Microsoft Windows XP Networking Inside Out
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Index to Troubleshooting Topics
Index to Troubleshooting Topics
D
I
Topic |
Description |
Page |
Diagnostic tools |
Your network connectivity appears normal, |
351 |
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but Ping does not work. |
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Dial-up connections |
You need to solve common dial-up connection |
110 |
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problems. |
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Infrared networking |
You encounter problems with infrared |
551 |
|
connections. |
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Internet |
You want to use ICS with earlier versions |
303 |
Connection Sharing |
of Windows. |
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|
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Internet security |
You encounter problems related to your security |
147 |
|
zone settings. |
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|
P |
Parental controls |
You forgot your supervisor password and need to |
159 |
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remove it by editing the registry. |
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|
R |
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Remote Assistance |
You want to use Remote Assistance with a |
501 |
||
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||||
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dynamic IP address. |
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Remote Desktop |
You cannot connect to a Remote Desktop host. |
485 |
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V |
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VPN and firewalls |
Your VPN connection is blocked by a firewall. |
516 |
||
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VPN and the Internet |
Using a VPN might interrupt your Internet |
515 |
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connection. |
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W |
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|
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Wireless networking |
You encounter problems with your Wi-Fi |
555 |
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|
connections.
629
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accounts
Index
Symbols and Numbers
- (hyphen) in ICF log, 128 10Base-T Ethernet standard,
61–62
100Base-T Ethernet standard, 62 1000Base-T Ethernet standard,
62
A
access. See also permissions controlling Web server, 266–67 to domain resources, 336–43
browsing for resources, 337 creating network place,
340–41
mapping network drive, 339, 342–43
overview, 336
searching Active Directory, 337–39
sharing resources through groups, 336–37
UNC path or HTTP address, 343
from XP Home Edition, 311, 344
entering user’s access level in Network Identification Wizard, 325–26
granting rights for FTP folders, 276
IIS users, 253
options for SMTP services, 277–78
problems with manually assigned static IP addresses, 309
remote about, 503
clients dialing in to your computer, 510–12
configuring connections for, 504–6
access, remote (continued) defined, 504
firewalls and residential gateways, 568
making incoming connection secure, 512
securing, 586–88 Remote Assistance
enabling, 498–99 firewalls and, 496–97 overview, 473, 495–96 requesting, 246, 499–501
troubleshooting dynamic IP addresses for, 501
using, 501–2
Remote Desktop, 473–95 about, 11–12, 253, 473 accessing applications
remotely with, 423 advantages of, 495 bandwidth, 479 configuring client computer,
480–86
configuring remote client for Web access, 488–90
configuring XP Professional for Web access, 487–88
downloading client software for, 480
enabling on host computer, 475–76
Fast User Switching with, 485
generating sessions with Internet Explorer, 487–90
Group Policy and, 494–95 logging on automatically,
486–87
optimizing performance of, 490–91
over dial-up connection, 477
over Internet or through firewall, 477–78
access, Remote Desktop
(continued) overview of, 473
saving files from session, 483
setting up options for, 490–94
through remote access server, 479–80
troubleshooting connections, 485–86
unavailable on XP Home Edition, 11, 474
to shared files from remote location, 510–12
to shared resources, 398–99 access control list (ACL), 385,
617
Access Level page (Network Identification Wizard), 326
access methods, 23, 617 access points. See wireless
access points access portals, 85
Access tab (Default SMTP Virtual Server Properties dialog box), 277–78
accounts
adding and removing with operator permissions, 279
Administrator, 322, 323, 476–77
checking NTFS permissions for, 438–41
configuring e-mail, 182–91 directory service, 188–89 for domain users, 322, 323 entering information for
Network Identification Wizard, 324–25
managing domain user, 331–32
631
accounts
accounts (continued)
.NET Passport, 220–22, 226 NetBIOS vs. DNS naming
schemes for user, 326–27 Outlook Express identities vs.
