- •С.В. Жулидов
- •Москва 2006
- •Предисловие
- •Unit 1 classification of hotels
- •1. Read and translate the following international words:
- •2. Read and translate the following groups of words derived from a common root:
- •Reading
- •3. Read the text and translate it. While reading try and find answers to these questions:
- •Classification of hotels
- •Figure 1. Summary of aaa diamond-rating guidelines
- •Vocabulary notes
- •4. Match each word or phrase on the left with the correct equivalent on the right:
- •5. Match each word on the left with the correct definition on the right:
- •6. Match the synonyms:
- •7. Match the antonyms:
- •8. Answer the questions on the text:
- •9. Use proper words and phrases in the box below to complete these sentences.
- •10. Say whether the following statements are true or false. Comment on the true statements and correct the false ones.
- •Discussion
- •11. Try to identify the organization inspecting and rewarding hotels on the basis of the following procedures and criteria. These words and phrases will come in handy:
- •Cultural differences
- •Vocabulary notes
- •Unit 2 resort hotels (Part I)
- •Reading
- •Resort hotels (Part I)
- •Vocabulary notes
- •Vocabulary focus
- •4. Match each word or phrase on the left with the correct equivalent on the right:
- •6. Match the synonyms:
- •7. Match the antonyms:
- •Comprehension
- •8. Answer the questions on the text:
- •Use proper words and phrases in the box below to complete these sentences:
- •10. Say whether the following statements are true or false. Comment on the true statements and correct the false ones.
- •Discussion
- •11. Try to identify the advantages of a Caucasus resort hotel on the basis of the following information about it. The following words and phrases will come in handy:
- •12. Work in pairs:
- •13. Entitle the paragraphs beginning with the words:
- •15. Give a summary of the text.
- •Case Study
- •Suddenly, cairo is cool
- •Read the supporting article and provide detailed answers to the case questions below.
- •Vocabulary notes
- •Unit 3 resort hotels (Part 2)
- •Reading
- •3. Read the text and translate it. While reading try to find answers to these questions:
- •Resort hotels (Part 2)
- •Vocabulary notes
- •Vocabulary focus
- •4. Match the words and phrases on the left with the correct equivalent On the right:
- •5. Match each word on the left with the correct definition on the right:
- •6. Match the synonyms:
- •7. Match the antonyms:
- •Comprehension
- •8. Answer the questions on the text:
- •10. Say whether the following statements are true or false. Comment on the true statements and correct the false ones.
- •Discussion
- •13. Entitle the paragraphs beginning with the words:
- •Divide the text into other logical parts and entitle each of them.
- •Case Study canadian pacific hotels (Part 1)
- •Read the supporting article and provide detailed answers to the case questions below.
- •Vocabulary notes
- •Unit 4 types of hotels (Part 1)
- •Read and translate the following international words:
- •2. Read and translate the following groups of words derived from a common root:
- •Reading
- •Types of hotels (Part 1)
- •City Center Hotels
- •Airport Hotels
- •Figure 2. Hotels by Price Segment
- •Freeway Hotels and Motels
- •Vocabulary notes
- •4. Match each word or phrase on the left with the correct equivalent on the right:
- •5. Match each word on the left with the correct definition on the right:
- •6. Match the synonyms:
- •7. Match the antonyms:
- •8. Answer the questions on the texts:
- •9. Complete the sentences using proper words and phrases in the box below.
- •10. Say whether the following statements are true or false. Comment on the true statements and correct the false ones.
- •11. Try to identify the type of a hotel on the basis of the following
- •Information about it. The following words and phrases will come in handy:
- •Look at the following words and phrases and think of a story that might combine them all. You may reorder them in any way you like using any of the verb:
- •13. Entitle the paragraphs beginning with the words:
- •14. Give a summary of each text. Case Study
- •Read the supporting article and provide detailed answers to the case questions below.
