Topic: Managing People

Managing People

Managing people requires a high level of knowledge of human behaviour and psychology. Of particular importance for a manager in managing people is the relationship between the manager and his/her subordinates. If a manager wants to be effective, he must try and develop the skills for managing people. Here are a few recommendations to this end.

To manage well you need to work in a climate of mutual trust and respect. The manager has to create an atmosphere of trust and mutual respect.

Keep calm when confronted with employees who oppose any new plan or suggestion.

To motivate performance use the Productivity Formula: “Talent times Relationship, plus Expectations, equals Productivity”.

Make sure people’s expectations of what they are to contribute to the business are clearly understood by all.

Project your positive personal attributes: be spontaneous, open an honest; show patience and a desire to attentively listen to and understand a person.

Be consistent and show people that they can entirely rely upon you.

Increase your positive feedback, guidance and constructive criticism.

Maintain a high level of input; actively teach what people need to know.

Use the One Minute Reprimand to get rid of the subordinate’s behaviour you dislike. Be very specific about what the person did wrong; take 30 seconds (and no more) to say how you feel: disappointed? angry? frustrated? Keep the person’s attention focused on what he/she did wrong and not on how you are going to treat him personally.

Clear goals are the basis for all good performance. Set goals in the beginning. Remember: goals must be attainable (achievable), and everyone has to know them.

Respect your subordinates and authorise them to think. Take pride in their talents and accomplishments. Recognize and celebrate their victories. Encourage people for their contribution (input) to the victory.

Think of innovation as a better way to get the work done.

Banish unnecessary paper, rules and bureaucracy.

Word list

level – уровень, on a level – на уровне

human behaviour – поведение человека, to behave – вести себя

relationships – отношения, to relate to – относиться к

to this end – в этом отношении (in this respect)

mutual trust (respect) – взаимное доверие уважение, to trust – доверять

to respect – уважать

to create – создавать, creation – создание

to keep calm – сохранять спокойствие, выдержку

to be confronted with – столкнуться с (в противоборстве)

to oppose – выступать против, syn. to come out against; opposition

suggestion – предложение, to suggest: предлагать (дать идею)

I suggest that you should go there.

I suggest going there.

product – продукция

productive – продуктивный, productivity – производить,

labour p. – производительность труда

to make sure – убедиться, удостовериться

positive (negative) features – позитивные (негативные) черты

to contribute to – сделать, внести вклад, syn. to make a contribution

spontaneous – непосредственный

honest – честный

show patience and a desire – проявлять терпение и желание

attentively – внимательно

consistent – последовательный

to rely on – полагаться на; entirely – всецело

increase your positive feedback – увеличить обратную полож. связь

guidance – руководство

maintain a high level of input – сохранять высокий уровень вклада

reprimand – выговор

to get rid of – отделаться от

to do wrong – поступить неправильно

disappointed – разочарованный

angry – сердитый, злой

frustrated – расстроенный

to focus attention – сосредоточить внимание

to treat – зд. рассматривать

clear goals – ясные цели

to set goals – поставить цели

attainable/ achievable – выполнимые

to respect one’s subordinates – уважать своих подчиненных

to authorise – зд. поручать, давать задание

to take pride in their talents – гордиться их талантами

accomplishments – достижения

to recognize – признавать

to celebrate – отмечать, праздновать

victory – победа

to encourage – воодушевлять, поощрять, поддерживать

contribution (input) to – способствовать, делать вклад в

innovations – новации

to get the work done – заставить выполнять работу

to banish unnecessary paper, rules and bureaucracy – вести борьбу с бумажной волокитой, ненужными правилами и бюрократией