- •Полтава 2010 передмова
- •Contents
- •4. Look at the underlined phrases in the calls in Exercise 3 and guess their meaning. Check with your teacher or a dictionary.
- •5. Work in pairs. Read the phone calls in Exercise 3 aloud (Student a – you are angry and in a bad mood, Student b – you are friendly and cheerful). Take turns to be a and b.
- •Vocabulary
- •7. Complete the table with appropriate phrases in Exercise 3.
- •9. Complete the sentences using the verbs from the box below. Use each verb once only.
- •I’ll get the information you want. Do you mind …………. On?
- •11. Practise this conversation in pairs. Take turns to play each role. Use the diagram and 5-8 useful phrases to help you. Take turns to be a and b.
- •2. Say your own mobile / home number in English.
- •3. Read these two calls. Then complete the notes.
- •4. Look at the underlined phrases in the phone calls in Exercise 3 and guess their meaning. Check with your teacher or a dictionary.
- •Vocabulary
- •7. Look at the phrases from the two phone calls. Does the person answering the call (a) or the person making the call (b) say them? Write a or b in the boxes.
- •8. Put the phrases of the dialogue in the correct order.
- •10. Practise these conversations in pairs. Use the diagrams and useful phrases to help you. Take turns to play each role.
- •1. Spell the following words.
- •2. Spell your name and surname.
- •3. Read these two calls. Then complete the notes.
- •4. Look at the underlined phrases in the phone calls in Exercise 3 and guess their meaning. Check with your teacher or a dictionary.
- •5. Work in pairs. Read the phone calls in Exercise 3 aloud (Student a – you are a foreigner and aren’t very good at English, Student b – you are very upset). Take turns to be a and b.
- •Vocabulary
- •7. Do these pairs of sentences mean the same thing or something different? Write (s) same or (d) different.
- •8. Complete sentences 1-10 with these pairs of verbs. Don’t forget to put the verbs into the correct form!
- •9. Complete these two calls with sentences (a-I) from the list below. Use each sentence once only.
- •11. Practise this conversation in pairs. Use the diagram and useful phrases to help you. Take turns to play each role.
- •3. Read the phone call. Then complete Michelle’s meeting planner.
- •4. Look at the underlined phrases in the phone call in Exercise 3 and guess their meaning. Check with your teacher or a dictionary.
- •9. Look at these extracts from three conversations. Put the lines in the correct order. The first line is done for you.
- •3. Read this call. Then complete the table.
- •4. Look at the underlined phrases in the phone call in Exercise 3 and guess their meaning. Check with your teacher or a dictionary.
- •9. Match the beginnings of the following sentences (1-10) with their endings (a-j).
- •10. Work in pairs. Practise making hotel reservations. Use the diagram and 5-7 useful phrases to help you. Take turns to be a and b.
- •4. Look at the underlined phrases in the calls in Exercise 3 and guess their meaning. Check with your teacher or a dictionary.
- •5. Work in pairs. Read the phone calls in Exercise 3 aloud (Student a – you are in a very high spirits, Student b – you are a little bit disappointed). Take turns to be a and b.
- •Vocabulary
- •7. Add phrases a-j to the flow chart for leaving a message.
- •8. Number these sentences from the message in the correct order. Use the flow chart in Exercise 7 to help you.
- •I won’t be in this afternoon but you can normally reach me …….
- •Vocabulary Part1
- •References
1. Spell the following words.
-
Swansea
Lloyd’s
Argyle Way
Heinrich
Townley Road
Asta Boutique
Gunter
Sulrey
Staffordshire
Waybridge
2. Spell your name and surname.
READING
3. Read these two calls. Then complete the notes.
-
Notes
Call 1
Company answering: ___________
Person wanted: _______________
Communication problem: _________
Call 2
Company answering: __________
Person wanted: _____________
Communication problem: ______
Call 1.
A
Jones and Mark Inc. How can I help you?
B
Good afternoon, I’d like to speak to Jo Tomkins, please.
A
Hold the line, please… I’m sorry, there’s nobody of that name here. What number are you calling?
B
012 527 9345.
A
I’m sorry, you must have got the wrong number. This is 012 527 9344.
B
I’m sorry to have bothered you. Goodbye.
A
Goodbye.
Call 2.
A
Frontier. Can I help you?
B
Good morning. Could I speak to Dolores Cayton, please?
A
I’m sorry, this is a bad line, I can’t hear you very well.
B
Could I speak to Dolores Cayton, please.
A
I’m sorry, I still don’t understand.
B
Dolores Cayton, please.
A
This is a very bad line, I can’t hear you.
B
Oh, yes, I’m on a mobile, it’s not always very clear. I
need to speak to Dolores Cayton, please.
A
Ah, that’s better, could you spell that, please?
B
D-O-L-O-R-E-S-C-A-Y-T-O-N.
A
Could you speak up, please?
B
D-O-L… Hold on, I’m just going under tunnel!
A
I didn’t catch that, could you speak more slowly, please?
…..
B
He hung up on me!
4. Look at the underlined phrases in the phone calls in Exercise 3 and guess their meaning. Check with your teacher or a dictionary.
5. Work in pairs. Read the phone calls in Exercise 3 aloud (Student a – you are a foreigner and aren’t very good at English, Student b – you are very upset). Take turns to be a and b.
H 6. Act out one of the calls in Exercise 3. Remember to change names and some details:
a) act out Call 1.
b) act out Call 2.
Vocabulary
7. Do these pairs of sentences mean the same thing or something different? Write (s) same or (d) different.
Speak up, please / Speak more loudly, please. ( )
Speak more slowly, please. / Please hold a moment. ( )
I didn’t catch that. / I couldn’t hear that. ( )
I can’t hear you I’m afraid. / I don’t understand what you mean. ( )
Can you read that back to me? / Can you take a message? ( )
Let me read that back to you. / Let me just check I’ve got that. ( )
Would you mind repeating that? / Can you call me back? ( )
Sorry, you’ve lost me. / I didn’t understand you, I’m afraid. ( )