- •Vocabulary notes
- •Unit 5 types of hotels (Part 2)
- •Reading
- •Types of hotels (Part 2)
- •Full-Service Hotels
- •Economy/Budget Hotels
- •Casino Hotels
- •Vocabulary notes
- •Vocabulary focus
- •4. Match each word or phrase on the left with the correct equivalent on the right:
- •5. Match each word on the left with the correct definition on the right:
- •6. Match the synonyms:
- •7. Match the antonyms:
- •Comprehension
- •Full-Service Hotels
- •Economy/Budget Hotels
- •Casino Hotels
- •9. Complete the sentences using proper words and phrases in the box below.
- •10. Say whether the following statements are true or false. Comment on the true statements and correct the false ones.
- •Discussion
- •11. Try to identify the type of a hotel on the basis of the following information about it. The following words and phrases will come in handy:
- •12. Work in pairs:
- •13. Entitle the paragraphs beginning with the words:
- •14. Give a summary of each text.
- •Case l canadian pacific hotels (Part 3)
- •1. Read the supporting article and provide detailed answers to the case questions below.
- •Vocabulary notes
- •2. Identify key points in the article and extract information from it to pass on to your partner.
- •3. Let your partner see whether key points identified by you are the same as those covered in the article. Let him agree or disagree with you.
- •Read the supporting article and provide detailed answers to the case questions below.
- •Vocabulary notes
- •Unit 6 types of hotels (Part 3)
- •Reading
- •3. Read these texts and translate them. While reading try and find answers to these questions:
- •Types of hotels (Part 3)
- •Extended-Stay Hotels
- •Bed and Breakfast Inns
- •Vocabulary notes
- •Vocabulary focus
- •5. Match each word on the left with the correct definition on the right:
- •6. Match the synonyms:
- •7. Match the antonyms:
- •Comprehension
- •8. Answer the questions on the texts: Extended-Stay Hotels
- •Bed and Breakfast Inns
- •9. Complete the sentences using proper words and phrases in the box.
- •10. Say whether the following statements are true or false. Comment on the true statements and correct the false ones.
- •11. Try to identify the type of a hotel on the basis of the following information about it. The following words and phrases will come in handy:
- •12. Work in pairs:
- •14. Give a summary of each text.
- •1. Read the supporting article and provide detailed answers to the case questions below.
- •Vocabulary notes
- •2. Identify key points in the article and extract information from it to pass on to your partner.
- •3. Let your partner see whether key points identified by you are the same as those covered in the article. Let him agree or disagree with you.
- •1. Read the supporting article and provide detailed answers to the case questions below.
- •Chequing in (Part 2)
- •Vocabulary notes
- •Unit 7 the functions and departments of a hotel
- •3. Read the text and translate it. While reading try to find answers to these questions:
- •The functions and departments of a hotel
- •Vocabulary notes
- •Vocabulary focus
- •4. Match each word or phrase on the left with the correct equivalent on the right:
- •5. Match each attribute on the left with the correct word on the right (more than one interconnection is possible):
- •6. Match each word on the left with the correct definition on the right:
- •7. Match the synonyms:
- •8. Match the antonyms:
- •Comprehension
- •9. Answer the questions on the text:
- •10. Complete the sentences using proper words and phrases in the box.
- •11. Say whether the following statements are true or false. Comment on the true statements and correct the false ones.
- •Discussion
- •12. Try to identify the major departments (as well as their heads and their functions) a large hotel is made up of. The following words and phrases will come in handy:
- •13. Work in pairs:
- •Case Study corporate profile: hyatt hotels (Part 2)
- •Vocabulary notes
- •Unit 8 role of the hotel general manager
- •Reading
- •3. Read the text and translate it. While reading try and find answers to these questions:
- •Role of the hotel general manager (Part 1)
- •Vocabulary notes
- •Vocabulary focus
- •4. Match each word or phrase on the left with the correct equivalent on the right:
- •5. Match each word on the left with the correct definition on the right:
- •6. Match the synonyms:
- •7. Match the antonyms:
- •Comprehension
- •8. Answer the questions on the text:
- •9. Use proper words and phrases in the box below to complete these sentences.
- •10. Say whether the following statements are true or false. Comment on the true statements and correct the false ones.
