- •Передмова
- •Company structure
- •Vocabulary exercises and activities
- •Talking points Describing your department
- •Describing the activity of a department
- •Describing the staffing of the department
- •Describing the equipment/ premises of a department
- •Grammar Practice Present Simple – Present Continuous – State verbs – Linking Words/Phrases Relative Pronouns – Relative Adverbs – Position of Prepositions in Relative Clauses – Adverbs of Frequency
- •1. A) Put the verbs in brackets into the correct form of present simple or present continuous.
- •2. Underline the correct form of the verb.
- •3. Put the verbs in brackets into the correct form of present simple or present continuous.
- •4. Underline the correct linking words/phrases.
- •5. Join the sentences using who, which or whose, as in the example.
- •6. Put the adverbs of frequency in the correct position.
- •Test yourself
- •1. Choose the correct item.
- •2. Cross out the unnecessary word.
- •Forms of business in the united kingdom
- •Grammar Practice Past Simple – Past Continuous – Present Perfect Simple – Have gone (to) – Have been (to) – Present Perfect Continuous – The Definite Article – Clauses of Result
- •1. Put the verbs in brackets into the correct form of the past simple.
- •2. Underline the correct form of the verb.
- •3. A policeman asking a witness about an accident he saw. Put the verbs in brackets into the past simple or past continuous.
- •4. Put the verbs in brackets into present perfect simple.
- •5. Fill in the gaps with have/has gone or have/has been.
- •6. Fill in the gaps with the present perfect continuous form of the verbs in the list below. Talk wait work ride
- •7. Underline the correct word(s).
- •8. Fill in the gaps with so, such or such a(n).
- •Test yourself
- •9. Cross out the unnecessary word.
- •Management styles
- •Diagram: Different forms of management styles
- •What type of manager are you?
- •Grammar Practice Used to – Linking Words – Past Perfect Simple – Past Perfect Continuous – Must/Mustn’t/Needn’t – Comparative/Superlative forms
- •4. Put the verbs in brackets into the past perfect or past simple, then say which action happened first.
- •5. Put the verbs in brackets into the past perfect or the past perfect continuous.
- •7. Tick the correct sentence.
- •8. Put the adjectives into the comparative or superlative form.
- •Test yourself
- •1. Choose the correct item.
- •2. Complete each sentence with two to five words, including the word in bold.
- •Meeting a business partner
- •Greetings
- •Leavetaking
- •Closing phrases
- •Illustrative Dialogues
- •Semi-formal, informal
- •Grammar Practice Time Clauses – Future Simple – Be going to – Present Continuous – Time Conjunctions – Type 1 Conditionals – Future Continuous – Future Perfect – Linking Words/Phrases
- •2. Underline the correct word(s).
- •3. Put a tick next to the sentences which are correct (ν)and cross out (χ)the unnecessary word in the sentences that are incorrect.
- •4. Put the verbs in brackets into the correct tense.
- •5. Put the verbs in brackets into the future simple or the future continuous.
- •7. Put the verbs in brackets into the future simple, the future continuous or the future perfect.
- •8. Choose the correct linking words/phrases in bold to join the sentences below.
- •9. Put the verbs in brackets into the future simple or the be going to form.
- •Test yourself
- •1. Choose the correct item.
- •2. Write questions to which the words in bold are the answers.
- •Small talk
- •Small Talk: Conversation Starters
- •Small Talk Practice : At the Office
- •Small talk quiz
- •Talking point
- •Grammar Practice Reported Speech – Say/tell – Reported Statements – Reported questions – Reported Commands/Requests/Instructions – Introductory Verbs – Indirect Questions
- •Rewrite the sentences in reported speech.
- •3. Turn the following questions from direct into reported speech.
- •4. Turn the questions from direct speech into reported speech. (At the shop)
- •5. Complete each sentence with two to five words, including the word in bold.
- •6. Complete the following indirect questions.
- •7. Fill in the gaps with introductory verbs in the list in the correct form. Order invite admit threaten deny beg offer command complain
- •8. Turn the following sentences into reported speech.
- •Test yourself
- •Business trip
- •How you scored:
- •Grammar Practice The Passive – Changing from Active to Passive – Questions in Passive – As – Like
- •1. Choose the correct answers (Active or Passive).
