3. Read this call. Then complete the table.
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person who will stay at the hotel |
|
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hotel location |
|
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hotel name |
|
|
booking dates |
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number of nights booked |
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type of the room |
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A
The Grand Hotel. Good afternoon. May I help you?
B
I’d like to make a reservation for six nights next week
for Mr Scott of Japan Electronics, please.
A
Certainly. What days will he be staying?
B
He’ll be arriving in New York on Monday April 16 and leaving on Sunday April 22.
A
And what kind of room would you like to book?
B
I’d like a single room with a bath, please.
A
A single with a bath … yes, that’s no problem.
B
Could you tell me the price?
A
That’s ₤ 44.50 per room per night, including full English breakfast and VAT.
B
All right.
A
Could I have the name again, please?
B
Yes, it’s for Mr Scott of Japan Electronics.
A
That’s fine. Thank you for calling the Grand Hotel. We’ll be expecting Mr Scott on Thursday then.
4. Look at the underlined phrases in the phone call in Exercise 3 and guess their meaning. Check with your teacher or a dictionary.
5. Work in pairs. Read the phone call in Exercise 3 aloud (Student A – you are in a good mood, Student B – you are somewhat sad and in a hurry because you have a lot to do). Take turns to be A and B.
H
6.
Act
out the call in Exercise 3.
Remember
to change names and some details.
VOCABULARY
7. Who asks these questions, the hotel receptionist (R) or the caller (C)?
Could I reserve a room for next week? ____
May I have your name, please? ____
Can you confirm your reservation in writing? ____
Can I fax you tomorrow? ____
Could you tell me your fax number? ____
8. Fill in the gaps in the following dialogue.
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single booking confirmation date
help meeting air-conditioning price
book night full English breakfast
A
Bell’s Hotel, how can I _______ you?
B
I would like to ______ a ________ room with a bath in the name of Smith.
A
Certainly, sir. What ________ ?
B
The 16th June for two nights. Do you have ________in your rooms?
A
I’m afraid not.
B
It doesn’t matter. Could you tell me the ______?
A
That’s ₤44.50 per _____ , including _________ and VAT.
B
It’s OK. Could you send me a ______?
A
Certainly. Could I have your name and fax number or address?
B
Of course, it’s….
A
Well, that’s a ______ for a single room for two nights beginning 15th June.
B
That’s right.
A
Thank you for calling Bell’s Hotel. We look forward to _______ you.