- •С.В. Жулидов
- •Москва 2006
- •Предисловие
- •Unit 1 classification of hotels
- •1. Read and translate the following international words:
- •2. Read and translate the following groups of words derived from a common root:
- •Reading
- •3. Read the text and translate it. While reading try and find answers to these questions:
- •Classification of hotels
- •Figure 1. Summary of aaa diamond-rating guidelines
- •Vocabulary notes
- •4. Match each word or phrase on the left with the correct equivalent on the right:
- •5. Match each word on the left with the correct definition on the right:
- •6. Match the synonyms:
- •7. Match the antonyms:
- •8. Answer the questions on the text:
- •9. Use proper words and phrases in the box below to complete these sentences.
- •10. Say whether the following statements are true or false. Comment on the true statements and correct the false ones.
- •Discussion
- •11. Try to identify the organization inspecting and rewarding hotels on the basis of the following procedures and criteria. These words and phrases will come in handy:
- •Cultural differences
- •Vocabulary notes
- •Unit 2 resort hotels (Part I)
- •Reading
- •Resort hotels (Part I)
- •Vocabulary notes
- •Vocabulary focus
- •4. Match each word or phrase on the left with the correct equivalent on the right:
- •6. Match the synonyms:
- •7. Match the antonyms:
- •Comprehension
- •8. Answer the questions on the text:
- •Use proper words and phrases in the box below to complete these sentences:
- •10. Say whether the following statements are true or false. Comment on the true statements and correct the false ones.
- •Discussion
- •11. Try to identify the advantages of a Caucasus resort hotel on the basis of the following information about it. The following words and phrases will come in handy:
- •12. Work in pairs:
- •13. Entitle the paragraphs beginning with the words:
- •15. Give a summary of the text.
- •Case Study
- •Suddenly, cairo is cool
- •Read the supporting article and provide detailed answers to the case questions below.
- •Vocabulary notes
- •Unit 3 resort hotels (Part 2)
- •Reading
- •3. Read the text and translate it. While reading try to find answers to these questions:
- •Resort hotels (Part 2)
- •Vocabulary notes
- •Vocabulary focus
- •4. Match the words and phrases on the left with the correct equivalent On the right:
- •5. Match each word on the left with the correct definition on the right:
- •6. Match the synonyms:
- •7. Match the antonyms:
- •Comprehension
- •8. Answer the questions on the text:
- •10. Say whether the following statements are true or false. Comment on the true statements and correct the false ones.
- •Discussion
- •13. Entitle the paragraphs beginning with the words:
- •Divide the text into other logical parts and entitle each of them.
- •Case Study canadian pacific hotels (Part 1)
- •Read the supporting article and provide detailed answers to the case questions below.
- •Vocabulary notes
- •Unit 4 types of hotels (Part 1)
- •Read and translate the following international words:
- •2. Read and translate the following groups of words derived from a common root:
- •Reading
- •Types of hotels (Part 1)
- •City Center Hotels
- •Airport Hotels
- •Figure 2. Hotels by Price Segment
- •Freeway Hotels and Motels
- •Vocabulary notes
- •4. Match each word or phrase on the left with the correct equivalent on the right:
- •5. Match each word on the left with the correct definition on the right:
- •6. Match the synonyms:
- •7. Match the antonyms:
- •8. Answer the questions on the texts:
- •9. Complete the sentences using proper words and phrases in the box below.
- •10. Say whether the following statements are true or false. Comment on the true statements and correct the false ones.
- •11. Try to identify the type of a hotel on the basis of the following
- •Information about it. The following words and phrases will come in handy:
- •Look at the following words and phrases and think of a story that might combine them all. You may reorder them in any way you like using any of the verb:
- •13. Entitle the paragraphs beginning with the words:
- •14. Give a summary of each text. Case Study
- •Read the supporting article and provide detailed answers to the case questions below.
- •Vocabulary notes
- •Unit 5 types of hotels (Part 2)
- •Reading
- •Types of hotels (Part 2)
- •Full-Service Hotels
- •Economy/Budget Hotels
- •Casino Hotels
- •Vocabulary notes
- •Vocabulary focus
- •4. Match each word or phrase on the left with the correct equivalent on the right:
- •5. Match each word on the left with the correct definition on the right:
- •6. Match the synonyms:
- •7. Match the antonyms:
- •Comprehension
- •Full-Service Hotels
- •Economy/Budget Hotels
- •Casino Hotels
- •9. Complete the sentences using proper words and phrases in the box below.
- •10. Say whether the following statements are true or false. Comment on the true statements and correct the false ones.
- •Discussion
- •11. Try to identify the type of a hotel on the basis of the following information about it. The following words and phrases will come in handy:
- •12. Work in pairs:
- •13. Entitle the paragraphs beginning with the words:
- •14. Give a summary of each text.
