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An Offer. Discussing the Guarantee Period

We are enclosing leaflets which provide information on a wide range of pumps we manufacture and we feel sure you will agree that there are designs and types to suit different requirements.

We also enclose for your further information our current FOB price­ list which may be revised from time to time and we will be pleased to supply you with CIF quotations as well. Deliveries will of course de­ pend on the quantities and the type of pumps you require.

Spare parts can also be supplied and they are illustrated and de­ scribed in the leaflets too.

If you are interested in our pumps we are prepared to supply you with any model you require on mutually acceptable and profitable terms.

We hope you will let us have your comments on our offer and we look forward to discussing this matter in detail with you at any convenient time.

Yours faithfully, for Carston Ltd1 G. Parks

Export Sales Manager

В

DISCUSSING THE GUARANTEE PERIOD

Mr Borisov studied the offer and the leaflets very closely. He thought that the technical characteristics of the LS 8 pump would suit their cus­ tomers.

He got in touch with Mr Parks and visited his office. During their talk they discussed some technical matters.

Today they are meeting again.

Parks:

Good morning, Mr Borisov. What terrible weather we

Borisov:

are having!

Yes, it has been raining since early morning though the

Parks:

radio didn’t say it would rain today.

I hope it will clear up in the evening.

Borisov:

Perhaps it will. Mr Parks, the matter I’d liketo bring up

 

today is the guarantee period. I know it is 12months

 

from the date of putting the pumps into operation, and

Parks:

not more than 18 months from the delivery date.

That’s right.

571

Lesson 5

 

Borisov:

Well, we find it rather short. We’d like it to be extended by

 

two and three months respectively, as the usual guarantee

Parks:

period for this type of equipment is longer.

Now look2! Model LS 8 is of a new design and only ;i

 

small number of units have been manufactured so far. AI

 

though we have good reports about their performance we

 

can’t formally guarantee their reliability for a longei

Borisov:

period.

I see. But, Mr Parks, I believe the contract will specify

 

that if any defects are found during the guarantee period

Parks:

you are to correct them promptly and at your expense.

Yes, this is our usual obligation, but of course we’ll do

 

that only if we are responsible for the defects, not if they

Borisov:

appear through your fault.

This seems reasonable. Let’s consider one more possibil­

 

ity. Suppose we would like some faulty parts to be re­

 

placed, on what terms will you deliver the replace­

Parks:

ments?

We’ll try to supply them immediately and pay the cost of

Borisov:

their insurance and transport. Will that suit you?

Quite.

Parks:

By the way, if you want special service visits of our engi­

 

neer to be arranged after the guarantee period, we can al­

Borisov:

ways do that.

Shall we have to pay for such visits?

Parks:

Yes. You should authorize such visits and pay the engi­

 

neer’s fare to and in Russia, hotel expenses and the cost

Borisov:

of each job he will do.

Thank you. I’ll have to look into the matter. Could we

Parks:

meet on Thursday, say, at 12?

Let’s make it 2 if you don’t mind. I have an appointment

Borisov:

at 12 which I don’t want to break.

Very good.

for Carston Ltd — от имени Carston Ltd ’ Now look! — Послушайте!

Ex. 4*Speak about:

A.1. Carston Ltd and the goods they sell;

2.the terms on which Carston Ltd. offered their pumps to Ros­ simport.

572

An Offer. Discussing the Guarantee Period

В.1. the discussion of the guarantee for the pumps during the talks;

2.the terms on which the company arranges service visits after the guarantee period.

Ex. 5. Think and answer.

A.1. Why did Carston Ltd enclose leaflets with their offer?

2.Why were they going to supply Rossimport with both FOB and CIF price-lists?

3.Why did the letter say that deliveries would depend on the quantities and the type of pumps the Buyer required?

4.What facts show that the company was interested in having good business relations with Rossimport?

B.1. Why did the Buyer want the guarantee period to be extended?

2.Why was the Seller to replace the faulty parts promptly during the guarantee period?

