Metodichka_-_Anglysky_yazyk

3.The company jobs don’t satisfy people in the market. A lot of employees quit the jobs last month.

4.They are not committed to improving services. They didn’t accomplish the goal.

5.The goals are not achievable and unambiguous. The employees didn’t know what to do and didn’t make any effort.

6.He outlined the guidelines on food safety. They are able to issue a set of recommendations on healthy eating.

7.They didn’t analyze and measure the performance of the staff.

Nobody will be rewarded tomorrow.

8.The manager didn’t assign an expert to the job. The undertaking is about to fail.

9.The company introduced a new remuneration system. It’ll be easier to sustain motivation.

10.This system of goal setting ensures positive outcome. A lot of companies applied it to enhance their effectiveness.

Ex.11 Fill in the gaps with the correct form of the verb in brackets.

1.If I ______ (convince) that the manager is right, I _____

(compromise) at the meeting.

2.If the last year goals _____ (attain), we ______ (not waste) our precious time on catching up with today’s counterparts.

3.If I _____ (be) CEO, I _______ (introduce) the SMART system of goal setting five years ago.

4.If I _____ (be) aware of long-term objectives, I ______ (not make) such a decision yesterday. But up to now I am not because nobody in the company is in charge of communicating the company vision to the staff.

5.I _________ (measure) the subordinates’ progress beforehand if I

___ (have) to report to the Board of Directors today.

6.If the company ______ (not invest) in innovations, it _____ (not have) a limited budget now.

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7.If he _____ (not be) so indecisive, he _________ (promote) long ago.

8.If his integrity ______ (be) questionable, the task of allocating capital resources _____ (not assign) to him.

9.If he ____ (not think) of success in terms of a range of possibilities, he ______ (not achieve) it and _______ (not be) at the top of his profession now.

10.I know that you suppressed any opposition. If you _______(not encourage) disagreement, you ____ (not get) an alternative point of view.

Wishes and regrets

We use “I wish” and “If only” to express wishes and regrets.

“If only” is more emphatic than “I wish”.

Ex.12 Match the items in group A with those in group B to make complaints/wishes using would/wouldn’t. Then decide which manager from the list below is making each complaint.

e.g. I wish our clients would make more deposits and take out more loans (1d bank manager)

Group A

1.I wish our clients

2.If only administrative staff

3.I wish the product placement

4.I wish our industry

5.I wish the employees

6.If only workers involved in the production process

7.I wish the introduced regulations

8.I wish our secretary

Group B

a.assist wherever possible immediately

b.focus on delivery time only but would aim at perfecting recipes as well

c.be efficient and effective in day-to-day operations

d.make more deposits and take out more loans

e.affect the sales force performance

f.increase the product awareness resulting in a greater demand for it

g.learn to maintain the established standard of quality

h.get to work on time

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Ex.13 Fill in the gaps with the correct form of the verb in brackets.

1.I wish my boss ______ (not shout) at me in public. It was so humiliating. I’ll assert my right to be treated fairly and with respect.

2.I wish we _______ (abandon) the wrong policy long ago. Now we have to channel too much effort to correct the mistakes.

3.If only we ______ (understand) the customer so well that the product or service will sell itself and any selling techniques

____ (be) superfluous.

4.If only we always ______ (know) what is right and what our objectives are.

5.I wish he ________ (stop) disputing over trivial details and

_____ (start) working.

6.If only we ______ (perform) the task to its due date. Now we would receive a bonus for a high level of productivity.

7.I wish I ____ (involve) in the decision making process. Otherwise I find it difficult to explain to the employees the company’s strategy and tactics.

8.I wish our company ________ (anticipate) changes in market opportunities to make the most of them. But they were too unpredictable and unexpected.

9.I wish the unemployment rate _______ (fall) to reduce mounting social tension.

10.I wish the company’s recruitment policy ______ (be) more selective and scrupulous. Otherwise we face the risk of a high turnover of staff.

Ex.14 Choose the correct answer (a, b, c, d).

1.I wish I ______________ with rather challenging managerial tasks and reach all objectives. I can’t let my people down.

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a.would cope

b.could cope

c.have coped

d.had coped

2.I wish he ________ his goals more vigorously. Now in the evening of life he ____________so frustrated and discontented.

a.would pursue; won’t feel

b.could pursue; won’t feel

c.pursued; wouldn’t have felt

d.had pursued; wouldn’t feel

3.If she________ well-qualified, she _________ the job and now ______ on unemployment benefit.

a.were; would have got; wouldn’t depend

b.was; would get; wouldn’t be depending

c.is; will get; wouldn’t depend

d.had been; would have got; wouldn’t have depended

4.If at the end of the financial year the agency ___________the company the maximum credit rating AAA, investors

________much more secured in today’s volatile stock market.

a.gave; would feel

b.gave; would have felt

c.had given; would feel

d.had given; would have felt

5.If only mortgage-backed securities ____________ in the 2007-2008 subprime crisis.

a.didn’t overvalue

b.were not overvalued

c.hadn’t overvalue

d.hadn’t been overvalued

6.I wish more people ____________in crowdfunding that will enable young talented businessmen with great ideas to put them into practice.