- •2. Put the verbs in brackets into a suitable passive tense.
- •3. Choose the best way of continuing after each sentence.
- •5. Rewrite the following in the passive.
- •8. Fill in the gaps with as or like.
- •Telephoning
- •Incoming Calls:
- •Telephone - connecting quiz
- •Telephone - wrong number quiz
- •Telephone - appointments quiz
- •Comprehension сheck and vocabulary exercises
- •Grammar Practice The Modals
- •2. Permission: can, could, may, might, be allowed to. There are mistakes in some of these sentences. Find the mistakes and correct them.
- •3. Obligation and necessity . Re-write the sentences using the words in brackets.
- •4. Complete each sentence using the most suitable word in the box. Must have to have to had to having to have to
- •5. Needn't have and didn't need to. There are mistakes in some of these sentences. Find the mistakes and correct them.
- •6. Obligation and advice. Choose the most suitable answer — а, в or с
- •7. Possibility: may, might, could. Re-write each sentence making it unsure. Use the words in brackets.
- •8. Possibility: can. Complete the second sentence so that it has a similar meaning to the first sentence. Use can or may.
- •9. Probability: should, ought to. Re-write each sentence making it probable. Use the word in brackets.
- •10. Deduction: must, can't. Complete the sentences. Use must or can't and the correct form of the verb in brackets.
- •11. Requests, offers and suggestions. Write what you could say in these situations using the words in brackets.
- •Test yourself
- •1. Review of possibility, probability and deduction. Choose the correct answer(а, в or c).
- •2. Review of permission and obligation. Choose the most suitable answer (а, в or с)
- •Texts for reading
- •1. The Spirit of an Organization
- •In his service
- •2. Ten Effective Job Search Strategies
- •3. Multitasking.
- •4. International Business
- •5. We Europeans
- •6. Internet
- •Appendix 1
- •Irregular Verbs List
- •Verb to be
Closing phrases
|
Formal Semi-formal
Informal |
Good-bye. (Good) bye for now. Bye then. Bye-bye. Cheerio. All the best. Good luck. |
Illustrative Dialogues
-
Formal
Mr. Jones: Good morning, Mr. Smith.
Mr. Smith: Good morning. How are you?
Mr. Jones: Very well, thank you. And you?
Mr. Smith: Quite well, thank you.
-
Semi-formal, informal
* * *
Chris: Hello, Jenny.
Jenny: Hello, Chris. How are you?
Chris: Fine, thanks. What about you?
Jenny: Oh, not too bad.
* * *
David: Hello.
Jean: Hello, David. How are you getting on?
David: All right, thanks. And how are things with you?
David: Oh, more or less the same as usual.
-
Formal
* * *
Mr. Adams: I’m afraid I must be going.
Mr. Brent: Must you really?
Mr. Adams: Yes, I’m afraid so. I’ve got some urgent work to do.
Mr. Brent: Well, I won’t keep you then.
Mr. Adams: Good-bye.
Mr. Brent: Good-bye. Remember me to your wife.
Mr. Adams: Thank you. I will.
-
Semi-formal, informal
* * *
Susan: Well, I must be off now.
Mary: Stay and have a cup of coffee first.
Susan: Thanks very much but I really must go. I’ve got an interview for a job tomorrow morning.
Mary: Oh. Well, you’d better go to bed early then.
Susan: Yes. Well, cheerio then.
Mary: Bye. And good luck.
Susan: Thanks. I’ll let you know how I get on.
* * *
Andrew: I’ve come to say good-bye.
Roger: When are you off?
Andrew: My plane leaves at 12.30 tomorrow.
Roger: Well, have a good journey.
Andrew: Thanks. Good-bye.
Roger: Bye. Keep in touch.
Andrew: I will. And thanks for everything.
Roger: Don’t mention it. Well, all the best.
Andrew: Thanks. Bye-bye.
Exercise 1. Complete the four conversations. Use the phrases in the box.
|
(a) it was very nice meeting you. (b) Good to see you again. (c) …let me introduce you… (d) Pleased to meet you. |
(e) I look forward to seeing you in Kyiv. (f) How do you do? (g) May I introduce myself? (h) How’s life? |
* * *
Peter: Harry, (1) … to Julie Foster. Julie, this is Harry Wilson. Harry, this is Julie Foster.
