- •Передмова
- •Company structure
- •Vocabulary exercises and activities
- •Talking points Describing your department
- •Describing the activity of a department
- •Describing the staffing of the department
- •Describing the equipment/ premises of a department
- •Grammar Practice Present Simple – Present Continuous – State verbs – Linking Words/Phrases Relative Pronouns – Relative Adverbs – Position of Prepositions in Relative Clauses – Adverbs of Frequency
- •1. A) Put the verbs in brackets into the correct form of present simple or present continuous.
- •2. Underline the correct form of the verb.
- •3. Put the verbs in brackets into the correct form of present simple or present continuous.
- •4. Underline the correct linking words/phrases.
- •5. Join the sentences using who, which or whose, as in the example.
- •6. Put the adverbs of frequency in the correct position.
- •Test yourself
- •1. Choose the correct item.
- •2. Cross out the unnecessary word.
- •Forms of business in the united kingdom
- •Grammar Practice Past Simple – Past Continuous – Present Perfect Simple – Have gone (to) – Have been (to) – Present Perfect Continuous – The Definite Article – Clauses of Result
- •1. Put the verbs in brackets into the correct form of the past simple.
- •2. Underline the correct form of the verb.
- •3. A policeman asking a witness about an accident he saw. Put the verbs in brackets into the past simple or past continuous.
- •4. Put the verbs in brackets into present perfect simple.
- •5. Fill in the gaps with have/has gone or have/has been.
- •6. Fill in the gaps with the present perfect continuous form of the verbs in the list below. Talk wait work ride
- •7. Underline the correct word(s).
- •8. Fill in the gaps with so, such or such a(n).
- •Test yourself
- •9. Cross out the unnecessary word.
- •Management styles
- •Diagram: Different forms of management styles
- •What type of manager are you?
- •Grammar Practice Used to – Linking Words – Past Perfect Simple – Past Perfect Continuous – Must/Mustn’t/Needn’t – Comparative/Superlative forms
- •4. Put the verbs in brackets into the past perfect or past simple, then say which action happened first.
- •5. Put the verbs in brackets into the past perfect or the past perfect continuous.
- •7. Tick the correct sentence.
- •8. Put the adjectives into the comparative or superlative form.
- •Test yourself
- •1. Choose the correct item.
- •2. Complete each sentence with two to five words, including the word in bold.
- •Meeting a business partner
- •Greetings
- •Leavetaking
- •Closing phrases
- •Illustrative Dialogues
- •Semi-formal, informal
- •Grammar Practice Time Clauses – Future Simple – Be going to – Present Continuous – Time Conjunctions – Type 1 Conditionals – Future Continuous – Future Perfect – Linking Words/Phrases
- •2. Underline the correct word(s).
- •3. Put a tick next to the sentences which are correct (ν)and cross out (χ)the unnecessary word in the sentences that are incorrect.
- •4. Put the verbs in brackets into the correct tense.
- •5. Put the verbs in brackets into the future simple or the future continuous.
- •7. Put the verbs in brackets into the future simple, the future continuous or the future perfect.
- •8. Choose the correct linking words/phrases in bold to join the sentences below.
- •9. Put the verbs in brackets into the future simple or the be going to form.
- •Test yourself
- •1. Choose the correct item.
- •2. Write questions to which the words in bold are the answers.
- •Small talk
- •Small Talk: Conversation Starters
- •Small Talk Practice : At the Office
- •Small talk quiz
- •Talking point
- •Grammar Practice Reported Speech – Say/tell – Reported Statements – Reported questions – Reported Commands/Requests/Instructions – Introductory Verbs – Indirect Questions
- •Rewrite the sentences in reported speech.
- •3. Turn the following questions from direct into reported speech.
- •4. Turn the questions from direct speech into reported speech. (At the shop)
- •5. Complete each sentence with two to five words, including the word in bold.
- •6. Complete the following indirect questions.
- •7. Fill in the gaps with introductory verbs in the list in the correct form. Order invite admit threaten deny beg offer command complain
- •8. Turn the following sentences into reported speech.
