- •Полтава 2010 передмова
- •Contents
- •4. Look at the underlined phrases in the calls in Exercise 3 and guess their meaning. Check with your teacher or a dictionary.
- •5. Work in pairs. Read the phone calls in Exercise 3 aloud (Student a – you are angry and in a bad mood, Student b – you are friendly and cheerful). Take turns to be a and b.
- •Vocabulary
- •7. Complete the table with appropriate phrases in Exercise 3.
- •9. Complete the sentences using the verbs from the box below. Use each verb once only.
- •I’ll get the information you want. Do you mind …………. On?
- •11. Practise this conversation in pairs. Take turns to play each role. Use the diagram and 5-8 useful phrases to help you. Take turns to be a and b.
- •2. Say your own mobile / home number in English.
- •3. Read these two calls. Then complete the notes.
- •4. Look at the underlined phrases in the phone calls in Exercise 3 and guess their meaning. Check with your teacher or a dictionary.
- •Vocabulary
- •7. Look at the phrases from the two phone calls. Does the person answering the call (a) or the person making the call (b) say them? Write a or b in the boxes.
- •8. Put the phrases of the dialogue in the correct order.
- •10. Practise these conversations in pairs. Use the diagrams and useful phrases to help you. Take turns to play each role.
- •1. Spell the following words.
- •2. Spell your name and surname.
- •3. Read these two calls. Then complete the notes.
- •4. Look at the underlined phrases in the phone calls in Exercise 3 and guess their meaning. Check with your teacher or a dictionary.
- •5. Work in pairs. Read the phone calls in Exercise 3 aloud (Student a – you are a foreigner and aren’t very good at English, Student b – you are very upset). Take turns to be a and b.
- •Vocabulary
- •7. Do these pairs of sentences mean the same thing or something different? Write (s) same or (d) different.
- •8. Complete sentences 1-10 with these pairs of verbs. Don’t forget to put the verbs into the correct form!
- •9. Complete these two calls with sentences (a-I) from the list below. Use each sentence once only.
- •11. Practise this conversation in pairs. Use the diagram and useful phrases to help you. Take turns to play each role.
- •3. Read the phone call. Then complete Michelle’s meeting planner.
- •4. Look at the underlined phrases in the phone call in Exercise 3 and guess their meaning. Check with your teacher or a dictionary.
- •9. Look at these extracts from three conversations. Put the lines in the correct order. The first line is done for you.
- •3. Read this call. Then complete the table.
- •4. Look at the underlined phrases in the phone call in Exercise 3 and guess their meaning. Check with your teacher or a dictionary.
- •9. Match the beginnings of the following sentences (1-10) with their endings (a-j).
- •10. Work in pairs. Practise making hotel reservations. Use the diagram and 5-7 useful phrases to help you. Take turns to be a and b.
- •4. Look at the underlined phrases in the calls in Exercise 3 and guess their meaning. Check with your teacher or a dictionary.
- •5. Work in pairs. Read the phone calls in Exercise 3 aloud (Student a – you are in a very high spirits, Student b – you are a little bit disappointed). Take turns to be a and b.
- •Vocabulary
- •7. Add phrases a-j to the flow chart for leaving a message.
- •8. Number these sentences from the message in the correct order. Use the flow chart in Exercise 7 to help you.
- •I won’t be in this afternoon but you can normally reach me …….
- •Vocabulary Part1
- •References
2. Say your own mobile / home number in English.
READING
3. Read these two calls. Then complete the notes.
-
NOTES
Call 1
A. Message for: ____________
Caller’s name: ____________
Caller’s number(s): ________
Message: _______________
______________________
B. Company answering _________
What the person answering offers to do ______________
Call 2
A. Message for: _____________
Caller’s name: _____________
Caller’s number(s): _________
Message: ________________
________________________
B. Company answering __________
What the person answering offers to do _______________
1. A
Hello. AGM Finance. Jane speaking. Can I help you?
B
Hello. Can I speak to Chris Dale, please?
A
Who’s calling, please?
B
This is Anna Lee.
A
Just a moment… I’m sorry, the line is busy. Do you want to hold on or call back later?
B
Can I leave a message?
A
Of course.
B
Can you ask him to call me on 0121 334 8798?
A
OK. 0121 334 8798. Can you spell your name, please?
B
A-N-N-A L-E-E… Can you say I need to speak to him urgently?
A
I’ll give him the message.
B
Thanks. Goodbye.
2. A
Hello. Ikon Technology. Can I help you?
B
Good morning. This is Wayne Glen. Can I speak to Jennifer Bliss, please?
A
I’m sorry, she’s not in the office today. Can I take a message?
B
Yes. I need to talk to her about our meeting. Can you ask her to call me as soon as possible?
A
Yes, of course. Can I have your number?
B
Yes, it’s 0046 8 5678 6769.
A
So that’s 0046 8 5678 6769.
B
Yes, and let me give you my mobile number. It’s
07990 202022.
A
OK, Mr Glen. I’ll give her the message.
B
Thank you.
A
You’re welcome. Goodbye.
4. Look at the underlined phrases in the phone calls in Exercise 3 and guess their meaning. Check with your teacher or a dictionary.
5. Work in pairs. Read the phone calls in Exercise 3 aloud (Student A – you are very tired and can hardly keep awake, Student B – you are very nervous and your voice is shaking). Take turns to be A and B.
H 6. Act out one of the calls in Exercise 3. Remember to change names and some details:
a) act out Call 1.
b) act out Call 2.
Vocabulary
7. Look at the phrases from the two phone calls. Does the person answering the call (a) or the person making the call (b) say them? Write a or b in the boxes.
-
… speaking. Can I help you?
□
I’m sorry the line is busy.
□
This is… from…
□
Who’s calling, please?
□
Can you leave a message?
□
Just a moment, please.
□
Do you want to hold on or call back later?
□
Can you ask him to call me back?
□
Can I have your number?
□
Can I take a message?
□
Can I speak to …, please?
□
Can you ask him to ring me back?
□