Letter No. 15. Complaint about bad packing

Dear Sirs

Order No. JAD/1573

We regret to inform you that four of the twenty cases containing your consignment of alarm clocks were inadequately packed.

We sent you specific packing instructions for tins consignment, and no doubt you passed these instructions on to your forwarding agent. Cases 13, 14, 18 and 20 did not include the layers of waterproof lining we had insisted on. As a result, the clocks contained in these cases are almost ruined and certainly unsaleable. We must insist on an immediate replacement for the four cases, and we must ask you to follow our instructions more carefully in the future.

Yours faithfully

….

EXERCISES

1. Read and translate into Russian the following expressions:

to make a claim against somebody, to handle a complaint, to settle a claim, a gross infringement of the Contract of Carriage, goods of inferior quality, short -shipment / delivery of the goods, to make an error, reasonable claim, time stipulated in the Contract, to cause considerable inconvenience, to settle the matter amicably, to refer the matter to Arbitration, to dispatch the goods, to sustain heavy losses, 5 cases are missing, in these circumstances.

2. Read and translate the following nouns. Say from what verbs they are formed:

settlement, violation, infringement, stipulation, remittance, reference, shipment, performance, fulfilment, execution, investigation, compensation, satisfaction.

3. Match the words in "a" with their definitions in "b":

a) amicable, reasonable, substandard, to appoint an arbitrator, groundless claim, to infringe a contract, to make a claim, frequently, to make every effort, liable, to sustain losses, to cause inconvenience^ inferior quality, mistake, to meet a claim, to refer a matter to Arbitration, prior to, for one's account, to perform a contract.

b) to suffer losses, error, to violate a contract, to satisfy a claim, to fulfil a contract, before, to do one's best, to submit a matter to Arbitration, to cause trouble, defective, to nominate an arbitrator, unjustified claim, at one's expenses, friendly, to bring a claim, justified, often, responsible, bad quality.

4. Decide which spellings are correct and cross out incorrect ones:

1. a) faitlifuly

b) faithfully

2. a) ship's expenses

b) ship's expences

3. a) bussiness

b) business

4. a) tarif

b) tariff

5. a) clerk

b) dark

6. a) circumstances

b) circumstances

5. Replace the underlined words in the sentences with the words given below:

dispute, arise (arose, arisen), sustain, inadequate, refer, make a claim, compensate.

1. You will remember that the reason of the argument was the price problem.

2. The shipping agent was always telling us that difficulties appeared in connection with chartering a vessel of small tonnage.

3. Shipment was to have been effected last month and in this connection the clients suffered heavy losses.

4. The goods were damaged in transit due to unsuitable packing.

5. This matter will be submitted to Arbitration as settled before.

6. The Buyers produced a claim on the sellers for $ 1,000.

7. The manufacturers were forced to make up for the injury the workers got during the accident.