- •Введение
- •Unit I tourism
- •History of tourism
- •18Th and 19th century
- •Vocabulary
- •Ex. 1. Find in the text antonyms to the following words:
- •Ex. 2. Find in the text synonyms to the following words:
- •Ex. 3. Match the following words and word combinations in English with their Russian translation:
- •Ex. 4. Read the text again and decide which statements are true and which are false:
- •Ex. 5. Match the words with their definitions:
- •Ex. 6. Opposites: travel & tourism. Sort the words below into fifteen pairs. Each pair consists of two words with opposite meanings. For example: close; open.
- •Ex. 8. Fill in the gaps with the following words:
- •Ex. 9. Translate words and expressions in the text from Russian into English: Current Events Shaping Travel and Tourism: Eastern Europe
- •Ex. 10. Translate into Russian the following extracts: 1, 3, 4, Tourism: a Mixed Blessing
- •Ex. 11. Translate from Russian into English:
- •Now use the following information to complete the table.
- •Ex. 13. Translate from Russian into English
- •Ex. 14. Сhoose the correct variant:
- •Travel crossword. All the words in this crossword are connected with travel: across
- •Unit II types of accommodation
- •1. Hotel classification in terms of size
- •2. Hotel classification in terms of target market they serve
- •3. Hotel classification by the level of service
- •4. Hotel classification by affiliation
- •II. Vocabulary
- •III. Language
- •Hotels in China: a Market Analysis
- •III. Detailed comprehention
- •Iy. Activity
- •Unit III hotel facilities and services
- •Основные требования к отелям раличных категорий
- •II. Detailed comprehension
- •III. Language
- •Exercise 4. The following guests have different wishes. In which section of the room information sheet should they look? Write the number of each guest next to the correct section. (See example):
- •Information
- •Exercise 5. Fill in the missing words in the sentences below. Choose from the following. Use each word once only, although there are more words than you need:
- •Exercise 6. Fill in the missing words in the texts below. Choose from the following:
- •Electricity
- •IV. Activities
- •Unit iy careers in hospitality
- •A. Choosing a career.
- •B. Analyses of Labor Market.
- •C. Attitude Toward Self, Others, and Subject Matter
- •D. Human Resources Strategies in Russian Hospitality Industry.
- •E. Overview of Careers in the Hotel Industry
- •Departments in large hotels
- •F. Overview of Careers in Tourism
- •Labour Market Trends
- •Integration and Globalisation
- •Establishing adequate educational system in Russia
- •II. Vocabulary
- •Some jobs in hospitality
- •Hospitality resources
- •Iy. Detailed comprehention
- •1. Know the company's vision, culture and mission.
- •2. Know the products, services and procedures.
- •3. Make sure you follow through.
- •4. Never stop learning.
