
- •Передмова
- •Company structure
- •Vocabulary exercises and activities
- •Talking points Describing your department
- •Describing the activity of a department
- •Describing the staffing of the department
- •Describing the equipment/ premises of a department
- •Grammar Practice Present Simple – Present Continuous – State verbs – Linking Words/Phrases Relative Pronouns – Relative Adverbs – Position of Prepositions in Relative Clauses – Adverbs of Frequency
- •1. A) Put the verbs in brackets into the correct form of present simple or present continuous.
- •2. Underline the correct form of the verb.
- •3. Put the verbs in brackets into the correct form of present simple or present continuous.
- •4. Underline the correct linking words/phrases.
- •5. Join the sentences using who, which or whose, as in the example.
- •6. Put the adverbs of frequency in the correct position.
- •Test yourself
- •1. Choose the correct item.
- •2. Cross out the unnecessary word.
- •Forms of business in the united kingdom
- •Grammar Practice Past Simple – Past Continuous – Present Perfect Simple – Have gone (to) – Have been (to) – Present Perfect Continuous – The Definite Article – Clauses of Result
- •1. Put the verbs in brackets into the correct form of the past simple.
- •2. Underline the correct form of the verb.
- •3. A policeman asking a witness about an accident he saw. Put the verbs in brackets into the past simple or past continuous.
- •4. Put the verbs in brackets into present perfect simple.
- •5. Fill in the gaps with have/has gone or have/has been.
- •6. Fill in the gaps with the present perfect continuous form of the verbs in the list below. Talk wait work ride
- •7. Underline the correct word(s).
- •8. Fill in the gaps with so, such or such a(n).
- •Test yourself
- •9. Cross out the unnecessary word.
- •Management styles
- •Diagram: Different forms of management styles
- •What type of manager are you?
- •Grammar Practice Used to – Linking Words – Past Perfect Simple – Past Perfect Continuous – Must/Mustn’t/Needn’t – Comparative/Superlative forms
- •4. Put the verbs in brackets into the past perfect or past simple, then say which action happened first.
- •5. Put the verbs in brackets into the past perfect or the past perfect continuous.
- •7. Tick the correct sentence.
- •8. Put the adjectives into the comparative or superlative form.
- •Test yourself
- •1. Choose the correct item.
- •2. Complete each sentence with two to five words, including the word in bold.
- •Meeting a business partner
- •Greetings
- •Leavetaking
- •Closing phrases
- •Illustrative Dialogues
- •Semi-formal, informal
- •Grammar Practice Time Clauses – Future Simple – Be going to – Present Continuous – Time Conjunctions – Type 1 Conditionals – Future Continuous – Future Perfect – Linking Words/Phrases
- •2. Underline the correct word(s).
- •3. Put a tick next to the sentences which are correct (ν)and cross out (χ)the unnecessary word in the sentences that are incorrect.
- •4. Put the verbs in brackets into the correct tense.
- •5. Put the verbs in brackets into the future simple or the future continuous.
- •7. Put the verbs in brackets into the future simple, the future continuous or the future perfect.
- •8. Choose the correct linking words/phrases in bold to join the sentences below.
- •9. Put the verbs in brackets into the future simple or the be going to form.
- •Test yourself
- •1. Choose the correct item.
- •2. Write questions to which the words in bold are the answers.
- •Small talk
- •Small Talk: Conversation Starters
- •Small Talk Practice : At the Office
- •Small talk quiz
- •Talking point
- •Grammar Practice Reported Speech – Say/tell – Reported Statements – Reported questions – Reported Commands/Requests/Instructions – Introductory Verbs – Indirect Questions
- •Rewrite the sentences in reported speech.
- •3. Turn the following questions from direct into reported speech.
- •4. Turn the questions from direct speech into reported speech. (At the shop)
- •5. Complete each sentence with two to five words, including the word in bold.
- •6. Complete the following indirect questions.
- •7. Fill in the gaps with introductory verbs in the list in the correct form. Order invite admit threaten deny beg offer command complain
- •8. Turn the following sentences into reported speech.
- •Test yourself
- •Business trip
- •How you scored:
- •Grammar Practice The Passive – Changing from Active to Passive – Questions in Passive – As – Like
- •1. Choose the correct answers (Active or Passive).
- •2. Put the verbs in brackets into a suitable passive tense.
- •3. Choose the best way of continuing after each sentence.
- •5. Rewrite the following in the passive.
- •8. Fill in the gaps with as or like.
- •Telephoning
- •Incoming Calls:
- •Telephone - connecting quiz
- •Telephone - wrong number quiz
- •Telephone - appointments quiz
- •Comprehension сheck and vocabulary exercises
- •Grammar Practice The Modals
- •2. Permission: can, could, may, might, be allowed to. There are mistakes in some of these sentences. Find the mistakes and correct them.