- •Test yourself
- •Business trip
- •How you scored:
- •Grammar Practice The Passive – Changing from Active to Passive – Questions in Passive – As – Like
- •1. Choose the correct answers (Active or Passive).
- •2. Put the verbs in brackets into a suitable passive tense.
- •3. Choose the best way of continuing after each sentence.
- •5. Rewrite the following in the passive.
- •8. Fill in the gaps with as or like.
- •Telephoning
- •Incoming Calls:
- •Telephone - connecting quiz
- •Telephone - wrong number quiz
- •Telephone - appointments quiz
- •Comprehension сheck and vocabulary exercises
- •Grammar Practice The Modals
- •2. Permission: can, could, may, might, be allowed to. There are mistakes in some of these sentences. Find the mistakes and correct them.
- •3. Obligation and necessity . Re-write the sentences using the words in brackets.
- •4. Complete each sentence using the most suitable word in the box. Must have to have to had to having to have to
- •5. Needn't have and didn't need to. There are mistakes in some of these sentences. Find the mistakes and correct them.
- •6. Obligation and advice. Choose the most suitable answer — а, в or с
- •7. Possibility: may, might, could. Re-write each sentence making it unsure. Use the words in brackets.
- •8. Possibility: can. Complete the second sentence so that it has a similar meaning to the first sentence. Use can or may.
- •9. Probability: should, ought to. Re-write each sentence making it probable. Use the word in brackets.
- •10. Deduction: must, can't. Complete the sentences. Use must or can't and the correct form of the verb in brackets.
- •11. Requests, offers and suggestions. Write what you could say in these situations using the words in brackets.
- •Test yourself
- •1. Review of possibility, probability and deduction. Choose the correct answer(а, в or c).
- •2. Review of permission and obligation. Choose the most suitable answer (а, в or с)
- •Texts for reading
- •1. The Spirit of an Organization
- •In his service
- •2. Ten Effective Job Search Strategies
- •3. Multitasking.
- •4. International Business
- •5. We Europeans
- •6. Internet
- •Appendix 1
- •Irregular Verbs List
- •Verb to be
Incoming Calls:
Tip 1- All incoming calls should be answered in a timely manner.
Tip 2- Business telephones should always be answered with a phrase like, "Good morning, ABC Company, Carol speaking, may I help you?" In a busy office setting that fields hundreds of calls each day, this particular phrase may be too much to say. If so, it can be shortened to a phrase that is less wordy. But the name of the company needs to be stated as soon as the phone is answered along with the person's name who answered the phone. This lets the caller know that they have indeed reached the right business, and lets them know with whom they are speaking.
Tip 3- Never put a caller on hold, but if you have to, be sure to check back with them every minute or so and ask if they would like to continue to hold. This lets them know that they have not been forgotten, and that you are attending to their call.
Tip 4- Speak clearly and slowly when you answer a business telephone. Do not slur or mumble your words. Speak with confidence so the person on the other end has the feeling that you know what you are doing.
Tip 5- Never be rude to a caller, no matter how nasty they are. Always remember to handle yourself in a professional, business-like manner. This includes handling the situation in a calm, cool manner.
Outgoing Calls:
Tip 1- Same as Tip 4 above--Speak clearly and slowly when you make a business call. Time may be money, but if the other party cannot understand what you are saying, then you might as well have saved your breath and not made the call at all.
Tip 2- Same as Tip 5 above--All customers expect to work with a professional organization. One sign of a professional organization is how they are treated by the people who work there.
Tip 3- When calling another business, it is proper etiquette to give your name and the company's name you work for to whomever answers the telephone. Do not make them guess who it is or make them pry it out of you.
Tip 4- If you get the wrong number, apologize to the person who answers the phone--do not just hang up. This is especially important nowadays when people have Caller ID on their phone lines. All they have to do is to check their device to find out who just rudely hung up on them.
Tip 5- When leaving a phone message, always state your name, company, phone number and reason for calling. Do not stammer or stutter and use up an unreasonable amount of time.
