- •What is corporate culture? What is meant by academic and non-academic approach?
- •How does company culture affect employees?
- •What problems can interns experience with work placement? How can companies help interns to adapt to their work culture and achieve work-life balance?
- •What is the organigram of the company? What types of company hierarchy are known?
- •5. 1) What departments are essential for the existence of the company?
- •2) What makes a good manager?
- •6. What kind of personal problems can interns or employees experience when working abroad?
- •7. What is counseling? What counseling techniques do you know?
- •8. What do customer service and customer support refer to? (s.B #2)
- •9. What are ‘performance standards’ in customer service? Speak about ‘golden rules of customer service’? (s. B. #2)
- •10. What is a call centre? (интернет)
- •11. What is outsourcing?
- •12. Does complaining help companies to improve its performance? If so, how? How to deal with complaints? (s. B. #2)
- •13. How can companies ensure job satisfaction for their staff? Speak about quality of working life, perks and promotion prospects? (listening страница 18 №6)
- •14. What are the terms when marketing can be approached? Speak about marketing mix.
- •15. What factors influence the developing of a new product?
- •16.What are the main stages in product development and designing?
- •17.What is a cross-functional task force? What makes it different from a traditional design team?
- •18.Do you agree that “packaging is the last chance to seduce the customer”? Is packaging really so important nowadays? What functions does it perform?
- •19. What is “wrap rage”? Have you ever experienced it? Does “wrap rage” really make manufactures change the packaging?
- •20. What should staff know when the product is on the market?
- •21.What is a usp? Is it possible to develop one for all types of products or services?
- •22. What is a typical job search plan or job sculpting
- •23. What are the ten tips to crate career that will light your fire
- •24. How can you note down the difference between vocation, career and job.
- •26. What are career decisions based on? How easy is it to combine your interests with your choice of career?
- •27. What ways of getting job you know? Which ones do you think you will use?
- •28. What is the main aim of job interview for the employer and the potential employee?
- •29. How can an applicant impress an interviewer? How to be well-prepared for the job interview?
- •30. How many ways of spending a gap year can you think of? Are gap years and career breaks common in Russia?
- •32 What misconceptions about negotiations often turn up?
- •33 What issues might be subject to negotiation?
- •34 What might preparation before negotiating consist of?
- •35 What types of negotiations do you know?
- •36 What key techniques during the negotiation are used? What should you keep in mind about trading concessions?
- •38. What can serve as an incentive to improve sales? What are advantages / disadvantages of sales incentive programs.
- •39 What features does csr tend to describe?
- •40 What issues does csr cover?
- •41 Why has csr become an important area in the business world?
- •42 What areas are on the borderline between social and business policy?
- •43 Do small businesses have the same responsibilities referring to csr as multinationals?
- •44 What does ‘ to be a good corporate citizen’ mean?
- •45 What kind of corporate image does a company try to project?
- •46 What do you know about ‘golden rules of meetings’?
- •47 What is the difference between a merger and an acquisition? Are the differences great in practice? Why?
- •48 What is involved on deciding a merger or an acquisition? What steps are undertaken by the board when deciding what company to merge with?
- •49 What factors are taken into account when merging and in what case is it successful?
- •50 .What problems may arise after acquisition has happened? How are m&a perceived by employees, shareholders, customers and the general public?
- •51 How is a merger like and unlike a marriage?
- •52 What are good and wrong reasons for m&a?
- •53 What are pros and cons of taking over a business? Think about the five Gs in particular.
- •54.What types of stock market investors are known? What “animals” can you find on the stock market ?
- •55.Why are companies interested in export trade? What are the most important reasons for exporting?
- •56. What should be done before getting started on the foreign market?
- •57.What options of the distribution channel should be considered?
- •58.What other more specialized export options do you know and what do they mean?
- •59. What issues are discussed with agents and distributors?
- •60. What methods of payment in international trade do you know?
- •61. What difficulties of selling products are there in overseas markets ?
30. How many ways of spending a gap year can you think of? Are gap years and career breaks common in Russia?
Many students use a gap year to take a break from schooling and experience the real world. For many, this means finding a job and working a standard week. The idea here is that it gives you a taste of what your life could be like if you don’t attend college.
Here are a few things that you can do during a "gap year" between high school and college in order to either 1) find yourself, 2) save money, 3) gain resume building activities, or 4) gain experience in the field you want to go into.
WORK: Many students stay at home with mom and/or dad while they work for a year and save money.
STUDY ABROAD: Some students choose to study abroad for a year. Whether it is in another English-speaking country or a country where you have studied the language, or not, study abroad makes an excellent addition to a resume or college application. Having a fluency in a foreign language is also a major key point in college and in the business world.
TRAVEL ABROAD.
VOLUNTEER/COMMUNITY PROJECTS: There are many, many volunteer organizations that send people all across the United States and all over the world. Volunteer projects can include education, low-income home building, literacy programs, environmental groups, and research groups.
32 What misconceptions about negotiations often turn up?
There are often two misconceptions about negotiating. The first is: 'Negotiating is all about making offers and finding compromises.' The typical image is buying a carpet in the bazaar. But, in fact, this is really the stage of 'bargaining', and negotiating also includes the earlier stages of establishing rapport, information gathering, stating needs, etc. Even in the bazaar the serving of mint tea is an essential part of the process - a chance to get a sense of the other person as an individual before the hard bargaining begins. The second is: 'Negotiating is all about supplier-customer situations.' But, in fact, the textbook negotiation of a purchasing manager buying materials from a supplier is a specialized situation in business. The same language may be used when negotiating with colleagues and bosses about day-to-day work procedures.
In negotiation roleplays in the classroom, another common mistake that is made, especially amongst those with little or no work experience, is trading concessions and finding compromises issue by issue. In real business, negotiators often leave everything open right up to the end, at which point everything falls into place as a whole.
33 What issues might be subject to negotiation?
Issues that might be subject to negotiation include: price, minimum order, discount, delivery, quality standards, payment terms, extras, penalty clauses, other contract details, procedures, documentation, after-sales service, timing, guarantees, etc.
34 What might preparation before negotiating consist of?
There is always a good deal of preparation before a negotiation. This might consist of:
Setting broad objectives for what you want to achieve. What are your main priorities?
Identifying the other person's needs. Initial contact by phone and email will allow you to do this - ask lots of questions.
Listing all possible variables. Divide them into quantifiable (price) and unquantifiable (design). For each variable, write down i) your best possible outcome, ii) a realistic outcome and iii) the worst position you will accept (beyond this point you walk away).
Deciding on possible concessions. What are you prepared to give?