- •Case l canadian pacific hotels (Part 3)
- •1. Read the supporting article and provide detailed answers to the case questions below.
- •Vocabulary notes
- •2. Identify key points in the article and extract information from it to pass on to your partner.
- •3. Let your partner see whether key points identified by you are the same as those covered in the article. Let him agree or disagree with you.
- •Read the supporting article and provide detailed answers to the case questions below.
- •Vocabulary notes
- •Unit 6 types of hotels (Part 3)
- •Reading
- •3. Read these texts and translate them. While reading try and find answers to these questions:
- •Types of hotels (Part 3)
- •Extended-Stay Hotels
- •Bed and Breakfast Inns
- •Vocabulary notes
- •Vocabulary focus
- •5. Match each word on the left with the correct definition on the right:
- •6. Match the synonyms:
- •7. Match the antonyms:
- •Comprehension
- •8. Answer the questions on the texts: Extended-Stay Hotels
- •Bed and Breakfast Inns
- •9. Complete the sentences using proper words and phrases in the box.
- •10. Say whether the following statements are true or false. Comment on the true statements and correct the false ones.
- •11. Try to identify the type of a hotel on the basis of the following information about it. The following words and phrases will come in handy:
- •12. Work in pairs:
- •14. Give a summary of each text.
- •1. Read the supporting article and provide detailed answers to the case questions below.
- •Vocabulary notes
- •2. Identify key points in the article and extract information from it to pass on to your partner.
- •3. Let your partner see whether key points identified by you are the same as those covered in the article. Let him agree or disagree with you.
- •1. Read the supporting article and provide detailed answers to the case questions below.
- •Chequing in (Part 2)
- •Vocabulary notes
- •Unit 7 the functions and departments of a hotel
- •3. Read the text and translate it. While reading try to find answers to these questions:
- •The functions and departments of a hotel
- •Vocabulary notes
- •Vocabulary focus
- •4. Match each word or phrase on the left with the correct equivalent on the right:
- •5. Match each attribute on the left with the correct word on the right (more than one interconnection is possible):
- •6. Match each word on the left with the correct definition on the right:
- •7. Match the synonyms:
- •8. Match the antonyms:
- •Comprehension
- •9. Answer the questions on the text:
- •10. Complete the sentences using proper words and phrases in the box.
- •11. Say whether the following statements are true or false. Comment on the true statements and correct the false ones.
- •Discussion
- •12. Try to identify the major departments (as well as their heads and their functions) a large hotel is made up of. The following words and phrases will come in handy:
- •13. Work in pairs:
- •Case Study corporate profile: hyatt hotels (Part 2)
- •Vocabulary notes
- •Unit 8 role of the hotel general manager
- •Reading
- •3. Read the text and translate it. While reading try and find answers to these questions:
- •Role of the hotel general manager (Part 1)
- •Vocabulary notes
- •Vocabulary focus
- •4. Match each word or phrase on the left with the correct equivalent on the right:
- •5. Match each word on the left with the correct definition on the right:
- •6. Match the synonyms:
- •7. Match the antonyms:
- •Comprehension
- •8. Answer the questions on the text:
- •9. Use proper words and phrases in the box below to complete these sentences.
- •10. Say whether the following statements are true or false. Comment on the true statements and correct the false ones.
- •11. Enumerate the main responsibilities of a typical hotel gm and comment on them. The following words and phrases will come in handy:
- •12. Work in pairs:
- •Case Study corporate profile: hyatt hotels (Part 3) (continued)
- •Vocabulary notes
- •Reading
- •3. Read the text and translate it. While reading try and find answers to these questions:
- •Vocabulary notes
- •Vocabulary focus
- •4. Match each word or phrase on the left with the correct equivalent on the right:
- •5. Match each word on the left with the correct definition on the right:
- •6. Match the synonyms:
- •7. Match the antonyms
- •Comprehension
- •8. Answer the questions on the text:
- •10. Say whether the following statements are true or false. Comment on the true statements and correct the false ones.
- •Discussion
- •11. Define optimum ways of becoming a successful general manager
- •12. Work in pairs:
- •Case Study corporate profile: hyatt hotels (Part 4)
- •Vocabulary notes
- •Unit 10 hotel restaurants
- •Reading
- •3. Read the text and translate it. While reading try and find answers to these questions:
- •Hotel restaurants
- •Vocabulary notes
- •Vocabulary focus
- •4. Match the attributes on the left with the words on the right (more than one interconnection is possible):
- •5. Match the synonyms:
- •6. Match the antonyms:
- •7. Match each word on the left with the correct definition on the right:
- •8. Answer the questions on the text:
- •9. Use proper words and phrases in the box to complete the sentences.
