Dialogue I

Secretary: Mr. Wright’s office. Miss Brown’s speaking.

Caller: Mr. Wright there, please?

Secretary: Sorry, but he’s not available just now. May I help you? … or Is there anyone else you’d care to speak to?

Caller: No — when could I reach him?

Secretary: I expect to hear from him in about an hour. … or — He’s at a meeting which will probably last until lunch time. … or He has someone with him just now, I’m not sure how soon he’ll be free. … or — May I tell him who called?

Caller: Well, I’ll call again this afternoon.

Don’t say «He’ busy» … or: «He’s tied up». It is impolite.

Dialogue II

Caller: Would you have him call Philip Ross, please?

Secretary: Will you give me the number please, in case Mr. Wright hasn’t it handy?

Caller: It’s 3-8-4-1-4-3-8.

Secretary: Thank you. I’ll ask him to call as soon as he’s free.

TASK

Make your own dialogue according to the patterns:

Caller: This is Philip Ross. Do you know if he’s had any word on the computers deal yet?

Secretary: No, I don’t — but I know he’d want to speak to you about it. He’s at a meeting , but it ought to break up soon…

ROLE PLAY

1. You are a secretary. Your boss has gone to another room. His friend is calling him.

2. You are at the restaurant with a businesswoman. You have to introduce her to your partner.

DISCUSSION

1. Discuss what you have learned from the text about the following:

1. the manners of the manager,

2. the manners of the secretary,

3. the manners of the businessman at a restaurant,

4. the everyday etiquette in everyday social life.

2. Think and answer the questions:

1. What hints can you give for the businessman as a new employee?

2. What are the forms of address?

3. What are the hints for the receptionist?

4. W hat are the duties of the secretary?

Teacher ________________I.S.Kokovihinа

Theme 9: text “The questionnaire”

1. Read and translate the texts.

2. Write your own questionnaire.

3. Learn the dialogue by heart. The questionnaire and the sumarry.

Luis Antanio de Oliveria works for a research institute in Rio de Janerio.The institute organizes drug trials for pharmaceutical companies. The trials are to test drugs for safety before they come on the market. Luis saw this advertisment in the newspapers. He wrote letter to Personnel Department Mrs Joy Gilbert. He also answered the questionnaire.

The questionnaire

Name: Luis Antonio de OLIVERIA

Date of Birth: 25.01.56

Place of Birth: Santa Rosa, Brazil

Nationality: Brazilian

Address: 53 rua Maria Angelica

22461 Rio de Janerio, Brazil

Phone: (55) 21-227-17-98

Marital status: married, two children (aged 4 and 2), married 1991.

Employment History

1992 — present: Medilab, Rio de Janerio, Responsible for Clinical Trials (Antibiotics)

1990-1992: Merck, Buenos Aires, Assistant Marketing Manager.

1988-1990: Schering Plough, New Jersey, USA Product Manager.

1982-1986: Medecins Sans Frontieres, Peru, Progect Manager, Vaccination Programms.

Education

1986-1988: U.C.L.A., Los Angeles USA Masters in Business Administration (Major:

Sales and Marketing)

1975-1982: Medical School, graduated 1982

1970-1974: Vasco da Gama High School, San Paulo.