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2. Say your own mobile / home number in English.

READING

3. Read these two calls. Then complete the notes.

NOTES

Call 1

A. Message for: ____________

Caller’s name: ____________

Caller’s number(s): ________

Message: _______________

______________________

B. Company answering _________

What the person answering offers to do ______________

Call 2

A. Message for: _____________

Caller’s name: _____________

Caller’s number(s): _________

Message: ________________

________________________

B. Company answering __________

What the person answering offers to do _______________

1. A

Hello. AGM Finance. Jane speaking. Can I help you?

B

Hello. Can I speak to Chris Dale, please?

A

Who’s calling, please?

B

This is Anna Lee.

A

Just a moment… I’m sorry, the line is busy. Do you want to hold on or call back later?

B

Can I leave a message?

A

Of course.

B

Can you ask him to call me on 0121 334 8798?

A

OK. 0121 334 8798. Can you spell your name, please?

B

A-N-N-A L-E-E… Can you say I need to speak to him urgently?

A

I’ll give him the message.

B

Thanks. Goodbye.

2. A

Hello. Ikon Technology. Can I help you?

B

Good morning. This is Wayne Glen. Can I speak to Jennifer Bliss, please?

A

I’m sorry, she’s not in the office today. Can I take a message?

B

Yes. I need to talk to her about our meeting. Can you ask her to call me as soon as possible?

A

Yes, of course. Can I have your number?

B

Yes, it’s 0046 8 5678 6769.

A

So that’s 0046 8 5678 6769.

B

Yes, and let me give you my mobile number. It’s

07990 202022.

A

OK, Mr Glen. I’ll give her the message.

B

Thank you.

A

You’re welcome. Goodbye.

4. Look at the underlined phrases in the phone calls in Exercise 3 and guess their meaning. Check with your teacher or a dictionary.

5. Work in pairs. Read the phone calls in Exercise 3 aloud (Student A you are very tired and can hardly keep awake, Student B you are very nervous and your voice is shaking). Take turns to be A and B.

H 6. Act out one of the calls in Exercise 3. Remember to change names and some details:

a) act out Call 1.

b) act out Call 2.

Vocabulary

7. Look at the phrases from the two phone calls. Does the person answering the call (a) or the person making the call (b) say them? Write a or b in the boxes.

… speaking. Can I help you?

I’m sorry the line is busy.

This is… from…

Who’s calling, please?

Can you leave a message?

Just a moment, please.

Do you want to hold on or call back later?

Can you ask him to call me back?

Can I have your number?

Can I take a message?

Can I speak to …, please?

Can you ask him to ring me back?

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