Julie: Hello. (2) …
Harry: Pleased to meet you, too.
* * *
Mr. Shaw: Excuse me, are you Mrs. Price?
Mrs. Price: Yes, that’s right.
Mr. Shaw: (3) ….. I’m Robert Shaw.
Mrs. Price: How do you do?
Mr. Shaw: (4) …..
* * *
Joe: Hello, Bob. How are you getting on?
Bob: Fine, thanks, Joe. (5) ……
Joe: Nice to see you, too. How’s family?
Bob: They’re all very well. (6) ……
Joe: Oh, not too bad, but very busy.
* * *
Tom: I’m afraid I must go now.
Peter: Well, (7) ………
Tom: I really enjoyed meeting you, too.
Peter: (8)………
Tom: I do, too. See you soon.
Forms of Address
The most frequently used forms of address are:
Mister (Mr) - to a man e.g. Mister Johnson, Mr Smith
Mistress (Mrs) - to a married woman e.g. Mrs Joseph, Mrs Green
Miss - to unmarried woman e.g. Miss Dee, Miss White
Ms [miz] - to a woman not depending on her marital status e.g. Ms Lee
Doctor (Dr) a) to a medical doctor e.g. Doctor (use alone)
b) to a person with a degree of Doctor of Philosophy or Doctor of
Science (the surname is always included) e.g. Dr Brown
Sir - to a man
Madam - to a woman (ma’am)
Officer - to a policeman
Father - to a priest
My Lord - to a peer, to a bishop, a British judge
Professor - to a University teacher at the highest level
Ladies and Gentlemen - as a formal opening of a speech
If you want to know the place of work and living of a person you are talking to you may use such phrases:
|
Where are you from? Where’s she from? Where’s he from? What company are you from? What country are you from? |
I’m from Ukraine. She is from Kyiv. He’s from Ukrforestry. I’m from Forestry Equipment. I’m from the USA. |
Exercise 2. Choose the best answer.
-
When you address a middle-aged man whose name you do not know, you say:
-
Mister; b) Sir; c) Excuse me, please.
-
If it is a woman, you say:
a) Madam; b) Lady; c) Ms; d) Excuse me, please.
-
If you want to address an American tourist (Mrs Jane Hardy) whom you have known for a few days, you say:
a) Madam; b) Mrs Hardy; c) Jane.
-
If you want to address an eminent British scientist (Doctor John Lonsdale), aged 50, you say:
-
Mr Lonsdale; b) Dr Lonsdale; c) Doctor; d) John.
-
If you want to address a visiting English teacher called Helen Parker, aged 25-30 (unmarried), you call her:
-
Helen; b) Miss Helen; c) Miss Parker; d) Miss.
Exercise 3. Complete the dialogue.
1. A.: Bob Crawford?
B.:………………..
2. A.: Hello. I’m Helen Kirby from General Technologies. How do you do?
B.: ……………………….
3. A.: It’s a pleasure. Did you have a good trip?
B.: ………………………
4. A.: Oh, let me introduce you to Charlie Vitto. He’s our financial manager.
B. ………………………………
Exercise 4.
-
Introduce the staff of your company, using phrases:
Let me introduce my staff to you. This is ……….. .
He (She) is ……………… .
I’d like you to meet ……………. . He (She) is …………… .
May I introduce ……………… to you. He (She) is …………… .
-
Ask a representative of a foreign firm:
-
What company he represents; about his official position in the company; what country he comes from.
-
If he would like something to drink, offer him a cup of coffee (tea, juice).
-
Ask him about his plans for tomorrow; fix an appointment for tomorrow; say “good-bye”.
Exercise 5. Make up your own dialogues using the questions from Exercise 4.
Exercise 6. Which of the following do you think are important to make a good conversation? Tick your choices and add suggestions.
-
listen carefully
-
give only “yes” or “no” answers
-
show interest and ask questions
-
both listen and talk
-
answer questions and add extra information
-
only ask questions if you are the host
-
……………………………….
-
……………………………….
-
……………………………….
-
……………………………….