- •10. Say whether the following statements are true or false. Comment on the true statements and correct the false ones.
- •11. Define optimum ways and means of forecasting the number of expected restaurant guests. The following words and phrases will come in handy:
- •12. Work in pairs:
- •Vocabulary notes
- •Text 2 friday evening at the grand hotel's casual restaurant
- •Vocabulary notes
- •2. Identify key points in the texts and extract information from it to pass on to your partner.
- •3. Let your partner see whether key points identified by you are the same as those covered in the texts. Let him agree or disagree with you.
- •Personal profile: executive chef
- •1. Read the supporting article and provide detailed answers to the case questions below.
- •Vocabulary notes
- •2. Identify key points in the article and extract information from it to pass on to your partner.
- •3. Let your partner see whether key points identified by you are the same as those covered in the article. Let him agree or disagree with you. Unit 11 hotel bars
- •2. Read and translate the following groups of words derived from a common root:
- •Reading
- •3. Read the text and translate it. While reading try to find answers to these questions:
- •Hotel bars
- •Vocabulary notes
- •Match each word on the left with the correct definition on the right:
- •5. Match the synonyms:
- •6. Match the antonyms:
- •7. Answer the questions on the text:
- •8 To defraud a bar; pilferage; «watering holes» of the rich; the best way; with liquor; they are followed . Use proper words and phrases in the box to complete these sentences.
- •9. Say whether the following statements are true or false. Comment on the true statements and correct the false ones.
- •Discussion
- •10. Try to identify the problems you can confront as the owner a hotel bar on the basis of the following information:
- •11. Define ways of making your hotel bar efficient I.E. Functioning at a profit. The following words and phrases will come in handy:
- •12. Work in pairs:
- •Case Study Case 1 bartender, I'll only have water
- •2. Identify key points in the article and extract information from it to pass on to your partner.
- •3. Let your partner see whether key points identified by you are the same as those covered in the article. Let him agree or disagree with you.
- •4. Render into English: эй, бармен, плесни-ка мне одной водички
- •Case 2 cutlery thieves feed off duma
- •1. Read the supporting article and provide detailed answers to the case questions below. Thefts
- •No joke
- •Visitors
- •Vocabulary notes
- •Unit 12 classification of hotel bars
- •Reading
- •3. Read the text and translate it. While reading try to find answers to these questions:
- •Classification of hotel bars
- •Vocabulary notes
- •Match each word on the left with the
- •5. Match the synonyms:
- •6. Match the antonyms:
- •Comprehension
- •7. Answer the questions on the text:
- •8. Use proper words and phrases in the box below to complete these sentences.
- •9. Say whether the following statements are true or false. Comment on the true statements and correct the false ones.
- •Discussion
- •10. Try to identify the type of a hotel bar on the basis of the following information about it:
- •11. Define ways of making a catering and banquet bar to function at a profit. The following words and phrases will come in handy:
- •12. Work in pairs:
- •Case Study norwegians ban smoking in bars
- •2. Identify key points in the article and extract information from it to pass on to your partner.
- •3. Let your partner see whether key points identified by you are the same as those covered in the article). Let him agree or disagree with you. References
9. Say whether the following statements are true or false. Comment on the true statements and correct the false ones.
1. It is fairly difficult to service a large number of guests.
2. The backstage bar is used specifically to service all the catering and banquet needs of the hotel.
3. Catering and banquet bars can stretch any operator to the limit.
4. Lobby bars, when well managed, are a good source of income.
5. Banquet bars do not require inventory control.
6. Both the restaurant and room service are often serviced by the restaurant bar.
7. Sports bars are small, refrigerated bars in guest rooms.
8. Conrad Hilton wanted even his vast hotel lobby to work at a profit.
9. Traditionally, the lobby bar is away from the hubbub of the lobby.
Discussion
10. Try to identify the type of a hotel bar on the basis of the following information about it:
• it is rather small but well-refrigerated
• both soft and strong drinks are available in it at any time of the
day
• it is checked and replenished on a daily basis
• charges for beverages used are automatically added later to the guest folio
After having done the task describe this type of bar in detail.
11. Define ways of making a catering and banquet bar to function at a profit. The following words and phrases will come in handy:
• to service all the catering and banquet needs of the hotel
• to avoid stretching operators to the limit
• cash wines
• before the appetizer
• to go well with iced beverages
• to pull the money just before the bar closes
• breakdown
• if possible
• on the spot
• to prevent pilferage
12. Work in pairs:
a) Look at the following words and phrases and think of a story that might combine them all. You may reorder them in any way you like using any form of the verb:
different types of bars
will become a good source of income only when well managed hired an experienced bar person and operators control on the spot played a significant role
worked in close cooperation with the hotel GM was necessary especially pilfering
had already developed their servicing skills found new opportunities, too difficult
made the critical decision responded to the demands of the guests
b) When you have decided upon the story, tell it to your partner. Then listen to that of your partner. Ask each other as many questions as you can to learn further details or clarify some points.
