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2. Watch and fill in the gaps.

Booking the flight

Travel agent: Good morning. Pegasus Travel Services. ______________?

Teresa: Good morning. This is _________ from Transglobal.

Agent: Hello Ms Rodriguez.

Teresa Can I book one open ________ flight from New York to Birmingham, England, please?

Agent Yes ma’am. When do you want to travel?

Teresa: ___________.

Agent There are two British Airway flights from JFK on October 19th. At ___ am and at ___ pm.

Teresa: When does the ____ flight arrive in ______?

Agent: It arrives at ____am local time, on _______

Teresa: That’s fine.

Agent What class do you want to travel?

Teresa: ___________.

Agent: And the passenger’s name?

Teresa: Conway. Mr. Conway.

Agent: Can you spell that, please?

Teresa: ____________

Agent: And the first initial?

Teresa: D

Agent: T?

Teresa: No, D, for Daniel.

Agent All right, that’s one seat on _____leaving JFK at _____ pm on October 19th. Your booking reference number is _________.

Teresa: Great. Thanks. Can you send the ticket to me here at Transglobal, please?

Agent: Certainly ma’am. Thank you for calling.

Teresa: Good bye.

Agent: Bye.

At the airport. Customs

Check-in clerk: Good morning, sir.

Pablo: Good morning.

Clerk: Where are you travelling to?

Pablo: _________.

Clerk: May I have your ticket and passport, please?

Pablo: Here you are.

Clerk: Thank you…. Have you any bags to check in. _______?

Pablo: Yes, I have one _______ and one piece of ________.

Clerk: And are they your bags, Mr. Gonzalez?

Pablo: Yes, they are

Clerk: And did you _______ the bags yourself?

Pablo: Yes, I did.

Clerk: Has anybody given you any parcels or packages to carry?

Pablo: Uh, no, no, they haven’t.

Clerk: Are there any ___________ inside here?

Pablo: No, there aren’t.

Clerk: And have the bags been left unattended at any time?

Pablo: No, they haven’t.

Clerk: Would you like smoking or non-smoking?

Pablo: Non-smoking, please. Could I have a ______ seat, please?

Clerk: Yes, that’s fine. We have ______ for you. That’s a non-smoking aisle seat.

Pablo: Thank you.

Clerk: The flight is boarding from gate number ______. Do you know where our executive lounge is?

Pablo: Uh, no, I don’t.

Clerk: It’s inside flight departure. Turn right after security. It’s opposite gate number ____.

Pablo: Thank you. Will they call the flight?

Clerk: Yes, they’ll call the flight in the lounge when it’s ready for boarding.

Pablo: Thank you.

Clerk: Good bye. Have a pleasant flight.

Pablo: Good bye.

The booking of the hotel room

Dominique : Bon, alors, c’est cinq nuits, a partir du 20 Octobre.

Bon, tres bien. Je fais ca tout de suite. D’accord.

Receptionist: Good morning. Nailcote Hall Hotel

Dominique: Good morning. Can I book a _______room for ______ nights from 20th October?

Receptionist: Five nights from 20th October… Yes that’s fine, madam. Can I have the name, please?

Dominique:Yes. Isabelle Pelletier.

Receptionist: Can you spell the surname, please?

Dominique:Yes. _____________.

Receptionist: And the address?

Dominique: Yes. It’s ________________. That’s MARCEL, new word PROUST, Paris 75016.

Receptionist: And can I have your telephone number?

Dominique: Yes. ________________.

Receptionist: Can you confirm your booking by fax or letter, please?

Dominique:Yes. Can you give me your fax number?

Receptionist: It’s ________ – for Birmingham – ___________.

Dominique: Sorry....

Receptionist: 768 4112.

Dominique: OK. Thank you. Goodbye.

Receptionist: Thank you. Goodbye.

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