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Microsoft Windows XP Networking Inside Out

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Index to Troubleshooting Topics

Index to Troubleshooting Topics

D

I

Topic

Description

Page

Diagnostic tools

Your network connectivity appears normal,

351

 

but Ping does not work.

 

 

 

 

Dial-up connections

You need to solve common dial-up connection

110

 

problems.

 

 

 

 

Infrared networking

You encounter problems with infrared

551

 

connections.

 

 

 

 

Internet

You want to use ICS with earlier versions

303

Connection Sharing

of Windows.

 

 

 

 

Internet security

You encounter problems related to your security

147

 

zone settings.

 

 

 

 

P

Parental controls

You forgot your supervisor password and need to

159

 

 

 

remove it by editing the registry.

 

R

 

 

 

Remote Assistance

You want to use Remote Assistance with a

501

 

 

 

dynamic IP address.

 

 

 

 

 

 

Remote Desktop

You cannot connect to a Remote Desktop host.

485

V

 

 

 

VPN and firewalls

Your VPN connection is blocked by a firewall.

516

 

 

 

 

 

 

VPN and the Internet

Using a VPN might interrupt your Internet

515

 

 

connection.

 

W

 

 

 

Wireless networking

You encounter problems with your Wi-Fi

555

 

connections.

629

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accounts

Index

Symbols and Numbers

- (hyphen) in ICF log, 128 10Base-T Ethernet standard,

61–62

100Base-T Ethernet standard, 62 1000Base-T Ethernet standard,

62

A

access. See also permissions controlling Web server, 266–67 to domain resources, 336–43

browsing for resources, 337 creating network place,

340–41

mapping network drive, 339, 342–43

overview, 336

searching Active Directory, 337–39

sharing resources through groups, 336–37

UNC path or HTTP address, 343

from XP Home Edition, 311, 344

entering user’s access level in Network Identification Wizard, 325–26

granting rights for FTP folders, 276

IIS users, 253

options for SMTP services, 277–78

problems with manually assigned static IP addresses, 309

remote about, 503

clients dialing in to your computer, 510–12

configuring connections for, 504–6

access, remote (continued) defined, 504

firewalls and residential gateways, 568

making incoming connection secure, 512

securing, 586–88 Remote Assistance

enabling, 498–99 firewalls and, 496–97 overview, 473, 495–96 requesting, 246, 499–501

troubleshooting dynamic IP addresses for, 501

using, 501–2

Remote Desktop, 473–95 about, 11–12, 253, 473 accessing applications

remotely with, 423 advantages of, 495 bandwidth, 479 configuring client computer,

480–86

configuring remote client for Web access, 488–90

configuring XP Professional for Web access, 487–88

downloading client software for, 480

enabling on host computer, 475–76

Fast User Switching with, 485

generating sessions with Internet Explorer, 487–90

Group Policy and, 494–95 logging on automatically,

486–87

optimizing performance of, 490–91

over dial-up connection, 477

over Internet or through firewall, 477–78

access, Remote Desktop

(continued) overview of, 473

saving files from session, 483

setting up options for, 490–94

through remote access server, 479–80

troubleshooting connections, 485–86

unavailable on XP Home Edition, 11, 474

to shared files from remote location, 510–12

to shared resources, 398–99 access control list (ACL), 385,

617

Access Level page (Network Identification Wizard), 326

access methods, 23, 617 access points. See wireless

access points access portals, 85

Access tab (Default SMTP Virtual Server Properties dialog box), 277–78

accounts

adding and removing with operator permissions, 279

Administrator, 322, 323, 476–77

checking NTFS permissions for, 438–41

configuring e-mail, 182–91 directory service, 188–89 for domain users, 322, 323 entering information for

Network Identification Wizard, 324–25

managing domain user, 331–32

631

accounts

accounts (continued)

.NET Passport, 220–22, 226 NetBIOS vs. DNS naming

schemes for user, 326–27 Outlook Express identities vs.

separate XP, 192

ACL (access control list), 385, 617

Action tab (Alert Properties dialog box), 610

Active Directory, 311–21 about, 312, 319–20 Active Directory service

interfaces in IIS, 255–56 advertising local printer in

domain, 406 defined, 617 DNS and, 318

as domain management system, 8

function of permissions, 8 Group Policy, 320–21 managing Group Policy with

network, 5 overview, 312

roles of domain servers, 312–13

searching for domain resources, 337–39

structural components of domains, 314–17

traffic control using sites, 317, 318

unique DNS names for multiple domains, 318–19

Active Directory Users And Computers MMC, 319, 320

Active Server Pages. See ASP ad hoc mode. See also Wi-Fi

networks

completely wireless networks in, 540–41

of Wi-Fi networks, 538, 539 adapters. See network adapters;