- •3. Obligation and necessity . Re-write the sentences using the words in brackets.
- •4. Complete each sentence using the most suitable word in the box. Must have to have to had to having to have to
- •5. Needn't have and didn't need to. There are mistakes in some of these sentences. Find the mistakes and correct them.
- •6. Obligation and advice. Choose the most suitable answer — а, в or с
- •7. Possibility: may, might, could. Re-write each sentence making it unsure. Use the words in brackets.
- •8. Possibility: can. Complete the second sentence so that it has a similar meaning to the first sentence. Use can or may.
- •9. Probability: should, ought to. Re-write each sentence making it probable. Use the word in brackets.
- •10. Deduction: must, can't. Complete the sentences. Use must or can't and the correct form of the verb in brackets.
- •11. Requests, offers and suggestions. Write what you could say in these situations using the words in brackets.
- •Test yourself
- •1. Review of possibility, probability and deduction. Choose the correct answer(а, в or c).
- •2. Review of permission and obligation. Choose the most suitable answer (а, в or с)
- •Texts for reading
- •1. The Spirit of an Organization
- •In his service
- •2. Ten Effective Job Search Strategies
- •3. Multitasking.
- •4. International Business
- •5. We Europeans
- •6. Internet
- •Appendix 1
- •Irregular Verbs List
- •Verb to be
What type of manager are you?
We all have had experience working under various management styles. In some instances we may have preferred a manager with one style, while in another situation we may have preferred working under a totally different style. For example, while working on a particular project we may have preferred close supervision and yet most other times during our working career we preferred more freedom and independence from those supervising us as we worked through a particular assignment. We may have preferred the flexibility to present a final product to our manager.
Management theorists and management development programs have informed us that there are definite benefits to a particular style of management - usually the style the theorists or programs were advocating. Consequently, we have heard extolled over the years the advantages of such management philosophies and programs as Theory Y, Participative Management, System 4, 9.9, Management by Walking Around, Open Circles, Total Quality Management, Continuous Improvement and Employee Empowerment, to name only a few.
As managers we must select a management style that is best suited for us individually, our area of responsibility, those we manage and finally the organization that employs us. We may also require varying management styles depending on a specific assignment, the employees being managed, our natural tendencies and our employer's proclivities. Our style largely determines the performance outcome of those we supervise. Therefore, in order to determine the most appropriate management style we must first review previous results produced as a result of our personal management approach.
1. I have the final say over decisions made within my group.
Absolutely
Most
of the time
I
let group members make their own decisions
2. I have the final say over decisions made within my group.
Absolutely
Most
of the time
I
let group members make their own decisions
3. I tell group members what to do, how to do it, and when I want it done.
All
of the time
Occasionally
Rarely
4. If a group member makes a mistake, they are reprimanded or punished.
Rarely.
Mistakes are a sign that a new strategy is needed.
Almost
never. Group members can resolve problems on their own.
Absolutely
5. I carefully watch group members to be sure they are performing tasks properly.
Never.
Group members know more about their job than I do.
Somewhat.
I offer guidance if it is needed.
Always
6. Group members need clear rewards and punishments in order to complete tasks and meet goals.
Disagree.
Group members should establish their own goals and objectives.
Agree
Somewhat
agree. They also need to feel involved and committed to the process
7. Group members are motivated by a need for security.
No
Somewhat
Yes
8. I accept input from group members.
Yes,
but I have the final say over all decisions.
Never.
I don't have time to worry about other people's ideas.
Absolutely.
I allow group members to guide the decision-making process.
9. I ask for advice from group members when things go wrong.
No
Yes,
and I let group members resolve problems on their own.
Often.
I want input from group members when resolving problems.
10. I want group members to feel involved and relevant in the decision-making process.
Much
of the time
Never
All
of the time
11. When there are problems in the group, I work with members to arrive at a reasonable resolution.
Oftentimes.
Group members should offer suggestions.
Never.
I will decide how to fix the problem.
Always.
Group members should work together to fix the problem.
12. I want to help group members fulfill their potential.
Absolutely
Not
really
Occasionally
13. I prefer when decisions are made through group consensus.
Occasionally
Never
Always
14. Big decisions should have the approval of the majority of the group.
Always
Never.
Group leaders are in charge of making decisions.
Sometimes.
Group members should offer input.
15. I let group members decide what needs to be done and how to do it.
Never
Occasionally
Always
16. I allow group members to carry out their role with little of my input. They know more about their job than I do.
Neutral
Disagree
Agree