2.3. Read the dialogue

-Good morning. Monarch Hotel. How may I help you?

-Good morning, my name is Sarah Smith; I'd like to talk to manager of your hotel.

-Yes, certainly, I'm putting you through.

-Thank you.

-Hello, my name is Mary Jackson. I am a manager of Monarch Hotel.

-Hello, my name is Sarah Smith, I want to speak to you about arranging of accommodation in your hotel. I'd like to find out what is location of your hotel and how far is city center from it?

- Our hotel is right in city center. Moreover, Monarch Hotel is 18th century, it's very old, but it has a perfect outlook with beautiful fa9ade. Near there are top restaurants, - for those who like opera there are Opera House; and a lot of shopping centers -around.

- Great. Another question is how are we going to get there? Is there some transport for travelers to get to the hotel and back to airport?

- Of course. We have a hotel «shuttle» cars and it will always be in your order. The next question: touches facilities of hotel.

- We have health club, gym, pool, sauna, shop, but all this you will share with other

hotel guests.

- Ok. And what about meals?

- We have magnificent outstanding cooking. I'm sure you will like it.

- I hope so. Is that all included in the prices quoted to you?

- Yes, certainly.

- How much is that and when do we need to pay?

- It is about $2000 and you can carry out your payment by 31 December.

- All right. Thank you. We'll think about it. Good Bye.

2.4. Dialogue: Hotel Сharges

Jessica is going on speaking with the front desk clerk.

— Will you be paying by credit card?

— Yes, Master card. Here you are.

— I'll just take an impression of your card. ... Here is your credit card, and your room key.

— Thank you.

— This is your room charge card. You'll need this if you charge anything in the restaurant or lobby shops. Could you sign it here? ... Thank you.

Exercise 2.5. Answer these questions:

Did anything seem strange in the check-in procedure ?

Lesson 3. Skills

3. 1. Dialogue: Reserving an Аirline Ticket.

Travel agent Good morning. Can I help you?

Nancy Lee Yes, I’d like reserve a seat for a flight to Hong Kong.

Travel agent Hong Kong ? Would that be a round trip ticket or one way?

Nancy Lee Round-trip , please.

Travel agent And for what date?

Nancy Lee The eighteenth, if possible.

Travel agent Friday, the eighteenth? Yes. That’s fine . Do you have a fixed date in mind, or do you want an open ticket?

Nancy Lee An open ticket.

Travel agent OK. Do you want a morning flight or an afternoon flight?

Nancy Lee What’s available?

Travel agent Well, there is a Cathay Pacific flight at ten-thirty and a US Air one at twelve-thirty.

Nancy Lee I ‘ll take the Cathay Pacific one.

Travel agent OK. If you ‘ll just wait a minute, I’ll check to see if there’s room. Yes, that’s fine.

Nancy Lee Oh, good. How much is it?

Travel agent One thousand, eight hundred and seventy dollars.

Nancy Lee Ok. Thanks.

Travel agent Now, can I have your details, please?