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2. Listen to the rest of Edgar's conversation at the hotel, and check (√) the boxes. What facilities does Edgar's room have?

Facility

Yes No

Yes No

King-size bed

Cable TV

Bath

In-room movies

Shower

Minibar

Internet

Room safe

connection

Listen again. Find five reasons why the room is not quiet.

3. Fill in the gaps, then listen to the dialogue to check it:

DM: … …, …?

AP: Good morning. I’m calling from New York. I’d like to have a reservation for next Monday. My name is Anatoly Petrovsky.

DM: We have several hotels in Chicago. … …. …. ?

AP: I prefer downtown.

DM: … …?

AP: A single room, please.

DM: OK, Mr. Petrovsky.

AP: … …?

DM: It’s a front room. But our hotel is located on quiet street.

AP: … …?

DM: 70$ a night. … …?

AP: I’ll be staying for a week. Will the room be reserved for me?

DM: You are all set. … …?

AP: (212) 431-2211. I’ll pay by credit card.

DM: See you next week, Mr. Petrovsky. Thank you for calling us.

4. Listen to the dialogue and answer the questions

1. How did Mr. Borisov make a reservation? 2. Did he make a reservation for a single or a double room?

3. How would Mr. Brown pay for his room?

4. When is room service available?

5. What floor is the restaurant on?

6. What’s the room number?

5. It’s two o’clock in the afternoon. A guest arrives at a hotel and checks in.

Listen to the conversation and answers the questions.

1. What does the receptionist offer the guest? Why?

2. What does the guest need to do?

6. A guest is checking in to a hotel. Listen to the conversation and answer the questions.

1. Do you think the guest's request is reasonable? _

2. Is the guest polite? _

3. Does he get what he wants? _

4. What other reasons can you think of for wanting to change your room?

Work with a partner. Act out the conversation. This time the guest is polite.

If you are the receptionist, decide what to do.

III. Room service

1. It is ten o'clock at night. A guest calls room service to ask for something. Complete the conversation below. Then listen and compare your answers.

Room Service: Room service. My name is Johan. Can I help you?

Guest: Yes, this is room 301. an early morning call, please?

Room Service: Certainly, sir. What time _____the call?

Guest: At half past six.

Room Service: 6.30. No problem. breakfast sent up to your room?

Guest: No, thanks. I it in the dining room.

Room Service: The dining room opens for breakfast at 7.30.

Guest: Oh, in that case I in my room. Just coffee and a croissant.

Room Service: Coffee and a croissant? Anything else?

Guest: No, that's all.

Room Service: Okay. , sir.

Guest: Thank you. Good night.

2. Listen to the conversation and say: What problem has the guest?

Vocabulary:

slot – прорезь, отверстие,

to swipe – вставлять электронную карту,

swipe card – пластиковая электронная карта.

IV. Checking out

Listen to the dialogues and act them.

1. Conversation A

Alicia is leaving the Columbia Towers Hotel.

Alicia: I'm checking out today. Here are my keys.

Pearl: Oh, really? We'll miss you. Did you enjoy your stay with us?

Alicia: Yes, I did. Very much.

Pearl: That's good. Where are you going now?

Alicia: I'm going on an Alaska cruise. I'm going to take some pictures.

Pearl: Alaska? I'm sure you'll enjoy it.

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