- •Table of contents
- •Introduction
- •Theme 1 communication
- •1. Communication Structure. How do people communicate?
- •2. Objectives of communication
- •3. Communication skills
- •4. Channels of communication
- •5. Barriers to Communication
- •6. Success in communication
- •Please engage brain before opening mouth
- •7. Basic forms of communication
- •Verbal Communication
- •8. Communication spheres of translators
- •Reader Theme 2. Intercultural communication
- •1. Culture of communication
- •2. Intercultural communication
- •3. Translators in Cross-Cultural Communication
- •4. Culture and entertainment
- •Theme 3
- •Verbal communication
- •1. Verbal Communication
- •Verbal languages
- •2. Culture of verbal communication
- •Verbal Etiquette
- •3. Semantic and social nature of language
- •Introductions
- •3. Verbal Activities
- •Theme 4 telephoning
- •Introduction. Nowadays, even with e-mail and the Internet, the telephone is still the most common means of communication in business. Telephone is very important in modern business operations.
- •Words are missed
- •Words are misheard
- •The message is misunderstood.
- •Reader. Theme 5. Non-verbal communication
- •4.1. Introduction
- •4.2. Classification of non-verbal communication
- •4.3. Intercultural differences in non-verbal communication
- •4.4. Visiting another country
- •4.5. Professional skills of translators
- •Theme 6 Applying for a job
- •1. Introduction
- •2. The application itself
- •If possible make a photocopy of the blank form before you start. Use this to make a rough copy and then you can be sure that the final version is laid out as neatly as possible.
- •3. Interview
- •4. Translator in a job interview
- •Information to bring to an interview:
- •5. Cross-cultural interviews
- •6. Job interviews in the usa compared with other cultures
- •Reader. Theme 7
- •Interpersonal communication at work
- •1. Interpersonal Communication
- •2. Interpersonal skills
- •3. Communication climate
- •4. Relations and Processes in Workplace
- •5. People in the Office Environment
- •Reader. Theme 8. Meetings
- •1. Introduction
- •2. Types of meetings
- •3. Meeting procedure
- •Place a watch or clock in a prominent position so you are able to keep an eye on the time.
- •4. Chairing meetings
- •5. Duties of members (attendees, participants) at a meeting
- •6. Teleconferencing
- •7. International meetings
- •8. Business etiquette of the translator
- •8. Vocabulary. Meetings
- •Writing an agenda
- •An example of formal minutes
- •Reader Theme 9. Negotiations
- •1. Introduction
- •2. Types of negotiations
- •3. Stages in negotiation
- •4. Cross-cultural negotiations
- •1. The basis of the relationship
- •2. Information at negotiations
- •3. Negotiation styles
- •5. Grammar of diplomacy in negotiations
- •10 Being open to negotiation. The -ing forms.
- •12. Verbs patterns with recommend / suggest /advise
- •Reader. Unit 10. Presentation
- •1. Public communication
- •2. Presentation
- •Translator and presentation
- •3. From the life of famous orators
- •4. Preparation to presentation
- •5. Delivering a presentation
- •6. Language.
- •6. Public Communication in different cultures
- •7. Presentation language
Reader. Theme 7
Interpersonal communication at work
1. Interpersonal Communication
Interpersonal communication is defined by communication scholars in numerous ways, though most definitions involve participants who are interdependent on one another, have a shared history.
To function effectively in today’s society people must communicate with one another. Communication must be directed towards another person or entity.
Interpersonal communication is the process of sending and receiving information or communication with another person. This communication can be verbal or nonverbal. The term interpersonal communication is usually applied to spoken communication that takes place between two or more individuals on a personal, face-to-face level. In interpersonal communication, there are few participants involved, the interactants are in close physical proximity to each other, there are many sensory channels used, and feedback is immediate.
Some of the types of interpersonal communication that are commonly used within a business organization include staff meetings, formal project discussions, employee performance reviews, and informal chats.
Interpersonal conversation can occur in dyads and groups of various sizes. Groups are an excellent way to make friends and establish relationships. Small-group communication takes place in settings of between three and 12 individuals, and differs from large group interaction in companies.
2. Interpersonal skills
In almost any job it will help to have ‘excellent interpersonal skills’ as they say in the job adverts. Being able to communicate well with people is important for communicating with colleagues and business partners, for dealing with customers, for managing people. That’s why your interpersonal skills are so critical to your own effectiveness as a translator and manager.
What are ‘excellent interpersonal skills’? Here are some common ones:
Able to work in a team.
Able to communicate at the highest level (or all levels).
Pleasant manner.
Lively and outgoing personality.
Able to manage a large and diverse team.
Having good interpersonal communication skills support such processes as:
Parenting
Intimate relationship
Management
Selling
Counselling
Coaching
Mentoring
Conflict management
Develop Interpersonal Skills. Through learning and training students develop great ‘people skills’ that can be applied in all walks of life.
3. Communication climate
Good communication is vital in an organization. Communication climate is the internal environment of information exchange among people through an organisation’s formal and informal networks. Communication climate is open when information flows freely; closed when information is blocked.
In an open climate, employees feel free to express opinions, complaints, and suggestions to their superiors. Employees talk freely among themselves about important policy decisions and their production, personnel, or translation problems. Information passes without distortion upward, downward, and horizontally throughout the organization. An open communication climate is desirable because it enhances human relationships. Good interpersonal communication in the organization provides an environment where people thrive and enterprise flourishes.
This open communication climate has at least three distinct characteristics: it is supportive, participative, and trusting. Open communication climates encourage employees through supporting them, through allowing them to participate in decision making, and, through trusting them, which assures the integrity of information channels.
A closed communication climate causes lost business, damaged reputations, and general unhappiness.
Staff morale is the level of confidence and positive feelings that people have, especially people who work together; who belong to the same team. (LDOCE)