NICs

Adapters And Bindings tab (Advanced Settings dialog box), 74

Administrator’s Programs window

Ad-aware, 592

Add A Network Connection

Wizard, 76

Add A Contact Wizard, 227 Add Counters dialog box, 605 Add Favorite dialog box, 168

Add Or Remove Programs dialog box, 614

Add Printer Wizard, 416–17, 418–19

Add Standalone Snap-In dialog box, 382

Add/Remove Snap-In dialog box, 382

Additional Drivers dialog box, 401–2

Address Book

adding names to, 216 organizing contacts into groups, 215

user interface for, 215

Address Book Import Tool dialog box, 216

Address Resolution Protocol.

See ARP addresses

AppleTalk addressing, 44–45 components of AppleTalk,

44–45

data-link layer vs. network layer, 22

dynamic and static, 27–28 e-mail address visible in

Windows Messenger, 247

HTTP, 343

IP, 32–35 about, 32

APIPA, 28, 300, 618 applying subnet mask,

33–34

automatic assignments for avoiding conflicts, 300 checking when no computers on network can con-

nect, 369 classifying, 33 default gateways, 34

addresses, IP (continued) finding for host’s Internet

connection, 478 firewall configurations

allowing, 517 manually assigning new

addresses to workgroup clients, 300–301

multihost capability under single address, 256

ping tests, 346–49 public and private, 35 resolving in DNS, 24–26 running Ipconfig for

information on, 354–55 setting SMTP services

options for, 277 troubleshooting manually

assigned static, 309 using Remote Assistance with dynamic, 501 verifying when setting up

workgroup clients, 300 VPN servers and, 513

IPv6 addressing scheme, 41–42 IPX addressing, 42–43

NAT, 35

Admin$ shared folder, 430–31 administrative alerts, 609 Administrator account

joining domains, 322, 323 logging on using, 476–77

administrators

administrative privileges and security protection, 593

disk quotas

assigning to users, 386–87 enabling for volumes,

393–94 permissions

assigning to manage printers and documents, 402–3

disabling Full Control, 428 sharing domain resources in

groups, 336–37

Administrator’s Programs window, 245

632

Administrators Properties dialog box

Administrators Properties dialog box, 334

ADSL (asymmetric digital subscriber line), 90

Advanced button (Select Users Or Groups dialog box), 435

Advanced Dial-Up dialog box, 142

Advanced Digest Authentication, 255, 618

Advanced Privacy Settings dialog box, 151

Advanced Security Settings dialog box, 508, 587

Advanced Security Settings For XP Networking dialog box, 437

Advanced Settings dialog box configuring

adapters and bridges, 74 ICMP options, 133–34

enabling ICF-protected services in, 130–32

selecting logging options, 126

Advanced tab

Content Advisor dialog box, 158

Internet Options dialog box, 163–64

Local Area Connection Properties dialog box, 368–69

Outlook Express Properties dialog box, 186–87

Phone And Modem Options dialog box, 99–102

Print Server dialog box, 412 Printer Properties dialog box,

408–10

Serial Infrared Device Properties dialog box, 546, 547

User Accounts dialog box, 332

Advanced TCP/IP Settings dialog box, 38, 570

alerts

performance, 609–10 Windows Messenger, 233

Alternate Configuration tab (Local Area Connection Properties dialog box), 37

Always Allow Session Cookies option (Advanced Privacy Settings dialog box), 151–52