LANGUAGE PRACTICE
Exercise 1. Fill in the gaps in the conversation with the phrases on the right.
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Claire: Hello, finance department Female: Hello, ___________(1) Adrian Hopwood, please? Claire: I’m , ___________(2) in a meeting at the moment., ___________(3) ? Female: No I need to talk to Mr Hopwood, I think. What time will he be out of the meeting? Claire: In about an hour. ___________(4) Female: Okay, I’ll do that. Claire: Or , ___________(5) ? Female: Actually, would you mind?, ___________(6) Jennifer McAndrews called and that I’m in the office all day if he could call me back. Claire: Can , ___________(7) , please? Female: Yes, it’s 5556872. Claire: 5556872. Okay, , ___________(8) Female: Thanks very much for your help, bye! Claire: Goodbye!
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Exercise 2. Put the lines in the correct order to make two telephone conversations.
***
No, it’s 5558790.
Oh. Can I check the number I’ve got…. is that not 5568790?
No problem! Bye!
Rachel Allsop please.
I’m sorry, You must have the wrong number. There’s no-one of that name here.
Hello, this is the press office.
Oh sorry about that. I must have dialed the wrong number.
***
I’m sorry, you’ve got the wrong number, but he does work here. I’ll try and put you through. In future his direct number is 5558770.
No problem. Hang on a moment and I’ll put you through to Paul’s extension.
Did I not dial that?
No you rang 5558790.
Hello. Paul Richards, please.
Oh, sorry to have troubled you.
Hello, press office, can I help you?
Thanks.
Exercise 3. Look at two conversations below. Rie Sakimoto is trying to call James Croft. Choose the correct words for Rie.
1
Marcia: Hello, Marcia Fox.
Rie: a) Hello, can I speak to James Croft, please?
b) Hello, can James Croft speak to me, please?
c) Hello, where is James Croft, please?
Marcia: He's in a meeting at the moment. Can I take a message?
Rie: a) Tell him Rie Sakimoto called, please.
b) Could you tell him that Rie Sakimoto called, please.
c) Could you tell him that Rie Sakimoto called in, please.
Marcia: Sure. Does he have your number?
Rie: a) I'll give it to you in case. It's seven hundred and thirty, two thousand nine hundred and fifty one.
b) I'll give it to you in case. It's seven thirty, twenty nine, fifty one.
c) give it to you in case. It's seven three zero, two nine five one.
Marcia: I'll tell him you called.
Rie: Thank you. Bye.
2
Marcia: Hello, Marcia Fox.
Rie: a) Hello, where is James Croft, please?
b) Hello, is James Croft, please?
c) Hello, is James Croft there, please?
Marcia: Yes, I'll just put you though.
James: Hello, James Croft.
Rie: a) Hello James. It's Rie Sakimoto here.
b) Hello James. I am Rie Sakimoto.
c) Hello James. Here is Rie Sakimoto.
James: Hi Rie. How are you?
Rie: a) Fine thank you.
b) Fine thank you. And you?
c) Very healthy thank you. And you?
James: Not so bad thanks. How can I help you?
Exercise 4. Imagine you are making a telephone call. You are arranging an appointment to see someone. What phrases might you use or hear?
Try to complete the conversation with appropriate phrases.
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Michelle: Mr Hibberd’s office! Peter: Hello, ____________ (1) Michelle: ____________ (2) until lunchtime. Can I take a message? Peter: Well, ____________ (3) to see him, please. It’s Peter Jefferson here. Michelle: Could you hold on for a minute, Mr Jefferson. ____________ (4) . So ____________ (5) ? Peter: Some time next week if possible. I gather he’s away the following week. Michelle: Yes, that’s right, he’s on holiday for a fortnight. Peter: Well, I need to see him before he goes away. So ____________ (6) ? Michelle: Wednesday . let me see . he's out of the office all morning. But he's free in the afternoon, after about three. Peter: Three o'clock is difficult. But ____________ (7) Michelle: ____________ (8) , in Mr Hibberd's office? Peter: Yes, that sounds fine. Thanks very much. Michelle: Okay, then. Bye. |
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