4. Look at the underlined phrases in the calls in Exercise 3 and guess their meaning. Check with your teacher or a dictionary.

5. Work in pairs. Read the phone calls in Exercise 3 aloud (Student a – you are angry and in a bad mood, Student b – you are friendly and cheerful). Take turns to be a and b.

6. Act out one of the calls in Exercise 3. Remember to change names and some details:

a) act out Call 1.

b) act out Call 2.

Vocabulary

7. Complete the table with appropriate phrases in Exercise 3.

Asking for a person	Asking someone to wait	Connecting
_________________	_____________________	_____________
__________________	______________________	_____________
__________________	______________________	_____________

8. Match the sentences (1-7) to the responses (a-g). There may be more than one possibility.

Good morning. It’s Roger here.	Yes, of course.
This is Maria. Is that Jack?	Yes, he is. Just a moment.
I’d like to speak to Patricia, please.	Of course, I will. See you then.
Well, thanks for calling.	No, I’m sorry, he’s away this week.
Could I speak to Peter, please?	That’s OK. Good to hear from you.
6. Is Thomas in?	Oh, hello. How are you?
7. And give my regards to Bob.	Speaking.

9. Complete the sentences using the verbs from the box below. Use each verb once only.

keep hang get here see in moment mobile holding speaking

EXAMPLE: I’m trying to get hold of Peter Grant.

1. Could you ………………….. on, please? I won’t be long.

2. Sorry to ……………….. you waiting.

3. Hello, is that Gordon …………………..?

4. Just a ……………………., please.

5. Wait a minute, I’ll ………………… if she’s here.

6. I’ll get the information you want. Do you mind …………. On?

7. You should be able to reach her on her …………………

8. Try calling back …………………….. an hour’s time.

9. Sorry, he’s not ………………… at the moment.

 10. Fill in the gaps in the following conversations.

Call 1.	A:	Hello, is that Motor Systems UK?
	B:	__________________________
	A:	Can I speak to Mark Wheeler, please?
	B:	______________________________
	A:	OK. Do you know what time he will be free?
	B:	__________________________________
	A:	Right, I’ll call again then. Thank you very much.
	B:	_____________________________________
	A:	Goodbye.
Call 2.	A:	_____________________________________
	B:	Hello. Could I speak to Susan Jones, please?
	A:	______________________________________
	B:	Mag O’Connell.
	A:	___________
	B:	She said she’d be in all morning.
	A:	_____________________
	C:	Susan Jones speaking.
	B:	___________________
	C:	Oh, yes, thank you, it’s about…

Speaking