anonymous access

Remote Desktop unavailable with, 488

security risks and FTP, 273–74 setting for Web servers,

266–67

Anyone Who Uses This Computer option (Connect dialog box), 107

APIPA (Automatic Private IP Addressing), 28, 300, 618

Apple systems with Windows XP, 529–30

Macintosh File Services for Windows 2000, 530

Samba, 529–30

AppleShare IP, 521–22 AppleTalk

avoiding STP protocol with, 46 components of addressing on,

44–45 defined, 618

with Windows XP, 45, 521–22

Application Configuration dialog box

Cache Options tab, 264–65 Debugging tab, 264 Mappings tab, 263 Options tab, 264

Process Options tab, 265 application layer

applications of, 18–19 illustrated, 17 protocols, 24–28

DNS, 24–26 dynamic and static

addressing, 27–28 port numbers used by, 29 SNMP, 28

WINS, 27

authentication

Application Sharing

application control and saving changes, 246

in Windows Messenger, 240, 244–46

applications

accessing remotely, 423 in application layer, 18–19 default

managing for Internetrelated tasks, 613–15

removing IIS, 579 detecting Trojan horse, 591–92 Network Bridge, 65

setting configurations for ASP, 264

sharing, 422–23 Web

configuring ISAPI applications with filter, 261–62

developing, 250

IIS protection for, 255 mapping file extensions to,

263

Approved Sites tab (Content Advisor dialog box), 157

ARP (Address Resolution

Protocol) defined, 617–18 function of, 31

as network layer protocol, 22

ASP (Active Server Pages) defined, 617

file caching, 264–65 setting configurations for

applications, 264 attachments to e-mail, 206–7 Audio And Video Tuning

Wizard, 236–37 auditing

file system access, 594–95 logon events, 593–94

authentication

Advanced Digest, 255, 618 CHAP, 509, 618 controlling authenticated

access to Web servers, 266–67

defined, 618

633

authentication

authentication (continued) domain vs. workgroup, 321–22 in domains, 311, 321–22

EAP, 509, 620

firewall requirements for, 568 Kerberos, 254, 589, 622 managing network, 72 setting for remote access

connections, 506–7 SPAP, 509

VPN servers and, 513

Authentication Methods dialog box, 267

Authentication tab (Local Area Connection Properties dialog box), 72

authoring. See also WebDAV enabling Web, 272

AutoComplete in Internet Explorer, 161

Automatic Metric setting (Advanced TCP/IP Settings dialog box), 38

Automatic Private IP Addressing (APIPA), 28, 300, 618

Automatic Updates service, 573–74

B

backbone connections, 83 backing up IIS metabase, 252 bandwidth

defined, 618

Remote Desktop performance and, 479

Baseline Security Analyzer, 572–73

binary numbers in IP addresses, 32

bindings order, 73–74 bits, 374

blocking

RPCs, 134–35

SMB ports with ICF, 132 TCP/IP traffic ports, 40 testing firewall protection of

ICF, 135–36 blue arrows, 456

boot sector viruses, 565 bottlenecks

computer as network, 598–99 defined, 598

detecting with command-line tools, 599

understanding, 598 bridges

bridged networks with multiple, 289

shared Internet connection across wired and wireless, 289

Windows XP as bridge for wireless networks, 542

for wired and wireless LANS with wireless access point, 536–37

wireless access points in, 542

creating, 75–77 defined, 618

selecting connections to, 296, 297

Briefcase, 467–69. See also Offline Files

about, 467

creating new briefcase, 467–69 introductory splash screen for,

468

Offline Files vs., 467, 469 synchronizing files with, 469

broadband connections configuring

hardware for, 96–97 Internet Explorer for,

142–43

creating Internet, 103–5 defined, 85

ICF firewall support for, 118–19

managing, 114–15 PPPoE and, 105–6 remote access and, 503

required computer names for Internet access, 297

Browse For Folder dialog box, 340

cancelling print jobs

browsers. See also Microsoft Internet Explorer

changing default, 138–39, 162 choosing home page in

Internet Explorer, 160 configuring Internet Explorer

connections, 137–38 Internet Explorer privacy

settings, 148–55 privacy standards in Internet

Explorer 6, 148–49 sharing printer through Web,

414–17 brute-force attacks, 563 buffer overruns, 562 bypassing

user name and password for palmtop computers, 58–59

Windows XP Professional logon screen, 328–29

C

C$ shared folder, 430–31 cable Internet connections

DCC networks, 55–59 features of, 94

cable modem, 618 cables

advantages of multi-segment networks, 288

crossover, 50, 619 DirectParallel, 50, 55–56 Ethernet network, 63

null modem cables, 50, 623 RJ-11/RJ-45 cable, 50, 625

Cache Options tab (Application Configuration dialog box), 264–65

caching

ASP file, 264–65

options for shared resources, 463–64

recent DNS requests, 26 call waiting with modem, 112

Calling Card tab (New Location dialog box), 113–14

cancelling print jobs, 408

634

Carrier Sense Multiple Access

Connect To Wireless Network dialog box

Carrier Sense Multiple Access

clients, workgroup (continued)

