- •Contents
- •VIII. 84
- •Предисловие Цель и содержание курса
- •Part I Functional English
- •Introducing and meeting people
- •Remember the Language for
- •Introducing Replies
- •Parting
- •Practice
- •Agreeing; Disagreeing
- •Remember the Language for
- •Practice
- •Making an apology and expressing regret
- •Giving a reason and responding
- •Expressing thanks and saying goodbye
- •Practice
- •Making and responding to requests
- •Remember the Language for
- •Practice
- •Making suggestions
- •Remember the Language for
- •I. Making a suggestion to a friend
- •II. Making a suggestion to a business client, etc.
- •Practice
- •Confessing ignorance.
- •Practice
- •Likes, dislikes and preferences
- •Remember the Language for
- •Practice
- •Exchanging information about occupations.
- •Remember the Language for
- •Practice
- •Drawing attention to news and expressing reactions
- •Remember the Language for
- •Practice
- •Argument: for and against
- •Remember the Language for
- •Practice
- •Asking for a repetition or an explanation
- •Remember the Language for
- •I. Missing part of an announcement and asking to help
- •II. Asking to explain
- •Practice
- •Discussing reactions and impressions. Commenting on people’s behavior.
- •Remember the Language
- •Practice
- •2.Replies
- •Instructions, orders, advice
- •Instructions, orders, advice
- •Worry, anxiety, uneasiness, misgiving
- •Remember the Language for
- •Remember the Language for
- •Remember the Language for
- •Reference notes to part I
- •Introducing and meeting people
- •Agreeing; disagreeing
- •Asking for a repetition or an explanation.
- •Discussing reactions and impressions. Commenting on people’s behavior.
- •Instructions, orders, advice
- •Part II Real-life Situations At a Restaurant
- •Practice
- •Vegetables
- •Getting something to eat.
- •At a fast food restaurant.
- •At a coffee shop
- •How to order a meal at a small restaurant
- •At a Hotel
- •Practice
- •Checking in
- •Calling the front desk
- •At a Shop
- •Practice
- •Shopping.
- •At the hotel reception desk
- •In a department store
- •Buying clothes
- •At a Bank
- •Practice
- •Asking for a change
- •Replacing traveleers checks
- •At the Airport
- •Practice
- •How to make airline reservations
- •At the check-in counter
- •Going through the security check
- •Transport
- •Practice
- •Taking a taxi
- •Renting a car
- •At a railroad station
- •At the Information Agency
- •Practice
- •Calling a travel agency
- •At an information desk
- •At a ticket window
- •At a tourist information center
- •Part III Business Conversations
- •To promote – повышать в должности
- •Curriculum Vitae: Anne Brooks
- •History
- •Rsa Shorthand 100 wpm 1994
- •Part IV Written Communication
- •1.The layout and parts of a business letter
- •Practice
- •Practice
- •Practice
- •Practice
- •3.Requesting action, information, apologizing.
- •Practice
- •Practice
- •4.Making a complaint, making a point, warning
- •Practice
- •Practice
- •Practice
Part IV Written Communication
1.The layout and parts of a business letter
Date (дата) The inside address (внутренний адрес- адрес получателя)
Salutation (обращение)
An opening (первый абзац письма) This says why you are writing.
The main message (содержание письма) This gives the details.
The close ( заключительный абзац) This usually talks about the future.
Signature (подпись). |
The date
Write the date in full, not just in figures.
Example: 10 October 2000
The inside address
Address the correspondence direct to the company's representative for whom it is intended, specify the company. After the name of the company the number of the house and the name of the street are given, then the name of the town, postcode and the country.
Example:
Mr. J. Brown
Sales Manager
Johnson and Smith Ltd
11 New Fetter Lane
London EC4P
England
The opening salutation and signature
Here are some ways to open a letter.
Dear Sirs – to a company Dear Sir – to a man if you do not know his name Dear Madam – to a woman if you do not know her name Dear Mr. Brown – to a man Dear Mrs Brown – to a married woman Dear Miss Brown – to an unmarried woman Dear Ms Brown – to a woman if you don't know whether she is married or not. Dear Peter – to a friend or someone you know well |
The way you close a letter depends on how you open it.
Dear Sirs / Sir / Madam – Yours faithfully Dear Mr / Mrs / Miss / Ms Brown – Yours sincerely Dear Peter – Best wishes |
The opening
Here are some ways to begin a letter.
We are writing to enquire about … We are writing in connection with … We are interested in … and we would like to know … |
Example:
We are interested in buying your cars and we would like to know the prices.
Мы заинтересованы в покупке ваших автомобилей и хотели бы узнать цены.
If you are answering a letter, you can start:
Thank you for your letter of (date), We have received your letter of (date), |
asking if … enquiring about … enclosing … concerning … |
Example:
Thank you for your letter of 15 December enclosing your new price list.
Спасибо за ваше письмо от 15 декабря, к которому вы прилагаете новый прейскурант.
The close
Here are some ways to end a letter
I look forward to receiving your reply / order / products / etc. Looking forward to hearing from you |
If you gave some information in the letter, you can close:
I hope that this information will help you. Please do not hesitate to contact me if you need any further information. |
Example:
We look forward to receiving your order. Please do not hesitate to contact us if you need any further information.
С нетерпением ждем получения заказа от вас. Непременно свяжитесь с нами, если вам потребуется дополнительная информация.