8. Complete sentences 1-10 with these pairs of verbs. Don’t forget to put the verbs into the correct form!

be + speak get + read hear + try mean + know say + catch speak + hear speak + repeat spell + be understand + mind need + write

1. I’m not sure if I __________ . Would you ______________ repeating it?

2. Please _________ up. I can’t ____________ you very well.

3. Can you _____________ that again? I didn’t ____________ the last part.

4. Sorry, that __________ too fast for me. Can you __________more slowly?

5. Please ____________ your surname again so I can ____________ sure.

6. I’m sorry, I still don’t know what you __________ . Is there anyone in your office who _______ Italian?

7. I think I’ve __________ it but let me just ________ it back to you.

8. Sorry, I don’t __________ English very well. Can you ___________ it?

9. Perhaps you ___________ to email me, in case I didn’t _________ it down correctly.

10. I can’t ________ you properly. You’d better __________ calling again.

9. Complete these two calls with sentences (a-I) from the list below. Use each sentence once only.

Call1

A.:	May I help you?
B.:	_____________
A.:	I’m sorry, I think you have the wrong number. What number were you calling?
B.:	__________________________________________________________
A.:	No, this is 311 4240.
B.:	_________________
A.:	No problem. Goodbye.
B.:	___________________

Call 2

C.:	__________________________________________________________
D.:	Ah, yes, Mr Fernandez. It’s James Dale here again. I don’t know what happened there. We were cut off somehow, and now this is a terrible line…
C.:	__________________________________________________________
D.:	Oh, I’m sorry, I said we were cut off somehow, and now there’s lot of interference on this line. I think I’ll have to call you back.
C.:	__________________________________________________________
D.:	Interference? It just means there’s a lot of noise on the line so it isn’t very clear.
C.:	__________________________________________________________
D.:	I’m going to hang up and call you back. OK?
C.:	_____________________________________

1. OK.

2. Ah, I see. No, it isn’t very clear – I can hardly hear you.

3. Isn’t that 311 4249?

4. Goodbye.

5. I’m afraid you are speaking a bit too fast for me. Could you possibly speak a little slower, Mr Dale?

6. Could you please connect me with your Purchasing Officer, Mr Dean?

7. Inter… what? I’m sorry, I don’t know this word. What does it mean?

8. Fernandez.

9. Oh, excuse me, I do have the wrong number.

H 10. What would you say to the person you are speaking with on the phone in the following situations?

1. You have dialed the wrong number.

______________________________

2. Someone else has dialed the wrong number.

_____________________________________

3. There’s interference on the line.

___________________________

4. Your English isn’t very good.

_________________________

5. You were suddenly disconnected.

____________________________

6. You didn’t understand what someone said.

____________________________________

7. You want the person to stop speaking so fast.

_______________________________________

8. You want the person to speak louder.

___________________________________

SPEAKING