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Файл:Business English Elementary. Vocabulary and Practice. Учебное пособие
.pdf
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Your friend and you have just got a new job. You work in different companies. Discuss your work-life balance with your friend. Use the following information to ask
and answer questions:
tell what you like best about your job (good salary, good opportunities for
promotion);
ask what your friend likes best about his/her job;
you work 40 hours a week, this is usual for your position;
ask if your friend is happy with his/her work-life balance;
think of the main problem at work yourself;
you like active leisure (think of some examples yourself);
agree to visit some sports event with your friend next weekend.
Don’t forget to greet your friend in a proper way and use informal language when
asking and replying.
Unit 2. Work and leisure
Case 2
Student A
You are a journalist from “The Financial Times” interviewing one of the most fa-
mous and successful Russian businessmen, Eugene Kaspersky. Use the following
prompts to conduct your interview:
ask if Mr. Kaspersky travels a lot and why;
ask about his main responsibilities;
ask about the key to success in his business;
ask about his leisure time;
ask a question from yourself.
Don’t forget to greet, to thank and say goodbye to your interviewee in a proper way.
Student B
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You are Eugene Kaspersky, one of the most famous and successful Russian businessmen. A journalist from “The Financial Times” is going to interview you. Use the
following information to answer the questions:
you travel 50% of your time, most of your offices are abroad; your main sales
and competitors are also outside Russia;
your main responsibility: to represent the company in meetings, trade shows,
presentations;
you see the key to success in your business in good relations with your col-
leagues; explain how you build these relations (the main idea is to be infor-
mal);
you prefer spending your leisure actively (going to the gym, skiing in winter,
going to the mountains in summer).
Unit 2. Work and leisure
Case 3
Student A
You have come across a friend of yours by chance in the street. Discuss your job with
your friend. Use the following information to role-play a conversation:
ask if your friend likes or dislikes his/her job and why;
tell that you are going to change your job;
what you dislike about your job: unlimited working hours, no promotion op-
portunities, no job security;
what you like about your job: friendly and helpful staff;
your everyday activities: making reports (you think there is too much unneces-
sary paperwork), giving presentations (very stressful), visiting clients (too
much travel, not enough time for your family);
offer to go somewhere together.
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Don’t forget to say hello and good-bye in a proper way.
Student B
You have come across a friend of yours by chance in the street. Discuss your job with
your friend. Use the following information to role-play a conversation:
what you like about your job: positive colleagues, high salary;
what you dislike about your job: unlimited working hours;
ask about your friend’s routine;
offer your friend to go to a sports club with you tomorrow: good sports facili-
ties (a gym, a swimming pool, a tennis court), not expensive, relaxing atmos-
phere (good place to relax after a busy working day).
Don’t forget to say hello and good-bye in a proper way.
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UNIT 3. PROBLEMS
I. GLOSSARY
Unit 3. Problems
Слово/ словосочетание
Объяснение
Перевод
advertisement (n)
a short film on television, a
short article on radio, an arrangement of pictures, words
etc. in a public place, in a
newspaper, on the Internet etc.
that is intended to persuade
people to buy something
реклама, рекламное объявление
advertising (n)
the business of promoting a
person, company, goods, etc.