- •11. Enumerate the main responsibilities of a typical hotel gm and comment on them. The following words and phrases will come in handy:
- •12. Work in pairs:
- •Case Study corporate profile: hyatt hotels (Part 3) (continued)
- •Vocabulary notes
- •Reading
- •3. Read the text and translate it. While reading try and find answers to these questions:
- •Vocabulary notes
- •Vocabulary focus
- •4. Match each word or phrase on the left with the correct equivalent on the right:
- •5. Match each word on the left with the correct definition on the right:
- •6. Match the synonyms:
- •7. Match the antonyms
- •Comprehension
- •8. Answer the questions on the text:
- •10. Say whether the following statements are true or false. Comment on the true statements and correct the false ones.
- •Discussion
- •11. Define optimum ways of becoming a successful general manager
- •12. Work in pairs:
- •Case Study corporate profile: hyatt hotels (Part 4)
- •Vocabulary notes
- •Unit 10 hotel restaurants
- •Reading
- •3. Read the text and translate it. While reading try and find answers to these questions:
- •Hotel restaurants
- •Vocabulary notes
- •Vocabulary focus
- •4. Match the attributes on the left with the words on the right (more than one interconnection is possible):
- •5. Match the synonyms:
- •6. Match the antonyms:
- •7. Match each word on the left with the correct definition on the right:
- •8. Answer the questions on the text:
- •9. Use proper words and phrases in the box to complete the sentences.
- •10. Say whether the following statements are true or false. Comment on the true statements and correct the false ones.
- •11. Define optimum ways and means of forecasting the number of expected restaurant guests. The following words and phrases will come in handy:
- •12. Work in pairs:
- •Vocabulary notes
- •Text 2 friday evening at the grand hotel's casual restaurant
- •Vocabulary notes
- •2. Identify key points in the texts and extract information from it to pass on to your partner.
- •3. Let your partner see whether key points identified by you are the same as those covered in the texts. Let him agree or disagree with you.
- •Personal profile: executive chef
- •1. Read the supporting article and provide detailed answers to the case questions below.
- •Vocabulary notes
- •2. Identify key points in the article and extract information from it to pass on to your partner.
- •3. Let your partner see whether key points identified by you are the same as those covered in the article. Let him agree or disagree with you. Unit 11 hotel bars
- •2. Read and translate the following groups of words derived from a common root:
- •Reading
- •3. Read the text and translate it. While reading try to find answers to these questions:
- •Hotel bars
- •Vocabulary notes
- •Match each word on the left with the correct definition on the right:
- •5. Match the synonyms:
- •6. Match the antonyms:
- •7. Answer the questions on the text:
- •8 To defraud a bar; pilferage; «watering holes» of the rich; the best way; with liquor; they are followed . Use proper words and phrases in the box to complete these sentences.
- •9. Say whether the following statements are true or false. Comment on the true statements and correct the false ones.
- •Discussion
- •10. Try to identify the problems you can confront as the owner a hotel bar on the basis of the following information:
- •11. Define ways of making your hotel bar efficient I.E. Functioning at a profit. The following words and phrases will come in handy:
- •12. Work in pairs:
- •Case Study Case 1 bartender, I'll only have water
- •2. Identify key points in the article and extract information from it to pass on to your partner.
- •3. Let your partner see whether key points identified by you are the same as those covered in the article. Let him agree or disagree with you.
- •4. Render into English: эй, бармен, плесни-ка мне одной водички
- •Case 2 cutlery thieves feed off duma
- •1. Read the supporting article and provide detailed answers to the case questions below. Thefts
- •No joke
- •Visitors
- •Vocabulary notes
- •Unit 12 classification of hotel bars
- •Reading
- •3. Read the text and translate it. While reading try to find answers to these questions:
- •Classification of hotel bars
- •Vocabulary notes
- •Match each word on the left with the
- •5. Match the synonyms:
- •6. Match the antonyms:
- •Comprehension
- •7. Answer the questions on the text:
- •8. Use proper words and phrases in the box below to complete these sentences.
