- •Contents
- •Introduction………………………………………………………………….……..4
- •Предисловие
- •I. Переведите на русский язык следующие словосочетания.
- •II. Найдите в тексте английские эквиваленты следующих русских словосочетаний.
- •III. Переведите на русский язык.
- •I remain,
- •Прочтите и переведите текст.
- •Переведите на русский язык следующие слова и словосочетания.
- •Найдите в тексте английские эквиваленты следующих русских словосочетаний.
- •Unit fhree statement of sea protest Text
- •In the port of Murmansk, Russian Federation.
- •I. Найдите в тексте английские эквиваленты следующих русских словосочетаний.
- •II. Переведите на русский язык.
- •Re: «Mikhaylo Lomonosov» in Aalesund 21.08.2000
- •Re: Shortages on discharging in Turkish ports
- •Найдите в тексте английские эквиваленты следующих русских слов и словосочетаний.
- •Вставьте, где требуется, предлоги и переведите предложения на русский язык.
- •Claims and complaints
- •Vocabulary notes
- •Letter of Complaint No. 1
- •Letter No. 2. Complaint of late .Delivery of goods
- •Letter No. 3. Complaint of late delivery
- •Letter No. 5. Complaint about delay
- •Letter No. 6. Complaint of repeated delays in delivery
- •Letter No. 7. Delivery of wrong goods
- •Letter No. 8. Delivery of wrong goods
- •Letter No. 9. Short - delivery of the goods
- •Letter No. 10. Claim in connection with short-delivery of the goods
- •Letter No. 11. A complaint that not enough goods were despatched
- •Letter No. 12. Claim made in connection with inferior quality of the goods
- •Letter No. 13. Claim made in connection with the substandard goods delivered to the Buyers
- •Letter No. 14. Complaint of damage
- •Letter No. 15. Complaint about bad packing
- •1. Read and translate into Russian the following expressions:
- •2. Read and translate the following nouns. Say from what verbs they are formed:
- •3. Match the words in "a" with their definitions in "b":
- •5. Replace the underlined words in the sentences with the words given below:
- •6. Choose the correct word from those given in brackets:
- •8. Compare two lists of expressions normally used in complaints. Match the formal language of business English in the first list with their unofficial equivalents in the second list
- •12. Use «Perhaps» and «We assume that» to make a polite suggestion for these:
- •13. Notice how this sentence expresses urgent and immediate demands:
- •14. Notice the use of the words «concerning» and «regarding»:
- •16. Read some extracts from the letters of complaint. Fill the gaps, with the verbs in brackets in the Past Simple Tense or the Present Perfect Tense.
- •Istituto di medicina
- •Viale Bracci
- •18. Fill the gaps in this letter with articles and possessive pronouns where necessary:
- •19. Complete the following letter of complaint with the correct prepositions where necessary:
- •20. Translate into English:
- •21. Составьте следующие деловые письма:
- •U n iт three letters of adjustment
- •Vocabulary notes
- •Reply to letter No. 1 on page 6.
- •Reply to letter No, 2 on page 7.
- •3. Reply to letter-No..5 on page 10.
- •Reply to letter No. 6 on page 10.
- •Reply to letter No. 7 on page 11.
- •Reply to letter No. 8 on page 11.
- •Reply to letter No. 10 on page 13.
- •7. Reply to letter No. 11 on page 13.
- •8. Reply to letter No. 12 on page 14.
- •9. Reply to letter No. 14 on page 15.
- •Via di Pietra Papa, 00146 Roma
- •10. Reply to letter No. 15 on page 16.
- •1. Make nouns with the following suffixes and translate them into Russian:
- •2. Form verbs according to the model.
- •3. Form adverbs from the following adjectives and translate them into Russian:
- •4. Put the adverbs in the brackets in the correct position in each sentence.
- •5. Make negative words by adding prefixes un-, dis-, in-, non-.
- •6. Read and translate the following nouns. Say from what verbs they are formed.
- •7. Fill the gaps in these sentences with a word built from the word given in the brackets.
- •8. Decide which spellings are correct and cross out incorrect ones.
