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2. Conversation b

Edgar: OK. 9-321-7844.

Voice: Hello?

Edgar: May I speak to Ms. Lowe, please?

Voice: Who?

Edgar: Ms. Lowe.

Voice: Who is this?

Edgar: This is Edgar Young. AmCan Travel. I'm in...

Voice: What number are you calling?

Edgar: 321-7844.

Voice: I'm sorry. You have the wrong number.

Edgar: Oh! Sorry to disturb you.

Voice: That's OK.

III. Listen to the call and write the message

Message for

Name of caller

Telephone number

Please call back yes no

Urgent yes no

Send brochure yes no

Message:

____________________________________________________________________________________________________

IV. Asking for repetition and clarifying.

1. Listen to the end of a call. The information has mistakes correct them.

Engineer Eskola arrives on 13th July

From Tampere on flight AS 335

Plane lands at 3.15.

2. You give details to a colleague about Engineer Eskola's visit. Your colleague reads these details back to you. Correct the information.

1. Engineer Eskola arrives at the factory at eleven o'clock.

2. He has a lunchtime meeting with the Managing Director.

3. He arrives on Tuesday.

4. He flies back to Finland from the Gatwick airport.

5. His flight number is BE 661.

V. Dealing with telephone problems

1. Circle the problems you sometimes have on the phone. What do you do in these cases?

1. Your phone runs out in the middle of a conversation.

2. There's a lot of noise around you.

3. You ring the wrong number.

4. You can't hear the other person.

5. The other person speaks too quickly.

6. You can't understand the other person's English.

7. You get poor reception on your mobile.

2. Listen to the tape and write down what kinds of problems do the callers have?

VI. Leaving voicemail messages

1. Listen to the dialogues and act them.

Conversation A

Woman: Can I leave a message for Alain Charest? He's a guest here.

Pearl: Sure, do you know his room number?

Woman: Uh, no, I don't.

Pearl: That's OK. I can find it.

Conversation B

Alain: Good morning. Are there any messages for me? Alain Charest. Room 1132.

Pearl: 1132? Yes, there's one. There you go.

Alain: Thanks. And can you fax this for me?

Pearl: Two pages, to Montreal, (514) 087-9321?

Alain: That's right. Can you charge it to my room?

Pearl: Of course, Mr. Charest.

2. This is the voicemail of Bernard Lalo. Number these sentences from the message in the correct order.

a) Hello, Bernard. My name's Stephan Bougin. I work for Hankel SA in Bern 1

b) Or I'll try calling you again tomorrow.

c) Look forward to speaking to you. Good bye.

d) Sorry I didn't call sooner but it's been busy since I got back.

e) You suggested I call you at some stage to discuss a few ideas.

f) You can contact me on 00 41 7586178. That's 00 41 7586178.

g) You might remember that we met at a conference in February in Lyon.

h) Anyway, it's just to let you know I'm interested.

i) I won't be in this afternoon but you can normally reach me between nine and twelve.

Listen and check your answers.

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