Module II

Topics: Means of Communication.

Modern Means of Communication (Internet, e-mail,

mobile phone)

Business Correspondence.

Negotiating and Making Presentations

Grammar: Conditional (I, II, III). Wish-Clause.

Unit I

Text a. Means of Communication

Nowadays our life is impossible without daily exchange of information between companies and firms, businessmen and research centers, banks and other institutions. Corporations and sole traders make contracts, send inquiries and offers, catalogues and technical characteristics of different goods, banks transfer money, dissatisfied parties send their complaints to the Arbitration Commission. For this various means of communication are used. Traditional means of communication are letters and telegrams/cables. But letters are a slow means and telegrams are not good for many-paged documents.

Over the last years, more and more business persons resort to the e-mail and Internet. The worldwide computer network known as Internet connects millions of people worldwide. The Internet is a loose association of thousands of networks and millions of computers across the world that work together to share and transmit information. By connecting to each other these networks, create a superfast pipeline that crisscrosses the United States and extends to Europe, Japan, mainland Asia and the rest of the world. Millions of messages run through the electronic mail (e-mail). Many governments provide electronic services (e-services) and communicate with customers on-line.

Agencies as well as universities are actively involved in running and expanding the Internet and thus helping everyone to share and access data and programs.

Nowadays one can send documents by:

1. Surface mail. It’s the cheapest way of sending documents. It takes from 2 to 6 weeks for international delivery.

2. Airmail. It’s reasonably cheap, allows from 5 to 6 days for delivery.

3. Express mail. It takes from 2 to 3 days for international delivery. The sender pays $5 express charge in addition to ordinary postage.

4. Courier mail. The letter/ printed matter is delivered by private courier company. It takes 36-48 hours for international delivery. Courier is very expensive but guaranteed.

5. Fax is instant and comparatively cheap – the price of a phone call – but not too good for long documents.

6. E-mail. It is instant and comparatively cheap - the price of a phone call too. It downloads a document from the sender’s computer via modem into the recipient’s computer. E-mail is ideal for sending documents that are a) very urgent, b) need changing.

NOTES:

(to) crisscross (v)	Перехрещувати, оплутувати
(to) extend (v)	Простягатися, розтягуватися
loose (adj)	Вільний; широкий,; безмежний
on-line	Тут: напряму
(to) provide (v)	Забезпечити; надавати
(to) resort (to) (v)	Підключати(-ся) (до)

Ex. 1. Answer the questions.

1) What is Internet?

2) What is the function of Internet?

3) What parts of the world are connected by electronic networks?

4) Have you ever posted any documents? When did you do it last? Describe the procedure.

5. What methods of sending documents do you know?

6. What to your mind is the best (fastest ) way of sending documents?

7. What is the most expensive (cheapest) method?

Ex. 2. Give the English equivalents to the following Ukrainian words and word combinations in the box.

Обмін інформацією; негайний (майже миттєвий); складати письмову угоду; надсилати скарги; багатосторінкові документи; дані та програми; за останні роки; доставка триває … (днів); доступ у всесвітню комп’ютерну мережу; термінові поштові відправлення; створити надшвидку мережу (“трубопровід”); як додаток; технічні характеристики різноманітних товарів; забезпечувати електронними послугами зв’язку; на це потрібно … (годин); порівняно дешевий;через (за допомогою) модема; ділитися інформацією; друкований лист (документ); ціна однієї телефонної розмови; повідомлення пересилаються через e-mail; додаткові п’ять доларів за терміновість; поширювати інформацію; звичайна плата за пересилання поштою; судові комісії; доставку здійснює приватна фірма; надсилати запити (замовлення) та пропозиції.

Ex. 3. Complete the sentences below using the words from the box. The number of the words is bigger than the number of the sentences.

Transmit, access, complaints, data, exchange, run, communication, mainland, expanding, sole, resorting, crisscrosses, agencies, computers.

1. That’s not difficult of ____ to the program.

2. ____ are electronic devices which store information on.

3. She asked to _____ the message by e-mail because it was urgent.

4. The corporation has _____ in all parts of Europe.

5. These networks create a superfast pipeline that ____ the world.

6. Traditional means of _____ are letters and telegrams.

7. Customers often send their ____ to the Arbitration Commission.

8. Recently a good deal of not only business persons, but ordinary people have been able to afford ___ to the Internet.

9. Companies and ___ traders make contracts and transmit money and for these purposes different kinds of communication are used.

10. To-day people cannot imagine life without daily ____ of information.

Ex. 4. Talking point:

How are developments in communications changing the way we live, work, relax?

Ex.5. Think and say:

What is the oldest and most traditional means of communication&

How often do you send (receive) correspondence?

Ex. 6.Read text A again and explain the meaning of the expressions: surface mail; airmail; express mail, courier mail; e-mail.

Ex.7. Reading text A find the English equivalents for Ukrainian words: дешевий, коштовний, швидкий, терміновий. Make their comparative and superlative forms.

Ex.8. Try to guess the meanings of the words: a charge, comparatively, via.

Ex. 9. Match the words from the passage in list A with their meanings in passage B.

1. Parcel, mail, address, receipt, stick, valuable, signature, trace, recipient, postage.

2. – a person’s name written by himself;

• government system of delivering letters, parcels, etc.;

• details of where a person can be found;

• paying for the carrying of letters, etc.;

• of great worth or use;

• a written statement that something (money or goods) has been received;

• follow or discover something;

• thing(-s) wrapped and tied up for sending by post;

• a person who receives something;

• be or become joined or fastened with paste or glue.