- •10. Read.And notice how these sentences express regret:
- •11. Read and notice how you inform a customer about alternative arrangements:
- •12. Explanations. Notice the use of the verb cause here:
- •13. Read and notice how apologies are made:
- •14. Read and notice how you assure customers that similar mistakes will not happen in future:
- •15. Read and notice how you express a mixture of hope and expectation:
- •16. Read and translate into Russian the following word-combinations
- •18. Give English equivalents for the following:
- •19. Match the words on the left with their definitions on the right
- •20. Fill the gaps in these sentences with a suitable prepositional phrase. The first one is done for you as an example.
- •21. Fill the gaps in these sentences with the right prepositions, as in this example;
- •22. Insert the correct phrases in the appropriate spaces below, beyond our control, in advance, to your satisfaction, up-to-date, within a few days.
- •23. Insert the correct words in the appropriate spaces in the passage below
- •24. Read this extract from a letter apologizing for a delayed delivery, and choose the best words from the options in brackets.
- •25. Write a letter of adjustment in reply to the letter of complaint using the following words and phrases:
- •26. Translate into English the following sentences:
- •27. Translate into English the following letters:
- •28. Read through the following situations and do the assignment.
- •Part III brokerage read and translate dialogues:
- •Слова и выражения
- •Specimens of telexes in connection with the chartering of vessels
- •Слова и выражения
- •Слова и выражения
- •Слова и выражения
- •Extract from the transport insurance rules of ingosstrakh
- •General stipulations
- •Слова и выражения
- •Supplement №1 вступительные фразы
- •Supplement №2 Наиболее употребительные сокращения, используемые в деловом письме
- •Список использованной литературы.
- •98309 Г. Керчь, Орджоникидзе, 82.
16. Read some extracts from the letters of complaint. Fill the gaps, with the verbs in brackets in the Past Simple Tense or the Present Perfect Tense.
1. Last year we (not/have) __________________ any serious complaints
from our clients, but this year we (already/received)_________________
over twenty.
2. This is not the first time that we (have)__________________problems
with the shipping company. Three months ago they (lose)
_________________ a consignment completely and they still (not/find)
____________________out what happened to it.
3. I (look) __________________into the problem, and it appears that the
catalogue (be)_________________out of date.
4. I (receive)_________________a consignment of furniture from you last
week which we (order)_________________on May 12.
5. The error (be)_________________ due to a fault in the computer system
which we now (put)________________right.
6. I am writing to apologize for the defective items you (receive)
________________ last month, and to inform you that we (credit)
___________________the sum of £ 342.67 to your account.
7. Our accounts department (inform)_______________me that we (not/yet/
receive) ________________ payment for the items we (send).
17. Read the letter of complaint and insert articles where necessary:
Istituto di medicina
Viale Bracci
1-61001 Siena
15 June, 19..
The Sales Manager
Nihon Instruments
12-18 Wakakusa-cho
Hagashi-Osaka-Shi
Osaka-fu
Japan
Dear Mr. Toda
AWD 4156/82
We are writing to point out that (1)_______________above delivery, which arrived yesterday, was (2) ______________ week late. This is (3)_______________second time we have had to write to you on this subject, and we cannot allow (4)________________situation to continue. We have already explained that it is essential for (5)________________medical equipment to arrive on (6) ______________ due date as (7)_______________late delivery could create (8)_________________very serious problem.
Unless we have (9) _______________ absolute assurance that you can
guarantee (10)__________promptness of all future deliveries, we will have to look for another supplier. We will want your confirmation before we place our next order.
Yours sincerely
Carlo Lotti
Head of Administration
18. Fill the gaps in this letter with articles and possessive pronouns where necessary:
1 September, 19..
Messrs. Gray & Co.
Dear Sirs
We with to inform you that ... pumps which arrived on ... 8 of August in execution of Contract 15/137 were given ... most careful two weeks' test. From ... enclosed Test Report you will see that... design of ... pumps P5, P6, P9 in ... specification greatly differs from... drawings handed to your Mr. Brown during ... stay in Moscow last June. ... experts have discovered ... number of alterations in ... design of ... pumps which makes some of ... pumps inadequate. You will understand that in ... circumstances we have ... right to reject... goods and ship them back charging all... expenses on... return to ... account.
Taking into account however that this is ... first gross infringement on ... part, we shall not submit... claim to ... Arbitration and as ...exception shall retain ... substandard pumps with ... 20% allowance off ... invoice value. As soon as you have ... answer ready, please do not fail to pass it on to us which will be most appreciated.
Faithfully yours
….