3.Why does the company arrange service visits of their engineers after the guarantee period?

U N I T III

WORKING ON WORDS

to be pleased with smth

Ex. b. Read the ежатр!е.

Our customers have seen the pumps at the plant and are quite pleased with their operation.

a) Speak about different goods which your company have bought (or sold) lately. Say if the customers are pleased with their finish (technical characteris­ tics, design, etc.).

b) Ask your friend if he (she) was pleased w ith his (her) holiday, business trip, visit to the plant, visit to the exhibition, last talks, etc.) and why.

to be responsible for smth

Ex. 7«Ask your friends who is responsible for:

1.delivery and insurance of goods in case of CIF (FOB) transactions respectively;

573

Lesson 5

2.tests of equipment before its delivery;

3.service of the equipment during the guarantee period;

4.replacement of faulty parts during the guarantee period;

5.the negotiation of business matters during exhibitions;

6.the arrangement of national fairs and exhibitions abroad;

7.making appointments and reservations in your company;

8.personnel’s training in your company.

at smb9s expense

Ex. 8. Say and explain at whose expense:

1.goods are delivered in case of CIF transactions;

2.defects are corrected during the guarantee period;

3. visits of the Seller’s representatives to the Buyer’s plants are ar-

ranged during (after) the guarantee period;

4.the replacements of faulty parts are made during (after)the guar­ antee period;

5.different exhibitions are arranged;

6.spare parts are delivered to customers;

7.the offices of your company are equipped withnew models of furniture;

8.old models are modified;

9.test drives of new models of cars are arranged.

Ex. 9.Translate Into English.

1.Машины фирмы «Паркере энд Санз» новейшей конструкции пользуются большим спросом на мировом рынке. Они очень надежны в работе, и ими легко управлять. Фирма производит много моделей для самого различного применения. Гарантий­ ный срок на машины — 12 месяцев со дня поставки и 10 ме­ сяцев со дня пуска в эксплуатацию. Во время гарантийного срока фирма обязуется устранять за свой счет все дефекты, если они появятся по их вине. Фирма также гарантирует срочную замену неисправных частей. В этом случае их пере­ возка и страхование также оплачиваются фирмой.

2.В брошюрах даны фотографии и описания немецких фотоап­ паратов (cameras) различных марок. Немецкие фотоаппараты покупаются во многих странах, и все покупатели довольны их качеством.

574

An Offer. Discussing the Guarantee Period

3. Представитель фирмы сказал, что им пришлось пересмотреть цены на насосы, и они предлагают нам насосы по более высо­ кой цене, но на очень выгодных условиях поставки и платежа. Кроме того, фирма готова продлить срок гарантии на полтора месяца. Я думаю, что мы сможем решить вопрос о дальней­ ших заказах после того, как внимательно рассмотрим новые цены фирмы.

Ех. 10. Write а letter. Introduce yourselves as one of the largest manufacturers of eжcavators [ekska'veita]. Offer your goods to the company and w rite about the terms on which you would like to supply them.

U N I T IV

KEY STRUCTURES AND SPECIAL POINTS

WORD-BUILDING

to calculate v + ion = calculation n to inform v + ation = information n

Ex. 11. a) Complete and translate.

1. to impress

-> ...

2.to recommend -> ...

3.

to operate

-> ...

4.

to illustrate

-> ...

5.

to discuss

-> ...

b)Complete the sentences.

1.Sometimes the Sellers have to correct the defects which appear in the equipment during the guarantee period. In this case the guarantee period is to be extended by the period of time which has been used for th e ...

2.A lot of companies exhibited their TV and radio equipment. The ...

was very large.

3.The company informed the Buyers of the possible applications of their machine. The Buyers were very interested in the ...

4.All models of tractors which the company produced were illustrated in the catalogue. The ... were very colourfiil.

575

Lesson 5

5.Yesterday the businessmen discussed the price for the goods. The

... took a long time.

6.We were greatly impressed by the tour of the Kremlin. The place

always makes a great... on visitors.

