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II. What do you call:

  1. The person who is staying at a hotel?

  2. The staff member of the hotel who helps guests with their luggage?

  3. The place where guests go to check in and out and to get information?

  4. The person who cleans the rooms at a hotel?

  5. The hotel accommodation with breakfast included?

  6. The hotel accommodation with breakfast and evening meal included?

  7. The service provided in a hotel, by which guests can order food and drinks to be brought to their rooms?

  8. The piece of paper that shows how much you have to pay for services?

  9. The small amount of extra money that you give to smb. for some service?

  10. The time of the year when a hotel receives most visitors?

III. Match the words in the left column with their definition in the right column:

1) a suite a) a room for one person.

2) a triple room b) a room with one large bed for two people.

3) a twin room c) a room with two single beds for two people.

4) a single room d) a room with three single beds, or a double bed and a single

bed, suitable for ccupation by three people.

5) a double room e) a room with four or more beds, particularly suitable for a

family with children.

6) a family room f) a set of two or more rooms including a bedroom and a sitting

room.

IV. Read the dialogues in pairs:

MAKING A RESERVATION

Receptionist:

Grand Hotel. Morine speaking.

Caller:

Hello. I'd like to make a reservation for this weekend.

Receptionist:

Caller:

I'm afraid we're totally booked for this weekend.

Well, what about the weekend after that? Do you have any vacancies?

Receptionist:

Yes. How many nights are you going to stay?

Caller:

Receptionist:

Caller:

Receptionist:

Caller:

Two nights.

What kind of room would you like?

A single room with a shower.

Just a moment, I'll check. We have a nice room on the second floor.

How much is it?

Receptionist:

Caller:

Receptionist:

Caller:

Receptionist:

Caller:

Receptionist:

It's $60 per night, including breakfast.

That's a good price. I'd like to make a reservation for that room, please

Very well. May I have your name, please?

Conners.

Could you spell that, please?

It's C-O-N-N-E-R-S.

Thank you for your reservation. See you.

CHECKING IN

Guest:

Good afternoon. I’d like to check in.

Receptionist:

Good afternoon. Do you have a reservation, sir?

Guest:

Yes, I have. I made a reservation by phone last week.

Receptionist:

What is your name?

Guest:

Mr Conners.

Receptionist:

OK, let me see. You’ve made a reservation for a single room. Is that correct?

Guest:

Yes, that’s right.

Receptionist:

How long will you be staying with us, sir?

Guest:

Two nights.

Receptionist:

Could you fill in the registration form, please.

Guest:

Sure. Well… name in full, place of permanent residence, passport number and signature. Here you are. Is it OK?

Receptionist:

Guest

Yes, thank you. Here’s your key. Your room is 234 on the second floor. Enjoy your stay!

Thanks.

CHECKING OUT

Receptionist:

Hi. Are you checking out now?

Guest:

Yes. I am checking out of room 234. Sorry, I am a bit late.

Receptionist:

That's no problem.

Guest:

Oh, really. The last hotel I stayed in charged me for a late check out.

Receptionist:

The hotel isn't booked this week, so it's not a problem. How was your stay?

Guest:

The room was great. I really enjoyed my stay.

Receptionist:

I'm glad you liked it. How would you like to pay?

Guest:

I'll pay cash.

Receptionist:

OK. So the total is $125.

Guest:

I thought it was $120. That's what they said when I made a reservation.

Receptionist:

Yes, but there is an extra room charge on your bill.

Guest:

Oh, I’ve forgotten. I ordered a bottle of beer. Sorry.

Receptionist:

Guest:

No problem. Here's your change. I'll just need your room keys, please.

Here they are. Bye.