separate XP, 192
ACL (access control list), 385, 617
Action tab (Alert Properties dialog box), 610
Active Directory, 311–21 about, 312, 319–20 Active Directory service
interfaces in IIS, 255–56 advertising local printer in
domain, 406 defined, 617 DNS and, 318
as domain management system, 8
function of permissions, 8 Group Policy, 320–21 managing Group Policy with
network, 5 overview, 312
roles of domain servers, 312–13
searching for domain resources, 337–39
structural components of domains, 314–17
traffic control using sites, 317, 318
unique DNS names for multiple domains, 318–19
Active Directory Users And Computers MMC, 319, 320
Active Server Pages. See ASP ad hoc mode. See also Wi-Fi
networks
completely wireless networks in, 540–41
of Wi-Fi networks, 538, 539 adapters. See network adapters;
NICs
Adapters And Bindings tab (Advanced Settings dialog box), 74
Administrator’s Programs window
Ad-aware, 592
Add A Network Connection
Wizard, 76
Add A Contact Wizard, 227 Add Counters dialog box, 605 Add Favorite dialog box, 168
Add Or Remove Programs dialog box, 614
Add Printer Wizard, 416–17, 418–19
Add Standalone Snap-In dialog box, 382
Add/Remove Snap-In dialog box, 382
Additional Drivers dialog box, 401–2
Address Book
adding names to, 216 organizing contacts into groups, 215
user interface for, 215
Address Book Import Tool dialog box, 216
Address Resolution Protocol.
See ARP addresses
AppleTalk addressing, 44–45 components of AppleTalk,
44–45
data-link layer vs. network layer, 22
dynamic and static, 27–28 e-mail address visible in
Windows Messenger, 247
HTTP, 343
IP, 32–35 about, 32
APIPA, 28, 300, 618 applying subnet mask,
33–34
automatic assignments for avoiding conflicts, 300 checking when no computers on network can con-
nect, 369 classifying, 33 default gateways, 34
addresses, IP (continued) finding for host’s Internet
connection, 478 firewall configurations
allowing, 517 manually assigning new
addresses to workgroup clients, 300–301
multihost capability under single address, 256
ping tests, 346–49 public and private, 35 resolving in DNS, 24–26 running Ipconfig for
information on, 354–55 setting SMTP services
options for, 277 troubleshooting manually
assigned static, 309 using Remote Assistance with dynamic, 501 verifying when setting up
workgroup clients, 300 VPN servers and, 513
IPv6 addressing scheme, 41–42 IPX addressing, 42–43
NAT, 35
Admin$ shared folder, 430–31 administrative alerts, 609 Administrator account
joining domains, 322, 323 logging on using, 476–77
administrators
administrative privileges and security protection, 593
disk quotas
assigning to users, 386–87 enabling for volumes,
393–94 permissions
assigning to manage printers and documents, 402–3
disabling Full Control, 428 sharing domain resources in
groups, 336–37
Administrator’s Programs window, 245
632
Administrators Properties dialog box
Administrators Properties dialog box, 334
ADSL (asymmetric digital subscriber line), 90
Advanced button (Select Users Or Groups dialog box), 435
Advanced Dial-Up dialog box, 142
Advanced Digest Authentication, 255, 618
Advanced Privacy Settings dialog box, 151
Advanced Security Settings dialog box, 508, 587
Advanced Security Settings For XP Networking dialog box, 437
Advanced Settings dialog box configuring
adapters and bridges, 74 ICMP options, 133–34
enabling ICF-protected services in, 130–32
selecting logging options, 126
Advanced tab
Content Advisor dialog box, 158
Internet Options dialog box, 163–64
Local Area Connection Properties dialog box, 368–69
Outlook Express Properties dialog box, 186–87