7. Mr Stanley invited Borisov to one of the best restaurants in Lon­ don. The ... was accepted with pleasure.

8. The plant produces telephone equipment of high quality. Their ...

is in demand in many European countries.

ARTICLES

Ex. 12. a) Supply articles where necessary.

1.

If it is warm and sunny ...

English people say: “We are having ...

 

wonderful weather.” If it is cold and wet they say: “...

weather is ter­

 

rible, isn’t it?” As ...

weather changes very often, it is quite impor­

 

tant in

... lives o f

...

British people.

 

 

 

2.

It is always

... pleasure to do ...

important and interesting work.

3.

... work means very much to him, but

... job he has doesn’t suit him.

4.

I am doing...

very important work now and I’d like to do

... work well.

5.

With ...

letter ...

Sellers enclosed ...

leaflets which give ...

infor­

 

mation on ...

range of goods ...

company deals in.

 

 

6.

... Buyers wanted

...

guarantee period to be extended by one month

 

as ...

other companies offered

...

longer guarantee for ...

similar

 

equipment.

 

 

 

 

 

 

 

 

** *

Rossimport

26th October, 200...

Dear Sirs,

We understand that you are interested in ... purchase of... frozen chicken as well as ... ойкг meat products. We would like to introduce ourselves as one o f ... largest producers o f ... frozen chicken in Great Britain and will be pleased to supply you with ... first-class quality product on ... best terms. Currently... chicken is offered a t... FOB price of $... from ... English port.

... CIF price can also be quoted, but will be 15—20% dearer. We are en­ closing ... leaflets about our product. We hope we can be of interest to you and will have... opportunity of serving you in ... near future.

Faithfully yours, for Kerr and Sons Ltd C.G. Wilson

Sales and Marketing Director

576

An Offer. Discussing the Guarantee Period

b)Say what you remember about:

1.Kerr and Sons Ltd and the goods they deal in;

2.the terms on which their goods are offered.

TENSE AND VOICE

Ex. 13* a) Supply the correct forms of the verbs.

1.If any defects (to appear) in the machines before the end of the year, they (to correct) at the Seller’s expense.

2.If these companies (to establish) business relations, they (to be able) to conclude some mutually profitable transactions.

3.If the customers (to authorize) the visit of the Seller’s specialists to Moscow, they (to come) within two weeks and (to help) them to correct the defects.

4.We expect the defects (to eliminate) as soon as they (to find).

5.We’d like a visit of specialists (to authorize) immediately as the de­ fects can’t (to correct) without their help.

6.We were sorry that the company’s quotation not (to enclose) with the letter.

7.This equipment (to operate) at the factories of many European countries for some years.

8.The guarantee period for Radiators Model A6 (to extend) to 18 months. This period (to suit) the Buyers and they (to be ready) to sign the contract.

** *

Rossexport

2nd June, 200...

Dear Sirs,

I (to visit) your stand at the Exhibition in Melbourne ['melbon] and (to be very interested) in your display of VS-Refrigerator units. I (to be very pleased) if you (can) send me your export price-list. Perhaps at the same time you (to let) me know your terms of payment and the time which (to require) for delivery after you (to receive) the order. If the terms and de­ livery dates (to be) acceptable we (to be prepared) to place an order.

Yours faithfully,

Mark Polett

Import-Export Manager

b) Summarize the letter.

577

19 Английский язык для делового общения

Lesson 5

PREPOSITIONS

E x• 14. Supply prepositions.

1.The guarantee period which the company offered ... their computers was 12 months ... the date ... putting them ... operation and 15 months ... the date ... delivery. The Buyer found it rather short and wanted it to be extended ... two and four months respectively. But the company agreed to extend it only... 13 and 17 months.

2.As the Seller was responsible ... the defects which were found ... the equipment, they had to correct them ... their expense.

3.The machines were p u t... operation... a delay... the Seller’s fault.