13. Entitle the paragraph beginning with the words:
The banquet bar needs...
14. Divide the text into other logical parts and entitle each of them.
15. Give a summary of the text.
Case Study norwegians ban smoking in bars
Background:
Following a similar move in the U.S., Tanzania, South Africa, Ireland, and the Netherlands, Norway has also introduced its ban on smoking in March. It has already hailed the move as a success despite the fact that about 26% of Norwegian adults are smokers. Bar and restaurant owners are facing hard tunes.
1. Read the supporting article and provide detailed answers to the case questions below.
Norway has introduced a nationwide ban1 on smoking in restaurants and bars — following a similar move in Ireland.
The Norwegian government says the ban is needed to protect people who work in the catering industry2 from the effects of second-hand smoke3.
Opinion polls4 suggest5 the majority of Norwegians support the change, which permits smoking outdoors.
Ireland introduced its ban in March, and has hailed the move as a success. Other countries including Tanzania, South Africa and the Netherlands, as well as parts of the US, have also introduced bans or restrictions.
Norwegian Health Minister said the change was not conceived6 to reduce smoking, but that it would be a positive secondary effect. About 26% of Norwegian adults7 are smokers, high above the World Health Organisation's7"3 recommended maximum of 20%.
A BBC7"b correspondent in Oslo says street-side restaurants8 have mushroomed9 to cater for smokers during Norway's long summer nights.
«We hope that business won't be hit10», an Oslo nightclub manager told Reuters news agency.
«It'll take a few months to find out, but the biggest uncertainty is how the law will be applied. Will we lose our licence11 if someone has a cigarette and we can't persuade 12 them to stop?», he added.
Bar and restaurant owners are responsible for upholding the ban,13 and face hefty fines 14 for allowing smokers to keep puffing15 [5].
Notes
nationwide ban - запрет, действующий на всей территории государства; доcл, общенациональный запрет;
catering industry - массовое питание как сфера сервиса;
second-hand smoke - дым от сигарет, выпускаемый курильщиками и невольно вдыхаемый окружающими;
opinion polls - опросы общественного мнения, социологические исследования;
. to suggest - зд. свидетельствовать, показывать;
the change was not conceived - изменение (нововведение) не было задумано (запланировано);
adults - взрослые;
7-a. World Health Organisation (WHO) - Всемирная организация здравоохранения (функционирует под эгидой ООН; штаб-квартира в Женеве, Швейцария);
7-b. BBC (British Broadcasting Corporation) - Британская радиовещательная корпорация (Би-Би-Си);
street-side restaurants - ресторанчики, расположенные прямо на тротуарах;
have mushroomed - выросли, как грибы. От сущ. mushroom (гриб) образован глагол to mushroom — собирать грибы, ходить по грибы; пе-рен. расти, распространяться; вырасти внезапно и быстро;
business won't be hit - бизнес не пострадает; to hit — наносить удар;
will we lose our licence...? - будет ли у нас отобрана лицензия...?
to persuade (smb. to do smth.) - беждать (кого-либо сделать что-либо);
upholding the ban - соблюдение запрета; to uphold — поддерживать, защищать; поощрять;
.hefty fines - очень суровые штрафы;
to keep puffing - продолжать курить (букв, «дымить», «смолить»); to puff— выпускать дым [5].
Case questions:
1.Why has Norway introduced a nationwide ban on smoking in restaurants and bars?
2.How did the Norwegian government explain this move?
3.What proves that the majority of Norwegians have supported the change?
4.What maximum of smokers does the World Health Organisation (WHO) recommend?
5. Why have street-side restaurants mushroomed in Norway?
6. Who is responsible for upholding the ban — bar owners or customers?
Role-play:
Pretend you own a bar in Nizhny Novgorod. Earlier this year, the City Duma has introduced a region-wide ban on smoking in restaurants and bars — following a similar move in Norway. At the same time, it has imposed a ban on drinking beer while walking along streets or sitting in the open air. You are afraid that your business will be hit. What steps would you take to go on working at a profit?
While making your decision consider the following issues:
• smoking while drinking alcohol is customary both in Russia and in some other CIS-countries;
• it is fairly natural that bar customers normally smoke;
• non-smokers would not object to other customers smoking;
• it is unlikely that militia will take to arresting people merely for smoking;
• smokers would not be scared even of hefty fines;
• you personally will be responsible for upholding the ban;
• you are going to take advantage of the ban on drinking beer outside bars;
• to attract more customers you intend to sell beer at a lower price.