the future perfect.
- •8. Choose the correct linking words/phrases in bold to join the sentences below.
- •9. Put the verbs in brackets into the future simple or the be going to form.
- •Test yourself
- •1. Choose the correct item.
- •2. Write questions to which the words in bold are the answers.
- •Small talk
- •Small Talk: Conversation Starters
- •Small Talk Practice : At the Office
- •Small talk quiz
- •Talking point
- •Grammar Practice Reported Speech – Say/tell – Reported Statements – Reported questions – Reported Commands/Requests/Instructions – Introductory Verbs – Indirect Questions
- •Rewrite the sentences in reported speech.
- •3. Turn the following questions from direct into reported speech.
- •4. Turn the questions from direct speech into reported speech. (At the shop)
- •5. Complete each sentence with two to five words, including the word in bold.
- •6. Complete the following indirect questions.
- •7. Fill in the gaps with introductory verbs in the list in the correct form. Order invite admit threaten deny beg offer command complain
- •8. Turn the following sentences into reported speech.
- •Test yourself
- •Business trip
- •How you scored:
- •Grammar Practice The Passive – Changing from Active to Passive – Questions in Passive – As – Like
- •1. Choose the correct answers (Active or Passive).
- •2. Put the verbs in brackets into a suitable passive tense.
- •3. Choose the best way of continuing after each sentence.
- •5. Rewrite the following in the passive.
- •8. Fill in the gaps with as or like.
- •Telephoning
- •Incoming Calls:
- •Telephone - connecting quiz
- •Telephone - wrong number quiz
- •Telephone - appointments quiz
- •Comprehension сheck and vocabulary exercises
- •Grammar Practice The Modals
- •2. Permission: can, could, may, might, be allowed to. There are mistakes in some of these sentences. Find the mistakes and correct them.
- •3. Obligation and necessity . Re-write the sentences using the words in brackets.
- •4. Complete each sentence using the most suitable word in the box. Must have to have to had to having to have to
- •5. Needn't have and didn't need to. There are mistakes in some of these sentences. Find the mistakes and correct them.
- •6. Obligation and advice. Choose the most suitable answer — а, в or с
- •7. Possibility: may, might, could. Re-write each sentence making it unsure. Use the words in brackets.
- •8. Possibility: can. Complete the second sentence so that it has a similar meaning to the first sentence. Use can or may.
- •9. Probability: should, ought to. Re-write each sentence making it probable. Use the word in brackets.
- •10. Deduction: must, can't. Complete the sentences. Use must or can't and the correct form of the verb in brackets.
- •11. Requests, offers and suggestions. Write what you could say in these situations using the words in brackets.
- •Test yourself
- •1. Review of possibility, probability and deduction. Choose the correct answer(а, в or c).
- •2. Review of permission and obligation. Choose the most suitable answer (а, в or с)
- •Texts for reading
- •1. The Spirit of an Organization
- •In his service
- •2. Ten Effective Job Search Strategies
- •3. Multitasking.
- •4. International Business
- •5. We Europeans
- •6. Internet
- •Appendix 1
- •Irregular Verbs List
- •Verb to be
11. Requests, offers and suggestions. Write what you could say in these situations using the words in brackets.
e.g. You offer to make someone a cup of coffee. (Shall?) Shall I make you a cup of coffee?
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You ask to use the phone in a friend's house. (Can?)
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You ask the waiter for the menu in a restaurant. (Could?)
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You ask your teacher to explain something to you. (Could?)
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You ask a friend to lend you some money. (Would?)
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You are carrying a lot of bags. You ask a stranger to open a door for you. (Would/mind?)
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You offer to give a friend a lift home in your car. (I'll)
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You offer to show a friend how to use a photocopier. (Shall?)
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You suggest to a friend that you have a walk in the park. (How about?)
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You invite someone to the cinema this evening, (you like?)
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You ask a friend to suggest where you can meet tomorrow, (shall we?)
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You suggest to a friend that you go swimming this weekend. (Let's)
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You suggest to a friend that you watch a video this evening. (Why don't?)
Test yourself
1. Review of possibility, probability and deduction. Choose the correct answer(а, в or c).
1 It ______ a lovely day tomorrow.
A can be В could be С must be
2 I'm getting fat. I think I ______ eating the wrong kind of food.
A must be В can't be С can be
3 I'm not sure, but I ______ Sue in town last night.
A can see В must have seen С may have seen
4 Mike ______ driving to London tomorrow. He can't drive!
A might be В can't be С must be
5 My letter ______ yesterday, but it didn't.
A must have arrived В may arrive С should have arrived
6 I can hear footsteps in the flat upstairs, so there ______ someone there.
A must be В might be С can't be
7 We're very busy tomorrow so we ______ time to visit you. We aren't sure.
A could not have В might not have С ought to have
8 That girl ______ 20 years old. She looks about 12!
A maybe В must be С can't be
2. Review of permission and obligation. Choose the most suitable answer (а, в or с)
1 It isn't cold outside. You ______ wear a coat.
A mustn't В can С needn't
2 You ______ keep out of that room. It's private.
A don't have to В mustn't С must
3 You ______ fall asleep when you drive a car.
A mustn't В needn't С must
4 I'm going to retire soon. Then I won't ______ work any more.
A must В have to С can
5 You ______ vote in Britain until you are 18.
A have to В can С aren't allowed to
6 You ______ wear a uniform in the army.
A can В have to С mustn't
7 Tomorrow is a holiday. We ______ go to work.
A don't have to В aren't allowed to С have to
8 You ______ ride a bicycle on a motorway in Britain.
A must В don't have to С can't
Texts for reading
1. The Spirit of an Organization
Two sayings sum up the “spirit of an organization”. One is the inscription on Andrew Carnegie’s tombstone:
Here lies a man
Who knew how to enlist
In his service
Better men than himself
The other is the slogan of the drive to find jobs for the physically handicapped: “It’s the abilities, not the disabilities, that count.”
Management by objective tells a manager what he ought to do. The proper organization of his job enables him to do it, but it is the spirit of the organization that determines whether he will do it or not. It is the spirit that motivates, that calls upon a man’s reserves of dedication and effort, that decides whether he will give his best or do just enough to get by.
It is the purpose of an organization to “make common men do uncommon things” – said Lord Beveridge. No organization can depend on genius; the supply is always scarce and always unpredictable. But it is the test of an organization that it makes ordinary human beings perform better than they are capable of, that it brings out whatever strength there is in its members and uses it to make all other members perform better. It is the test of an organization that it neutralizes the weaknesses of its members.
Altogether the test of a good spirit is not that people get along together; it is performance, not conformance.
“Good human relations” not grounded in the satisfaction of good performance and the harmony of proper working relations are actually poor human relations and result in poor spirit. They do not make people grow; they make them conform and contract.
There are five areas in which practices are required to ensure the right spirit throughout management organization.
There must be high performance requirements; no excuse of poor or mediocre performance; and rewards must be based on performance.
Each management job must be a rewarding job in itself rather than just a step in the promotion ladder. There must be a rational and just promotion system.
Management needs a “charter” spelling out clearly who has the power to make life-and-death decisions affecting a manager; and there should be some way for a manager to appeal to a higher court.
In its appointments management must demonstrate that it realizes that integrity is the absolute requirement of a manager, the one quality that he has to bring with him and cannot be expected to acquire later on.
A man should never be appointed to a managerial position if his vision focuses on people’s weaknesses rather than on their strengths. He should be a realist. A man should never be appointed if he is more interested in the question: “Who is right?” than in the question: “What is right?” Management should never appoint a man who considers intelligence more important than integrity.