Phone And Modem Options dialog box, 99–102
Print Server dialog box, 412 Printer Properties dialog box,
408–10
Serial Infrared Device Properties dialog box, 546, 547
User Accounts dialog box, 332
Advanced TCP/IP Settings dialog box, 38, 570
alerts
performance, 609–10 Windows Messenger, 233
Alternate Configuration tab (Local Area Connection Properties dialog box), 37
Always Allow Session Cookies option (Advanced Privacy Settings dialog box), 151–52
anonymous access
Remote Desktop unavailable with, 488
security risks and FTP, 273–74 setting for Web servers,
266–67
Anyone Who Uses This Computer option (Connect dialog box), 107
APIPA (Automatic Private IP Addressing), 28, 300, 618
Apple systems with Windows XP, 529–30
Macintosh File Services for Windows 2000, 530
Samba, 529–30
AppleShare IP, 521–22 AppleTalk
avoiding STP protocol with, 46 components of addressing on,
44–45 defined, 618
with Windows XP, 45, 521–22
Application Configuration dialog box
Cache Options tab, 264–65 Debugging tab, 264 Mappings tab, 263 Options tab, 264
Process Options tab, 265 application layer
applications of, 18–19 illustrated, 17 protocols, 24–28
DNS, 24–26 dynamic and static
addressing, 27–28 port numbers used by, 29 SNMP, 28
WINS, 27
authentication
Application Sharing
application control and saving changes, 246
in Windows Messenger, 240, 244–46
applications
accessing remotely, 423 in application layer, 18–19 default
managing for Internetrelated tasks, 613–15
removing IIS, 579 detecting Trojan horse, 591–92 Network Bridge, 65
setting configurations for ASP, 264
sharing, 422–23 Web
configuring ISAPI applications with filter, 261–62
developing, 250
IIS protection for, 255 mapping file extensions to,
263
Approved Sites tab (Content Advisor dialog box), 157
ARP (Address Resolution
Protocol) defined, 617–18 function of, 31
as network layer protocol, 22
ASP (Active Server Pages) defined, 617
file caching, 264–65 setting configurations for
applications, 264 attachments to e-mail, 206–7 Audio And Video Tuning
Wizard, 236–37 auditing
file system access, 594–95 logon events, 593–94
authentication
Advanced Digest, 255, 618 CHAP, 509, 618 controlling authenticated
access to Web servers, 266–67
defined, 618
633
authentication
authentication (continued) domain vs. workgroup, 321–22 in domains, 311, 321–22
EAP, 509, 620
firewall requirements for, 568 Kerberos, 254, 589, 622 managing network, 72 setting for remote access
connections, 506–7 SPAP, 509
VPN servers and, 513
Authentication Methods dialog box, 267
Authentication tab (Local Area Connection Properties dialog box), 72
authoring. See also WebDAV enabling Web, 272
AutoComplete in Internet Explorer, 161
Automatic Metric setting (Advanced TCP/IP Settings dialog box), 38
Automatic Private IP Addressing (APIPA), 28, 300, 618
Automatic Updates service, 573–74
B
backbone connections, 83 backing up IIS metabase, 252 bandwidth
defined, 618
Remote Desktop performance and, 479
Baseline Security Analyzer, 572–73
binary numbers in IP addresses, 32
bindings order, 73–74 bits, 374
blocking
RPCs, 134–35
SMB ports with ICF, 132 TCP/IP traffic ports, 40 testing firewall protection of
ICF, 135–36 blue arrows, 456
boot sector viruses, 565 bottlenecks
computer as network, 598–99 defined, 598
detecting with command-line tools, 599
understanding, 598 bridges
bridged networks with multiple, 289
shared Internet connection across wired and wireless, 289
Windows XP as bridge for wireless networks, 542
for wired and wireless LANS with wireless access point, 536–37
wireless access points in, 542