- •Unit y reservations
- •I. Vocabulary
- •II. Language
- •Exercise 4. The word in capitals at the end of each sentence can be used to form a word that fits suitably in the blank space. (See example):
- •Special Concerns
- •III. Detailed comprehension
- •Unit yi transportation
- •Travelling
- •Road transport
- •Water transport
- •II comprehension
- •III. Language
- •Iy activity
- •Glossary
- •Hotel reception
- •Hotel bar
Some jobs in hospitality
|
Front office manager |
начальник службы приема размещения |
|
Reception clerk |
служащий отдела размещения |
|
Concierge |
консьерж |
|
Porter |
носильщик |
|
Reception clerk |
швейцар |
|
Cloakroom attendant |
гардеробщик |
|
Telephone switchboard operator |
оператор |
|
Housekeeper |
администратор по хозяйству |
|
Chambermaid / Room maid |
горничная |
|
Storekeeper |
кладовщик |
|
Restaurant manager |
управляющий рестораном |
|
Kitchen chef |
шеф-повар |
|
Banqueting manager |
менеджер по банкетам |
|
Cashier |
кассир |
|
Waiter |
официант |
|
Pastry cook |
кондитер |
|
Pantry maid |
буфетчица |
|
Cellarman |
заведующий винным погребом |
|
Personnel manager |
начальник отдела кадров |
|
Enquiry clerk |
служащий стола справок |
|
Cloak room attendant |
гардеробщик |
|
Floor attendant |
Дежурный по этажу |
|
Accountant |
бухгалтер |
Ex. 1. Match the following words to make collocations:
-
Labor
Service
interest
Resources
Front-line
Feature
Distinguishing
Inventory
Language
Market
Lavish
Jobholder
First-time
Treatment
Human
Staff
Hotel
Skills
Room
Chain
Ex. 2.Give synonyms to the following words:
Occupation
To fire
Workforce
Overcrowded
Qualified
To improve
Ex. 3. Give Antonyms to the following words:
Shortage
Efficient
Host
To improve
High-paid
majority
Ex. 4. Match jobs with their defenitions
Staff
|
Storekeeper |
is in charge of the reception area. |
|
Porter |
takes care of registration, in some hotels also receives room reservations and keeps them up to date. |
|
Floor attendant |
hands out the keys and gives information to the guests about various hotel services. |
|
housekeeper |
arranges tickets for sight-seeing, theatre, cinemas and other events. Assists with table reservations and other hotel services. |
|
Front office manager |
is responsible for the accounts and billing. Sometimes also exchanges foreign currency. |
|
Sauna attendant |
takes care of the reception area during the night shift. |
|
Maintenance manager |
shows customers to their rooms, delivers messages and mail and carries luggage. |
|
Reception clerk |
receives guests, opens the door, orders taxi-cabs etc. |
|
Key clerk |
takes care of customers' coats, hats etc. |
|
Concierge |
connects the outgoing and incoming calls. |
|
Night porter |
is responsible for the elevators/lifts. |
|
Bellboy |
is in charge of linen, decorations and general cleanliness of the hotel. |
|
Doorman |
is responsible for the cleanliness and often also room service of a special floor. |
|
Cloakroom attendant |
cleans the guest rooms. |
|
Telephone switchboard operator |
is in charge of the sauna section. |
|
Elevator operator |
is in charge of the stores. |
|
Front office cachier |
takes care of the technical equipment in a hotel. |
Ex. 5. Fill in the gaps.
-
Many students look for a _______ job so that not to miss the lectures.
-
I have five _____ in my department, I am their superior.
-
______ in our company is expanding rapidly, so I have to use effective recruitment strategy.
-
Many of the _____ in the Housekeeping department are part-time.
-
When a vacancy appears in a company, it should be advertised in a ______.
-
______ work should be paid additionally.
Ex.6. Decide which answer (A,B,C,D) best fits each space.
Choosing a job
One of the most difficult decisions is choosing what to do for a (1) . For example, do you want to follow a definite (2) , and (3) a low (4) at the beginning, but have good (5) in a company that trains its (6) ? Or are you more interested in taking any kind of work, because you need a/an (7) ? You may have to (8) the fact that a good (9) can be difficult to find. In that case, why not take a (10) one? You will gain some useful (11) . Remember that even if you have the right (12) , you may have to (13) lots of application forms before you are asked to (14) an interview. But don’t worry if you don’t know what you want to (15) exactly. You’ll enjoy finding out!
1. A salary B living C employee D work
2. A company B training C business D career
3. A earn B gain C win D take
4. A money B profit C cheque D salary
5. A hopes B prospects C futures D promotions
6. A employers B crew C staff D persons
7. A money B cash C account D income
8. A face up to B go over C come up with D call off
9. A work B labour C job D seat
10. AtemporaryB overtime C profitable D short
11.A.experienceB experiences C experience D experiencing
12.A.qualifications B exams C letters D degrees
13. A. fall throughB get on C turn down D fill in
14. A be B attend C make D advertise
15. A work B job C do D employ
Ex. 7. Fill in the gaps using some of the words given below: