- •Введение
- •Unit I tourism
- •History of tourism
- •18Th and 19th century
- •Vocabulary
- •Ex. 1. Find in the text antonyms to the following words:
- •Ex. 2. Find in the text synonyms to the following words:
- •Ex. 3. Match the following words and word combinations in English with their Russian translation:
- •Ex. 4. Read the text again and decide which statements are true and which are false:
- •Ex. 5. Match the words with their definitions:
- •Ex. 6. Opposites: travel & tourism. Sort the words below into fifteen pairs. Each pair consists of two words with opposite meanings. For example: close; open.
- •Ex. 8. Fill in the gaps with the following words:
- •Ex. 9. Translate words and expressions in the text from Russian into English: Current Events Shaping Travel and Tourism: Eastern Europe
- •Ex. 10. Translate into Russian the following extracts: 1, 3, 4, Tourism: a Mixed Blessing
- •Ex. 11. Translate from Russian into English:
- •Now use the following information to complete the table.
- •Ex. 13. Translate from Russian into English
- •Ex. 14. Сhoose the correct variant:
- •Travel crossword. All the words in this crossword are connected with travel: across
- •Unit II types of accommodation
- •1. Hotel classification in terms of size
- •2. Hotel classification in terms of target market they serve
- •3. Hotel classification by the level of service
- •4. Hotel classification by affiliation
- •II. Vocabulary
- •III. Language
- •Hotels in China: a Market Analysis
- •III. Detailed comprehention
- •Iy. Activity
- •Unit III hotel facilities and services
- •Основные требования к отелям раличных категорий
- •II. Detailed comprehension
- •III. Language
- •Exercise 4. The following guests have different wishes. In which section of the room information sheet should they look? Write the number of each guest next to the correct section. (See example):
- •Information
- •Exercise 5. Fill in the missing words in the sentences below. Choose from the following. Use each word once only, although there are more words than you need:
- •Exercise 6. Fill in the missing words in the texts below. Choose from the following:
- •Electricity
- •IV. Activities
- •Unit iy careers in hospitality
- •A. Choosing a career.
- •B. Analyses of Labor Market.
- •C. Attitude Toward Self, Others, and Subject Matter
- •D. Human Resources Strategies in Russian Hospitality Industry.
- •E. Overview of Careers in the Hotel Industry
- •Departments in large hotels
- •F. Overview of Careers in Tourism
- •Labour Market Trends
- •Integration and Globalisation
- •Establishing adequate educational system in Russia
- •II. Vocabulary
- •Some jobs in hospitality
- •Hospitality resources
- •Iy. Detailed comprehention
- •1. Know the company's vision, culture and mission.
- •2. Know the products, services and procedures.
- •3. Make sure you follow through.
- •4. Never stop learning.
- •Unit y reservations
- •I. Vocabulary
- •II. Language
- •Exercise 4. The word in capitals at the end of each sentence can be used to form a word that fits suitably in the blank space. (See example):
- •Special Concerns
- •III. Detailed comprehension
- •Unit yi transportation
- •Travelling
- •Road transport
- •Water transport
- •II comprehension
- •III. Language
- •Iy activity
- •Glossary
- •Hotel reception
- •Hotel bar
Departments in large hotels
Large hotels thrive on activity—conventions, banquets, tennis games, busy restaurants, and the daily comings and goings of guests.
Making sure all these activities run smoothly and dealing effectively with any problems that come up requires strong managers, and large hotels are full of them. At the top of the chains that most of today's hotels belong to are the managers of the managers, the executives who oversee all the hotels in the chain. They usually have MBAs or advanced degrees in hotel management, work in corporate headquarters, and earn very high salaries. Just below them are regional directors or managers who oversee a small number of hotels in one area. Below the regional directors are the managers of individual hotels, and below the managers of individual hotels are the department managers.
Large hotels and large hotel chains divide managerial responsibilities into many separate departments, and each department may have sub-departments and sub-managers. For example, the food and beverage department of a large hotel may have a head director who oversees all the sub-directors, including a catering director who manages the entire food and beverage staff and the flow of materials required to keep the restaurants, room service, and banqueting services running. The sales and marketing department usually has a senior manager who oversees other sales mangers, such as managers of group sales, corporate sales, and business travel sales.
A wide variety of people work in these departments. Some are high-paid and educated professionals, like engineers or executive chefs, and others are first-time jobholders who wash dishes or clean rooms, and many others are in between.
Front desk and guest services help set the image for a hotel. Although most front desk and guest services positions are entry-level, they are key to giving guests their first impression of the hotel. This department includes front desk agents, reservation agents, concierges, bellhops, valet parking attendants, and all the managers of these people. If these workers are kind and accommodating, a guest will feel instantly comfortable, but if they're rude, guests may take an instant dislike to the hotel and not only never come back but tell their friends about their bad experience as well.
Human resources is the department that helps hire, fire, and train employees, mediates employee-employer disputes, and manages employee benefits. In large hotels or chains, human resources employs many people, while in some small hotels the manager does the job of human resources.
Accounting and finance employs all levels of financial professionals, from entry-level financial assistants to certified accountants to chief financial officers. Two typical positions in this department are night auditor and controller. Night auditors work the graveyard shift, tending the front desk overnight while doing bookkeeping and basic accounting. Controllers direct the financial business for the hotel and usually need a bachelor's degree in accounting or business.
Marketing and sales is in charge of promoting the hotels' services. Managerial positions in this department require bachelors' degrees in business or marketing. In large resorts, separate managers oversee the sales of spa services, convention services, and wedding services. This department also includes all the entry-level jobs of retail salespeople who work in the hotel stores.
Housekeeping is in charge of cleaning the rooms and inside public spaces of hotels. In luxury hotels, housekeepers must clean to perfection, since a housekeeping supervisor may actually dust the room with a white cloth to check for any missed spots. In general, housekeeping is physically demanding and low-paying work.
Food and beverage in kitchens and restaurant is a huge department with employees from all types of backgrounds. The entry-level positions include busboy, banquet server, waiter, waitress, dishwasher, and room service attendant, but this department also hires trained workers like bartenders, chefs, and wine stewards. Kitchens and restaurants also need managers and directors to oversee staff and keep track of the food and beverages for restaurant meals, room service, conventions, and events catered by the restaurant but held outside the hotel.
Maintenance, engineering, and grounds keep the hotel and the land around it attractive and in good repair. Gardeners, groundskeepers, and pool cleaners work on landscaping and outside facilities. Repairmen and engineers of every type and educational level maintain the buildings. Some of these maintenance workers are entry-level assistants who grout tile in bathrooms, paint walls, or trim hedges. Others are certified electricians, plumbers, and HVAC workers. At the top are the chief engineers, who often have a bachelor's degree in engineering. They inspect the hotel structure for stability and safety and make suggestions for repairs.
Recreation and entertainment is the main attraction of many large resorts. Spas, golf courses, pools, tennis courts, gyms, and horse stables are just some of the recreation-related facilities at luxury hotels. Resorts in Las Vegas may even house a theme park or an entire circus that employs trapeze artists, clowns, and lion trainers. More typically, however, employees in the departments of recreation and entertainment include golf and tennis pros, ski instructors, dance instructors, lifeguards, and musicians, and many spas hire staff to perform particular skin treatments, like mud packs or facials. Some specialize in health and fitness, hiring physical trainers, yoga instructors, nutritionists, and hiking guides. Where gambling is legal, workers in hotel casino also fall under the category of recreation.
Technology maintains all the computer equipment in a hotel. In large hotels almost everyone uses a computer—the financial department for keeping records and making calculations, the kitchen and housekeeping staff for inventory, the front desk workers for reservations, and the recreation people for scheduling games or spa appointments. The technology staff supports all these departments.