through mass media
реклама
affect (v)
to change or influence something
влиять
arise (v)
to begin to exist or to develop
возникать
backache (n)
pain in your back
боль в спине
bill (n)
a list showing how much you
have to pay for services or
goods received
счёт
break (n)
a short period of time when
you stop what you are doing
so that you can eat or rest
перерыв
career (n)
a job or profession that you
have been trained for and intended to do for your working
life, and which offers the
chance to be promoted
карьера
cause (v)
to make something happen,
usually something bad
вызывать (что-либо), быть
причиной (чего-либо)
ceiling (n)
the surface that is above you
in a room
потолок
client (n)
someone who pays for services or advice from a professional person or organisation
клиент
colleague (n)
someone you work with
коллега
commute (v)
to travel regularly to and from
work
ездить на работу и обратно
complaint (n)
a written or spoken statement
by someone saying that you
are not satisfied with something or not happy about
something
жалоба
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complicated (adj)
difficult to do, deal with or
understand, especially because
of involving a lot of different
processes or aspects
сложный, запутанный
constantly (adv)
always or regularly
постоянно, регулярно
continuously (adv)
without stopping
постоянно, непрерывно
crash (n)
an occasion when something
suddenly stops working
авария, сбой, поломка, крах
crash (v)
if something crashes, it suddenly stops working
сломаться, давать сбой, разбиться, разрушиться
customer (n)
a person or organisation that
buys goods or services from a
shop or company
клиент, потребитель, покупатель
delay (n)
a period of time when you
have to wait for something to
happen
задержка
delivery (n)
the act or process of bringing
goods, letters, etc. to a particular place or person
доставка
equipment (n)
the tools, machines, or other
things that you need for a particular job or activity
оборудование
equipped (adj)
provided with equipment
оборудованный
experience (n)
knowledge that you get from
life or by doing a job or activity
опыт
face (v)
to have to deal with something
сталкиваться (с чем-то), испытывать (что-то)
factory (n)
a building or group of buildings where large quantities of
goods are produced using machines
фабрика
guest (n)
someone you have invited
гость
headache (n)
a pain in your head
головная боль
high-quality (adj)
of a high standard
высококачественный
immediately (adv)
very quickly and without delay
немедленно
increase (v)
to become larger in amount or
number
увеличивать(ся), повышать(ся)
invoice (n)
a document giving details of
goods or services that someone has bought and must pay
for
счет, фактура, накладная
item (n)
an individual thing, usually
one of several things in a
group or on a list
единица товара, элемент,
пункт
laptop (n)
a small computer that you can
carry with you
ноутбук, портативный компьютер
management (n)
the control and operation of a
менеджмент, управление,
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business or organisation, or
people who control and operate a business
руководство
manager (n)
someone whose job is to organise and control the work of
a business or organisation or a
part of it
менеджер
need (n)
a situation in which it is necessary for something to be
done
нужда, потребность
order (n)
a request for a product to be
made for you or delivered to
you
заказ
package (n)
an object or set of objects
wrapped in a box or in paper
пакет, упаковка, комплект
pay (n)
to give money in order to buy
something
платить
productive (adj)
achieving good results
продуктивный
promotion (n)
when you are given a higher
job
продвижение (по службе)
property (n)
things that are owned by
someone
собственность
quantity (n)
the amount of something
количество
recruit (v)
to find new people to work for
an organisation, do a job, etc.
нанимать
reduce (v)
to make something less or
smaller in price, amount or
size
уменьшать(ся), понижать(ся)
refund (n)
a sum of money that is given
back to you
возврат, возмещение
report to (v)
to have a particular person in
authority over you who gives
you tasks and checks that you
do them
подчиняться
request (n)
an act of asking for something
in a polite or formal way
запрос
resolve (v)
to solve a problem or find a
satisfactory way of dealing
with a disagreement
разрешать (проблему)
resource (n)
something you can use to help
you to achieve something
ресурс
safe (adj)
protected from harm
безопасный, надёжный
sales representative (n)
a person who sells a compa-
ny’s products or services by
speaking to customers on the
phone or travelling to meet
them
торговый представитель
satellite (adj)
sent to you using satellites –
objects that are sent into space
спутниковый
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to travel round the Earth in
order to receive and send information
satisfy (v)
to please someone by giving
them something they want or
need
удовлетворять
sat-nav
satellite navigation – a system
of satellites that provide autonomous geo-spatial positioning with global coverage
спутниковая система навигации
shop/sales assistant (n)
someone whose job is to help
sell things in a company
продавец
spacious (adj)
having a lot of space inside
просторный
solve (v)
to find a successful way to
deal with a problem
решать
solution (n)
a way to solve a problem or
deal with a bad situation
решение
staff (n)
the people who work for an
organisation or business
персонал, штат сотрудников
stock (n)
the goods that are available to
buy in a shop
складской запас товаров
strategy (n)
a plan or series of plans for
achieving an aim, especially
success in business or the best
way for an organisation to develop in the future
стратегия
stressful (adj)
making you worried and unable to relax
стрессовый (стрессовая ситуация), напряжённый
(день)
supplier (n)
a company that provides a
product or service
поставщик
turnover (n)
the rate at which people leave
an organisation and are replaced by others
оборот, текучесть
urgent (adj)
needed to be dealt with immediately
срочный
waste (v)
to use more of something than
you need to, or to not use it in
a sensible way
тратить
well paid (adj)
receiving a good amount of
money for work
хорошо оплачиваемый
workstation (n)
a desk for one person to work
at, usually with a computer
рабочее место
II. ANSWER THE QUESTIONS
Unit 3. Problems
1. What do you think are the most often problems people face at work?
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2. What problems at work do you think can affect people’s health most of all?