Compose tab (Options dialog

with Collision Detection

manually assigning new IP

box), 198

(CSMA/CD), 61, 618

addresses to, 300–301

Compress Drive To Save Disk

CDFS (Compact Disc File

unable to connect, 308

Space check box

System), 388

unreachable by others on

(Advanced Attributes

Certificate Trust List (CTL)

network, 310

dialog box), 390, 391

Wizard, 254

verifying IP addresses when

compressing mail, 206

change journal in NTFS, 383

setting up, 300

compression

CHAP (Challenge Handshake

Windows 95 clients unable

defined, 619

Authentication Protocol),

to connect, 309

enabling disk, 390–91

509, 618

closing offline files, 463

enabling/disabling modem,

charts and histograms in

cluster size

100

Performance tool, 607

file systems and, 375

encryption vs., 385

classes for IP addresses, 33–34

improved conversion of FAT to

NTFS file, 10, 383–84

Client for Microsoft Networks, 71

NTFS volumes, 379

Computer Management MMC

Client for NetWare, 525

NTFS, 377, 378

(Microsoft Management

Client Service for NetWare

clusters, 619

Console)

Client for NetWare vs., 525

collisions, 61

opening and administering IIS

configuring, 525–26

color defaults for Internet

from, 261

clients

Explorer, 160–61

tracking shared folders in, 430

allowing to dial in to your

Colors dialog box, 160

Computer Name Changes dialog

computer, 510–12

Columns dialog box, 209

box, 327

configuring direct Internet

Command Prompt window

Computer Name tab (System

connection for ICS, 294

illustrated, 347

Properties dialog box),

connection management in

NetDiag.exe won’t run in,

323, 327

ICS, 305–7

360–61

computers

defined, 618

command-line tools, 345–56

configuring Local Group Policy

e-mail, 181, 182

about, 345–46

for, 177–78

manually configuring

detecting bottlenecks with,

detecting security risks on,

workgroup, 299–300

599

572–73

Remote Desktop, 480–86

Ipconfig, 354–55

as network bottleneck, 598–99

configuring for Web access

Nbtstat, 356

ping tests to network, 347–49

via Internet Explorer,

Netstat, 355–56

setting options when losing

488–90

PathPing, 352–54

network connections,

connecting to remote com-

Ping, 346–51

465–66

puter when another user

Tracert, 351–52

viewing and removing

logged on, 483–84

communications. See also e-mail

installed services, 574–77

downloading software for,

low-latency, 30

Configure Internet Port dialog

480

networks for, 5

box, 417

installing connection on

segmenting data on transport

Configure Log Files dialog box,

several computers, 481

layer, 20–21

608

on non-Windows XP

simplex, half-duplex, and full

Confirm Attribute Changes

computers, 480–81

duplex, 20

dialog box, 390, 392

opening connection in

Compact Disc File System

Connect Company dialog box,

Windows XP, 481–82

(CDFS), 388

506

security for Windows XP, 558

compact privacy statement, 149

Connect dialog box, 107

workgroup

compacting messages, 206

Connect To Wireless Network

can’t autodial AOL, 310

Company Properties dialog box,

dialog box, 552

 

507

 

635

Connecting To The Network page

Connecting To The Network page

connections, network

(Network Identification

(continued)

Wizard), 323–24

checking status of, 70–71

Connection tab (Options dialog

connection protocols and

box), 201, 223–24

services, 71

connections. See also domains;

installing network adapters,

interconnectivity;

48

workgroups

network authentication, 72

accepting incoming, 511

overview, 69

connecting

remote access

to network-ready printers,

configuring, 504–6

418–19

configuring security

to shared printers, 406

settings, 506–10

displaying icon for network,

making incoming

292

connection secure, 512

infrared wireless

Remote Assistance, 496–97

configuring, 545–47

Remote Desktop

using, 548–50

opening, 481–82

Internet, 81–115

over dial-up connections,

choosing ISPs, 83

477

configuring modems and

performance, 479

broadband hardware,

remote connections when

96–103

another user logged on,

creating new, 103–6

483–84

finding IP address for

requirements for, 474–75

host’s, 478

unable to connect, 485–86

managing broadband

troubleshooting, 345–69

connections, 114–15

can’t connect to network,

managing dial-up

367–68

connections, 106–14

can’t connect to other

overview, 81

subnets, 369

role of ISP, 82

developing troubleshooting

services provided by ISPs,

process, 366–67

83–85

e-mail, 189–90

shared across wired and

handling network

wireless bridged

disconnections, 464–66

networks, 289

Ipconfig, 354–55

types of, 85–96

Nbtstat, 356

Internet Explorer

NetCap.exe tool, 362

configuring, 137–38

NetDiag.exe tool, 360–61

LAN settings, 142–43

NetPerSec, 364–65

options for dial-up and VPN

Netstat, 355–56

connections, 139–42

network access OK, can’t

linking to Internet via infrared-

be accessed by other

capable cell phone, 550

computers, 368–69

monitoring, 600

no computers on network

network, 47–77

can connect, 369

bridges, 75–77

PathPing, 352–54

contacts

connections, troubleshooting

(continued)

