3. Read the phone call. Then complete Michelle’s meeting planner.

Michelle’s meeting planner

Meeting with:
Date:
Time:
Place:
Reason for meeting:

Peter:	Hello, Peter Felton.
Michelle:	Hello, Peter. It’s Michelle Henderson.
Peter:	Hello, Michelle. How are you?
Michelle:	I’m fine, thank you. And you?
Peter:	Very well, thanks. What can I do for you?
Michelle:	Well, I’d like to make an appointment to discuss requirements for our new product range.
Peter:	OK, no problem.
Michelle:	Fine. When’s convenient for you?
Peter:	One day next week?
Michelle:	OK. How about Tuesday in the afternoon? That’s the 15th.
Peter:	No, I’m afraid I’m busy all day on Tuesday. What about Thursday or Friday?
Michelle:	Sorry, I can’t make Friday, I’m on a course. But Thursday is fine.
Peter:	Morning or afternoon?
Michelle:	The afternoon is best for me.
Peter:	OK. Shall we say 2.30?
Michelle:	Yes, that’s fine. Where shall we meet?
Peter:	You’ve got a bigger office!
Michelle:	OK. So that’s half past two on Thursday 17th August. In my office.
Peter:	Right.
Michelle:	Thanks, Peter. I’ll look forward to seeing you then.

4. Look at the underlined phrases in the phone call in Exercise 3 and guess their meaning. Check with your teacher or a dictionary.

5. Work in pairs. Read the phone call in Exercise 3 aloud (Student A – you are astonished to hear your ex-colleague, Michelle calling, Student B – you are happy and excited). Take turns to be A and B.

H 6. Act out the call in Exercise 3. Remember to change names and some details.

VOCABULARY

7. Read the call in Exercise 3 again. Find and underline one or more phrases which:

1. say you want a meeting;

2. explain the reason for the meeting;

3. suggest a day or time;

4. agree to a day or time;

5. say “no” and give a reason;

6. ask about the place;

7. confirm the details.

8. You have an appointment to see Ms Keppel at 11.30 today. Unfortunately your train is delayed. You will not arrive until 12.30. Telephone Ms Keppel’s secretary, John Cousins, to explain the problem. Complete the conversation with words from the box.

late have an appointment sorry is delayed delay problem calling

A: Hello, Mr Cousins. This is (your name). I (a) _______ at 11.30, with Ms Keppel. But unfortunately the train (b) ________ . I’m going to be (c) _______.

B: I understand. What time do you think you’ll arrive?

A: About 12.30. Is that a (d) _______?

B: No, no problem at all.

A: Thank you. I am (e) ________ about the (f) ________ .

B: It’s OK. It’s not your fault. See you soon. Thanks for (g) __________.

A: Thank you. Bye for now.