- •Полтава 2010 передмова
- •Contents
- •4. Look at the underlined phrases in the calls in Exercise 3 and guess their meaning. Check with your teacher or a dictionary.
- •5. Work in pairs. Read the phone calls in Exercise 3 aloud (Student a – you are angry and in a bad mood, Student b – you are friendly and cheerful). Take turns to be a and b.
- •Vocabulary
- •7. Complete the table with appropriate phrases in Exercise 3.
- •9. Complete the sentences using the verbs from the box below. Use each verb once only.
- •I’ll get the information you want. Do you mind …………. On?
- •11. Practise this conversation in pairs. Take turns to play each role. Use the diagram and 5-8 useful phrases to help you. Take turns to be a and b.
- •2. Say your own mobile / home number in English.
- •3. Read these two calls. Then complete the notes.
- •4. Look at the underlined phrases in the phone calls in Exercise 3 and guess their meaning. Check with your teacher or a dictionary.
- •Vocabulary
- •7. Look at the phrases from the two phone calls. Does the person answering the call (a) or the person making the call (b) say them? Write a or b in the boxes.
- •8. Put the phrases of the dialogue in the correct order.
- •10. Practise these conversations in pairs. Use the diagrams and useful phrases to help you. Take turns to play each role.
- •1. Spell the following words.
- •2. Spell your name and surname.
- •3. Read these two calls. Then complete the notes.
- •4. Look at the underlined phrases in the phone calls in Exercise 3 and guess their meaning. Check with your teacher or a dictionary.
- •5. Work in pairs. Read the phone calls in Exercise 3 aloud (Student a – you are a foreigner and aren’t very good at English, Student b – you are very upset). Take turns to be a and b.
- •Vocabulary
- •7. Do these pairs of sentences mean the same thing or something different? Write (s) same or (d) different.
- •8. Complete sentences 1-10 with these pairs of verbs. Don’t forget to put the verbs into the correct form!
- •9. Complete these two calls with sentences (a-I) from the list below. Use each sentence once only.
- •11. Practise this conversation in pairs. Use the diagram and useful phrases to help you. Take turns to play each role.
- •3. Read the phone call. Then complete Michelle’s meeting planner.
- •4. Look at the underlined phrases in the phone call in Exercise 3 and guess their meaning. Check with your teacher or a dictionary.
- •9. Look at these extracts from three conversations. Put the lines in the correct order. The first line is done for you.
- •3. Read this call. Then complete the table.
- •4. Look at the underlined phrases in the phone call in Exercise 3 and guess their meaning. Check with your teacher or a dictionary.
- •9. Match the beginnings of the following sentences (1-10) with their endings (a-j).
- •10. Work in pairs. Practise making hotel reservations. Use the diagram and 5-7 useful phrases to help you. Take turns to be a and b.
- •4. Look at the underlined phrases in the calls in Exercise 3 and guess their meaning. Check with your teacher or a dictionary.
- •5. Work in pairs. Read the phone calls in Exercise 3 aloud (Student a – you are in a very high spirits, Student b – you are a little bit disappointed). Take turns to be a and b.
- •Vocabulary
- •7. Add phrases a-j to the flow chart for leaving a message.
- •8. Number these sentences from the message in the correct order. Use the flow chart in Exercise 7 to help you.
- •I won’t be in this afternoon but you can normally reach me …….
- •Vocabulary Part1
- •References
11. Practise this conversation in pairs. Use the diagram and useful phrases to help you. Take turns to play each role.
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STUDENT A
STUDENT B
Useful phrases
You must have the wrong number
Is that not 556 8790?
No, it’s 555 8790
Sorry about that
I must have dialled the wrong number
Can I help you?
I’m sorry, you’ve got the wrong number
I’ll try and put you through
His direct number is …
Sorry to have troubled you
1) Answer the phone
2) Ask to speak to Mr Smith in marketing.
3) Check the caller’s name.
4) Give your name and your company’s name but speak softly.
5) Ask the other person to speak up.
6) Repeat what you said loudly enough, but this time speak too fast.
7) Apologize and ask B to speak more slowly.
8) Say you are sorry and repeat what you said slowly enough.
H 4 12. Make the following calls. Use useful phrases (p. 18) to help you. Take turns to be A and B.
MAKE CALL 1: You want to speak to McKean in ThermalTake on extension 587203. TAKE CALL 2: You work for a small company in Los Angeles. Your telephone number is (213) 123 4567. No one by the name of Walker works for your company. Besides B speaks in such a low voice, that you can’t hear him. MAKE CALL 3: You want to speak to Mr Hanks in the Dell’s Latin American Division.
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TAKE CALL 1: You work for ThermalTake. Your telephone number is 586203. No one called McKean works for your company. MAKE CALL 2: You want to speak to Alex Walker in New York on (212) 123 4567. Speak very softly until A asks you to speak up. TAKE CALL 3: You work in the Dell’s European Division on extension 244. No one called Hanks works in your division. You are very busy and you speak so fast that the caller can’t make out what you are saying.
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WRITING
H 13. Write a short letter to your telephone company saying that something is wrong with your phone line. Ask them to repair it.
Part 4. Making an Appointment |
BEFORE YOU START
Match time expressions (a-s) with appropriate dates in the calendar.
-
yesterday
tomorrow
on Monday
this evening
last week
in three weeks
two days ago
this weekend
in a week’s time
the day before yesterday
this afternoon
tonight
Saturday night
next week
a week ago
in a fortnight
the day after tomorrow
yesterday morning
tomorrow evening
March
-
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
April
-
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
29
30
31
1 TODAY
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
Say these times in English. Say each time in two ways.
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10.30
3.45
10.20
11.05
7.00
8.10
6.45
7.15
4.30
9.25
5.35
8.05
READING