4.The new model ... pump was introduced ... the world market six months ago. It is ... the latest design and has excellent technical charac­ teristics. The customers are very pleased... its performance.

5.I’d like to describe ... you my last visit... the manufacturing plant...

Glasgow.

6.We are pleased ... the transaction ... the British firm and are ready to place a repeat order ... them.

7.A number ... defects have appeared in the equipment ... the Buyer’s fault.

8.The director will have to look ... the matter closely before he meets the customers ... Friday.

THE WORDS YOU MIX UP

E x• 15. Choose and use.

a number, the number

1. I have g o t... of books about the places of interest of London. 2. ... of goods we sell to foreign companies is very large.

3. ... of machines have serious defects and the Seller will have to re­ place them.

4. ... of countries the USA is doing business with is growing from year to year.

5. ... large ... of people came from all parts of the country to see the exhibition.

6.The businessmen’s sightseeing programme included visits to ... of museums outside Moscow.

574

An Offer. Discussing the Guarantee Period

7.In the Internet we have just found ... of companies which sell the goods we require.

8. ... of books the visitors could see on display at the Book Fair in September was really big.

U N I T V

SPEECH EXERCISES

Ex. lb, a) Read the dialogue.

The Russian company is interested in buying drilling machines* from Gerald&Co, a British firm. Mr Kelly of Gerald&Co and Mr Sergeev have met in London to discuss the terms of the future contract.

Today they are continuing the talks.

Kelly:

Will you sit down, Mr Sergeev. It’s a cold morning, isn’t

Sergeev:

it? But I hope the weather will get warmer soon.

Yes, spring is coming. Well, Mr Kelly, today I’d like to

 

bring up the matter of the guarantee period. What guarantee

Kelly:

period do you offer for your machines?

It’s usually 12 months from the date of putting them into

 

operation, and not more than 14 months from the delivery

 

date.

Sergeev: Well, we expected it to be longer. In fact, we thought it would be 16 and 20 months respectively.

Kelly: We can’t guarantee the reliability of our machines for a longer period. We don’t know the specific conditions in which they will operate at your plant.

Sergeev: I see what you mean. It’s going to be our first experience with your machines. We’ll feel much better if the period dur­ ing which you can help us is longer.

Kelly: What about your operators? Have they much experience with this type of equipment?

Sergeev: We have a very efficient staff and I don’t think anything can go wrong through their fault.

Kelly: I think I’ll have to look into the matter very carefully be­ fore I give you our reply.

Sergeev: I am looking forward to our next meeting. * a drilling machine — сверлильный станок

579

Lesson 5

b)Say what you remember from the dialogue about:

1.the reasons why the Buyer wanted the guarantee period to be ex­ tended;

2.the reasons why the Seller didn’t want it to be extended.

c)Act out the part of the dialogue in which Mr Sergeev and Mr Kelly were discussing the guarantee period.

E*. 17* a) Read the letter.

Rossimport 9th September, 200...

Dear Sirs,

We take this opportunity of introducing our company to you as one of the oldest and largest motor-manufacturing companies in Great Britain. For more than 90 years we have been developing and manufacturing a wide range of motors. This range includes designs and types to suit dif­ ferent requirements.

Our motors are manufactured to the highest standards and are marketed all over the world.. We supply our motors to customers in industry, agri­ culture and science and they all are pleased with the design and finish of our products.

With this letter we are enclosing leaflets which illustrate and describe our range of motors as well as spare parts. We also enclose our current CIF price-list. There is a 10% discount for large orders and a discount of 3 % for payment within a month of the delivery of the goods.

We will welcome your enquiries which will always receive our prompt and careful attention.

If you have any queries or want any further information on our motors to be provided, please contact us.

Yours faithfully, L.W. Vaill Export Sales Manager

b)Summarise the letter.

c)Think and answer.

1.Why did the company want their goods to be introduced into the Russian market?

2.Why did the company offer discounts for large orders and prompt payment?

3.What further information will the Buyers require if they get inter­ ested in the offer of the company?

580