- •Введение
- •Unit I tourism
- •History of tourism
- •18Th and 19th century
- •Vocabulary
- •Ex. 1. Find in the text antonyms to the following words:
- •Ex. 2. Find in the text synonyms to the following words:
- •Ex. 3. Match the following words and word combinations in English with their Russian translation:
- •Ex. 4. Read the text again and decide which statements are true and which are false:
- •Ex. 5. Match the words with their definitions:
- •Ex. 6. Opposites: travel & tourism. Sort the words below into fifteen pairs. Each pair consists of two words with opposite meanings. For example: close; open.
- •Ex. 8. Fill in the gaps with the following words:
- •Ex. 9. Translate words and expressions in the text from Russian into English: Current Events Shaping Travel and Tourism: Eastern Europe
- •Ex. 10. Translate into Russian the following extracts: 1, 3, 4, Tourism: a Mixed Blessing
- •Ex. 11. Translate from Russian into English:
- •Now use the following information to complete the table.
- •Ex. 13. Translate from Russian into English
- •Ex. 14. Сhoose the correct variant:
- •Travel crossword. All the words in this crossword are connected with travel: across
- •Unit II types of accommodation
- •1. Hotel classification in terms of size
- •2. Hotel classification in terms of target market they serve
- •3. Hotel classification by the level of service
- •4. Hotel classification by affiliation
- •II. Vocabulary
- •III. Language
- •Hotels in China: a Market Analysis
- •III. Detailed comprehention
- •Iy. Activity
- •Unit III hotel facilities and services
- •Основные требования к отелям раличных категорий
- •II. Detailed comprehension
- •III. Language
- •Exercise 4. The following guests have different wishes. In which section of the room information sheet should they look? Write the number of each guest next to the correct section. (See example):
- •Information
- •Exercise 5. Fill in the missing words in the sentences below. Choose from the following. Use each word once only, although there are more words than you need:
- •Exercise 6. Fill in the missing words in the texts below. Choose from the following:
- •Electricity
- •IV. Activities
- •Unit iy careers in hospitality
- •A. Choosing a career.
- •B. Analyses of Labor Market.
- •C. Attitude Toward Self, Others, and Subject Matter
- •D. Human Resources Strategies in Russian Hospitality Industry.
- •E. Overview of Careers in the Hotel Industry
- •Departments in large hotels
- •F. Overview of Careers in Tourism
- •Labour Market Trends
- •Integration and Globalisation
- •Establishing adequate educational system in Russia
- •II. Vocabulary
- •Some jobs in hospitality
- •Hospitality resources
- •Iy. Detailed comprehention
- •1. Know the company's vision, culture and mission.
- •2. Know the products, services and procedures.
- •3. Make sure you follow through.
- •4. Never stop learning.
- •Unit y reservations
- •I. Vocabulary
- •II. Language
- •Exercise 4. The word in capitals at the end of each sentence can be used to form a word that fits suitably in the blank space. (See example):
- •Special Concerns
- •III. Detailed comprehension
- •Unit yi transportation
- •Travelling
- •Road transport
- •Water transport
- •II comprehension
- •III. Language
- •Iy activity
- •Glossary
- •Hotel reception
- •Hotel bar
Labour Market Trends
The working life of today is rapidly changing in Europe. The forces behind these large changes are probably quite a few. Today’s globalisation, technical and organisational development and changes in the public policies are factors that effects the competition. It also makes the labour market and the differences between countries more complex. The employers as well as the employees have to be flexible in many ways. Flexible both numerical and functional, towards each other and to the customers fluctuations in demand. It has become more and more important to be flexible to meet the productivity demands of today.
The tools of flexibility are also many. The temporary employment contracts have grown in number rapidly over the last years. Also other forms of flexible working arrangements have become more usual, like subcontracting and teleworking.
All this for the benefit of greater efficiency in the use of resources (including human resources), greater productivity (continuing pressure to lowering costs), improving competitiveness and greater ability to respond to fluctuations in customers demand.
We need to initiate more research about flexibility in the labour market and further analyse this very complex phenomenon. Is Flexibility one of the answers to help solving Europe’s employment situation in future ? If Yes, we need to make it work the way we want it and minimise it’s less profitable or undesired side effects.
Major Trends in the "Changing World of Work":
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New Technologies
There is a growing use of information and communication technology in all sectors.
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Growing Occupations in Service Sector
As an ever-higher proportion of workers is employed in the service sector, new burdens arise, such as ergonomic problems in information-intensive work, musculo-skeletal disorders, etc. Increasing part of work in the Service Sector is about personal contact with people - clients, customers, patients etc. which can lead to increased stress and even violence at work.
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New Forms of Work
There is a shift away from the traditional concepts of work towards new forms, such as telework, self-employment, subcontracting work, temporary employment, etc.
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Integration and Globalisation
The development of new technologies resulted in increased integration and globalisation of work, so that national solutions become increasingly dependent on European and international conditions.
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Ageing of Workforce
Demographic changes mean that in 2005, more employees will be in their fifties than in their thirties.
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Raising employability through new qualifications
With the changes in the job market, employees’ priorities are also changing. There is increasing interest in autonomous work, self-realisation, staying healthy, etc.
Who should go into the hospitality business?
people who:
can communicate easily and openly,
can interact well with guests and colleagues,
take a sincere interest in their jobs,
are interested to turn a job into a career,
are willing to work flexible hours,
think that the glass is always half full,
can manage the change,
are committed to innovative thinking,
are full of creative ideas,
are thinkers as well as doers, should go into the Hospitality business.
In short, our industry is looking for "Nice people with a positive attitude and who are willing to learn and develop themselves."