creating, 75–77 defined, 618
selecting connections to, 296, 297
Briefcase, 467–69. See also Offline Files
about, 467
creating new briefcase, 467–69 introductory splash screen for,
468
Offline Files vs., 467, 469 synchronizing files with, 469
broadband connections configuring
hardware for, 96–97 Internet Explorer for,
142–43
creating Internet, 103–5 defined, 85
ICF firewall support for, 118–19
managing, 114–15 PPPoE and, 105–6 remote access and, 503
required computer names for Internet access, 297
Browse For Folder dialog box, 340
cancelling print jobs
browsers. See also Microsoft Internet Explorer
changing default, 138–39, 162 choosing home page in
Internet Explorer, 160 configuring Internet Explorer
connections, 137–38 Internet Explorer privacy
settings, 148–55 privacy standards in Internet
Explorer 6, 148–49 sharing printer through Web,
414–17 brute-force attacks, 563 buffer overruns, 562 bypassing
user name and password for palmtop computers, 58–59
Windows XP Professional logon screen, 328–29
C
C$ shared folder, 430–31 cable Internet connections
DCC networks, 55–59 features of, 94
cable modem, 618 cables
advantages of multi-segment networks, 288
crossover, 50, 619 DirectParallel, 50, 55–56 Ethernet network, 63
null modem cables, 50, 623 RJ-11/RJ-45 cable, 50, 625
Cache Options tab (Application Configuration dialog box), 264–65
caching
ASP file, 264–65
options for shared resources, 463–64
recent DNS requests, 26 call waiting with modem, 112
Calling Card tab (New Location dialog box), 113–14
cancelling print jobs, 408
634
Carrier Sense Multiple Access |
Connect To Wireless Network dialog box |
|
Carrier Sense Multiple Access |
clients, workgroup (continued) |
Compose tab (Options dialog |
with Collision Detection |
manually assigning new IP |
box), 198 |
(CSMA/CD), 61, 618 |
addresses to, 300–301 |
Compress Drive To Save Disk |
CDFS (Compact Disc File |
unable to connect, 308 |
Space check box |
System), 388 |
unreachable by others on |
(Advanced Attributes |
Certificate Trust List (CTL) |
network, 310 |
dialog box), 390, 391 |
Wizard, 254 |
verifying IP addresses when |
compressing mail, 206 |
change journal in NTFS, 383 |
setting up, 300 |
compression |
CHAP (Challenge Handshake |
Windows 95 clients unable |
defined, 619 |
Authentication Protocol), |
to connect, 309 |
enabling disk, 390–91 |
509, 618 |
closing offline files, 463 |
enabling/disabling modem, |
charts and histograms in |
cluster size |
100 |
Performance tool, 607 |
file systems and, 375 |
encryption vs., 385 |
classes for IP addresses, 33–34 |
improved conversion of FAT to |
NTFS file, 10, 383–84 |
Client for Microsoft Networks, 71 |
NTFS volumes, 379 |
Computer Management MMC |
Client for NetWare, 525 |
NTFS, 377, 378 |
(Microsoft Management |
Client Service for NetWare |
clusters, 619 |
Console) |
Client for NetWare vs., 525 |
collisions, 61 |
opening and administering IIS |
configuring, 525–26 |
color defaults for Internet |
from, 261 |
clients |
Explorer, 160–61 |
tracking shared folders in, 430 |
allowing to dial in to your |
Colors dialog box, 160 |
Computer Name Changes dialog |
computer, 510–12 |
Columns dialog box, 209 |
box, 327 |
configuring direct Internet |
Command Prompt window |
Computer Name tab (System |
connection for ICS, 294 |
illustrated, 347 |
Properties dialog box), |
connection management in |
NetDiag.exe won’t run in, |
323, 327 |
ICS, 305–7 |
360–61 |
computers |
defined, 618 |
command-line tools, 345–56 |
configuring Local Group Policy |
e-mail, 181, 182 |
about, 345–46 |
for, 177–78 |
manually configuring |
detecting bottlenecks with, |
detecting security risks on, |
workgroup, 299–300 |
599 |
572–73 |
Remote Desktop, 480–86 |
Ipconfig, 354–55 |
as network bottleneck, 598–99 |
configuring for Web access |
Nbtstat, 356 |
ping tests to network, 347–49 |
via Internet Explorer, |
Netstat, 355–56 |
setting options when losing |
488–90 |
PathPing, 352–54 |
network connections, |
connecting to remote com- |
Ping, 346–51 |
465–66 |
puter when another user |
Tracert, 351–52 |
viewing and removing |
logged on, 483–84 |
communications. See also e-mail |
installed services, 574–77 |
downloading software for, |
low-latency, 30 |
Configure Internet Port dialog |
480 |
networks for, 5 |
box, 417 |
installing connection on |
segmenting data on transport |
Configure Log Files dialog box, |
several computers, 481 |
layer, 20–21 |
608 |
on non-Windows XP |
simplex, half-duplex, and full |
Confirm Attribute Changes |
computers, 480–81 |
duplex, 20 |
dialog box, 390, 392 |
opening connection in |
Compact Disc File System |
Connect Company dialog box, |
Windows XP, 481–82 |
(CDFS), 388 |
506 |
security for Windows XP, 558 |
compact privacy statement, 149 |
Connect dialog box, 107 |
workgroup |
compacting messages, 206 |
Connect To Wireless Network |
can’t autodial AOL, 310 |
Company Properties dialog box, |
dialog box, 552 |
|
507 |
|
635
Connecting To The Network page
Connecting To The Network page |
connections, network |
(Network Identification |
(continued) |
Wizard), 323–24 |
checking status of, 70–71 |
Connection tab (Options dialog |
connection protocols and |
box), 201, 223–24 |
services, 71 |
connections. See also domains; |
installing network adapters, |
interconnectivity; |
48 |
workgroups |
network authentication, 72 |
accepting incoming, 511 |
overview, 69 |
connecting |
remote access |
to network-ready printers, |
configuring, 504–6 |
418–19 |
configuring security |
to shared printers, 406 |
settings, 506–10 |
displaying icon for network, |
making incoming |
292 |
connection secure, 512 |
infrared wireless |
Remote Assistance, 496–97 |
configuring, 545–47 |
Remote Desktop |
using, 548–50 |
opening, 481–82 |
Internet, 81–115 |
over dial-up connections, |
choosing ISPs, 83 |
477 |
configuring modems and |
performance, 479 |
broadband hardware, |
remote connections when |
96–103 |
another user logged on, |
creating new, 103–6 |
483–84 |
finding IP address for |
requirements for, 474–75 |
host’s, 478 |
unable to connect, 485–86 |
managing broadband |
troubleshooting, 345–69 |
connections, 114–15 |
can’t connect to network, |
managing dial-up |
367–68 |
connections, 106–14 |
can’t connect to other |
overview, 81 |
subnets, 369 |
role of ISP, 82 |
developing troubleshooting |
services provided by ISPs, |
process, 366–67 |
83–85 |
e-mail, 189–90 |
shared across wired and |
handling network |
wireless bridged |
disconnections, 464–66 |
networks, 289 |
Ipconfig, 354–55 |
types of, 85–96 |
Nbtstat, 356 |
Internet Explorer |
NetCap.exe tool, 362 |
configuring, 137–38 |
NetDiag.exe tool, 360–61 |
LAN settings, 142–43 |
NetPerSec, 364–65 |
options for dial-up and VPN |
Netstat, 355–56 |
connections, 139–42 |
network access OK, can’t |
linking to Internet via infrared- |
be accessed by other |
capable cell phone, 550 |
computers, 368–69 |
monitoring, 600 |
no computers on network |
network, 47–77 |
can connect, 369 |
bridges, 75–77 |
PathPing, 352–54 |
contacts
connections, troubleshooting
(continued)
Ping Plotter, 363–64 ping tests, 346–51 running Network
Diagnostics, 356–59 Tracert, 351–52 VisualRoute, 364, 365 Windows Support Tools,
359–60
workgroup clients, 310 VPN
creating, 515 firewalls blocking
connections, 516–17 Internet Explorer options
for, 139–42 interruptions to Internet
connections, 515–16 not using ICF with, 123 overview of, 513–14 PPTP and L2TP/IPSec
protocols, 514
using Windows Messenger with, 224
workgroups
client can’t autodial AOL, 310
client unreachable by others on network, 310
ICS hosts, 302–4, 307–10 network topologies for,
284–91
slow Internet performance, 310
Connections tab (Internet Options dialog box), 138
contacts, 215 communicating with
non-Messenger, 228 creating Windows Messenger,
226–28
inviting to conversation, 232–33
making voice calls to Messenger, 236–38
playing sounds when messages received from, 233
636
Content Advisor
Content Advisor, 156–59 content ratings
embedding in HTTP headers, 268
using, 156
content settings, 155–59 enabling and configuring,
156–59 overview, 155–56
using content ratings, 156
Content Advisor dialog box, 157 contention-based media access,
23 Conversation window
entering text in, 230 file transfers from, 235
managing voice conversations in, 237
Stop Talking link in, 237 video session in, 239–40
Cookie Pal, 155 cookies
defined, 148, 619 deleting for improved
performance, 154 first-party, 149 importing and exporting,
172–73
Internet Explorer privacy settings and, 148
managing, 153–55 overriding automatic handling
of, 151–53
privacy settings for handling, 150–51
security and, 566, 592 session, 149 third-party, 149 utilities to control, 155 viewing
blocked, 154–55 temporary Internet, 153
corporate Internet connections, 95
costs
cable Internet connections, 94 dial-up connections, 88
DSL connection, 90–91
costs (continued)
of Ethernet networks, 62 HomePNA network, 65 hubs and switches, 49 of network hardware, 5
of Powerline networks, 66 satellite Internet, 93
CPU use in Windows Task Manager, 602
CRC (cyclical redundancy check), 60
Create Shared Folder Wizard, 441
crossover cable, 50, 619 cryptography, 253 CSMA/CD (Carrier Sense
Multiple Access with Collision Detection), 61, 618
Ctrl+Alt+Delete in domains, 331
launching Windows Task Manager with, 599
pressing during logging on, 333
Custom Errors tab (Web Site Properties dialog box), 269
Customize Toolbar dialog box (Internet Explorer), 165
customizing
MMC console, 381–82 HTTP headers, 268 Internet Explorer, 159–64
advanced settings of Internet Options dialog box, 163–64
assigning default programs for tasks, 162
AutoComplete settings for, 161
choosing home page, 160 overview, 159–60
setting default colors, fonts, and languages, 160–61
System Monitor display, 607 cyclical redundancy check (CRC),
60
default security levels
D
DACL (discretionary access control list), 434
DARPA (Defense Advanced Research Projects Agency), 24
data
contents of data frames, 362 converting data types at
presentation layer, 19 modem settings for handling,
101
multiple streams of, 387–88 segmenting on transport layer,
20–21
transferring in session layer, 20 data frames, 362
data-link layer
addresses in network layer vs., 22
illustrated, 17
DCC (Direct Cable Connection) networks, 55–59
configuring
guest connections, 58 host computer for, 56–58 user permission, 57
defined, 619 synchronizing files, 469
DDoS (distributed denial- of-service) attacks, 561
Debugging tab (Application Configuration dialog box), 264
Declined Updates button (System Properties dialog box), 574
decompressing hard drives, 390 Default FTP Site Properties
dialog box, 275 default gateways
defined, 34
defining multiple, 38
Default Preferences dialog box, 101, 102
default security levels, 145
637