Добавил:
Upload Опубликованный материал нарушает ваши авторские права? Сообщите нам.
Вуз: Предмет: Файл:
417083_446F1_zhulidov_s_v_the_hotel_business.doc
Скачиваний:
19
Добавлен:
21.09.2019
Размер:
1.66 Mб
Скачать

Vocabulary focus

4. Match each word or phrase on the left with the correct equivalent on the right:

1) remember

2) well-being

3) inquire

4) be responsible

5) performance

6) become acquainted

7) successful

8) pay attention

9) famous

10) lobby

a) функционирование

b) помнить

c) знакомиться

d) отвечать за что-либо

e) наводить справки, осведомляться, узнавать

f) благосостояние

g) обращать внимание

h) успешный, удачливый

i) холл в гостинице

j) знаменитый

5. Match each word on the left with the correct definition on the right:

1) marketing

2) executive

3) cooperation

a) adrink, for example — tea, coffee, or wine

b) abuilding where you pay to stay in a room and have meals

4) beverage

5) profit

6) student

7) stuff

8) property

9) hotel

10) staff

11) money

c) asenior manager in a business or other organiza­tion

d) what you earn, save, invest and use to pay for!

e) someone who goes to a university, college, or high I school

f) the ways in which a company encourages people] to buy its products by deciding on price, type of cus­tomer, and advertising policy

g) avariety of objects or things

h) people who work for a particular company

i) asituation in which people or organizations together to achieve a result that will benefit all of them

j) money that you make by selling something or from your business, especially the money that remains after you have paid all your business costs

k) things, especially valuable things, that owned are by someone [7], [8]

6. Match the synonyms:

1) responsibility

2) each

3) time

4) head

5) some

6) master

7) corporation

8) secure

a) period

b) leader

c) company

d) duty

e) ensure

f) several

g) owner

h) every

7. Match the antonyms:

1) complex

2) autocratic

3) never

4) forget

5) few

6) success

7) visible

8) seldom

a) crisis

b) many

c) always

d) democratic

e) invisible

f) simple

g) often

h) remember

Comprehension

8. Answer the questions on the text:

1. What must general managers provide hotels' owners

2. Who was general manager of the famous George V Hotel in France for more than thirty years?

3. Whose responsibility is it to ensure the guests' stay is memorable, and to secure their return?

4. Why must general managers keep guests satisfied and returning?

5. Why are some periods (check-out, lunch, check-in, and dinner ! time) considered to be «peak times* in large hotels? '

6. Why do experienced GMs often meet guests in the lobby and F & B outlets at peak times?

7. What management style is more likely to be effective in running a large hotel?

8. What is one of the main things Rick Segal, vice president of Sheraton's luxury hotel division, credits his success to?

9. What makes him think so? Do you agree with him?

10. When is it recommended to be somewhat autocratic in running a hotel?

Соседние файлы в предмете [НЕСОРТИРОВАННОЕ]