3. Give examples of possible clients’ complaints.
4. What problems do you face in your studies?
5. Describe something (e.g. your studies, your classroom) or somebody (e.g. your
friend) using not less than 3 adjectives for each object.
6. Describe any personal experience in solving problems that you’ve got.
7. Are you an effective problem-solver? Prove your position.
8. What equipment do office workers usually have in their workplace?
9. What are possible reasons for high staff turnover?
10. How to deal with an angry customer?
III. TRANSLATE
Unit 3. Problems
Variant A
Есть ли у нас какие-нибудь проблемы в работе? Конечно, у каждой компании всегда есть проблемы. Иногда работники не хотят иметь никаких проблем, но это невозможно.
Работа в нашей компании хорошо оплачиваемая, мы имеем высококачественное оборудование на рабочих местах, мы можем построить хорошую карьеру и получить продвижение по службе. Но наша работа влияет на наше здоровье.
Руководство не соглашается обсуждать проблемы с текучкой персонала.
Они считают, что сотрудники достаточно продуктивны, а их работа не слишком
напряжённая. Они также считают, что у нас слишком много работников и хотят
уменьшить количество сотрудников, хотя мы постоянно просим нанять дополнительный персонал, так как мы часто работаем по вечерам и в выходные. Как
часто мы работам в выходные? Обычно один или два раза в месяц.
Unit 3. Problems
29
Variant B
Решение проблем – это часть работы каждой компании. Например, работа
в нашей компании очень напряжённая, потому что у нас много товаров и услуг,
большой складской запас товаров, много поставщиков и несколько филиалов.
Есть ли у наших клиентов какие-нибудь проблемы или жалобы? Конечно, они
иногда возникают, потому что очень трудно удовлетворить всех клиентов. Сотрудники должны решать некоторые срочные вопросы немедленно.
Я считаю, что наше руководство недостаточно гибкое, а структура нашей
фирмы слишком запутанная, поэтому мы тратим чересчур много ресурсов и
имеем проблемы с задержкой доставки. Наше оборудование не очень надёжное,
например, наши компьютеры часто дают сбой. Но наше руководство не считает, что мы должны поменять стратегию. Хотят ли они знать потребности сотрудников? Я думаю, нет, и это может вызвать серьёзные конфликты.
Unit 3. Problems
Variant A
1. Есть ли у вас какие-нибудь вопросы?
2. Наше руководство не хочет обсуждать никакие проблемы.
3. Хотя работа в нашей компании хорошо оплачиваемая, мы имеем пробле-
мы с текучкой персонала.
4. Он хочет получить продвижение по службе и построить хорошую карье-
ру.
5. Наша работа не слишком напряжённая.
6. Я считаю, что мои коллеги достаточно продуктивны.
7. Как часто вы работаете в выходные?
8. Ваши рабочие места имеют хорошее оборудование?
9. Её работа влияет на здоровье.
10. Наше руководство считает, что у нас слишком много сотрудников, и хо-
чет уменьшить их количество.
30
Unit 3. Problems
Variant B
1. Есть ли у него какие-нибудь проблемы?
2. Проблемы на работе могут вызвать серьёзные конфликты.
3. Очень трудно удовлетворить всех клиентов, поэтому у них иногда возни-
кают жалобы.
4. Я не считаю, что структура нашей компании слишком запутанная.
5. Наше руководство не считает, что мы должны поменять стратегию.
6. Наше оборудование достаточно надёжное.
7. Вы имеете достаточный складской запас товаров?
8. У нашей компании много товаров и услуг, много поставщиков и несколь-
ко филиалов.
9. Наши сотрудники должны решать некоторые срочные вопросы немед-
ленно.
10. Вы думаете, что тратите слишком много ресурсов?
IV. ROLE-PLAY
Unit 3. Problems
Case 1
Student A
You are a Human Resources manager. You talk to one of employees about problems
he/she faces in his/her work. Role-play a conversation using the following information:
ask about position, responsibilities, general feelings about job;
ask what he/she likes;
ask about the main problem;
tell about his/her perspectives (offer 2 options yourself, for example, changing
the branch).
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