a.would participate

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b.could participate

c.participated

d.had participated

7.I wish we _________ cheaper ways to finance our expenses in future. Now our company manages to break even, which is not bad but insufficient.

a.would find

b.could find

c.found

d.had found

8.If the central bank in the country _____actually independent of the government, it _______________ the money supply before the last government election campaign.

a.was; wouldn’t increase

b.were; wouldn’t have increased

c.had been; wouldn’t increase

d.had been; wouldn’t have increased

9.If you __________ the candidate the opportunity to show his worth in the interview, we ________ about his ability to do the job now.

a.gave; wouldn’t doubt

b.gave; wouldn’t have doubted

c.had given; wouldn’t doubt

d.had given; wouldn’t have doubted

10.I wish the risk taken ____________the result of a deep analysis, not of a lack of competence as it actually happened to be.

a.would be

b.could be

c.were

d.had been

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Exam practice

Text 2

Ex. 15 Read the text and fill in the numbered gaps with the following words:

25 Management Lessons

Peter Drucker

“It helps pave the way for thinking about effective management.”

Peter Drucker – author of 35 books, […] was a leader in management philosophy and effectiveness. As a writer, management consultant, and social ecologist, he played an influential role in shaping key concepts around business, innovation, decision making, leadership, productivity, time management, and personal effectiveness. Here are his 25 Life Lessons:

Lesson 1: First know what’s right First know what’s right for effective decision making. To make the right compromise, first know what right is. Don’t worry whether it’s liked, worry whether it’s right. After you know what’s right, then you can compromise.

Lesson 2: Boundary conditions for effective decisions Think of success in terms of a 1____ or continuum of possibilities. Know the boundary conditions for your important decisions. Know what good looks like. Know the minimum the decision needs to satisfy. Don’t depend on everything going as planned. Know when you need to

2____a decision. If the decision is a failure from the start, don’t go down that path.

Lesson 3: Know thy time Time is the scarcest resource. You can’t make more time. Make the most of it. Log and analyze your time. Consider keeping lists of deadlines for urgent and unpleasant tasks.

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Effective people make it a habit to work at 3____ their time management.

Lesson 4: What our business is, will be, and should be. Don’t spend your energy defending yesterday. Instead, spend your energy exploiting today and the future. The best way to 4____the future is to create it.

Lesson 5: Develop disagreement rather than consensus Don’t make a decision unless there’s disagreement. Disagreement provides alternatives, stimulates the imagination, and helps you break out of preconceived 5____. Understand the alternatives. Know why people disagree. Know both sides of the issues. The most important thing in communication is hearing what isn’t said.

Lesson 6: Effectiveness over universal expert You can’t be an expert in all things. You can round out your knowledge and get the basics, while still 6____ in a few areas.

Lesson 7: Focus on the customer The primary function of a business is to serve the customer and the 7 ____ goal of your business is to create customers. The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself.

Lesson 8: Manage by objectives Set the goals and get out of the way. Help unblock people, enable and empower people to reach the goals. Avoid the how trap. Management by objective works – if you know the objectives. Ninety percent of the time you don’t.

Lesson 9: Planned abandonment Plan an ending. Determine how long the commitment will be for, and create some boundaries around it. If you won’t have enough time to finish it, don’t take it on. Build in a review mechanism so you can 8____ whether to continue or change course or stop. When you stop something, you make room for something else.

Lesson 10: Productivity objectives Results are the best way to compare effectiveness. Quality of management is a key 9___ . Focus on continuous productivity improvement. The productivity of work is not the responsibility of the worker but of the manager.

Lesson 11: Innovation Objectives Innovation is how you grow your business. The key challenge with innovation objectives is measuring

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relative impact and importance. According to Drucker, there are 3 kinds of innovation: 1) process, 2) product, and 3) market.

Lesson 12: Resource objectives Your business needs to attract land, labor and capital. Your jobs have to satisfy the business and the people in the market. The first sign of 10____ is loss of attraction to qualified, ambitious people. Design jobs to attract and retain the kind of people you want. [11]

To read the text up to the end see: http://www.slideshare.net/bright9977/25-management-lessons-from- peter-drucker-7109567?related=1

Listening

Ex. 16

You will hear Christina Bunt, a human resources manager for Tesco, talking about her job. [5; p.17]

A)Match these words and phrases (1-8) with their definitions (a-h).

B)Listen and choose the correct answer (A, B, C) for each question.

1 What part of her job does Christina enjoy most? A Teaching job skills

B Challenging tasks

C Maintaining discipline in the workplace

2 What, according to Christina, makes managing people easy? A Strong discipline

B Recruiting the right staff

C Training staff to be friendly and polite

3 How did Christina become a personnel manager? A Tesco recruited her as a personnel manager.

B She trained in another company as a personnel manager. C She started at the bottom and came up through the ranks.

4 What would she like to be doing in ten years' time? A Opening new stores

B Working as a store manager C Working in human resources

5 Which of these things does Christina recommend candidates should do when they go for a job interview at Tesco?

A Dress very smartly

B Behave in a friendly, casual way C Try to look relaxed

6 How does she know that interviewees will be good at the job? A They are interested in things not linked to the job.

B They express interest in their other activities. C They are good at the other things they do.

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