Ping Plotter, 363–64 ping tests, 346–51 running Network

Diagnostics, 356–59 Tracert, 351–52 VisualRoute, 364, 365 Windows Support Tools,

359–60

workgroup clients, 310 VPN

creating, 515 firewalls blocking

connections, 516–17 Internet Explorer options

for, 139–42 interruptions to Internet

connections, 515–16 not using ICF with, 123 overview of, 513–14 PPTP and L2TP/IPSec

protocols, 514

using Windows Messenger with, 224

workgroups

client can’t autodial AOL, 310

client unreachable by others on network, 310

ICS hosts, 302–4, 307–10 network topologies for,

284–91

slow Internet performance, 310

Connections tab (Internet Options dialog box), 138

contacts, 215 communicating with

non-Messenger, 228 creating Windows Messenger,

226–28

inviting to conversation, 232–33

making voice calls to Messenger, 236–38

playing sounds when messages received from, 233

636

Content Advisor

Content Advisor, 156–59 content ratings

embedding in HTTP headers, 268

using, 156

content settings, 155–59 enabling and configuring,

156–59 overview, 155–56

using content ratings, 156

Content Advisor dialog box, 157 contention-based media access,

23 Conversation window

entering text in, 230 file transfers from, 235

managing voice conversations in, 237

Stop Talking link in, 237 video session in, 239–40

Cookie Pal, 155 cookies

defined, 148, 619 deleting for improved

performance, 154 first-party, 149 importing and exporting,

172–73

Internet Explorer privacy settings and, 148

managing, 153–55 overriding automatic handling

of, 151–53

privacy settings for handling, 150–51

security and, 566, 592 session, 149 third-party, 149 utilities to control, 155 viewing

blocked, 154–55 temporary Internet, 153

corporate Internet connections, 95

costs

cable Internet connections, 94 dial-up connections, 88

DSL connection, 90–91

costs (continued)

of Ethernet networks, 62 HomePNA network, 65 hubs and switches, 49 of network hardware, 5

of Powerline networks, 66 satellite Internet, 93

CPU use in Windows Task Manager, 602

CRC (cyclical redundancy check), 60

Create Shared Folder Wizard, 441

crossover cable, 50, 619 cryptography, 253 CSMA/CD (Carrier Sense

Multiple Access with Collision Detection), 61, 618

Ctrl+Alt+Delete in domains, 331

launching Windows Task Manager with, 599

pressing during logging on, 333

Custom Errors tab (Web Site Properties dialog box), 269

Customize Toolbar dialog box (Internet Explorer), 165

customizing

MMC console, 381–82 HTTP headers, 268 Internet Explorer, 159–64

advanced settings of Internet Options dialog box, 163–64

assigning default programs for tasks, 162

AutoComplete settings for, 161

choosing home page, 160 overview, 159–60

setting default colors, fonts, and languages, 160–61

System Monitor display, 607 cyclical redundancy check (CRC),

60

default security levels

D

DACL (discretionary access control list), 434

DARPA (Defense Advanced Research Projects Agency), 24

data

contents of data frames, 362 converting data types at

presentation layer, 19 modem settings for handling,

101

multiple streams of, 387–88 segmenting on transport layer,

20–21

transferring in session layer, 20 data frames, 362

data-link layer

addresses in network layer vs., 22

illustrated, 17

DCC (Direct Cable Connection) networks, 55–59

configuring

guest connections, 58 host computer for, 56–58 user permission, 57

defined, 619 synchronizing files, 469

DDoS (distributed denial- of-service) attacks, 561

Debugging tab (Application Configuration dialog box), 264

Declined Updates button (System Properties dialog box), 574

decompressing hard drives, 390 Default FTP Site Properties

dialog box, 275 default gateways

defined, 34

defining multiple, 38

Default Preferences dialog box, 101, 102

default security levels, 145

637

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