- •Table of contents
- •Introduction
- •Theme 1 communication
- •1. Communication Structure. How do people communicate?
- •2. Objectives of communication
- •3. Communication skills
- •4. Channels of communication
- •5. Barriers to Communication
- •6. Success in communication
- •Please engage brain before opening mouth
- •7. Basic forms of communication
- •Verbal Communication
- •8. Communication spheres of translators
- •Reader Theme 2. Intercultural communication
- •1. Culture of communication
- •2. Intercultural communication
- •3. Translators in Cross-Cultural Communication
- •4. Culture and entertainment
- •Theme 3
- •Verbal communication
- •1. Verbal Communication
- •Verbal languages
- •2. Culture of verbal communication
- •Verbal Etiquette
- •3. Semantic and social nature of language
- •Introductions
- •3. Verbal Activities
- •Theme 4 telephoning
- •Introduction. Nowadays, even with e-mail and the Internet, the telephone is still the most common means of communication in business. Telephone is very important in modern business operations.
- •Words are missed
- •Words are misheard
- •The message is misunderstood.
- •Reader. Theme 5. Non-verbal communication
- •4.1. Introduction
- •4.2. Classification of non-verbal communication
- •4.3. Intercultural differences in non-verbal communication
- •4.4. Visiting another country
- •4.5. Professional skills of translators
- •Theme 6 Applying for a job
- •1. Introduction
- •2. The application itself
- •If possible make a photocopy of the blank form before you start. Use this to make a rough copy and then you can be sure that the final version is laid out as neatly as possible.
- •3. Interview
- •4. Translator in a job interview
- •Information to bring to an interview:
- •5. Cross-cultural interviews
- •6. Job interviews in the usa compared with other cultures
- •Reader. Theme 7
- •Interpersonal communication at work
- •1. Interpersonal Communication
- •2. Interpersonal skills
- •3. Communication climate
- •4. Relations and Processes in Workplace
- •5. People in the Office Environment
- •Reader. Theme 8. Meetings
- •1. Introduction
- •2. Types of meetings
- •3. Meeting procedure
- •Place a watch or clock in a prominent position so you are able to keep an eye on the time.
- •4. Chairing meetings
- •5. Duties of members (attendees, participants) at a meeting
- •6. Teleconferencing
- •7. International meetings
- •8. Business etiquette of the translator
- •8. Vocabulary. Meetings
- •Writing an agenda
- •An example of formal minutes
- •Reader Theme 9. Negotiations
- •1. Introduction
- •2. Types of negotiations
- •3. Stages in negotiation
- •4. Cross-cultural negotiations
- •1. The basis of the relationship
- •2. Information at negotiations
- •3. Negotiation styles
- •5. Grammar of diplomacy in negotiations
- •10 Being open to negotiation. The -ing forms.
- •12. Verbs patterns with recommend / suggest /advise
- •Reader. Unit 10. Presentation
- •1. Public communication
- •2. Presentation
- •Translator and presentation
- •3. From the life of famous orators
- •4. Preparation to presentation
- •5. Delivering a presentation
- •6. Language.
- •6. Public Communication in different cultures
- •7. Presentation language
4.4. Visiting another country
When you are the Guest in another country
The old adage “When in Rome, do as the Romans do” is an important key to personal and professional success in a foreign country.
Here are some basics that you should try to learn before your trip:
Appropriate greeting; The currency system; The dress code; As much of the language as possible; The usual weather conditions at the time of your visit; Gift-giving rituals; Religious beliefs and customs integral to the culture.
Once you arrive, carefully observe the behaviours of the people who live in the country.
Don’t be afraid to ask questions. Throughout your stay, make an effort to look at things from the perspective of the host culture, not from your own. Do not judge or criticize other people’s manners because they don’t fit the standards of your country. Be open to new things. Have a sense of adventure. Try the local cuisine. Use every new experience to broaden your knowledge and your horizons.
When you are the Host in your country
As host, you need to learn all you can about the visitor’s culture prior to the visit.
From the moment he or she arrives, your guest should feel welcome. You should be waiting at the airport to greet your visitor when the plane lands. Use the appropriate greeting protocol.
Arrange for a delivery of food or flowers to the visitor’s hotel room. This gesture is particularly meaningful if the gift selection is based on knowledge of the person’s culture, customs and individual taste.
Invite the visitor to your home. In addition to providing a glimpse of home life, this gesture can help to establish a bond between you and your guest.
Whether you are dining with your guest at your home or in a restaurant, be sensitive to his or her dining customs and preferences. Never try to insist that a guest sample your favorite delicacy. Some cultures have very strict dietary laws.
If it’s the visitor’s first trip, offer to conduct a personal tour of your city. Provide maps and materials about the city’s points of interests. Arrange for a driver and transportation to be available during your guest’s stay, so that he or she can feel able to sightsee or enjoy other activities in safety and comfort.
When someone is far from home, evenings can be an especially lonely time. Unless your visitor prefers to spend the hours after work alone, plan some evening entertainment: an evening at the theatre, a baseball game, or a concert.
Non-verbal behaviour while Meeting People
When meeting people both your nonverbal and verbal behaviour help to define your social skills. Using effective handshakes, good eye contact, and making the proper introductions show proper etiquette.
Handshakes are vital in social situations
Develop a comfortable handshake and keep it consistent.
Handshakes should not be too hard; or too soft.
The host or person with the most authority usually initiates the handshake.
Eye contact is another critical factor when meeting people.
Eye contact increases trust.
It shows confidence and good interpersonal skills.
Eye contact shows respect for the person and business situation.
Proper introductions help to establish rapport when meeting people.
Say the name of the most important person first and then the name of the person being introduced.
Introduce people in the following order:
Younger to older
Non-official to official
Junior executive to senior executive
Colleague to customer.
Always carry business cards.