- •Contents
- •VIII. 84
- •Предисловие Цель и содержание курса
- •Part I Functional English
- •Introducing and meeting people
- •Remember the Language for
- •Introducing Replies
- •Parting
- •Practice
- •Agreeing; Disagreeing
- •Remember the Language for
- •Practice
- •Making an apology and expressing regret
- •Giving a reason and responding
- •Expressing thanks and saying goodbye
- •Practice
- •Making and responding to requests
- •Remember the Language for
- •Practice
- •Making suggestions
- •Remember the Language for
- •I. Making a suggestion to a friend
- •II. Making a suggestion to a business client, etc.
- •Practice
- •Confessing ignorance.
- •Practice
- •Likes, dislikes and preferences
- •Remember the Language for
- •Practice
- •Exchanging information about occupations.
- •Remember the Language for
- •Practice
- •Drawing attention to news and expressing reactions
- •Remember the Language for
- •Practice
- •Argument: for and against
- •Remember the Language for
- •Practice
- •Asking for a repetition or an explanation
- •Remember the Language for
- •I. Missing part of an announcement and asking to help
- •II. Asking to explain
- •Practice
- •Discussing reactions and impressions. Commenting on people’s behavior.
- •Remember the Language
- •Practice
- •2.Replies
- •Instructions, orders, advice
- •Instructions, orders, advice
- •Worry, anxiety, uneasiness, misgiving
- •Remember the Language for
- •Remember the Language for
- •Remember the Language for
- •Reference notes to part I
- •Introducing and meeting people
- •Agreeing; disagreeing
- •Asking for a repetition or an explanation.
- •Discussing reactions and impressions. Commenting on people’s behavior.
- •Instructions, orders, advice
- •Part II Real-life Situations At a Restaurant
- •Practice
- •Vegetables
- •Getting something to eat.
- •At a fast food restaurant.
- •At a coffee shop
- •How to order a meal at a small restaurant
- •At a Hotel
- •Practice
- •Checking in
- •Calling the front desk
- •At a Shop
- •Practice
- •Shopping.
- •At the hotel reception desk
- •In a department store
- •Buying clothes
- •At a Bank
- •Practice
- •Asking for a change
- •Replacing traveleers checks
- •At the Airport
- •Practice
- •How to make airline reservations
- •At the check-in counter
- •Going through the security check
- •Transport
- •Practice
- •Taking a taxi
- •Renting a car
- •At a railroad station
- •At the Information Agency
- •Practice
- •Calling a travel agency
- •At an information desk
- •At a ticket window
- •At a tourist information center
- •Part III Business Conversations
- •To promote – повышать в должности
- •Curriculum Vitae: Anne Brooks
- •History
- •Rsa Shorthand 100 wpm 1994
- •Part IV Written Communication
- •1.The layout and parts of a business letter
- •Practice
- •Practice
- •Practice
- •Practice
- •3.Requesting action, information, apologizing.
- •Practice
- •Practice
- •4.Making a complaint, making a point, warning
- •Practice
- •Practice
- •Practice
Calling the front desk
Clerk: Front desk.
Martin: Hello. This is Martin Baum. The bathroom light in my room doesn’t work. Could you have somebody come up and take a look at it, please?
C.: Oh, of course, Mr. Baum. What room number was that, please?
M.: Room 615.
C.: Okay, I’ll have a man up there in a minute.
M.: Fine. And another thing - I don’t seem to have a room service menu. Is there one?
C.: Yes, there is. We have 24-hour room service. I’m sorry about that. I’ll have a room service waiter bring you a menu up right away.
M.: Thanks.
C.: If you need anything else, just let me know.
I will. Good night.
C.: Good night.
Here are some words to help you check your understanding of the dialogues. You should know the bold words to make your communication easier
bellman (n): in a hotel, the person who carries luggage to the room
check in (v): to register at a hotel, airport
check out (v): to pay one’s bill and leave
double (n): a room with one large bed for two people
fill in (v): to complete
guest (n): a person staying at a hotel
kitchenette (n): a small kitchen
print (v): to write in legible block letters
rate (n): a charge
reservation (n): the booking or arranging of a place (airplane seat, hotel room) ahead of time
room service (n): in a hotel, the serving of food and drink, and the provision of laundry and cleaning services for clothes in rooms used by guests.
single (n): a room occupied by one person
suite (n): a set of two or more rooms including a bedroom and a sitting room
executive suite (n): an expensive suite for travelling business people
Test
Find English equivalents.
1. Я бы хотел заказать номер на двоих. |
a) When do I have to check out of the hotel? |
2. Вы будете платить наличными или кредитной карточкой? |
b) Please, fill in this registration form. |
3. Пожалуйста, заполните регистрационный бланк. |
c) Room service is available 24 hours. |
4. Свет в ванной комнате в моем номере не работает. |
d) Could you have somebody come up and take a look at it, please. |
5. Ресторанное обслуживание в номере круглосуточное.
|
e) I’d like to reserve a double. |
6. Когда я должен выписаться из отеля?
|
f) The bathroom light in my room doesn’t work. |
7. Не могли бы вы прислать кого-нибудь посмотреть (поломку)? |
g) How are you paying: by credit card or in cash? |
Look at the sentences (a - f) below and put the conversation in order.
Fine. Could you show it to me, please?
How much is it?
Do you have a single room for two nights?
Sure. Come this way, please.
We only have a small suite.
$50.00 a night, including breakfast.
At a Shop
Read the conversation. Try to memorize it.
Customer: Can you help me, please?
Shop assistant: Yes, sir. What is it?
C.: I’m looking for a flannel suit, size 40.
a.: Have you any particular colour in mind?
C.: I prefer something in grey.
a.: Here’s an excellent suit in grey flannel. Will you try it on?
C.: Yes, I will. Where is the fitting-room?
a.: Come this way.
C.: How does it look?
a.: It looks great. It’s exactly your size.
C.: How much is it?
a.: This suit is on sale. It is only $115.
C.: All right. I’ll take it.