- •9. Say whether the following statements are true or false. Comment on the true statements and correct the false ones.
- •Discussion
- •10. Try to identify the type of a hotel bar on the basis of the following information about it:
- •11. Define ways of making a catering and banquet bar to function at a profit. The following words and phrases will come in handy:
- •12. Work in pairs:
- •Case Study norwegians ban smoking in bars
- •2. Identify key points in the article and extract information from it to pass on to your partner.
- •3. Let your partner see whether key points identified by you are the same as those covered in the article). Let him agree or disagree with you. References
2. Identify key points in the article and extract information from it to pass on to your partner.
3. Let your partner see whether key points identified by you are the same as those covered in the article. Let him agree or disagree with you. Unit 11 hotel bars
Pre-reading
order
control
cycle
character
opportunity
director
king
policy
business
period
tube
relax
percent
favor
liquor
risk
Read and translate the following international words:
sophisticated
automatic
system
calculate
department
operation
premium
alcohol
2. Read and translate the following groups of words derived from a common root:
1) social — socialize — socialism — sociable — society;
2) please — pleasure — pleasurable — pleased — unpleased — displeased — displeasure;
3) depart — departure — department — departmental;
4) efficient — efficiency — inefficiency — inefficient;
5) invent — inventory — inventive — invention — inventor;
6) measure — measured — measurement — measureless;
7) character — characteristic — characterize — characterless — characterization;
8) manage — manager — managerial — managerial — management — manageable;
9) busy — business — businessman — businesswoman — business-person — businesslike.
Reading
3. Read the text and translate it. While reading try to find answers to these questions:
1. What criteria is bar efficiency measured by?
2. Why are bars an important revenue source for the food and beverage departments?
3. What pour cost do food and beverage directors usually expect?
Hotel bars
Hotel bars allow guests to relax while sipping on a cocktail after a hectic day. This opportunity to socialize for business or pleasure is advantageous for both guests and the hotel. Because the profit percentage on all beverages is higher than on food items, bars are an important revenue source for the food and beverage departments. The cycle of beverages from ordering, receiving, storing, issuing, bar stocking, serving, and guest billing is complex, but, unlike restaurant meals, a beverage can be held over if not sold. An example of a world-famous hotel bar is The King Cole Bar in the St. Regis Hotel in New York City. This bar has been a favored New York «watering hole» of the rich and famous for many years. The talking point of the bar is a painted mural of Old King Cole, the nursery rhyme character.
Bar efficiency is measured by the pour/cost percentage. Pour cost is obtained by dividing the cost of depleted inventory by sales over a period of time. The more frequently the pour cost is calculated, the greater the control over the bar.
Food and beverage directors expect a pour cost of between 16 and 24 percent. Generally, operations with lower pour costs have more sophisticated control systems and a higher-volume catering operation. An example of this would be an automatic system that dispenses the exact amount of beverage requested via a pouring gun, which is fed by a tube from a beverage store. These systems are expensive, but they save money for volume operations by being less prone to pilferage, overpouring, or other tricks of the trade. Their greatest savings comes in the form of reduced labor costs; fewer bartenders are needed to make the same amount of drinks. However, the barperson may still hand pour premium brands for show.
Hotel bars are susceptible to the same problems as other bars. The director of food and beverage must set strict policy and procedure guidelines and see to it that they are followed. In today's litigious society, the onus is on the operator to install and ensure responsible alcohol service. If a guest becomes intoxicated; and is involved in an accident, the server of the beverage, the barperson, and the manager may all be liable.
Another risk bars encounter is pilferage. Employees have been known to steal or tamper with liquor; they could, for example, dilute it with water or colored liquids, sell the additional liquor, and pocket the money. There are several other ways to defraud a bar. One of the better-known ways is to overcharge guests for beverages. Another is to underpour, which gives guests less for their money. Some bartenders overpour measures in order to receive larger tips. The best way to prevent these occurrences is to have a good control system, which should include shoppers — people who are paid to use the bar like regular guests, except they are closely watching the operation [1, 175—176].