- •Министерство образования и науки российской федерации
- •Раздел 1 Визит зарубежного партнера.
- •1.2 Direct address.
- •1.3 Introduction.
- •1.4 Вопросы о профессии и имени человека.
- •Lesson II. Skills.
- •2.1. Read the dialogues and make up similar situations.
- •2.2 Test yourself:
- •Unit II. Employment.
- •Introduction of new words;
- •I.2 . Listening: Text «Employment»
- •1. Vocabulary
- •Lesson 2. A Job Аdvertisement.
- •Vocabulary:.
- •Lesson 3. The Resume. Application Form.
- •Sample of a Resume
- •1Find the English equivalents of the following words :
- •2. Fill in the gaps in the brackets and translate the sentences into Russian
- •3. Find the words defined below :
- •4. Choice list
- •1. Listening. Dialogues.
- •2. Reading. Booking procedure. Hotel contracting
- •3. Skills.
- •Lesson 2.
- •2.3. Read the dialogue
- •2.4. Dialogue: Hotel Сharges
- •Lesson 3. Skills
- •3. 1. Dialogue: Reserving an Аirline Ticket.
- •Unit IV Arriving to the country
- •4.3. Immigration Control.
- •Lesson II. Reading. A t the Customs.
- •Lesson III. Skills. The Customs and Passport Control. Ex. 4.6.. Read the dialogue and make your own one: At the airport.
- •Business Letter Structure. Business Correspondence.
- •Unit V. Everyday Life and Services. Catering. Car Rent.
- •At the Hotel.
- •Lesson II.
- •Lesson III.
- •Клише и выражения писем
- •2. Asking for catalogues, price-lists, prospects
- •3.Asking for details: We would like to know more about … you offered…
- •4. Asking for samples and demonstrations
- •5. Suggestions terms , methods of payment, discounts
- •Unit VI. At a company. ( знакомство с фирмой, обсуждение планов дальнейшей работы). Письмо-предложение.
- •Lesson I. Small Talk.
- •6. 2. Look at the tableand tell about the sructure of a company:
- •Vice-president , vice-president, vice- president, vice-president, Senior
- •6.3. Who’s responsible for business system?
- •7.1. Платеж как важнейшее звено внешнеторговой операции
- •Lesson 2. Money. Currency.
- •Vocabulary:
- •Vocabulary:
- •7.4. Currencies. Pounds and Pence, Dollars and Cents.
- •Vocabulary:
- •Lesson III. Skills . Forms of Payment. Letter of Payment.
- •6.4. Ways of Payment
- •Leter of Payment.
- •II. Check if you remember:
- •Unit VIII. Orders. Заказы ( изменение заказа, отзыв заказа, изменение условий встречный запрос. ) ( Changes in Business).
- •8.1 Conpoводительное письмо
- •Lesson II. Изменение условий: ( Changes of Business)
- •Клише и выражения, описывающие различные изменения:
- •Клише и выражения письма-отзыва заказа:
- •8.3. Letter: Breach of contract:
- •Unit 9. Complains and adjustments.
- •I. Openings:
- •II. Explaining the problem:
- •III. Suggestion of a solution:
- •Lesson II.
- •9.2. Letter of adjustment
- •Lesson III. Контрольное задание :
- •192171, Г. Санкт-Петербург, ул. Седова, 55/1
Lesson 2.
2.1. Read the text:
ВOOKING PROCEDURE.
Once the client has signed the booking form, you must collect the appropriate deposit payment. If the client pays in cash or by cheque, you should issue a receipt according to office procedure and then forward this payment to the tour operator concerned.
However, if the client pays with a credit card, you should make sure he or she has completed and signed the credit card section on the booking form. You may find also that from time to time the operator may want the client to sign a Standard Sales Voucher instead.
Of course, it is important for the client to take out insurance. If the tour operator's insurance is chosen, make sure the booking form is correctly completed and then add the premium to the deposit.
Should the client decide on the alternative insurance policy or perhaps no insurance at all (not to be advised), make sure this is properly noted on the booking form. Remember that if you sell our own group's travel insurance, you can earn up to 45 per cent commission.
Once the booking has been signed, it should been sent to the tour operator immediately. If the option expiry date is coming up soon, it is best to telephone and make arrangements to extend the option so as to avoid any risk at the booking arriving too late. When the tour operator receives the booking form, all the details such as flight reservations or hotel rooms will be confirmed.
2.. 2.. Read the text «Hotel Contracting» and answer these questions.
A) Who is Gary David?
B) What does his job involve?
C) In his opinion, how cooperative are the hoteliers he has been working with?
HOTEL CONTRACTING
Hotel contracting is one of the most crucial activities of any holiday company's business - it is also one of the most demanding with endless round of resorts and hotels and the inevitable negotiations of next season's rates.
«We need hotels as much as they need us, said ‘Cadogan Travel's tour operations general manager Gary David, who has made thirty-four visits to nine destinations featured in the winter brochure. «But they play games; there's a lot of bluffing going on."
He claims this year to have toured 170 hotel and self-catering properties, viewed 500 bedrooms and visited sixty-five handling agents. This is an addition to briefing couriers, inspect agents. This is an addition to briefing couriers, inspecting hotel noticeboards to make sure material is well displayed (it often isn't), visiting the tourist offices for each destination and dealing with forty airlines that serve the resorts.
«There are all sorts of politics,» said Mr David. «It is a question of attitude as well because some hoteliers like bigger operators while others do not."
At Gibraltar's Rock Hotel, the manager agreed to contributions for advertising and brochures, whereas in Tangier, the Rif Hotel manager to move from his 20 per cent hike in rates.
However, bartering for room rates is only one aspect of Gary David's work. Others cover increases in room allocations, upgrades, added extras such as wine, fruit or flowers, afternoon tea, improved child reductions, long-stay deals and contributions towards advertising, which are all used to improve overall deal.
Another way of getting a better deal from hoteliers is to introduce a new section to the brochure which promotes a top hotel in each resort, and use this a bargaining tool, or give out awards to tempt them to give better discounts.
» In Gibraltar I've had to drop two hotels because of poor standards so I've got a shortfall in capacity. I've got now to push for increased room allocation, but I'm dealing with hoteliers who don't need me because most cater for business traffic."