4. Look at the underlined phrases in the calls in Exercise 3 and guess their meaning. Check with your teacher or a dictionary.

5. Work in pairs. Read the phone calls in Exercise 3 aloud (Student a – you are in a very high spirits, Student b – you are a little bit disappointed). Take turns to be a and b.

H 6. Act out one of the calls in Exercise 3. Remember to change names and some details:

a) act out Call 1;

b) act out Call 2;

c) act out Call 3.

Vocabulary

7. Add phrases a-j to the flow chart for leaving a message.

I work for… You can reach me every day between three and six. Give me a ring. My number is… Speak soon. We met at a conference.			Call me at the office. I’m in the … department. I’m just calling to say… It’s in connection with… Or I’ll try calling again tomorrow.
	1 Introduce yourself	It’s … This is … My name’s … _______________________ _______________________
	2 How you know the person	Your name was given to me by… You / A colleague suggested I call you. ________________________
	3 Give reason for calling	It’s just to let you know… I’d like more information on… _________________________ _________________________
	4 Give contact details	You can contact me on … Call me on my mobile. It’s… _________________________ _________________________
	5 Give availability	I’ll be in all day / around until … I won’t be in this afternoon so try me again tomorrow. __________________________
	6 Give alternative	I’ll maybe get / catch you later. _________________________
	7 End message	I look forward to speaking to you. Thanks very much. / Bye. / See you. _________________________

8. Number these sentences from the message in the correct order. Use the flow chart in Exercise 7 to help you.

1. Hello, Bernard. My name’s Walter Maguire. I work for Hankel SA in Bern. __1__

2. Or I’ll try calling you again tomorrow. _____

3. Look forward to speaking to you. Goodbye. _____

4. Sorry, I didn’t call sooner but I’ve been busy since I got back. _____

5. You suggested I call you to discuss a few ideas. _____

6. You can contact me on 00 41 758 6178. That’s 00 41 758 6178. _____

7. You might remember that we met at a conference in February in London. _____

8. Anyway, it’s just to let you know I’m interested. _____

9. I won’t be in this afternoon but you can normally reach me between nine and twelve. _____

H 9. Think of a colleague or a client. Imagine you are leaving a voicemail message. Complete this message in your own words.

Hello ……

My name’s ………

Useful Phrases Please leave your name, number and message after the tone. I will call you back as soon as possible. I’m just calling to… Could you call me back as soon as possible? Thank you for calling.

I work for …… in …….

You might remember that we ……

You suggested I call you to ……

You can contact me on …….