9. Hotel problems

Read the dialogue. Do the exercise.

RECEPTIONIST	How can I help you, sir?
MR.HUSSEIN	Well, we have just arrived, but when we came to our room, we found out it was not serviced.
RECEPTIONIST	I'm sorry about that, sir, what exactly is not prepared.
MR.HUSSEIN	There are used towels, dirty bed linen and sheets.
RECEPTIONIST	Oh, I'm sorry to hear that, I will call the housekeeper right away.
MR.HUSSEIN	That is not all.
RECEPTIONIST	Yes sir?
MR.HUSSEIN	We have to leave for the opening to the Grand stadium, and I have no place to wash and get myself ready, and no place where to put my luggage.
RECEPTIONIST	If you can wait a moment...
MR.HUSSEIN	No, I cannot wait, I want to change the room immediately.
RECEPTIONIST	Yes, sir, I understand. We have a room available on the second floor with windows to the street.
MR.HUSSEIN	Is it clean and prepared?
RECEPTIONIST	Yes, sir, here is the key. I will call the porter now, I am very sorry for the inconvenience.

1. Mr. Hussein

a. arrived yesterday. b. has arrived just now. c.  will arrive tomorrow.

2. When he arrived, he found out

a. there were other people in his room. b. the room was not cleaned. c. the room was facing the street.

3. The following issues were found:

a. dirty bed linen and towels. b. no sheets and no towels. c. the room was locked.

4. Mr. Hussein plans to go

a. to the shops today b. to the opening of a competition today. c. to the opening at Grand stadium tomorrow.

5. The receptionist is

a. not helpful. b. helpful. c. pretty.

6. The receptionist offered

a. another room immediately. b. to call a housekeeper first. c. to call the manager.

7. The new room is

a. on the first floor facing the street. b. on the second floor facing the yard. c. on the second floor facing the street.

L esson 29.

1. Air travel

Match the names with the pictures:

…airliner	...airship	…glider	…helicopter
…hovercraft	…kite	…spaceship

2. B asic vocabulary

1. D epartures

This is the usual sequence of activities when you get to the airport.

First you go to the check-in desk where they weigh your luggage. Usually you are permitted 20 kilos, but if your bags weigh more, you may have to pay excess baggage (= you pay extra). The airline representative checks your ticket and gives you a boarding card for the plane with your seat number on it. Then you go through passport control where an official checks your passport, and into the departure lounge. Here, you can also buy things in the duty-free, e.g. perfume, alcohol and cigarettes. About half an hour or forty minutes before take-off, you are told to go to a gate number, e.g. gate 14, where you wait before you get on the plane. When you board (= get on) the plane, you find your seat. If you have hand luggage, you can put it under your seat or in the overhead locker above your seat.

The plane then taxis (=moves slowly) towards the runway, and when it has permission to take off, it accelerates along the runway and takes off.